
▼Blind Spot Monitoring (BSM)
System Warning Beep*
The Blind Spot Monitoring (BSM)
warning beep operates when the turn
signal lever is operated to the side
where the Blind Spot Monitoring
(BSM) warning light is illuminated.
▼Front Cross Tra
ffic Alert (FCTA)
Warning Beep*
The Front Cross Tra ffic Alert (FCTA)
warning beep is activated if there is a
possibility of collision with a vehicle
approaching from the front on the left
and right sides of the vehicle.
▼ Rear Cross
Traffic Alert (RCTA)
Warning Beep*
The Rear Cross Tra ffic Alert (RCTA)
warning beep is activated if there is a
possibility of collision with a vehicle
approaching from the rear on the left
and right sides of the vehicle.
▼ Lane/Road Departure Warning
Beep*
The warning beep is activated when
the system determines that the vehicle
may depart from the lane or the road.
Check whether the vehicle has not
deviated from the driving lane/road.
▼Mazda Radar Cruise Control with
Stop & Go function (MRCC with
Stop & Go function) System
Warnings
*
The Mazda Radar Cruise Control with
Stop & Go function (MRCC with Stop
& Go function) system warnings notify
the driver of system malfunctions and
cautions on use when required.
Check based on the beep sound.
Warning beep type Noti
fication content
The beep sounds 1
time while the Mazda
Radar Cruise Control
with Stop & Go func-
tion (MRCC with Stop
& Go function) is op-
erating. If a malfunction occurs
in the system, make
sure that the Mazda
Radar Cruise Control
with Stop & Go func-
tion (MRCC with Stop
& Go function) has
been canceled.
The beep sounds in-
termittently while the
Mazda Radar Cruise
Control with Stop &
Go function (MRCC
with Stop & Go func-
tion) is operating. The distance between
your vehicle and the
vehicle ahead is too
close. Check the safety
of the surrounding
area and reduce vehi-
cle speed.
▼
Excessive Speed Warning*
If the vehicle speed exceeds the speed
limit sign displayed in
the active driving
display/instrument cluster, the area
around the speed limit sign flashes in
amber and the warning sound is
activated at the same time. If the
vehicle speed continues to exceed the
displayed speed limit sign, the
indication stops flashing and remains
on.
▼ Collision warning*
If there is a possibility of a collision
with a vehicle ahead, a warning sound
is activated at the same time as the
warning indications are displayed in
the instrument cluster or active driving
display.
▼Door-ajar Warning Beep
A warning beep is activated if the
vehicle is driven with any door or
liftgate ajar. Drive the vehicle after
closing the doors and liftgate.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
7-40*Some models.
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▼Low Lead-acid Battery Charge
Warning Sound
The warning sound is activated when
the lead-acid battery charge is low.
To charge the lead-acid battery, start
the EV system and operate it for 5
minutes or longer.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
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When Liftgate Cannot beOpened
▼When Liftgate Cannot be Opened
If the lead-acid battery is dead, the
liftgate cannot be unlocked and
opened.
In this case, the liftgate can be
unlocked by taking care of the dead
lead-acid battery situation.
Refer to Jump-Starting on page 7-12.
If the liftgate cannot be unlocked even
if the dead lead-acid battery situation
has been resolved, the electrical
system may have a malfunction.
In this case, the liftgate can be opened
using the following procedure as an
emergency measure.
1. Wrap the end of a
flathead
screwdriver in a cloth and remove
the cover on the interior surface of
the liftgate using it.
2. Turn the lever to the right to unlock
the liftgate.
After performing this emergency
measure, have the vehicle inspected at
an Authorized Mazda Dealer as soon
as possible.
If Trouble Arises
When Liftgate Cannot be Opened
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If the Active DrivingDisplay Does Not Operate
▼If the Active Driving Display Does
Not Operate
If the active driving display does not
operate, switch the power switch o ff
and then restart the EV system. If the
active driving display does not operate
even with the EV system restarted,
have the vehicle inspected at an
Authorized Mazda Dealer.
If Trouble Arises
Active Driving Display Does Not Operate
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8
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-
on equipment.
Customer Assistance................. 8-2 Customer Assistance
(U.S.A.).................................8-2
Customer Assistance
(Canada).............................. 8-6
Customer Assistance (Puerto
Rico).....................................8-8
Mazda Importer/Distributors ..........
............................................ 8-10 Importer/Distributor............8-10
Reporting Safety Defects.......... 8-11 Reporting Safety Defects
(U.S.A.)...............................8-11
Reporting Safety Defects
(Canada)............................ 8-12
Warranty................................8-13 Warranties for Your Mazda ..........
.......................................... 8-13
Outside the United States/
Canada............................... 8-13
Registering Your Vehicle in A
Foreign Country (Except United
States and Canada).............. 8-14
Add-On Non-Genuine Parts and
Accessories......................... 8-15
Cell Phones............................ 8-16Cell Phones Warning............ 8-16
Event Data Recorder................ 8-17 Event Data Recorder (U.S.A. and
Canada)..............................8-17
Recording of Vehicle Data........ 8-18 Recording of Vehicle Data.... 8-18
Uniform Tire Quality Grading System
(UTQGS)................................ 8-19 Uniform Tire Quality Grading
System (UTQGS).................. 8-19
Tire Information (U.S.A.).......... 8-21 Tire Labeling........................ 8-21
Location of the Tire Label
(Placard)............................. 8-24
Tire Maintenance................. 8-26
Vehicle Loading................... 8-28
Steps for Determining the Correct
Load Limit........................... 8-31
Declaration of Conformity....... 8-32 Declaration of Conformity ...........
.......................................... 8-32
8-1
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Customer Assistance(U.S.A.)
▼Customer Assistance
Your complete and permanent
satisfaction is our business. We are
here to serve you. All Authorized
Mazda Dealers have the knowledge
and the tools to keep your Mazda
vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
NOTE
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modi
fied to accommodate a person
with certain medical conditions in
accordance with a certi fied physician,
contact an Authorized Mazda Dealer.
For more informatio n, go to NHTSA
website www.safercar.gov (VEHICLE
SHOPPERS > Air Bags > Air Bag FAQs >
Air Bag Deactivation).
▼ STEP 1: Contact Your Mazda
Dealer
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
PA RT S M A N A G E R , t h e n p l ea s e
contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modi fied to accommodate a person
with certain medical conditions in
accordance with a certi fied
physician, go to STEP 2.
▼ STEP 2: Contact Mazda North
American Operations
If for any reason you feel the need for
further assistance after contacting your
dealership management or it becomes
necessary to have the components or
wiring system for the supplementary
restraint system modi
fied to
accommodate a person with certain
medical conditions in accordance with
a certi fied physician, you can reach
Mazda North American Operations by
one of the following ways.
Log on: at www.MazdaUSA.com
Answers to many questions, including
how to locate or contact a local Mazda
dealership in the U.S., can be found
here.
E -mail: click on “Contact Us” located
on the bottom of the page at
www.mazdausa.com under “Help”
By phone at: 1 (800) 222-5500
By letter at:
ATTN : Customer Experience Center
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734
In order to serve you effi ciently and
e ff ectively, please help us by providing
the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
Customer Information and Reporting Safety Defects
Customer Assistance
8-2
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3. Vehicle Identification Number (17
digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
If you live outside the U.S.A., please
contact your nearest Mazda
Distributor.
▼ STEP 3: Contact Better Business
Bureau (BBB)
Mazda North American Operations
realizes that mutual agreement on
some issues may not be possible. As a
fi
nal step to ensure that your concerns
are being fairly considered, Mazda
North American Operations has
agreed to participate in a dispute
settlement program administered by
the Better Business Bureau (BBB)
system, at no cost to you the
consumer.
BBB AUTO LINE works with consumers
and the manufacturer in an attempt to
reach a mutually acceptable resolution
of any warranty related concerns. If the
BBB is not able to facilitate a
settlement they will provide an
informal hearing before an arbitrator.
You are required to resort to BBB
AUTO LINE before exercising rights or
seeking remedies under the Federal
Magnuson-Moss Warranty Act, 15
U.S.C. § 2301 et seq. To the extent
permitted by the applicable state
“Lemon Law”, you are also required to
resort to BBB AUTO LINE before
exercising any rights or seeking
remedies under the “Lemon Law”. If
you choose to seek remedies that are
not created by the Magnuson-Moss
Warranty Act or the applicable state
“Lemon Law”, you are not required to
first use BBB AUTO LINE.
The whole process normally takes 40
days or less. The arbitration decision is
not binding on you or Mazda unless
you accept the decision. For more
information about BBB AUTO LINE,
including current eligibility standards,
please call 1-800-955-5100 or visit
the BBB website at www.bbb.org/
autoline.
Being truly committed to customer
satisfaction is more than a phrase with
Mazda. We hope to satisfy every
customer directly, but if there is ever a
question about our decision, Mazda
believes in providing a fast, fair and
free method such as the BBB AUTO
LINE to ensure Mazda delivers on our
commitment to do the right thing for
our customers!
▼ California Customers
1. Mazda North American Operations
participates in BBB AUTO LINE, a
mediation/arbitration program
administered by the Council of
Better Business Bureaus [1676
International Drive, Suite 550
McLean, Virginia 22102] through
local Better Business Bureaus. BBB
AUTO LINE and Mazda have been
certi fied by the Arbitration
Certification Program of the
California Department of
Consumer A ffairs.
2. If you have a problem arising under a Mazda written warranty, we
encourage you to bring it to our
attention. If we are unable to
resolve it, you may file a claim with
BBB AUTO LINE. Claims must be
filed with BBB AUTO LINE within six
Customer Information and Reporting Safety Defects
Customer Assistance
8-3
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Warranties for YourMazda
▼Warranties for Your Mazda
New Vehicle Limited WarrantyPowe r t rai n L i m ite d War ra n tySafety Restraint System Limited
Warranty
Anti-perforation Limited WarrantyFederal Emission Control Warranty/
California Emission Control Warranty
Emission Defect WarrantyEmission Performance WarrantyEmission Control WarrantyReplacement Parts and Accessories
Limited Warranty
Tire Warranty
NOTE
Warranty information varies depending
on the country. Refer to the Warranty
Booklet for detailed warranty
information.
Outside the United
States/Canada
▼ Outside the United States/Canada
Government regulations in the United
States/Canada require that
automobiles meet
specific emission
regulations and safety standards.
Therefore, vehicles built for use in the
United States/Canada may di ffer from
those sold in other countries.
The di fferences may make it di fficult or
even impossible for your vehicle to
receive satisfactory servicing in other
countries. We strongly recommend
that you NOT take your Mazda outside
the United States/Canada.
United States
However, in the event that you are
moving to Canada permanently,
Mazda vehicles built for use in the
United States could be eligible for
exportation to Canada with speci fic
vehicle modifications to comply with
the Canadian Motor Vehicle Safety
Standards (CMVSS).
Canada
However, in the event that you are
moving to the United States
permanently, Mazda vehicles built for
use in Canada could be eligible for
exportation to the United States with
speci fic vehicle modifications to
comply with the United States Federal
Motor Vehicle Safety Standards
(FMVSS).
NOTE
The above is applicable for a
permanent import/export situation
and not related to travelers on
vacation.
Customer Information and Reporting Safety Defects
Warranty
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