
1
2
3
4
5
6
7
8
9
9
HIGHLANDER HV_U
Pictorial indexSearch by illustration
For safety 
and securityMake sure to read through them
(Main topics: Child seat, theft deterrent system)
Vehicle status 
information and 
indicatorsReading driving-related information
(Main topics: Meters, multi-information display)
Before driving
Opening and closing the doors and windows, 
adjustment before driving
(Main topics: Keys, doors, seats)
Driving
Operations and advice which are necessary for 
driving
(Main topics: Starting hybrid system, refueling)
Interior featuresUsage of the interior features
(Main topics: Air conditioner, storage features)
Maintenance 
and careCaring for your vehicle and maintenance 
procedures
(Main topics: Interior and exterior, light bulbs)
When trouble 
arisesWhat to do in case of malfunction and emergency
(Main topics: 12-volt battery discharge, flat tire)
Vehicle 
specificationsVehicle specifications, customizable features
(Main topics: Fuel, oil, tire inflation pressure)
For ownersReporting safety defects for U.S. owners, and seat 
belt, SRS airbag and headlight aim instructions for 
Canadian owners
IndexSearch by symptom
Search alphabetically 

2TABLE OF CONTENTS
For your information ........................5
Reading this manual ...................... 10
How to search ................................ 11
Pictorial index ................................ 12
1-1. For safe use Before driving ........................ 24
For safe driving ..................... 25
Seat belts .............................. 27
SRS airbags .......................... 34
Front passenger occupant clas- sification system.................. 43
Exhaust gas precautions....... 48
1-2. Child safety Riding with children ............... 49
Child restraint systems .......... 50
1-3. Emergency assistance Safety Connect ..................... 65
1-4. Hybrid system Hybrid system features ......... 71
Hybrid system precautions .... 75
1-5. Theft deterrent system Immobilizer system ............... 79
Alarm ..................................... 81
2-1. Instrument cluster Warning lights and indicators............................................ 84
Gauges and meters .............. 89
Multi-information display  (4.2-inch display)................. 92
Multi-information display (7-inch  display)............................. 102
Head-up display ................. 112
Energy monitor/consumption  screen .............................. 1173-1. Key information
Keys ................................... 128
3-2. Opening, closing and locking  the doors
Side doors .......................... 131
Back door ........................... 135
Smart key system .............. 146
3-3. Adjusting the seats Front seats ......................... 153
Rear seats.......................... 154
Driving position memory .... 159
Head restraints................... 162
3-4. Adjusting the steering wheel  and mirrors
Steering wheel ................... 165
Inside rear view mirror ....... 166
Digital Rearview Mirror....... 167
Outside rear view mirrors ... 177
3-5. Opening, closing the win- dows and moon roof
Power windows .................. 179
Moon roof ........................... 182
Panoramic moon roof......... 185
4-1. Before driving Driving the vehicle.............. 190
Cargo and luggage ............ 197
Vehicle load limits .............. 200
T ra
iler towing...................... 201
Dinghy towing .................... 212
4-2. Driving procedures Power (ignition) switch ....... 213
EV drive mode ................... 217
Hybrid transmission ........... 219
Turn signal lever................. 222
1For safety and security
2Vehicle status information 
and indicators
3Before driving
4Driving 

20Pictorial index
■Interior
SRS airbags .................................................... ...................... P.34
Floor mats..................................................... ........................ P.24
Front seats .................................................... ...................... P.153
Rear seats ..................................................... ...................... P.154
Head restraints ................................................ ................... P.162
Seat belts ..................................................... ......................... P.27
Console box ....................................................................... P.364
Inside lock buttons ............................................ ................ P.134
Cup holders .................................................... .................... P.365
Assist grips ................................................... ..................... P.380
Rear seat entertainment system
*1, 2
*1
: If equipped
*2: Refer to “NAVIGATI ON AND MULTIMEDIA  SYSTEM OWNER’S MAN-
UAL”. 

261-1. For safe use
Make sure that all occupants are 
wearing their seat belts before 
driving the vehicle. (P.27)
Use a child restraint system 
appropriate for the child until the 
child becomes large enough to  properly wear the vehicle’s seat 
belt. (
P.50)
Make sure that you can see 
backward clearly by adjusting 
the inside and outside rear view 
mirrors properly. ( P.166, 167, 
177)
WARNING
■For safe driving
Observe the following precau-
tions. Failure to do so may result 
in death or serious injury.
●Do not adjust the position of the 
driver’s seat while driving. 
Doing so could cause the driver 
to lose control of the vehicle.
●Do not place a cushion between 
the driver or passenger and the 
seatback. A cushion may pre-
vent correct pos ture from being 
achieved, and reduce the effec-
tiveness of the seat belt and 
head restraint.
●Do not place anything under the 
front seats. Objects placed 
under the front seats may 
become jammed in the seat 
tracks and stop the seat from 
locking in place . This may lead 
to an accident and the adjust-
ment mechanism may also be 
damaged.
●Always observe the legal speed 
limit when driving on public 
roads.
●When driving over long dis-
tances, take regular breaks 
before you start to feel tired. 
Also, if you feel tired or sleepy 
while driving, do not force your-
self to continue driving and take 
a break immediately.
Correct use of the seat 
belts
Adjusting the mirrors 

