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HIGHLANDER HV_U
Pictorial indexSearch by illustration
For safety
and securityMake sure to read through them
(Main topics: Child seat, theft deterrent system)
Vehicle status
information and
indicatorsReading driving-related information
(Main topics: Meters, multi-information display)
Before driving
Opening and closing the doors and windows,
adjustment before driving
(Main topics: Keys, doors, seats)
Driving
Operations and advice which are necessary for
driving
(Main topics: Starting hybrid system, refueling)
Interior featuresUsage of the interior features
(Main topics: Air conditioner, storage features)
Maintenance
and careCaring for your vehicle and maintenance
procedures
(Main topics: Interior and exterior, light bulbs)
When trouble
arisesWhat to do in case of malfunction and emergency
(Main topics: 12-volt battery discharge, flat tire)
Vehicle
specificationsVehicle specifications, customizable features
(Main topics: Fuel, oil, tire inflation pressure)
For ownersReporting safety defects for U.S. owners, and seat
belt, SRS airbag and headlight aim instructions for
Canadian owners
IndexSearch by symptom
Search alphabetically

4TABLE OF CONTENTS
Hood ..................................412
Positioning a floor jack ....... 413
Engine compartment .......... 414
12-volt battery .................... 419
Tires ................................... 422
Tire inflation pressure......... 434
Wheels ............................... 436
Air conditioning filter ........... 437
Cleaning the hybrid battery (trac- tion battery) air intake vents
and filter ........................... 439
Electronic key battery ......... 442
Checking and replacing fuses ......................................... 444
Headlight aim ..................... 446
Light bulbs .......................... 447
7-1. Essential information Emergency flashers ........... 456
If your vehicle has to be stopped in an emergency .............. 456
If the vehicle is submerged or water on the road is rising
......................................... 457
7-2. Steps to take in an emergency If your vehicle needs to be towed......................................... 459
If you think something is wrong ......................................... 462
If a warning light turns on or a warning buzzer sounds .... 464
If a warning message is dis- played .............................. 474
If you have a flat tire ........... 479
If the hybrid system will not start ......................................... 492
If you lose your keys .......... 493
If the fuel filler door cannot be opened ............................. 494If the electronic key does not
operate properly............... 495
If the 12-volt battery is dis- charged ............................ 497
If your vehicle overheats .... 502
If the vehicle becomes stuck ......................................... 506
8-1. Specifications Maintenance data (fuel, oil level, etc.) .................................. 508
Fuel information ................. 516
Tire information .................. 518
8-2. Customization Customizable features ....... 528
8-3. Initialization Items to initialize ................ 540
9-1. For owners Reporting safety defects for U.S. owners ............................. 542
Reporting safety defects for Canadian owners ............. 542
Seat belt instructions for Cana- dian owners (in French) ... 543
SRS airbag instructions for Canadian owners (in French)......................................... 544
Headlight aim instructions for Canadian owners (in French)
........ ................................. 551
What
to do if... (Troubleshooting)
......................................... 554
Alphabetical Index.............. 557
7When trouble arises
8Vehicle specifications
9For owners
Index

13Pictorial index
Precautions for winter season.............................................. P.330
To prevent freezing (windshiel d wiper de-icer) ..................... P.342
Precautions for car wash
*.................................................... P.399
Fuel filler door ............................................... ..................... P.240
Refueling method ............................................... .................. P.240
Fuel type/fuel tan k capacity ................................... .............. P.509
Tires.......................................................... ........................... P.422
Tire size/inflation pressure ................................... ........ P.422, 513
Winter tires/tire chains ....................................... .................. P.330
Checking/rotation/tire pressur e warning system ..................P.422
Coping with flat tires......................................... .................... P.479
Hood ........................................................... ......................... P.412
Opening ............................................................................... P.412
Engine oil ..................................................... ........................ P.510
Coping with overheating ...................................................... P.502
Warning messages ............................................... ............... P.474
Front turn signal lights/parking lights
*................... P.222P.229
Parking lights
*............................................................... ..... P.229
Headlights/daytime running lights
*.................................. P.229
Headlights..................................................... ...................... P.229
Daytime running lights .. .................................................... P.229
Front side marker lights ....................................... ............. P.229
Parking lights
*/daytime running lights*........................... P.229
Front fog lights ............................................... .................... P.235
Stop/tail lights ............................................... ..................... P.229
Tail lights.................................................... ......................... P.229
Back-up lights
Shifting the shift lever to R ................................................... P.219
Light bulbs of the exterior lights for driving
(Replacing method: P.447, Watts: P.514)

