2022 FORD MUSTANG MACH-E Warranty Guide

4. In addition ...
ROADSIDE SERVICE ASSISTANCE
(UNITED STATES, PUERTO RICO, AND U.S. VIRGIN ISLANDS)
Your vehicle is covered by the complimentary Ford Roadside
Assistance Program (unless you are driving a daily rental unit).
Under this program, Ford will cover:
• Towing to the nearest EV Certified Ford dealership, or to yourselling dealership, if within 35 miles of the disablement
• Should your BEV be disabled due to low charge, similar to emergency fuel delivery to ICE vehicle, towing to the nearest
public charger, EV Certified Ford dealership, or home if within
35 mi radius of your vehicle’s location. (Limited to two
occurrences in a 12-month period)
• In the case of a flat tire, roadside assistance will help with the use of the tire mobility kit, or if the kit is damaged or unusable
or if requested by the customer, roadside assistance will tow to
the nearest Dealer
• 12V Battery jump starts
• Lock-out assistance (replacement key cost is customer responsibility)
• Winch out services: includes pulling a vehicle within 100 feet of a paved or county maintained road. No recoveries.
The Roadside Assistance Program is separate from the New
Vehicle Limited Warranty. It begins at the warranty start date and
lasts for five years or 60,000 miles (whichever occurs first). If
you need towing beyond the five years or 60,000 miles
(whichever occurs first) period, Ford can arrange roadside
assistance and charge your credit card. If the reason for the
vehicle disablement is later found to be covered by a Ford or
Lincoln Protect extended service plan, you may seek
reimbursement for a tow charge under that plan.
24

For emergency roadside assistance, call 1-800-241-3673,
24 hours a day, 365 days a year.
Ford Rent-A-Car (FRAC) and Dealer Daily Rental (DDR) vehicles
that must be towed because a covered repair failed during the
warranty coverage period, Ford will cover towing to the nearest
Ford Motor Company dealership.
Ford Motor Company reserves the right to modify or discontinue
Roadside Assistance at any time. Certain restrictions apply to
Roadside Assistance benefits. Call 1-800-241-3673 for further
details.25

5. Additional information about your warrantycoverage
NOTE: Fully-electric vehicles are not eligible for any emissions
warranties.
WHAT REPLACEMENT PARTS SHOULD I USE?
Ford Motor Company recommends that you use genuine Ford
replacement parts. However, when you are having non-warranty
work performed on your vehicle, you may choose to use non-Ford
parts. If you decide to use non-Ford parts, be sure they are
equivalent to Ford parts in performance, quality, and durability. If
you use replacement parts that are not equivalent to Ford parts,
your vehicle's systems may not work as effectively, and you may
jeopardize your warranty coverage.
OWNER’S WARRANTY RESPONSIBILITIES
As the vehicle owner, you are responsible for the performance of
the required maintenance listed in your Owner’s Manual. Ford
Motor Company recommends that you retain all receipts
covering maintenance on your vehicle, but Ford cannot deny
warranty coverage soley for the lack of receipts or for your failure
to ensure the performance of all scheduled maintenance.
You are responsible for presenting your vehicle to a Ford Motor
Company Dealer as soon as a problem exists. The warranty
repairs should be completed in a reasonable amount of time, not
to exceed 30 days.
As the vehicle owner, you should also be aware that Ford Motor
Company may deny you warranty coverage if your vehicle or a
part has failed due to abuse, neglect, improper maintenance, or
unapproved modifications.
26

To preserve your warranty,the following conditions should be
observed (See Owner’s Manual for further detail):
• Refer to the Owner’s Manual for the proper ways your vehicle’s battery must be maintained in the event the vehicle is not
driven or is stored for an extended period.
• Follow all instructions for use and charging of the high voltage battery assembly
• Use the vehicle, charging equipment, and high voltage battery assembly as intended and as described in the Owner Manual,
and in accordance with the manufacturer’s instructions.
• Have all high voltage battery assembly service and repairs performed by properly qualified and equipped personnel at an
EV Certified Ford dealership.
PROPER MAINTENANCE PRESERVES YOUR WARRANTY
The high voltage battery assembly in the vehicle is designed to
operate within a sealed system. Removing the high voltage
battery assembly from the vehicle, or opening the high voltage
battery assembly, creates a risk of damage to the high voltage
battery assembly, as well as a risk of personal injury, including
electrocution. EV Certified Ford dealerships are specially trained
and equipped to repair the high voltage battery assembly and
high voltage systems on the vehicle, and are the only repair
facilities authorized to repair the high voltage battery assembly.
In order to maintain optimal battery life and functionality of your
vehicle, it is imperative that all high voltage battery software
updates are installed. You are responsible for ensuring all software
updates are installed within 30 days of software availability. You
can most easily accomplish this by keeping Automatic Updates set
to "ON". If you are unable or choose not to use your vehicle’s
connectivity features to update software, your Ford Dealer can
determine if software updates are available for your vehicle and
perform these updates. Software updates will be installed at no
cost to you during the warranty period. Damage resulting from
failure to install battery system updates will not be covered under
your New Vehicle Limited Warranty.
27

