2022 MERCEDES-BENZ C-CLASS SALOON Owners Manual

User
proNles and user-speciNc content
Prerequisites for the vehicle owner:
= You have a Mercedes me user account.
= You have a Mercedes me PIN.
= You have agreed to the terms of use.
= The vehicle is linked to a Mercedes me user
account.
% If one of the pre-requisites listed is missing or
if no user pr
oNle has been selected, the data
described in the following section will be
saved in the vehicle as the standard setting.
Standard settings can be changed by all vehi-
cle users.
User pr
oNles save personal settings. If the vehicle
is used by several people, a person can change
their proNle settings without changing the settings
of other users.
You can individualise a user proNle in the vehicle
using the set-up assistant or using the settings in
your user proNle. Some settings, e.g. the
Mercedes me PIN and a proNle photo are made in
the Mercedes me App or in the Mercedes me Por-
tal. User-speciNc
cont
ent and applications with per-
sonal data are protected by diMerent levels of
security. To access protected content, the
Mercedes me PIN and, depending on the vehicle
equipment, biometric sensors can be used.
% The security level is set by the multimedia sys-
t
em and calculated from the combination of
all sensor inputs. Some security levels cannot
be turned oM.
% When a user pr
oNle is activated, the following
personalised comfort systems, for example,
can be adjusted or their settings loaded:
= Seat
= Ambient light
= Outside mirrors
= Blinds
= Climate control settings
If the user proNle is activated when driving
then the driver's seat position will not be
adjusted. Depending on the vehicle equipment you can, as
a user
, save the following settings, for example:
= Driver's seat, steering wheel and mirror set-
tings
= Climate control
= Ambient lighting
= Radio (including station list)
= Suggestions and favourites
Suggestions
The vehicle can learn the habits of the driver. It
then makes suggestions regarding navigation des-
tinations, phone numbers and music preferences.
The requirements for that are the selection of a
user, your consent to the recording of data and
suPcient collected data.
Favourites
Favourites oMer you quick access to frequently
used applications. 100 favourites are available in
total. 326
MBUX multimedia system

ConNguring
user s, suggestions and favourites Requirements:
= T

o use the set-up assistant: the vehicle is sta-
tionary.
Multimedia system: 4 © 5
H 5
Change user
Adding a user 
Select t Add user .
A QR code is loaded. 
Scan the displayed QR code with the
Mer

cedes me app or any QR code scanner on
a mobile device. If the Mercedes me app is
not yet installed on your mobile device, you
will be directed to the store of your mobile
device. 
Follow the directions in the app.
The v

ehicle is connected with your Mercedes
me user account. This automatically creates
your user proNle in the vehicle.
If only your user proNle is available, it will be
loaded automatically. If more than one user
pr
oNle is available, you
will be directed to the user selection.
When the vehicle is stationary, the set-up
assistant starts automatically aser user selec-
tion.
Selecting user options 
Select Settings . 
Select Suggestions. 
Select Allow all suggestions .
or 
Switch the options on or oM individuall
y.
If an option is switched on and suPcient data
has been gathered, suggestions based on your
user behaviour will be oMered to you. 
For intelligent multimodality: select Multimo-
dality .
If t

he option is active, the MBUX voice assis-
tant can be activated in certain situations. 
To switch the learning function oM f
or 24 h:
switch on Deactiv. intelligent learning for
24h. 
To delete cumulated suggestions: select
Reset suggestion history and conNr

m Ja (Yes).
Protecting user
-speciNc content and applications
If you add a new user, access protection is
already activated for the user proNle. The
Mercedes me PIN and, depending on the vehicle
equipment, biometric sensors are available for
access. Biometric sensors must be taught in the
vehicle. The authentication process then takes all
taught-in and available sensors into account.
The following user-speciNc content and applica-
tions are protected, for example:
= User selection and user proNle settings
= Biometric sensors
The teaching-in of biometric sensors is protec-
ted.
= Suggestions
The data and determination of the most prob-
able navigation destinations, media sources,
radio stations, contacts and messages are
protected.
= ENERGIZING COACH MBUX multimedia system
327

