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8-2. Steps to take in an emergency
When trouble arises
When using a flat-bed truck to
transport the vehicle, use tire strap-
ping belts. Refer to the owner’s
manual of the flat-bed truck for the
tire strapping method.
In order to suppress vehicle move-
ment during transportation, set the
parking brake and turn the power
switch off.
If a tow truck is not available in an
emergency, your vehicle may be
temporarily towed using cables or
chains secured to the emergency
towing eyelets. This should only be
attempted on hard surfaced roads
for short distances at under 30
km/h (18 mph).
A driver must be in the vehicle to
steer and operate the brakes. The
vehicle’s wheels, drive train, axles,
steering and brakes must be in
good condition.
WARNING
AWD models
Be sure to transport the vehicle with
all four wheels raised off the ground. If
the vehicle is towed with the tires con-
tacting the ground, the drivetrain or
related parts may be damaged, the
vehicle may fly off the truck, or elec-
tricity generated by the operation of
the motor may cause a fire to occur
depending on the nature of the dam-
age or malfunction.
NOTICE
■To prevent damage to the vehicle
when towing using a wheel-lift type truck
●Right-hand drive vehicles: Do not
tow the vehicle from the rear when the power switch is OFF. The steer-ing lock mechanism is not strong
enough to hold the front wheels straight.
●When raising the vehicle, ensure adequate ground clearance for tow-ing at the opposite end of the raised
vehicle. Without adequate clear- ance, the vehicle could be dam-aged while being towed.
■Towing with a sling-type truck
Do not tow with a sling-type truck to prevent body damage.
Using a flatbed truck
Emergency towing
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8-2. Steps to take in an emergency
To have your vehicle towed by
another vehicle, the towing eyelet
must be installed to your vehicle.
Install the towing eyelet using the
following procedure.
1 Take out the wheel bolt wrench
and towing eyelet.
( P.489,530)
2 Remove the eyelet cover using
a flathead screwdriver.
To protect the bodywork, place a rag between the screwdriver and the vehi-cle body as shown in the illustration.
3 Insert the towing eyelet into the
hole and tighten partially by
hand.
4 Tighten down the towing eyelet
securely using a wheel bolt
wrench or hard metal bar.
5 Securely attach cables or chains
to the towing eyelet.
Take care not to damage the vehicle body.
6 Enter the vehicle being towed
and start the EV system.
If the EV system does not start, turn the power switch to ON.
7 Shift the shift position to N and
release the parking brake.
Turn automatic mode off. ( P.255)
■While towing
If the EV system is off, the power assist
for the brakes and steering will not func- tion, making steering and braking more difficult.
■Wheel bolt wrench
Wheel bolt wrench is installed in lug- gage compartment. ( P.489, 530)
Emergency towing proce-
dure
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
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8-2. Steps to take in an emergency
When trouble arises
Fluid leaks under the vehicle
(Water dripping from the air con-
ditioning after use is normal.)
Flat-looking tires or uneven tire
wear
Excessive tire squeal when cor-
nering
Strange noises related to the
suspension system
Other noises related to the EV
system
Stumbling or running roughly
Appreciable loss of power
Vehicle pulls heavily to one side
when braking
Vehicle pulls heavily to one side
when driving on a level road
WARNING
■While towing
●When towing using cables or
chains, avoid sudden starts, etc., which place excessive stress on the towing eyelets, cables or chains.
The towing eyelets, cables or chains may become damaged, bro-ken debris may hit people, and
cause serious damage.
●Do not perform any of the following
as doing so may cause the parking lock mechanism to engage, locking the front wheels and possibly lead-
ing to an accident resulting in death or serious injury:
• Unfasten the driver’s seat belt and open the driver’s door.
• Turn the power switch off.
■Installing towing eyelets to the
vehicle
Make sure that towing eyelets are installed securely. If not securely
installed, towing eyelets may come loose during towing.
NOTICE
■To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the
suspension components.
If you think something is
wrong
If you notice any of the follow-
ing symptoms, your vehicle
probably needs adjustment or
repair. Contact any authorized
Toyota retailer or Toyota
authorized repairer, or any reli-
able repairer as soon as possi-
ble.
Visible symptoms
Audible symptoms
Operational symptoms
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8-2. Steps to take in an emergency
Towing eyelet
Wheel bolt wrench
Emergency tire puncture repair kit
■Bottle
Sticker
Location of the emergency tire puncture repair kit and tools
Emergency tire puncture
repair kit components
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8-2. Steps to take in an emergency
When trouble arises
1Open the hood.
2 Pull the ring section of the emer-
gency release lever and
remove.
3 Pull the ring section horizontally
toward the inside of the vehicle.
After the unlocking operation is com- pleted, push the ring part back to its
original position until it clicks into place.
Emergency release lever
■When unlocking with the emer- gency release lever
Be sure to observe the following.
If you lose your keys
New genuine keys can be
made by any authorized
Toyota retailer or Toyota
authorized repairer, or any reli-
able repairer using another key
and the key number stamped
on your key number plate.
Keep the plate in a safe place
such as your wallet, not in the
vehicle.
NOTICE
■When an electronic key is lost
If the electronic key remains lost, the
risk of vehicle theft increases signifi- cantly. Visit any authorized Toyota retailer or Toyota authorized repairer,
or any reliable repairer immediately with all remaining electronic keys that were provided with your vehicle.
