Page 679 of 818

6777-2. Steps to take in an emergency
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7
When trouble arises
Tighten  down  the  towing  eyelet 
securely  using  a  wheel  nut 
wrench* or hard metal bar.
*: If the vehicle is not equipped with a 
wheel  nut  wrench,  a  wheel  nut
wrench  can  be  purchased  at  any
authorized Toyota retailer or Toyota
authorized  repairer,  or  any  reliable
repairer.
Securely attach cables or chains to the towing eyelet.
Take care not to damage the vehicle body.
Enter the vehicle being towed and start the hybrid system.
If the hybrid system does not start, turn the power switch to O N mode.
Shift the shift lever to N and release the parking brake. 
Turn automatic mode off. (→P. 325)
When the shift lever cannot be shifted:  
 P. 317
■While towing 
If the hybrid system is off, the power assist for the brakes an d steering will not 
function, making steering and braking more difficult. 
■ Wheel nut wrench 
Vehicles without a wheel nut wrench: Wheel nut wrench can be pu rchased at 
any  authorized  Toyota  retailer  or  Toyota  authorized  repairer,  o r  any  reliable 
repairer.  
Vehicles  with  a  wheel  nut  wrench:  Wheel  nut  wrench  is  installed   in  the  lug- 
gage compartment. ( P. 702, 730)
4
5
6
7 
     
        
        Page 680 of 818

6787-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
WARNING
Observe the following precautions. 
Failure to do so may result in death or serious injury. 
■ When towing the vehicle 
■ While towing 
● When  towing  using  cables  or  chains,  avoid  sudden  starts,  etc., which 
place excessive stress on the towing eyelets, cables or chains.  The towing 
eyelets,  cables  or  chains  may  become  damaged,  broken  debris  may  hit 
people, and cause serious damage. 
● Do not turn the power switch off. 
There is a possibility that the steering wheel is locked and ca nnot be oper- 
ated. 
■ Installing towing eyelets to the vehicle 
Make sure that towing eyelets are installed securely. 
If not securely installed, towing eyelets may come loose during  towing.
Be  sure  to  transport  the  vehicle  with  the 
front wheels raised or with all four wheels 
raised  off  the  ground.  If  the  vehicle  is 
towed  with  the  front  wheels  contacting
the  ground,  the  drivetrain  and  related 
parts may be damaged or electricity gen- 
erated by the operation of the motor may
cause  a  fire  to  occur  depending  on  the 
nature of the damage or malfunction. 
     
        
        Page 681 of 818
6797-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
7
When trouble arises
NOTICE
■Towing with a sling-type truck 
■ To  prevent  damage  to  the  vehicle  when  towing  using  a  wheel-lift type 
truck 
● Do  not  tow  the  vehicle  from  the  rear  when  the  power  switch  is  off.  The 
steering  lock  mechanism  is  not  strong  enough  to  hold  the  front  wheels 
straight. 
● When raising the vehicle, ensure adequate ground clearance for towing at 
the  opposite  end  of  the  raised  vehicle.  Without  adequate  cleara nce,  the 
vehicle could be damaged while being towed. 
■ To prevent damage to the vehicle when towing with a sling-type truck 
Do not tow with a sling-type tr uck, either from the front or rear. 
■ To prevent damage to the vehicle during emergency towing 
Do not secure cables or chains to the suspension components
Do not  tow  with a  sling-type  truck to  pre- 
vent body damage. 
     
        
        Page 692 of 818

6907-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
WARNING
■If both the ABS and the brake system warning lights remain on 
Stop  your  vehicle  in  a  safe  place  immediately  and  contact  any  a uthorized 
Toyota  retailer  or  Toyota  authorized  repairer,  or  any  reliable  repairer.  The 
vehicle will become extremely unstable during braking, and the  ABS system 
may fail, which could cause an accident resulting in death or s erious injury. 
■ When the electric power steering system warning light comes on 
When  the  light  comes  on  yellow,  the  assist  to  the  power  steerin g  is 
restricted. When the light comes  on red, the  assist to the powe r steering  is 
lost  and  handling  operations  of  the  steering  wheel  become  extre mely 
heavy.  When  steering  wheel  operations  are  heavier  than  usual,  g rip  the 
steering wheel firmly and operate it using more force than usua l. 
■ If the tire pressure warning light comes on 
Be sure to observe the following precautions. Failure to do so  could cause a 
loss of vehicle control and result in death or serious injury. 
● Stop your vehicle in a safe place as soon as possible. Adjust the tire infla- 
tion pressure immediately. 
● Vehicles  with  spare  tire:  If  the  tire  pressure  warning  light  comes  on  even 
after  tire  inflation  pressure  adjustment,  it  is  probable  that  y ou have a flat 
tire.  Check  the  tires.  If a  tire is  flat,  change  it  with the  sp are  tire and  have 
the flat tire repaired by the nearest any authorized Toyota ret ailer or Toyota 
authorized repairer, or any reliable repairer. 
● Vehicles with emergency tire puncture repair kit: If the tire pressure warn- 
ing light comes on even after ti re inflation pressure adjustment, it is proba- 
ble that you have a flat tire. Check the tires. If a tire is fl at, repair the flat tire 
by using emergency tire puncture repair kit. ( P. 699) 
● Avoid abrupt maneuvering and braking. If the vehicle tires deteriorate, you 
could lose control of the steering wheel or the brakes. 
■ If a blowout or sudden air leakage should occur 
The tire pressure warning system may not activate immediately. 
     