The recorded health data and their evaluation
ar
e protected.
= Mercedes me connect store
The purchase of services is protected. 
Switch Protect content on or oM.
Switch Access protection on or oM.
% When access protection is switched oM, y
our
user proNle can be accessed and changed
from every vehicle seat.
% Access protection is switched on or oM on a
v
ehicle-speciNc basis.
Teaching in, editing and deleting biometric data
The biome
tric data models are saved in the sen-
sors in the vehicle. If recognition has been taught-
in, this sensor serves as a contributory factor for
authentication on the multimedia system. 
Select Protect content .
Select Fingerprint recognition or Voice recog-
nition .
% If necessary, authenticate yourself on the mul-
timedia sy
stem. Authenticating using Nng

erprints 
Place and lis y
our Nnger several times on the
Nngerprint sensor under the touchscreen .
The Nnger is scanned. If the scanning proce-
dure is successful, a message appears on the
central display. You can unlock your user pro-
Nle and protected applications with your Nnger
print.
Authenticating using voice recognition 
Speak the sentence shown on the central dis-
pla
y and follow the voice assistant's instruc-
tions.
If the voice recognition was successful, a mes-
sage appears on the central display. You can
unlock your user proNle.
% Avoid background or disturbing noises during
v

oice recognition.
Deleting biometric data 
Tap on * , f
or example, behind Fingerprint
recognition . 
Select Yes . Selecting a user
%
When you call up your driver pr
oNle, the driv-
er's seat and the steering wheel can be set.
You can cancel the setting process with the
following actions:
= Press Tap here to cancel. message on the
central display.
= Press one of the seat operating buttons in
the driver's door. 
Select Change user . 
Select a user. 
When requested to do so, authenticate with
t

he Mercedes me PIN or a taught-in biometric
characteristic.
The user proNle is loaded and activated.
% If you select Continue without selecting user ,
no speciNc se

ttings for the user proNle are
loaded.
Adding favourites from categories 
Select ©. 
Select


Select H. 
Select

A sosware update consists of three steps:
= Downloading or copying of the data required
for installation
= Installation of the downloaded sosware
update
= Activation of the downloaded sosware update.
% It may be necessary to restart the MBUX mul-
timedia sy
stem aser completion of a sosware
update.
% While some sosw
are updates are being down-
loaded, the multimedia system cannot be
operated and the vehicle functions may be
restricted.
% Some sosw
are updates require a safe vehicle
status for the installation to be completed.
They can only be carried out in a safely
parked vehicle with the vehicle switched oM.
For sosw
are updates requiring a safe vehicle sta-
tus: when the last installation step is reached, a
message appears on the central display aser the
vehicle is switched oM. Follow the step-by-step
instructions on the central display to complete the
installation. There are
sosw
are updates that can only be
installed when the vehicle is safely parked, there
are no more people in the vehicle and the vehicle
is locked.
Availability of the driver's and central display
During the installation of sosware updates, it is
not possible to use the vehicle, central display
and driver's display. You may receive the following
display message when an installation is running: %
The display message does not appear every
time a sosw

are update is installed.
In rare cases, an error can occur during the instal-
lation. The multimedia sy
stem automatically
attempts to restore the previous version. If it is not possible to restore the previous version,
t
he display message shown above appears every
time the vehicle is started.
Failure of the driver's display
If the driver's display fails or there is a malfunc-
tion, you may not recognise limitations in the
functions of systems relevant to safety or the
speed display, for example. The operating safety
of the vehicle may be impaired. Drive on carefully
and have the vehicle checked at a qualiNed spe-
cialist workshop immediately (  page 471).
Further information about sosware updates can
be found at https://me.secure.mercedes-
benz.com.
Failure of the central display
If the central display fails or the display message
shown above is shown continuously, several sys-
tems such as the reversing camera, PARKTRONIC
or climate control are no longer available. Drive
on carefully and consult a specialist workshop as
soon as possible. 330
MBUX multimedia system

Setting up a Wi-Fi hotspot
Requirements
=
The W
i-Fi function is activated on the multime-
dia system and the communication device to
be connected.
= The communication device to be connected
supports at least one of the types of connec-
tion described.
The connection types shown depend on the
device to be connected. The function must be
supported by the multimedia system and by
the device to be connected. The type of con-
nection established must be selected on the
multimedia system and on the device to be
connected.
% Some functions may Nr
st need to be activated
on the communication device being connec-
ted. More detailed information can be found
in the manufacturer's operating instructions.
% The use of the vehicle data t
ariM by external
devices is not available in all countries. Multimedia system:
4 © 5
Settings 5
System
5 Internet and Bluetooth
% The availability of the functions is dependent
on t
he country. 
Select Wi-Fi.
The contr

oller is to the right: Wi-Fi is switched
on.
When the Wi-Fi function is switched on, you can
connect t
he multimedia system with external hot-
spots or make it available as a hotspot for external
devices.
When the Wi-Fi function is switched oM, it is not
possible to establish a hotspot connection.
% Depending on the vehicle equipment, you can
pur

