Page 466 of 678

4648-1. Essential information
If the door can be opened, open  
the door and exit the vehicle. 
 If the door can not be opened,  
open the window using the 
power window switch and ensure 
an escape route. 
 If the window can be opened,  
exit the vehicle through the win-
dow. 
 If the door and window cannot be  
opened due to the rising water, 
remain calm, wait until the water 
level inside the vehicle rises to 
the point that the water pressure 
inside of the vehicle equals the 
water pressure outside of the 
vehicle and then open the door 
after waiting for the rising water 
to enter the vehicle, and exit the 
vehicle. When the outside water 
level exceeds half the height of 
the door, the door cannot be 
opened from the inside due to  
water pressure.
■Water level exceeds the floor 
When the water level exceeds the floor  and time has passed, the electrical  
equipment will get damaged, the power 
windows will not operate, the engine  stop, and the vehicle may not be able to  
get moving.
■Using an emergency escape ham- 
mer*
Laminated glass is used in the wind- shield on this vehicle. 
Laminated glass cannot be shattered  
with an emergency hammer*. Tempered glass is used in the windows  
on this vehicle.*: Contact any authorized Toyota retailer  
or Toyota authorized repairer, or any 
reliable repairer or aftermarket acces-
sory manufacturer  for further informa- 
tion about an emergency hammer.
If  the vehicle is sub- 
merged or water on the 
road is rising
This vehicle is not designed to  
be able to drive on roads that 
are deeply flooded with water. 
Do not drive on roads where 
the roads may be submerged 
or the water may be rising. It is 
dangerous to remain in the 
vehicle, if it anticipated that the 
vehicle will be flooded or set a 
drift. Remain calm and follow 
the following.
WA R N I N G
■Caution while driving 
Do not drive on roads where the  roads may be submerged or the water  
may be rising. Otherwise the vehicle 
may be damaged and cannot move,  as well as become flooded and set a  
drift, which may lead to death. 
         
        
        
     
        
        Page 467 of 678

465
8 
8-2. Steps to take in an emergency
When trouble arises
8-2.Steps to take in an emergency
The following may indicate a prob- 
lem with your transmission. Contact 
any authorized Toyota retailer or 
Toyota authorized repairer, or any 
reliable repairer or commercial tow-
ing service before towing. 
 The engine is running but the  
vehicle does not move. 
 The vehicle makes an abnormal  
sound.
From the front 
Release the parking brake.
Vehicles with electric parking brake:  
Turn automatic mode off. ( P.174)
From the rear 
Use a towing dolly under the front  
wheels.
If  your vehicle needs to  
be towed
If towing is necessary, we rec- 
ommend having your vehicle 
towed by any authorized 
Toyota retailer or Toyota 
authorized repairer, or any reli-
able repairer or commercial 
towing service, using a 
wheel-lift type truck or flatbed 
truck.
Use a safety chain system for 
all towing, and abide by all 
state/provincial and local laws.
Situations when it is neces- 
sary to contact dealers 
before towing
Towing with a wheel-lift type  
truck
WA R N I N G
Observe the following precautions. 
Failure to do so may result in death or  serious injury. 
         
        
        
     
        
        Page 468 of 678

4668-2. Steps to take in an emergency
If your vehicle is transported by a  
flatbed truck, it should be tied down 
at the locations shown in the illus-
tration. 
If you use chains or cables to tie  
down your vehicle, the angles 
shaded in black must be 45°. 
If you cannot tie down the vehicle  
using the method above, use tire 
WA R N I N G
■When towing the vehicle 
Be sure to transport the vehicle with  
the front wheels raised or with all four  wheels raised off the ground. If the  
vehicle is towed with the front wheels 
contacting the ground, the drivetrain  and related parts may be damaged.
NOTICE
■To prevent damage to the vehicle  
when towing using a wheel-lift 
type truck
●Vehicles without smart entry & start 
system: Do not tow the vehicle from 
the rear when the engine switch is  in the “LOCK” position or the key is  
removed. The steering lock mecha-
nism is not strong enough to hold 
the front wheels straight.
●Vehicles with smart entry & start 
system: Do not tow the vehicle from  the rear when the engine switch is  
off. The steering lock mechanism is 
not strong enough to hold the front  wheels straight.
●When raising the vehicle, ensure adequate ground clearance for tow- 
ing at the opposite end of the raised 
vehicle. Without adequate clear- ance, the vehicle could be dam- 
aged while being towed.
■Towing with a sling-type truck 
Do not tow with a sling-type truck to  
prevent body damage.
Using a flatbed truck 
         
        
        
     
        