        
        Page 698 of 818

6967-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E 
■ If “Engine Oil Level Low. Add or Replace Oil.”is displayed 
The engine oil level is low. Check the level of the engine oil,  and add if neces- 
sary. 
This  message  may  appear  if  the  vehicle  is  stopped  on  a  slope.  M ove  the 
vehicle to a level surface and check to see if the message disa ppears. 
■ If “Hybrid System Stopped. Steering Power Low.”is displayed 
This message is displayed if the hybrid system is stopped while  driving.  
When  steering  wheel  operations  are  heavier  than  usual,  grip  the   steering 
wheel firmly and operate it using more force than usual. 
■ If “Hybrid System Overheated. Reduced Output Power.” is shown 
This  message  may  be  shown  when  driving  under  severe  operating  c ondi- 
tions. (For example, when driving up a long steep hill.) 
Handling method:  P. 757 
■ If  “Depress  Brake  When  Vehicle  is Stopped.  Hybrid  System  may  Over- 
heat.” is shown 
The message may be shown when the accelerator pedal is depresse d to hold 
the vehicle while the vehicle is stopped on an uphill, etc. 
The hybrid system may overheat. Release the accelerator pedal a nd depress 
the brake pedal. 
■ If  “Traction  battery  needs  to  be  protected.  Shift  into    to  restart.”  is 
shown 
This  message  is  displayed  when  the  hybrid  battery  (traction  bat tery)  charge 
has become extremely low because the shift lever has been left  in N for a cer- 
tain amount of time.  
When operating the vehicle, shift to P and restart the hybrid s ystem. 
■ If  “Traction  battery  needs  to  be  protected.  Refrain  from  the  use  of  
position.” is shown 
This message may be displayed when the shift lever is in N.  
As the hybrid battery (traction battery) cannot be charged when  the shift lever 
is in N, shift the shift lever to P when the vehicle is stopped . 
■ If “Shift is in   Release Accelerator Before Shifting” is shown 
Message  is  displayed  when  the  accelerator  pedal  has  been  depres sed  and 
the shift lever is in N.  
Release the accelerator pedal and shift the shift lever to D or  R. 
■ If “Shift to   Before Exiting Vehicle” is shown 
Message  is  displayed  when  the  driver’s  door  is  opened  without  t urning  the 
power switch to off with the shift lever in any position other  than P.  
Shift the shift position to P. 
     
        
        Page 701 of 818
6997-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
7
When trouble arises
If  you have a flat tire (vehicles with an  
emergency tire puncture repair kit)
Vehicles equipped with an emergency tire puncture repair kit do 
not have a spare tire equipped. 
A puncture caused by a nail or screw passing through the tire 
tread can be repaired temporarily with the emergency tire punc- 
ture repair kit.
WARNING
■ If you have a flat tire 
Do not continue driving with a flat tire.  
Driving  even  a  short  distance  with  a  flat  tire  can  damage  the  t ire  and  the 
wheel beyond repair, which could result in an accident.  
Driving with a flat tire may  cause a circumferential  groove  on  the side wall. 
In such a case, the tire may e xplode when using a repair kit. 
     
        
        Page 703 of 818
7017-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
7
When trouble arises
■A flat tire that cannot be repaired with the emergency tire puncture repair 
kit 
In  the  following  cases,  the  tire  cannot  be  repaired  with  the  em ergency  tire 
puncture  repair  kit.  Contact  any  authorized  Toyota  retailer  or  Toyota  autho- 
rized repairer, or any reliable repairer. 
● When the tire is damaged due to driving without sufficient air pressure 
● When the tire lost air pressure due to a crack or damage in the tire sidewall 
● When the tire is visibly separated from the wheel 
● When the cut or damage to the tread is 4 mm (0.16 in.) long or more 
● When the wheel is damaged 
● When two or more tires have been punctured 
● When there is more than one hole or cut in the damaged tire 
     
        
        Page 704 of 818
7027-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
Ty pe  A 
Towing eyelet 
Jack handle (if equipped)*
Wheel nut wrench (if equipped)*
Jack (if equipped)*
Emergency tire puncture repair kit
*: A jack, jack handle  and wheel nut  wrench can be purchased at a ny autho- 
rized Toyota retailer or Toyota authorized repairer, or any rel iable repairer.
Location of the emergency tire puncture repair kit and tools