If the charging port lids
cannot be opened
If the charging port lids cannot
be opened when using the nor-
mal procedure, the following
procedure can be used to open
the charging port lids.
Opening the charging port
lids
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8-2. Steps to take in an emergency
When trouble arises
order from which they were con-
nected.
10 Close the positive (+) battery
terminal cover.
Once the EV system starts, have
the vehicle inspected at any autho-
rized Toyota retailer or Toyota
authorized repairer, or any reliable
repairer as soon as possible.
■Starting the EV system when the 12-volt battery is discharged
The EV system cannot be started by push-starting.
■To prevent 12-volt battery dis-charge
●Turn off the headlights, the air condi-tioning system, the audio system, etc.
while the EV system is off.
●Turn off any unnecessary electrical
components when the vehicle is run- ning at a low speed for an extended period, such as in heavy traffic.
■Charging the 12-volt battery
The electricity stored in the 12-volt bat- tery will discharge gradually even when the vehicle is not in use, due to natural
discharge and the draining effects of certain electrical appliances. If the vehi-cle is left for a long time, the 12-volt bat-
tery may discharge, and the EV system may be unable to start. (The 12-volt bat-tery recharges automatically while the
EV system is operating.)
■When the 12-volt battery is removed or discharged
●Information stored in the ECU is cleared. When the 12-volt battery is depleted, have the vehicle inspected
at any authorized Toyota retailer or Toyota authorized repairer, or any reli-able repairer.
●In some cases, it may not be possible to unlock the doors using the smart
entry & start system when the 12-volt
battery is discharged. Use the wire-
less remote control or the mechanical key to lock or unlock the doors.
●The EV system may not start on the first attempt after the 12-volt battery has recharged but will start normally
after the second attempt. This is not a malfunction.
●The power switch mode is memorized by the vehicle. When the 12-volt bat-tery is reconnected, the system will
return to the mode it was in before the 12-volt battery was discharged. Before disconnecting the 12-volt bat-
tery, turn the power switch off. If you are unsure what mode the power switch was in before the 12-volt
battery discharged, be especially careful when reconnecting the 12-volt battery.
●If the 12-volt battery discharges, it may not be possible to shift the shift
position to other positions. In this case, the vehicle cannot be towed without lifting both front wheels
because the front wheels will be locked.
●The power back door (if equipped) must be initialized. ( P.198)
■When replacing the 12-volt battery
●Use a 12-volt battery that conforms to European regulations.
●Use a 12-volt battery that the case size is same as the previous one (LN1), 20 hour rate capacity (20HR) is
equivalent (45Ah) or greater, and per- formance rating (CCA) is equivalent (286A) or greater.
• If the sizes differ, the 12-volt battery cannot be properly secured.• If an improper 12-volt battery is used,
battery performance may decrease and the EV system may not be able to restart.
• If the 20 hour rate capacity is low, even if the time period where the vehi-cle is not used is a short time, the 12-
volt battery may discharge and EV system may not be able to start.
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8-2. Steps to take in an emergency
When trouble arises
1Stop the EV system. Set the
parking brake and shift the shift
position to P.
2 Remove the mud, snow or sand
from around the front wheels.
3 Place wood, stones or some
other material under the front
wheels to help provide traction.
4 Restart the EV system.
5 Shift the shift position to D or R
and release the parking brake.
Then, while exercising caution,
depress the accelerator pedal.
■When it is difficult to free the vehi-
cle
Press the switch to turn off TRC.
( P.407)
If the vehicle becomes
stuck
Carry out the following proce-
dures if the tires spin or the
vehicle becomes stuck in mud,
dirt or snow:
Recovering procedure
WARNING
■When attempting to free a stuck vehicle
If you choose to push the vehicle back and forth to free it, make sure the surrounding area is clear to avoid
striking other vehicles, objects or peo- ple. The vehicle may also lunge for-ward or lunge back suddenly as it
becomes free. Use extreme caution.
■When shifting the shift position
Be careful not to shift the shift position with the accelerator pedal depressed.This may lead to unexpected rapid
acceleration of the vehicle that may cause an accident resulting in death or serious injury.
NOTICE
■To avoid damage to the transmis-sion and other components
●Avoid spinning the tires and depressing the accelerator pedal more than necessary.
●If the vehicle remains stuck even
after these procedures are per- formed, the vehicle may require towing to be freed.
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9-1. Specifications
9-1.Spec ific ations
*1: Unladen vehicle
*2: 2WD models
*3: AWD models
*4: Vehicles with towing packages
■Vehicle identification number
The vehicle identification number
(VIN) is the legal identifier for your
vehicle.
This is the primary identification
number for your Toyota. It is used in
registering the ownership of your
vehicle.
Right-hand drive vehicles only: This
number is on the top left of the
instrument panel.
Maintenance data
Dimensions and weights
Overall length4690 mm (184.6 in.)
Overall width1860 mm (73.2 in.)
Overall height*11650 mm (65.0 in.)
Wheelbase2850 mm (112.2 in.)
TreadFront1600 mm (63.0 in.)
Rear1610 mm (63.4 in.)
Gross vehicle mass2465 kg (5435 lb.)*2
2550 kg (5623 lb.)*3
Maximum permissi-
ble axle capacity
Front1355 kg (2987 lb.)
Rear1355 kg (2987 lb.)*2
1400 kg (3087 lb.)*3
Drawbar load*475 kg (165 lb.)
Towing capacity*4750 kg (1653 lb.)
Vehicle identification