641-3. Emergency assistance
1-3.Emergency assistance
*1: If equipped
*2: Operates within the eCall coverage.
The system name differs depending
on the country.
Microphone
“SOS” button*
Indicator lights
Speaker
*: This button is intended for communi-
cation with the eCall system operator.
Other SOS buttons available in other
systems of a motor vehicle do not
relate to the device and are not
intended for communication with the
eCall system operator.
■Automatic Emergency Calls
If any airbag deploys, the system is
designed to automatically call the
eCall control center.* The answer-
ing operator receives the vehicle’s
location, the time of the incident
and the vehicle VIN, and attempts
to speak with the vehicle occupants
to assess the situation. If the occu-
pants are unable to communicate,
the operator automatically treats
the call as an emergency and con-
tacts the nearest emergency ser-
vices provider (112 system etc.) to
describe the situation and request
that assistance be sent to the loca-
tion.
*: In some cases, th e call cannot be
made. ( P.65)
■Manual Emergency Calls
In the event of an emergency, press
the “SOS” button to call the eCall
control center.* The answering
operator will dete rmine your vehi-
cle’s location, assess the situation,
and dispatch the necessary assis-
eCall*1, 2
eCall is a telematics service
that uses Global Navigation
Satellite System (GNSS) data
and embedded cellular tech-
nology to enable the following
emergency calls to be made:
Automatic emergency calls
(Automatic Collision Notifica-
tion) and manual emergency
calls (by pressing the “SOS”
button). This service is
required by European Union
Regulations.
System components
Emergency Notification Ser-
vices
65
1
1-3. Emergency assistance
For safety and security
tance required.
Make sure to open the cover before
pressing the “SOS” button.
If you accidentally press the “SOS” but-
ton, tell the operator that you are not
experiencing an emergency.
*: In some cases, the call cannot be
made. ( P. 6 5 )
When the engine switch is turned to
ON, the red indicato r light will illumi-
nate for 10 seconds. Then, the
green indicator light will illuminate
for 2 seconds and remain illumi-
nated if the system is functioning
properly. The indicator lights indi-
cate the following:
If the green indicator light illumi-
nates and stays on, the system is
enabled.
If the green indicator light
flashes, an automatic or manual
Emergency Call is being made.
If the red indicator light illumi-
nates and a buzzer sounds 5
times (on some models) at any
time other than immediately after
the engine switch is turned to
ON, the system may be malfunc-
tioning or the backup battery
may be depleted.
If the red indicator light blinks for
approximately 30 seconds during
an Emergency Call, the call has
been disconnected or the cellular
network signal is weak.
■Free/Open Source Software Infor-
mation
This product contains Free/Open
Source Software (FOSS).
The license information and/or the source code of such FOSS can be found
at the following URL.
http://www.opensourceautomotive.com/dcm/toyota/
http://www.opensourceautomotive.com/
dcm/toyota/19MC/Indicator lights
WA R N I N G
■When the Emergency Call may not be made
●It may not be possible to make
Emergency Calls in any of the fol- lowing situations. In such cases,
report to emergency services pro-
vider (112 system etc.) by other means such as nearby public
phones.
• Even when the vehicle is in the cel- lular phone service area, it may be
difficult to connect to the eCall con-
trol center if the reception is poor or the line is busy. In such cases, even
though the system attempts to con-
nect to the eCall control center, you may not be able to connect to the
eCall control center to make Emer-
gency Calls and contact emergency services.
• When the vehicle is out of the cellu-
lar phone service area, the Emer- gency Calls cannot be made.
