Page 737 of 818
7357-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
7
When trouble arises
Chock the tires.
Slightly loosen the wheel nuts
(one turn).
Turn the tire jack portion by
hand until the center of the
recessed portion of the jack is
in contact with the center of the
jack point.
Replacing a flat tire
1
Flat tireWheel chock positions
FrontLeft-hand sideBehind the rear right-hand side tire
Right-hand sideBehind the rear left-hand side tire
RearLeft-hand sideIn front of the front right-hand side tire
Right-hand sideIn front of the front left-hand side tire
2
3
Page 738 of 818
7367-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
Assemble the jack handle and
the wheel nut wrench as shown
in the illustration.
Raise the vehicle until the tire is
slightly raised off the ground.
Remove all the wheel nuts and
the tire.
When resting the tire on the
ground, place the tire so that the
wheel design faces up to avoid
scratching the wheel surface.
4
5
6
Page 742 of 818

7407-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
■The compact spare tire (if equipped)
● The compact spare tire is identified by the label “TEMPORARY USE ONLY”
on the tire sidewall.
Use the compact spare tire temporarily, and only in an emergenc y.
● Make sure to check the tire inflation pressure of the compact spare tire.
( P. 776)
■ When using the compact spare tire (if equipped)
As the compact spare tire is not equipped with a tire pressure warning valve
and transmitter, low inflation pressure of the spare tire will not be indicated by
the tire pressure warning system. Also, if you replace the comp act spare tire
after the tire pressure warning light comes on, the light remai ns on.
■ When the compact spare tire is equipped (if equipped)
The vehicle height may become lower when driving with the compa ct spare
tire compared to when driving with standard tires.
■ If you have a flat front tire on a road covered with snow or ice (vehicles
with compact spare tire)
Install the compact spare tire on one of the rear wheels of the vehicle. Per-
form the following steps and fit tire chains to the front tires :
Replace a rear tire with the compact spare tire.
Replace the flat front tire with the tire removed from the rear of the vehicle.
Fit tire chains to the front tires.
1
2
3
Page 746 of 818

7447-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
If the hybrid system will not star t
One of the following may be the cause of the problem:
● The electronic key may not be functioning properly. (P. 746)
● There may not be sufficient fuel in the vehicle’s tank.
Refuel the vehicle. ( P. 125)
● There may be a malfunction in the immobilizer system. (P. 1 3 0 )
● There may be a malfunction in the steering lock system.
● The hybrid system may be malfunctioning due to an electrical prob-
lem such as electronic key battery depletion or a blown fuse. H ow-
ever, depending on the type of malfunction, an interim measure is
available to start the hybrid system. ( P. 745)
One of the following may be the cause of the problem:
● The 12-volt battery may be discharged. (P. 749)
● The 12-volt battery terminal connections may be loose or corroded.
( P. 606)
Reasons for the hybrid system not starting vary depending on
the situation. Check the following and perform the appropriate
procedure:
The hybrid system will not start even though the correct starti ng
procedure is being followed. ( P. 305)
The interior lights and headlights are dim, or the horn does not
sound or sounds at a low volume.
Page 747 of 818

7457-2. Steps to take in an emergency
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7
When trouble arises
One of the following may be the cause of the problem:
● The 12-volt battery may be discharged. (P. 749)
● One or both of the 12-volt battery terminals may be disconnected.
( P. 606)
Contact any authorized Toyota retailer or Toyota authorized repairer, or any
reliable repairer if the problem cannot be repaired, or if repa ir procedures
are unknown.
When the hybrid system does not start, the following steps can be
used as an interim measure to start the hybrid system if the po wer
switch is functioning normally.
Do not use this starting procedure except in cases of emergency .
Set the parking brake.
Shift the shift lever to P.
Turn the power switch to ACCESSORY mode.
Press and hold the power switch for about 15 seconds while
depressing the brake pedal firmly.
Even if the hybrid system can be started using the above steps, the
system may be malfunctioning. Have the vehicle inspected by any
authorized Toyota retailer or Toyota authorized repairer, or an y reliable
repairer.
The interior lights and headlights do not turn on, or the horn
does not sound.
Emergency start function
1
2
3
4
Page 753 of 818

