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(CC_a041)
Charge rate reduced - Wall connection hot
Outlet or Wall Connector wiring must be checked
High temperature detected by Wall Connector alerts indicate the building connection to the
Wall Connector is getting too warm, so charging has been slowed to protect the wiring and Wall
Connector.
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring. This may be caused by a loose building wiring connection to the Wall
Connector and can be
fixed quickly by an electrician.
To regain normal charge speed, contact an electrician to inspect the building wiring connection
to the Wall Connector. They should make sure that all wires are properly connected and torqued
according to the installation guide for the Wall Connector.
Wall Connector installation guides can be found here.
(CP_a004)
Charging equipment not recognized
Try again or try different equipment
The charge port is unable to detect whether a charge cable is inserted or the type of charge
cable connected.
If this alert appears while a charge cable is connected, it should be determined whether the
issue is caused by the charging equipment or the vehicle. Try charging the vehicle using
different external charging equipment (charge cable, charging station, charging stall, etc.).
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For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product
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(CP_a043)
Charge port door sensor fault
Charge port may not operate as expected
One of the charge port door sensors is not functioning normally. When this occurs, the charge
port may be unable to accurately sense the charge port door position and the charge port may
not operate as expected.
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For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product
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You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle
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(CP_a055)
Charging equipment communication lost
Check power source and charging equipment
Charging stopped because communication between the vehicle and the external charging
equipment was interrupted.
Confirm whether the external charging equipment is powered by looking for any status lights,
displays, or other indicators on the equipment.
If the equipment is not powered, try to restore the external charging equipment
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For more information, see Stopping Charging on page 181.
For more information on charging, see Charging Instructions on page 179.
(CP_a057)
Charging equipment reports error
Check equipment for error code or message
Charging was interrupted because the external charging equipment has reported a fault that
prevents the vehicle from charging.
Inspect the external charging equipment and look for status lights, displays, or other status
indicators on the equipment. Consult the equipment owner
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For more information and troubleshooting suggestions, it is recommended that you check in
your vehicle touchscreen for other recent alerts that involve charging.
(CP_a066)
Charging equipment not ready
See equipment instructions to start charging
Charging cannot begin because the charging station is communicating to your vehicle that either the external charging equipment is not ready or charging is not authorized. The control
pilot signal that communicates between the charging station and your vehicle indicates that
your vehicle is not allowed to start charging. This could occur because: