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1041-3. Emergency assistance
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Implementing Regulation
Implementing Regulation Annex1 PART3 User InformationConformity
1. DESCRIPTION OF THE ECALL IN-VEHICLE SYSTEM
1.1. Overview of the 112-based eCall in-vehicle
system, its operation and functionalities O
1.2.
The 112-based eCall service is a public ser-
vice of general interest and is accessible free
of charge.
O
1.3.
The 112-based eCall in-vehicle system is acti-
vated by default. It is activated automatically
by means of in-vehicle sensors in the event of
a severe accident. It will also be triggered
automatically when the vehicle is equipped
with a TPS system which does not function in
the event of a severe accident.
O
1.4.
The 112-based eCall in-vehicle system can
also be triggered manually, if needed. Instruc-
tions for manual activation of the system
O
1.5.
In the event of a critical system failure that
would disable the 112-based eCall in-vehicle
system, the following warning will be given to
the occupants of the vehicle
O
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1071-3. Emergency assistance
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For safety and security
2.5. Modalities for exercising data subject’s rights
2.5.1.
The data subject (the vehicle’s owner) has a
right of access to data and as appropriate to
request the rectification, erasure or blocking
of data, concerning him or her, the processing
of which does not comply with the provisions
of Directive 95/46/EC. Any third parties to
whom the data have been disclosed have to
be notified of such rectification, erasure or
blocking carried out in compliance with this
Directive, unless it proves impossible or
involves a disproportionate effort.
O
2.5.2.
The data subject has a right to complain to the
competent data protection authority if he or
she considers that his or her rights have been
infringed as a result of the processing of his or
her personal data.
O
2.5.3.
Contact service responsible for handling
access requests (if any):
P. 109
O
Implementing Regulation Annex1 PART3 User InformationConformity
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1081-3. Emergency assistance
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3. INFORMATION ON THIRD PARTY SERVICES AND OTHER ADDED
VALUE SERVICES (IF FITTED)
3.1. Description of the operation and the function-
alities of the TPS system/added value service P. 103
3.2.
Any processing of personal data through the
TPS system/other added value service shall
comply with the personal data protection
rules provided for in Directives 95/46/EC and
2002/58/EC.
O
3.2.1.
Legal basis for the use of TPS system and/or
added value services and for processing data
through them
The Euro-
pean Union
General
Data Pro-
tection Reg-
ulation
3.3.
The TPS system and/or other added value
services shall process personal data only on
the base of the explicit consent of the data
subject (the vehicle’s owner or owners).
O
3.4.
Modalities for data processing through TPS
system and/or other added value services,
including any necessary additional informa-
tion regarding traceability, tracking and pro-
cessing of personal data
P. 103
3.5.
The owner of a vehicle equipped with a TPS
eCall system and/or other added value ser-
vice in addition to the 112-based eCall in-vehi-
cle system has the right to choose to use the
112-based eCall in-vehicle system rather than
the TPS eCall system and the other added
value service.
O
3.5.1. Contact details for handling TPS eCall system
deactivation requests N/A
Implementing Regulation Annex1 PART3 User InformationConformity
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1101-3. Emergency assistance
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ERA-GLONASS/EVAK1, 2, 3
Microphone
“SOS” button*
Indicator lights
*: This button is intended for commu-
nication with the ERA-GLONASS/
EVAK system operator.
Other SOS buttons available in
other systems of a motor vehicle do
not relate to the device and are not
intended for communication with
the ERA-GLONASS/EVAK system
operator.
1: If equipped
2: Operates within regions offering emergency notification services. Ask any authorized
Toyota retailer or Toyota authorized repairer, or any reliable repairer for details.
3: The system name differs depending on the country.
The Emergency Call system is a device installed on a vehicle to
determine its location and movement direction (using GLONASS
[Global Navigation Satellite System] and GPS [Global Position-
ing System] signals), and ensure the generation and transmis-
sion of vehicle information (in a nonadjustable form) in case of
traffic accidents or other incidents on motor roads in the coun-
tries offering emergency notification services. In addition, it
ensures two-way voice communication between the vehicle and
an ERA-GLONASS/EVAK system operator through cellular net-
works (GSM).
Automatic Emergency Calls (via Automatic Collision Notifica-
tion) and manual Emergency Calls (by pressing the “SOS” but-
ton) can be made to the ERA-GLONASS/EVAK control center.