        Page 470 of 678

4688-2. Steps to take in an emergency
5Securely attach cables or chains  
to the towing eyelet.
Take care not to damage the vehicle  
body.
6 Enter the vehicle being towed  
and start the engine.
If the engine does not start, turn the  
engine switch to ON.
7 Shift the shift lever to N and  
release the parking brake.
Vehicles with electric parking brake:  
Turn automatic mode off. P. 1 7 4 
When the shift lever cannot be shifted  
(vehicles with a Multidrive):  P. 1 6 6
■While towing 
If the engine is not running, the power  
assist for the brakes and steering will 
not function, making steering and brak- ing more difficult.
■Wheel nut wrench 
Vehicles with wheel nut wrench: Wheel  
nut wrench is installed in trunk.  ( P.482, 498)
WA R N I N G
Observe the following precautions. 
Failure to do so may result in death or 
serious injury.
■While towing
●When towing using cables or  chains, avoid sudden starts, etc.  
which place excessive stress on the 
towing eyelets, cables or chains.  The towing eyelets, cables or  
chains may become damaged, bro-
ken debris may hit people, and  cause serious damage.
●Vehicles without smart entry & start system: Do not tu rn the engine  
switch to the “LOCK” position.
There is a possibility that the steer-
ing wheel is locked and cannot be  operated.
●Vehicles with smart entry & start system: Do not turn the engine  
switch off.
There is a possibility that the steer- ing wheel is locked and cannot be  
operated.
■Installing towing eyelets to the 
vehicle 
Make sure that towing eyelets are  installed securely. 
If not securely installed, towing eye-
lets may come loose during towing.
NOTICE
■To prevent damage to the vehicle  during emergency towing 
Do not secure cables or chains to the  
suspension components. 
         
        
        
     
        
        Page 471 of 678

469
8 
8-2. Steps to take in an emergency
When trouble arises
 Fluid leaks under the vehicle. 
(Water dripping from the air con-
ditioning after use is normal.) 
 Flat-looking tires or uneven tire  
wear 
 Engine coolant temperature  
gauge needle continually points 
higher than normal. 
 Changes in exhaust sound 
 Excessive tire squeal when cor- 
nering 
 Strange noises related to the  
suspension system 
 Pinging or other noises related to  
the engine 
 Engine missing, stumbling or  
running roughly 
 Appreciable loss of power 
 Vehicle pulls heavily to one side  
when braking 
 Vehicle pulls heavily to one side  
when driving on a level road 
 Loss of brake effectiveness,  
spongy feeling, pedal almost 
touches the floor
If  you think something is  
wrong
If you notice any of the follow- 
ing symptoms, your vehicle 
probably needs adjustment or 
repair. Contact any authorized 
Toyota retailer or Toyota 
authorized repairer, or any reli-
able repairer as soon as possi-
ble.
Visible symptoms
Audible symptoms
Operational symptoms 
         
        
        
     
        
        Page 472 of 678
4708-2. Steps to take in an emergency
Follow the procedure below to  
restart the engine  after the system  
is activated. 
1 Turn the engine switch to ACC  
or OFF. 
2 Restart the engine.
Fuel pump shut off  sys- 
tem
To minimize the risk of fuel  
leakage when the engine stalls 
or when an airbag inflates 
upon collision, the fuel pump 
shut off system stops the sup-
ply of fuel to the engine.
Restarting the engine
NOTICE
■Before starting the engine 
Inspect the ground under the vehicle. If you find that fuel has leaked onto  
the ground, the fuel system has been 
damaged and is in need of repair. Do  not restart the engine. 
         
        
        
     
        
        Page 473 of 678

471
8 
8-2. Steps to take in an emergency
When trouble arises
■Brake system warning light (warning buzzer)
■Brake system warning light
■High coolant temperature warning light* (warning buzzer)
*: This light illuminates on the multi-information display.
If  a warning light turns on or a war ning buzzer sounds
Calmly perform the following actions if any of the warning lights  
comes on or flashes. If a light comes on or flashes, but then goes 
off, this does not necessarily indicate a malfunction in the system. 
However, if this continues to occur, have the vehicle inspected by 
any authorized Toyota retailer or Toyota authorized repairer, or any 
reliable repairer.
Actions to the warning lights or warning buzzers
Warning lightDetails/Actions
(Red)
Indicates that: 
 The brake fluid level is low; or 
 The brake system is malfunctioning 
 Immediately stop the vehicle in a safe place and contact  
any authorized Toyota retailer or Toyota authorized 
repairer, or any reliable repairer. Continuing to drive the 
vehicle may be dangerous.
Warning lightDetails/Actions
(Yellow)
Indicates a malfunction in the parking brake system 
 Have the vehicle inspected by any authorized Toyota  
retailer or Toyota authorized repairer, or any reliable 
repairer immediately.
Warning lightDetails/Actions
Indicates that the engine coolant temperature is excessively high 
 Immediately stop the vehicle in a safe place. 
Handling method ( P.518) 
         
        
        
     
        
        Page 474 of 678

4728-2. Steps to take in an emergency
■Charging system warning light
■Low engine oil pressure warning light* (warning buzzer)
*: This light illuminates on the multi-information display.
■Malfunction indicator lamp (warning buzzer)
■SRS warning light (warning buzzer)
Warning lightDetails/Actions
Indicates a malfunction in the vehicle’s charging system 
 Immediately stop the vehicle in a safe place and contact  
any authorized Toyota retailer or Toyota authorized 
repairer, or any reliable repairer.
Warning lightDetails/Actions
Indicates that the engine oil pressure is excessively low 
 Immediately stop the vehicle in a safe place and contact  
any authorized Toyota retailer or Toyota authorized 
repairer, or any reliable repairer.
Warning lightDetails/Actions
Indicates a malfunction in:
 The electronic engine control system; 
 The electronic throttle control system; or 
 The electronic Multidrive (if equipped) control system 
 Immediately stop the vehicle in a safe place and contact  
any authorized Toyota retailer or Toyota authorized 
repairer, or any reliable repairer.
Warning lightDetails/Actions
Indicates a malfunction in:
 The SRS airbag system; or 
 The seat belt pretensioner system 
 Have the vehicle inspected by any authorized Toyota  
retailer or Toyota authorized repairer, or any reliable 
repairer immediately.