852-1. Instrument cluster
2
Vehicle status information and indicators
7-inch display
The units used on the meters and some indicators may differ
depending on the target region.
Warning lights inform the driver
of malfunctions in the indicated
vehicle’s systems.
Warning lights
(U.S.A.)
Brake system warning
light
*1 ( P.464)
(red)
(Canada)
Brake system warning
light
*1 ( P.464)
(yellow)
Brake system warning
light
*1 ( P.464)
High coolant temperature
warning light
*2 ( P.464)
Hybrid system overheat
warning light
*2 ( P.465)
Charging system warning
light
*2 ( P.465)
Low engine oil pressure
warning light
*2 ( P.465)
(U.S.A.)
Malfunction indicator
lamp
*1 ( P.465)
(Canada)
Malfunction indicator
lamp
*1 ( P.465)
SRS warning light
*1
( P.466)
(U.S.A.)
ABS warning light*1
( P.466)
(Canada)
ABS warning light*1
( P.466)
Brake Overri de System
warning light/Drive-Start
Control warning light
*2
( P.466)
(red/yel-
low)
Electric power steering
system warning light
( P.467)
Low fuel leve l warning
light
*1( P.467)

3304-6. Driving tips
Use fluids that are appropriate
to the prevailing outside tem-
peratures.
• Engine oil
• Engine/power control unit coolant
• Washer fluid
Have a service technician
inspect the condition of the
12-volt battery.
Have the vehicle fitted with
four snow tires or purchase a
set of tire chains for the front
tires.
Ensure that all tires are the same
size and brand, and that chains
match the size of the tires.
Perform the following according
to the driving conditions:
Winter driving tips
Carry out the necessary
preparations and inspec-
tions before driving the
vehicle in winter. Always
drive the vehicle in a man-
ner appropriate to the pre-
vailing weather conditions.
Pre-winter preparations
WARNING
■Driving with snow tires
Observe the following precautions
to reduce the risk of accidents.
Failure to do so m ay result in a
loss of vehicle control and cause
death or serious injury.
●Use tires of the specified size.
●Maintain the recommended
level of air pressure.
●Do not drive in excess of 75
mph (120 km/h), regardless of
the type of snow tires being
used.
●Use snow tires on all, not just
some wheels.
■Driving with tire chains
Observe the following precautions
to reduce the risk of accidents.
Failure to do so may result in the
vehicle being unable to be driven
safely, and may cause death or
serious injury.
●Do not drive in excess of the
speed limit specifi ed for the tire
chains being used, or 30 mph
(50 km/h), whichever is lower.
●Avoid driving on bumpy road
surfaces or over potholes.
●Avoid sudden acceleration,
abrupt steering, sudden brak-
ing and shifting operations that
cause sudden engine braking.
●Slow down sufficiently before
entering a curve to ensure that
vehicle control is maintained.
●Do not use the LTA (Lane Trac-
ing Assist) system.
NOTICE
■Repairing or replacing snow
tires
Request repairs or replacement of
snow tires from Toyota dealers or
legitimate tire retailers.
This is because the removal and
attachment of snow tires affects
the operation of the tire pressure
warning valves and transmitters.
Before driving the vehicle

3986-1. Maintenance and care
6-1.Maintenance and care
Working from top to bottom,
liberally apply water to the
vehicle body, wheel wells and
underside of the vehicle to
remove any dirt and dust.
Wash the vehicle body using
a sponge or soft cloth, such
as a chamois.
For hard-to-remove marks,
use car wash soap and rinse
thoroughly with water.
Wipe away any water.
Wax the vehicle when the
waterproof coating deterio-
rates.
If water does not bead on a clean
surface, apply wax when the vehi-
cle body is cool.
■Automatic car washes
●Before washing the vehicle:
• Fold the mirrors
• Turn off the power back door
Start washing from the front of the
vehicle. Extend the mirrors before
driving.
●Brushes used in automatic car
washes may scratch the vehicle
surface, parts (wheel, etc.) and
harm your vehicle’s paint.
●Rear spoiler may not be washable
in some automatic car washes.
There may also be an increased
risk of damage to vehicle.
■High pressure car washes
As water may enter the cabin, do
not bring the nozzle tip near the
gaps around the doors or perimeter
of the windows, or spray these
areas continuously.
■When using a car wash
If the door handle becomes wet
while the electronic key is within the
effective range, the door may lock
and unlock repeatedly. In that case,
follow the following correction pro-
cedures to wash the vehicle:
●Place the key in a position 6 ft. (2
m) or more separate from the
vehicle while the vehicle is being
washed. (Take care to ensure that
the key is not stolen.)
●Set the electronic key to bat-
tery-saving mode to disable the
smart key system. ( P.147)
■Wheels and wheel ornaments
●Remove any dirt immediately by
using a neutral detergent.
●Wash detergent off with water
immediately after use.
●To protect the paint from damage,
make sure to obs erve the follow-
ing precautions.
• Do not use acidic, alkaline or abrasive detergent
• Do not use hard brushes
• Do not use detergent on the wheels when they are hot, such
as after driving or parking in hot
weather
■Brake pads and calipers
Rust may form if the vehicle is
parked with wet brake pads or disc
rotors, causing them to stick. Before
parking the vehicle after it is
washed, drive slo wly and apply the
brakes several times to dry the
parts.
Cleaning and protect-
ing the vehicle exte-
rior
Perform cleaning in a man-
ner appropriate to each
component and its material.
Cleaning instructions