This service is mandatory according to the technical regulations
of the Customs Union.
System components
1
2
3
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1111-3. Emergency assistance
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For safety and security
QAutomatic Emergency Calls
If any airbag deploys, the system is designed to automatically call
the ERA-GLONASS/EVAK control center.* The answering operator
receives the vehicle’s location, the time of the incident and the vehi-
cle VIN, and attempts to speak with the vehicle occupants to
assess the situation. If the occupants are unable to communicate,
the operator automatically treats the call as an emergency and con-
tacts the nearest emergency services provider (112 system etc.) to
describe the situation and request that assistance be sent to the
location.
*: In some cases, the call cannot be made. ( P. 11 3 )
QManual Emergency Calls
In the event of an emergency, press the “SOS” button to call the
ERA-GLONASS/EVAK control center.* The answering operator will
determine your vehicle’s location, assess the situation, and dis-
patch the necessary assistance required.
If you accidentally press the “SOS” button, tell the operator that you are
not experiencing an emergency.
*: In some cases, the call cannot be made. ( P. 11 3 )
Emergency Notification Services
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For safety and security
WARNING
QWhen the Emergency Call may not be made
O It may not be possible to make Emergency Calls in any of the following sit-
uations. In such cases, report to emergency services provider (112 system
etc.) by other means such as nearby public phones.
• Even when the vehicle is in the cellular phone service area, it may be
difficult to connect to the ERA-GLONASS/EVAK control center if the
reception is poor or the line is busy. In such cases, even though the sys-
tem attempts to connect to the ERA-GLONASS/EVAK control center,
you may not be able to connect to the ERA-GLONASS/EVAK control
center to make Emergency Calls and contact emergency services.
• When the vehicle is out of the cellular phone service area, the Emer-
gency Calls cannot be made.
• When any related equipment (such as the “SOS” button panel, indicator
lights, microphone, speaker, DCM, antenna, or any wires connecting
the equipment) is malfunctioning, damaged or broken, the Emergency
Call cannot be made.
• During an Emergency Call, the system makes repeated attempts to
connect to the ERA-GLONASS/EVAK control center. However, if it can-
not connect to the ERA-GLONASS/EVAK control center due to poor
radio wave reception, the system may not be able to connect to the cel-
lular network and the call may finish without connecting. The red indica-
tor light will blink for approximately 30 seconds to indicate this
disconnection.
• This device may not function if a shock is applied to it.
O If the battery’s voltage decreases or there is a disconnection, the system
may not be able to connect to the ERA-GLONASS/EVAK control center.
Q When the Emergency Call system is replaced with a new one
The Emergency Call system should be registered. Contact any authorized
Toyota retailer or Toyota authorized repairer, or any reliable repairer.
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1242. Instrument cluster
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*1: These lights turn on when the engine switch is turned to the “ON” position
(vehicles without smart entry & start system) or IGNITION ON mode (vehi-
cles with smart entry & start system) to indicate that a system check is
being performed. They will turn off after the engine is started, or after a few
seconds. There may be a malfunction in a system if a light does not come
on, or if the lights do not turn off. Have the vehicle inspected by any autho-
rized Toyota retailer or Toyota authorized repairer, or any reliable repairer.
*2: Vehicles with multi-information display: a indicator is displayed on the
multi-information display.
(Yellow)
(if equipped)
LDA indicator ( P. 570)
*1
(if equipped)
Low engine oil level
warning light ( P. 570)
*6
(if equipped)
Cruise control indicator
( P. 569)
*1
(Flashes or
illuminates)
(if equipped)
Master warning light
( P. 570)
*2
(if equipped)
Open door warning light
( P. 570)
*1, 5
(Flashes)
(if equipped)
Stop & Start cancel
indicator ( P. 570)
(Flashes or
illuminates)
Driver’s and front
passenger’s seat belt
reminder light ( P. 570)
Parking brake indicator
light ( P. 571)
*7
(Flashes or
illuminates)
(if equipped)
Rear passengers’ seat
belt reminder lights
( P. 570)(if equipped)
Low AdBlue™ level
warning light ( P. 571)
Low fuel level warning
light ( P. 570)
*1
(Flashes)
(if equipped)
“AUTO LSD” indicator
( P. 571)
(if equipped)
Go to service warning
light ( P. 571)