7517-2. Steps to take in an emergency
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7
When trouble arises
M20A-FXS engine
Connect the positive jumper cable clamp to exclusive jump start -
ing terminal on your vehicle.
Connect the clamp on the other end of the positive cable to pos i-
tive (+) battery terminal on the second vehicle.
Connect the negative cable clamp to negative (-) battery termin al
on the second vehicle.
Connect the clamp at the other end of the negative cable to sol id,
stationary, unpainted metallic point away from the exclusive ju mp
starting terminal and any moving parts as shown in the illustra -
tion.
Start the engine of the second vehicle. Increase the engine spe ed
slightly and maintain at that level for approximately 5 minutes to
recharge the 12-volt battery of your vehicle.
Open and close any of the doors of your vehicle with the engine
switch off.
Maintain the engine speed of the second vehicle and start the
hybrid system of your vehicle by turning the power switch to ON
mode.
5
6
7
Page 754 of 818

7527-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
Make sure the “READY” indicator comes on. If the indicator light
does not come on, contact any authorized Toyota retailer or Toy ota
authorized repairer, or any reliable repairer.
Once the hybrid system has started, remove the jumper cables in
the exact reverse order from which they were connected.
For M20A-FXS engine: Close the exclusive jump starting terminal
cover, and reinstall the fuse box cover to its original positio n.
Once the hybrid system starts, have the vehicle inspected at an y
authorized Toyota retailer or Toyota authorized repairer, or an y reliable
repairer as soon as possible.
■ Starting the hybrid system when the 12-volt battery is discharged
The hybrid system cannot be started by push-starting.
■ To prevent 12-volt battery discharge
● Turn off the headlights and the audio system while the hybrid system is off.
● Turn off any unnecessary electrical components when the vehicle is running
at a low speed for an extended period, such as in heavy traffic .
■ When the 12-volt battery is removed or discharged
● Information stored in the ECU is cleared. When the 12-volt battery is
depleted, have the vehicle inspected at any authorized Toyota r etailer or
Toyota authorized repairer, or any reliable repairer.
● Some systems may require initialization. (P. 793)
■ When removing the 12-volt battery terminals
When the 12-volt battery terminals are removed, the information stored in the
ECU is cleared. Before removing the 12-volt battery terminals, contact any
authorized Toyota retailer or Toyota authorized repairer, or an y reliable
repairer.
■ Charging the 12-volt battery
The electricity stored in the 12- volt battery will discharge gradually even when
the vehicle is not in use, due to natural discharge and the dra ining effects of
certain electrical appliances. If the vehicle is left for a lon g time, the 12-volt
battery may discharge, and the hybrid system may be unable to s tart. (The
12-volt battery recharges automat ically while the hybrid system is operating.)
8
9
10
Page 757 of 818

7557-2. Steps to take in an emergency
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7
When trouble arises
WARNING
■When removing the 12-volt battery terminals
Always remove the negative (-) terminal first. If the positive (+) terminal con-
tacts any metal in the surrounding area when the positive (+) t erminal is
removed, a spark may occur, leading to a fire in addition to el ectrical shocks
and death or serious injury.
■ Avoiding 12-volt battery fires or explosions
Observe the following precautions to prevent accidentally ignit ing the flam-
mable gas that may be emitted from the 12-volt battery:
● Make sure each jumper cable is connected to the correct terminal and that
it is not unintentionally in contact with any other than the in tended terminal.
● Do not allow the other end of the jumper cable connected to the “+” termi-
nal to come into contact with any other parts or metal surfaces in the area,
such as brackets or unpainted metal.
● Do not allow the + and - clamps of the jumper cables to come into contact
with each other.
● Do not smoke, use matches, cigarette lighters or allow open flame near
the 12-volt battery.
■ 12-volt battery precautions
The 12-volt battery contains poisonous and corrosive acidic ele ctrolyte,
while related parts contain lead and lead compounds. Observe th e following
precautions when handling the 12-volt battery:
● When working with the 12-volt battery, always wear safety glasses and
take care not to allow any battery fluids (acid) to come into c ontact with
skin, clothing or the vehicle body.
● Do not lean over the 12-volt battery.
● In the event that battery fluid comes into contact with the skin or eyes,
immediately wash the affected area with water and seek medical attention.
Place a wet sponge or cloth over the affected area until medica l attention
can be received.
● Always wash your hands after handling the 12-volt battery support, termi-
nals, and other battery-related parts.
● Do not allow children near the 12-volt battery.