During the warranty coverage period, Ford Motor Company
warrants that you will not be charged for diagnosis, repair,
replacement, or adjustment of components that are damaged or
inoperable due to a defect caused by a software update.
If you do not maintain your vehicle properly, Ford may have the
right to deny you warranty coverage. To have repairs made under
this warranty, you may have to show that you have followed
Ford’s instructions on properly maintaining and using your
vehicle. You will find these instructions in yourOwner’s Manual.
Be sure to save your service receipts and to keep accurate
records of all maintenance work.
CUSTOMER ASSISTANCE
If you are not satisfied with the handling of a warranty matter,
see Customer Assistance, on the inside front cover, and Better
Business Bureau (BBB) AUTO LINE program, page 31.
28

6. Noise emissions warranty
NOISE EMISSIONS WARRANTY FOR CERTAIN LIGHT TRUCKS
Ford Motor Company warrants to the first person who purchases
this vehicle for purposes other than resale and to each
subsequent purchaser that this vehicle as manufactured by Ford,
was designed, built and equipped to conform at the time it left
Ford's control with all applicable U.S. EPA Noise Control
Regulations.
This warranty covers this vehicle as designed, built and equipped
by Ford Motor Company, and is not limited to any particular part,
component or system of the vehicle as manufactured by Ford.
Defects in design, assembly or in any part, component or system
of the vehicle as manufactured by Ford, which, at the time it left
Ford's control, caused noise emissions to exceed Federal
standards, are covered by this warranty for the life of the vehicle.
THE NOISE EMISSIONS WARRANTY OBLIGATIONS DO NOT
APPLY TO:
• loss of time, inconvenience, loss of use of the vehicle,commercial loss or, other consequential damages.
• any vehicle which is not covered by the U.S. EPA Medium and Heavy Trucks Noise Emission Standards (40 C.F.R. Part 205,
Subpart B). Among the non-covered vehicles are those lacking
a partially or fully enclosed operator's compartment, such as a
basic stripped chassis, those having a Gross Vehicle Weight
Rating of 10,000 pounds or less, and those sold outside the
United States and its territories. To the extent permitted by
law, THIS WARRANTY IS EXPRESSLY INSTEAD of any express
or implied warranty, condition, or guarantee, agreement, or
representation, by any person with respect to conformity of
this vehicle with the U.S. EPA Noise Control Regulations,
including ANY IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS.
29

7. Ford Protect Extended Service Plan
MORE PROTECTION FOR YOUR VEHICLE
You can get more protection for your new car or light truck by
purchasing a Ford Protect. Ford Protect service contracts are
backed by Ford Motor Company or Ford Motor Service Company.
Ford Protect plans provide up to 8 years and 150,000 miles of
coverage.
They provide:
• benefits during the warranty period, depending on the plan youpurchase can be: reimbursement for a rental vehicle,
protecting against tire and wheel road hazard damage,
coverage for certain maintenance and wear items, lost key
replacement, other plans are available;
• protection against covered repair costs and continuing Roadside Service Assistance benefits after your Bumper to
Bumper Warranty expires.
You may purchase Ford Protect from any Ford Motor Company
Dealer or see our website at fordprotect.ford.com. There are
several Ford Protect plans available in various time, distance and
deductible combinations. Each plan is tailored to fit your own
driving and vehicle ownership needs, including reimbursement
for towing and rental.
When you purchase Ford Protect, you receive peace-of-mind
protection throughout the United States, Canada and Mexico,
provided by a network of Ford Motor Company Dealers.
NOTE:
Repairs performed outside the United States, