Page 401 of 532
3996-3. Do-it-yourself maintenance
6
Maintenance and care
10Install the cover.
11 Remove the protective tape.
■Back-up lights (bulb type)
1 Open the back door and remove
the cover.
Using a flathead scre wdriver, remove the
cover.
To prevent scratching to the vehicle, wrap
the tip of the flathead screwdriver with a
cloth, etc.
2 Turn the bulb base
counterclockwise and remove it. 3
Remove the light bulb.
4 Install a new light bulb and then
install the bulb base to the light unit
by inserting it and turning it clock-
wise.
After installing the bulb base, wiggle it
lightly to make sure it is securely installed
and turn on the back-up lights to visually
check that there is no light leaking from
between the bulb ba se and light unit.
5Install the cover.
Align the tabs of the cover with the grooves
and install the cover.
Page 402 of 532

4006-3. Do-it-yourself maintenance
WARNING
■To prevent injury
Before performing any light bulb
replacement procedure, be sure to turn
the power switch off. Failure to do so may
result in burns from hot components or a
part of your body may get caught on an
operating component, possibly causing
serious injury.
■Replacing light bulbs
●Turn off the lights. Do not attempt to
replace the bulb immediately after
turning off the lights.
The bulbs become very hot and may
cause burns.
●Do not touch the glass portion of the
light bulb with bare hands. When it is
unavoidable to hold the glass portion,
use and hold with a clean dry cloth to
avoid getting moisture and oils on the
bulb.
Also, if the bulb is scratched or
dropped, it may blow out or crack.
●Fully install light bulbs and any parts
used to secure them. Failure to do so
may result in heat damage, fire, or
water entering the headlight unit. This
may damage the headlights or cause
condensation to buil d up on the lens.
●Do not attempt to repair or disassem-
ble the light bulbs, connectors, electric
circuits or component parts.
Doing so may result in death or serious
injury due to electric shock.
■To prevent damage or fire
●Make sure bulbs are fully seated and
locked.
●Check the wattage of the bulb before
installing to prevent heat damage.
Page 403 of 532

401
7
7
When trouble arises
When trouble arises
.7-1. Essential informationEmergency flashers.................. 402
If your vehicle has to be stopped in an emergency .......................... 402
If the vehicle is submerged or water on the road is rising
........................................................ 403
7-2. Steps to take in an emergency If your vehicle needs to be towed........................................................ 405
If you think something is wrong ........................................................ 409
If a warning light turns on or a warning buzzer sounds ........ 410
If a warning message is displayed ........................................................ 420
If you have a flat tire.................. 424
If the hybrid syst em will not start
........................................................ 436
If you lose your keys ................. 438
If the fuel filler door cannot be opened........................................ 438
If the electronic key does not operate properly .................... 439
If the 12-volt battery is discharged ......................................................... 441
If your vehicle overheats ........ 446
If the vehicle becomes stuck ........................................................ 449
Page 404 of 532

4027-1. Essential information
7-1.Essential information
Press the switch.
All the turn signal lights will flash. To turn
them off, press the switch once again.
■Emergency flashers
●If the emergency flashers are used for a
long time while the hybrid system is not
operating (while the “READY” indicator
is not illuminated), the 12-volt battery may
discharge.
●If any of the SRS airbags deploy (inflate)
or in the event of a strong rear impact, the
emergency flashers will turn on automati-
cally.
The emergency flashers will turn off auto-
matically after operating for approxi-
mately 20 minutes. To manually turn the
emergency flashers off, press the switch
twice.
(The emergency flashers may not turn on
automatically depending on the force of
the impact and conditions of the colli-
sion.)
1 Steadily step on the brake pedal
with both feet and firmly depress it.
Do not pump the brake pedal repeatedly
as this will increase the effort required to
slow the vehicle.
2Shift the shift lever to N.
If the shift lever is shifted to N
3 After slowing down, stop the vehi-
cle in a safe place by the road.
4 Stop the hybrid system.
If the shift lever cannot be shifted to
N
3 Keep depressing the brake pedal
with both feet to reduce vehicle
speed as much as possible.
4 To stop the hybrid system, press
and hold the power switch for 2
consecutive seconds or more, or
Emergency flashers
The emergency flashers are used to
warn other drivers when the vehicle
has to be stopped on the road due
to a breakdown, etc.
Operating instructions
If your vehicle has to be
stopped in an emergency
Only in an emergency, such as if it
becomes impossible to stop the
vehicle in the normal way, stop the
vehicle using the following proce-
dure:
Stopping the vehicle
Page 405 of 532

4037-1. Essential information
7
When trouble arises
press it briefly 3 times or more in
succession.
5 Stop the vehicle in a safe place by
the road.
If the door can be opened, open the
door and exit the vehicle.
If the door cannot be opened, open
the window using the power window
switch and ensure an escape route.
If the window can be opened, exit
the vehicle through the window.
If the door and window cannot be
opened due to the rising water,
remain calm, wait until the water
level inside the vehicle rises to the
point that the water pressure inside
of the vehicle equals the water pres-
sure outside of the vehicle and then
open the door after waiting for the
rising water to enter the vehicle, and
exit the vehicle. When the outside
water level exceeds half the height
of the door, the door cannot be
opened from the inside due to water
pressure.
■Water level exceeds the floor
When the water level exceeds the floor and
time has passed, the electrical equipment
will get damaged, the power windows will
WARNING
■If the hybrid system has to be turned
off while driving
Power assist for the steering wheel will
be lost, making th e steering wheel
heavier to turn. Decelerate as much as
possible before turning off the hybrid sys-
tem.
If the vehicle is submerged
or water on the road is rising
This vehicle is no t designed to be
able to drive on roads that are
deeply flooded with water. Do not
drive on roads where the roads may
be submerged or the water may be
rising. It is dangerous to remain in
the vehicle, if it anticipated that the
vehicle will be flooded or set a drift.
Remain calm and follow the follow-
ing.
Page 406 of 532
4047-1. Essential information
not operate, the engine and motor stop, and
the vehicle may not be able to get moving.
■Using an emergency escape hammer*1
Laminated glass*2 is used in the windshield
and the windows on this vehicle. Laminated
glass cannot be shattered with an emer-
gency hammer
*1.
*1: Contact your Lexus dealer or
aftermarket accessory manufacturer
for further information about an emer-
gency hammer.
*2: If equipped
■How to distinguish laminated glass
When looking from the cross-sectional
view point, laminated glass is two sheets of
glass pasted together.
Laminated glass
Tempered glass
WARNING
■Caution while driving
Do not drive on roads where the roads
may be submerged or the water may be
rising. Otherwise the vehicle may be
damaged and cannot move, as well as
become flooded and set a drift, which
may lead to death.
A
B
Page 407 of 532

4057-2. Steps to take in an emergency
7
When trouble arises
7-2.Steps to take in an emergency
If your vehicle needs to be
towed
If towing is necessary, we recom-
mend having your vehicle towed by
your Lexus dealer or commercial
towing service, using a wheel-lift
type truck or flatbed truck.
Use a safety chain system for all
towing, and abide by all state/pro-
vincial and local laws.
If towing your vehicle with a
wheel-lift type truck, use a towing
dolly. ( P.406, 405)
WARNING
Observe the following precautions.Fail-
ure to do so may result in death or seri-
ous injury.
■When towing the vehicle
Be sure to transport the vehicle with all
four wheels raised off the ground. If the
vehicle is towed with the tires contacting
the ground, the drivetrain or related
parts may be damaged, the vehicle may
fly off the truck, or electricity generated
by the operation of the motor may cause
a fire to occur depending on the nature
of the damage or malfunction.
■While towing
●When towing using cables or chains,
avoid sudden starts, etc. which place
excessive stress on the towing eyelets,
cables or chains. The towing eyelets,
cables or chains may become dam-
aged, broken debris may hit people,
and cause serious damage.
●Do not turn the power switch off.
There is a possibility that the steering
wheel is locked and cannot be oper-
ated.
■Installing towing eyelets to the vehi-
cle
Make sure that towing eyelets are
installed securely. If not securely
installed, towing eyelets may come loose
during towing.
Page 408 of 532

4067-2. Steps to take in an emergency
The following may indicate a problem
with your transmission. Contact your
Lexus dealer or commercial towing service before towing.
The hybrid system warning message
is shown on the multi-information
display and the vehicle does not
move.
The vehicle makes an abnormal
sound.
From the front
Use a towing dolly under the rear
wheels.
From the rear
Use a towing dolly under the front
wheels.
NOTICE
■To prevent damage to the vehicle
when towing using a wheel-lift type
truck
●Do not tow the vehicle from the rear
when the power switch is off. The
steering lock mechanism is not strong
enough to hold the front wheels
straight.
●When raising the vehicle, ensure ade-
quate ground clearance for towing at
the opposite end of the raised vehicle.
Without adequate clearance, the vehi-
cle could be damaged while being
towed.
■To prevent damage to the vehicle
when towing with a sling-type truck
Do not tow with a sling-type truck, either
from the front or rear.
■To prevent damage to the vehicle
during emergency towing
Do not secure cables or chains to the
suspension components.
■Recreational towing (behind motor
home, etc.)
Never dinghy tow your vehicle to pre-
vent causing serious damage to the
Hybrid AWD system and transmission.
( P.181)
Situations when it is necessary to
contact dealers before towing
Towing with a wheel-lift type
truck