4006-1. Maintenance and care
NOTICE
• If the vehicle becomes heavily soiled with dust or mud
• If liquids such as benzene and gasoline are spilled on the paint
surface
●If the paint is chipped or
scratched, have it repaired
immediately.
●To prevent the wheels from cor-
roding, remove any dirt and
store in a place with low humid-
ity when storing the wheels.
■Cleaning the exterior lights
●Wash carefully. Do not use
organic substances or scrub
with a hard brush.
This may damage the surfaces
of the lights.
●Do not apply wax to the sur-
faces of the lights.
Wax may cause damage to the
lenses.
■When using an automatic car
wash (vehicles with
rain-sensing windshield wip-
ers)
Set the wiper switch to the off
position.
If the wiper switch is in “AUTO”,
the wipers may operate and the
wiper blades may be damaged.
■When using a high pressure
car wash
●When washing the vehicle, do
not spray the came ra or its sur-
rounding area directly with a
high pressure washer. Shock
applied from high pressure
water may cause the device to
not operate normally.
●Do not spray water directly on
the radar which is equipped
behind the emblem. Otherwise
it may cause the device to be
damaged.
●Do not bring the nozzle tip close
to boots (rubber or resin manu-
factured cover), connectors or
the following parts. The parts
may be damaged if they come
into contact with high-pressure
water.
• Traction related parts
• Steering parts
• Suspension parts
• Brake parts
●Keep the cleaning nozzle at
least 11.9 in. (30 cm) away from
the vehicle body. Otherwise
resin section, s uch as moldings
and bumpers, may be deformed
and damaged.
Also, do not continuously hold the
nozzle in the same place.
●Do not spray the lower part of
the windshield continuously.
If water enters the air conditioning
system intake located near the
lower part of the windshield, the
air conditioning system may not
operate correctly.
●Do not wash the underside of
the vehicle using a high pres-
sure car washer.

4116-3. Do-it-yourself maintenance
6
Maintenance and care
Hybrid battery
(traction bat-
tery) air intake
vent (P.439)• Vacuum cleaner,
etc.
• Phillips screw- driver
Headlight aim
( P.446)• Phillips-head
screwdriver
Light bulbs
( P.447)
• Bulb with same
number and
wattage rating as
original
• Phillips-head screwdriver
• Flathead screw- driver
• Wrench
Radiator and
condenser
( P.417)
Tire inflation
pressure
( P.434)• Tire pressure
gauge
• Compressed air source
Washer fluid
( P.418)
• Water or washer
fluid containing
antifreeze (for
winter use)
• Funnel (used only for adding
water or washer
fluid)
WARNING
The engine compartment contains
many mechanisms and fluids that
may move suddenly, become hot,
or become electrically energized.
To avoid death or serious injury,
observe the following precautions.
ItemsParts and tools■When working on the engine
compartment
●Make sure that the “ACCES-
SORY” or “IGNITION ON” on
the multi-information display
and the “READY” indicator are
both off.
●Be careful not to touch the
engine, power control unit, radi-
ator, exhaust manifold, etc. right
after driving as they may be hot.
Oil and other fluids may also be
hot.
●Do not leave anything that may
burn easily, such as paper and
rags, in the engine compart-
ment.
●Do not smoke, cause sparks or
expose an open flame to fuel.
Fuel fumes are flammable.
■When working near the elec-
tric cooling fan or radiator
grille
Be sure the power switch is off.
With the power switch in ON, the
electric cooling fa n may automati-
cally start to run if the air condi-
tioning is on and/or the coolant
temperature is high. ( P.417)
■Safety glasses
Wear safety glasses to prevent
flying or falling material, fluid
spray, etc. from getting in your
eyes.
NOTICE
■If you remove the air cleaner
filter
Driving with the air cleaner filter
removed may cause excessive
engine wear due to dirt in the air.