271-1. For safe use
1
For safety and security
Seat belts
Make sure that all occu-
pants are wearing their seat 
belts before driving the 
vehicle.
WARNING
Observe the following precautions 
to reduce the risk of injury in the 
event of sudden braking, sudden 
swerving or an accident. Failure 
to do so may cause death or seri-
ous injury.
■Wearing a seat belt
●Ensure that all passengers wear 
a seat belt.
●Always wear a seat belt prop-
erly.
●Each seat belt should be used 
by one person only. Do not use 
a seat belt for more than one 
person at once, including chil-
dren.
●Toyota recommends that chil-
dren be seated in the rear seat 
and always use a seat belt 
and/or an appropriate child 
restraint system.
●To achieve a proper seating 
position, do not recline the seat 
more than necessary. The seat 
belt is most effective when the 
occupants are sitting up straight 
and well back in the seats.
●Do not wear the shoulder belt 
under your arm.
●Always wear your seat belt low 
and snug across your hips.
■Pregnant women
Obtain medical advice and wear 
the seat belt in the proper way. 
(
P. 2 8 )
Women who are pregnant should 
position the lap  belt as low as 
possible over the hips in the same 
manner as other occupants, 
extending the shoulder belt com-
pletely over the shoulder and 
avoiding belt contact with the 
rounding of the abdominal area.
If the seat belt is not worn prop-
erly, not only the pregnant 
woman, but also the fetus could 
suffer death or serious injury as a 
result of sudden braking or a colli-
sion.
■People suffering illness
Obtain medical advice and wear 
the seat belt in the proper way. 
(
P. 2 8 )
■When children are in the vehi-
cle
P. 5 9
■Seat belt damage and wear
●Do not damage the seat belts 
by allowing the belt, plate, or 
buckle to be jammed in the 
door. 

311-1. For safe use
1
For safety and security
ing and stowing the seat belt.
3Stow the plate   and   in 
the holder on the roof.
In order to securely stow them, 
firmly insert them as far as possi-
ble.
1Push the seat belt shoulder 
anchor down while pressing 
the release button  .
2 Push the seat belt shoulder  anchor up while pressing the 
release button  .
Move the height adjuster up and 
down as needed until you hear a 
click.
If the shoulder belt sits close to 
a person’s neck, use the seat 
belt comfort guide.
1
Pull the comfort guide from 
the pocket.
2 Slide the belt past the slot of 
the guide.
The elastic cord must be behind the 
Adjusting the seat belt 
shoulder anchor height 
(front seats)
WARNING
■Adjustable shoulder anchor
Always make sure the shoulder 
belt is positioned across the cen-
ter of your shoulder. The belt 
should be kept away from your 
neck, but not falling off your shoul-
der. Failure to do so could reduce 
the amount of protection in an 
accident and cause death or seri-
ous injuries in the event of a sud-
den stop, sudden swerve or 
accident.
Seat belt comfort guide 
(for the third center seat) 

321-1. For safe use
seat belt.
3Buckle the seat belt and posi-
tion it comfortably.
The pretensioners help the seat 
belts to quickly restrain the 
occupants by retracting the seat 
belts when the vehicle is sub-
jected to certain types of severe 
frontal or side collision or a vehi-
cle rollover.
The pretensioners do not activate 
in the event of a minor frontal 
impact, a minor side impact or a 
rear impact.
■Replacing the belt after the pre-
tensioner has been activated
If the vehicle is involved in multiple 
collisions, the pretensioner will acti-
vate for the first collision, but will not 
activate for the  second or subse-
quent collisions.
■PCS-linked seat belt preten-
sioner control
If the PCS (Pre-Collision System) 
determines that the possibility of a 
collision with a vehi cle is high, the 
WARNING
■Using a seat belt comfort 
guide
Failure to obser ve the following 
precautions could reduce the 
effectiveness of the seat belt in an 
accident, causing death or seri-
ous injury.
●Make sure the belt is not twisted 
and that it lies flat. The elastic 
cord must be behind the belt 
and the guide must be on the 
front.
●To reduce the chance of injury 
in case of a sudden stop, sud-
den swerve or accident while 
driving, remove and store the 
comfort guide in its pocket when 
it is not in use.
●Always make sure the shoulder 
belt is positioned across the 
center of the shoulder. The belt 
should be kept away from the 
neck, and should not fall off the 
shoulder.
Seat belt pretensioners 
(front and outboard sec-
ond seats) 

351-1. For safe use
1
For safety and security
SRS curtain shield airbags
• Can help protect primarily the head of occupants in the outer seats
• Can help prevent the occupants from being thrown from the vehi cle in the 
event of vehicle rollover
■SRS airbag system components
Front passenger airbag
“PASS AIR BAG ON” and “PASS AIR BAG OFF” indicator lights
Front side airbags
Curtain shield airbags
Side impact sensors (rear)
SRS warning light
Front passenger occupant classification system (ECU and sen-
sors)
Driver airbag
Side impact sensors (front door)
Side impact sensors (front)
Seat belt pretensioners and force limiters
Seat cushion airbag
Driver’s seat position sensor
Driver’s knee airbag
Driver’s seat bel t buckle switch
Front impact sensors