2022 MERCEDES-BENZ EQA SUV Owners Manual

Display messages
Possible causes/consequences and P Solutions

Display messages
Possible causes/consequences and P Solutions
High-voltage battery main-
tenance required urgently.
Without engine restart, con-
sult workshop * A malfunction has occurred in the high-voltage battery.
It will no long er be possible to restart the drive system once it has been switched oM.
Do not switch oM t
he drive system; drive on to the nearest qualiNed specialist workshop. Vehicle
Display messages
Possible causes/consequences and P Solutions
r
Vehicle is operational
Switch off ignition before
exiting * You are leaving the vehicle in a ready-to-drive state. 
Get out of the vehicle, secure it against rolling away and take the key with you. 
If you do not leave the vehicle, switch oM t
he electrical consumers, e.g. the seat heating. Otherwise, the 12!

Display messages
Possible causes/consequences and P Solutions 
Uncouple the trailer and secure it against rolling away. 
Initiate a new swivelling procedure and do not re-couple the trailer until the display message disappears. 
Initiate a new swivel movement (  pag e 241). 
When the display message disappears, couple up the trailer and drive on.
If the display message does not disappear, the trailer hitch is malfunctioning and the ball neck is not locked. 
Do not couple up the trailer. Drive on without the trailer. Note the reduced ground clearance due to the unlocked
ball nec
k. 
Consult a q
ualiNed specialist workshop.
* When the vehicle is stationary with a coupled trailer, the trailer hitch is not operational. 
Uncouple the coupled trailer and secure it against rolling away. 
If the ball neck has been folded in: unloc
k the ball neck ( page 241). 
Swivel the ball neck into the end position manually and let it engage. 
If the ball neck has been folded out: unloc
k the ball neck ( page 241). 
Swivel the ball neck beneath the bumper manually and let it engage.
If the display message does not disappear, the trailer hitch is malfunctioning and the ball neck is not locked. 
Do not couple up the trailer. Drive on without the trailer. Note the reduced ground clearance due to the unlocked
ball nec
k. 384
Display messages and warning/indicator lamps

Display messages
Possible causes/consequences and P Solutions 
Consult a qualiNed specialist workshop.
Head-up display currently
unavailable See Owner's
Manual * The head-up display is temporarily unavailable. Possible causes:
= malfunctions in t

he power supply
= signal interference 
Stop in accordance with the tr
aPc conditions and switch the vehicle oM and on again. 
If the display message still appears, consult a q
ualiNed specialist workshop.
Head-up display inoperative * The head-up display has an internal error. 
Consult a q
ualiNed specialist workshop.
Ù
Steering malfunction
Increased physical effort
See Owner's Manual * The power steering assistance is malfunctioning. &
WARNING Risk of an accident due t
o altered steering characteristics
If the power assistance of the steering fails partially or completely, you will need to use more force to steer. 
If safe steering is possible, drive on carefully. 
Visit or consult a q
ualiNed specialist workshop immediately. Display messages and warning/indicator lamps
385

Display messages
Possible causes/consequences and P Solutions
Ù
Steering malfunction Stop
immediately See Owner's
Manual * The steering is malfunctioning. Steering capability is
signiNcantl y impaired. &
WARNING Risk of accident if s
teering capability is impaired
If the steering does not function as intended, the vehicle's operating safety is jeopardised. 
Pull over and stop the vehicle safely as soon as possible, paying attention to road and tr
aPc conditions. Do
not continue driving under any circumstances. 
Consult a q
ualiNed specialist workshop.Active bonnet malfunction
See Owner's Manual
* The active bonnet (pedestrian protection) is malfunctioning or inoperative
aser ha
ving already been triggered.
Consult a q
ualiNed specialist workshop.
Q * At least one door is open. 
Close all doors.
f * The bonnet is open. &
WARNING Risk of accident due t
o driving with the bonnet unlocked
The bonnet may open and block your view. 
Never release the bonnet when driving. 
Before every trip, ensure that the engine bonnet is locked. 386
Display messages and warning/indicator lamps

Display messages
Possible causes/consequences and P Solutions 
Stop the vehicle immediately in accordance with the tr aPc conditions. 
Close the bonnet.
e * The tailgate is open. 
Close the tailgate.
Anti-theft alarm system
Malfunction * The anti-t
hes alarm system is malfunctioning. 
Consult a q
ualiNed specialist workshop.

Transmission
Display messages
Possible causes/consequences and P Solutions
Only select Park (P) when
vehicle is stationary * It is possible to select the park position
j onl y if the vehicle is stationary. 
Depress the brake pedal to stop. 
Shis t
he transmission to park position j when the vehicle is stationary.
Apply brake to deselect
Park (P) position * You have attempted to
shis t
he transmission out of park position j and into another transmission position. 
Depress the brake pedal. 
Select transmission position h, k or neutr
al i.
To shift out of P or N,
depress brake and start
engine * You have attempted to
shis t
he transmission out of park position j or neutral i and into another transmission posi-
tion. 
Depress the brake pedal. 
Start the vehicle. 
Change the transmission position.
Apply brake to select D or R * You have attempted to select transmission position h or k.
Depress the brake pedal. 
Select transmission position h or k.
Apply brake to select R * You have attempted to select transmission position k.
Depress the brake pedal. 388
Display messages and warning/indicator lamps

Display messages
Possible causes/consequences and P Solutions 
Select transmission position k.
Risk of vehicle rolling
Driver door open and trans-
mission not in P * The driver's door is not fully closed and transmission position
h, k or neutr al i is selected.
The vehicle may roll away. 
Select park position j when switc
hing oM the vehicle.
N permanently active Risk
of vehicle rolling * While the vehicle is rolling or while you are driving, neutral
i has been eng
aged.
Depress the brake pedal to stop. 
Shis t
he transmission to park position j when the vehicle is stationary. 
To continue driving, select transmission position h or k.
Without changing gear,
consult workshop * The transmission is malfunctioning. It is no longer possible to change the transmission position. 
If transmission position h is select
ed, consult a qualiNed specialist workshop and do not change the transmission
position. 
For all other transmission positions, park the vehicle safely. 
Consult a q
ualiNed specialist workshop.
Reversing not poss. Con-
sult workshop * The transmission is malfunctioning. It is not possible to select transmission position
k.
Consult a q
ualiNed specialist workshop.
Transmission Malfunction
Stop * The transmission is malfunctioning. The transmission
shiss t
o neutral i automatically.
Stop the vehicle immediately in accordance with the tr
aPc conditions. Display messages and warning/indicator lamps
389