chase a data package directly from a
mobile phone network provider via the
Mercedes me Store. To be able to use the
data package, you conclude a separate con-
tract with a mobile phone network provider
via the Mercedes me Store, which can be ter-
minated at any time and for which there are
no costs. This contract is a prerequisite for using the services from the previously pur-
c
hased package. The availability of this option
is dependent on the country. If the data pack-
age option is not available or can be upgra-
ded, you can purchase data volume directly
from the mobile phone network provider for a
fee.
% The use of the vehicle data t
ariM by external
devices is not available in all countries.
Using the multimedia system as a Wi-Fi hotspot 
Select MBUX hotspot. 
Select one of the following connection
op

tions.
Connecting using a QR code
R
equirement: an app for scanning the QR code is
installed on the device being connected.
Alternatively: the device being connected has an
integrated QR code scanner (see manufacturer's
operating instructions). 
Scan the QR code shown.
The W

i-Fi connection is established. MBUX multimedia system
331

Connecting using NFC

Activate NFC on the device to be connected. 
When the NFC icon is displayed in the MBUX
hotspot menu, hold t he device to be connec-
ted to the NFC interface. 
Follow the instructions on the device.
The W

i-Fi connection is established.
Connecting using a security key 
Select the vehicle from the device to be con-
nect
ed. The vehicle is displayed with the
MBUX XXXXX network name. 
Enter the security key which is shown in the
centr
al display on the device to be connected. 
ConNrm t
he entry.
Generating a new security key 
Select the hotspot name MBUX XXXXX in t
he
MBUX hotspot menu.
ConNrm t
he prompt with Yes.
A new security key is generated.
A connection will be established with the newly
cr
eated security key. %
When a new security key is generated, all
e

xisting Wi-Fi connections are then discon-
nected. If the Wi-Fi connections are being re-
established, the new security key must be
entered.
Using a mobile communication device as a Wi-Fi
ho
tspot (tethering)
% This function is country-dependent. 
Select the Manage Internet access op
tion in
the Internet and Bluetooth menu.
% The Wi-Fi function on the mobile phone and
Int

ernet access via Wi-Fi must be activated
(see the manufacturer's operating instruc-
tions). 
Select Search for access. 
Select the network. 
Log in to the Wi-Fi network.
or 
Select the mobile phone with the

Resetting the multimedia system (reset function)
&
WARNING Risk of accidents due t o failure
of the central display functions
While the multimedia system is being reset, its
functions suc
h as the reversing camera are
not available. 
Only reset the multimedia system when
t
he vehicle is stationary. Requirements:
= The v

ehicle is switched on.
= Some settings can only be reset when the
vehicle is stationary.
Multimedia system: 4 © 5
Settings 5
System 5
Reset
When resetting the system, personal data and set-
tings are deleted, for example:
= Connected devices
= Individual user proNles
= Biometric data =
V
ehicles with rear telephony: handset connec-
tion
% The data used and saved in the multimedia
sy

stem by the driver assistance systems is
deleted.
% Vehicles with rear telephony: The handset
mus

t be in the cradle while the system is
reset. 
Select Reset .
A q
uery appears asking if the system should
really be reset. 
Select Yes .
The multimedia sy
stem is reset to the factory
settings. The multimedia system is restarted
aser the system reset.
% Due to data protection, as well as the function
of individual dr
iving systems and driving safety
systems, it is a requirement to carry out a
complete system reset before selling the vehi-
cle or transferring it to a third party, or aser
use as a hire car. AMG TRACK PACE
Function of AMG TRACK PACE
%
This function is an on-demand feature and
can be activ
ated via Mercedes me aser you
purchase your vehicle. The Digital Owner's
Manual contains further information on
Mercedes me and on-demand features.
With AMG TRACK PACE, the driving characteris-
tics on r
ace tracks can be analysed and opti-
mised. You can drive previously saved race tracks
(e.g. Hockenheimring), or record and save new
tracks. The driven lap times are stored for every
track. These can be analysed and compared to
other lap times to achieve the best possible race
results. Additionally, acceleration and braking pro-
cedures can be measured and stored.
Note: Use AMG TRACK PACE only on closed-oM
routes outside the public traPc area. Adapt your
driving style to your personal performance and
environmental conditions. As the driver, you are
solely responsible for driving your vehicle. Park
your vehicle safely before operating the applica-
tion. MBUX multimedia system
333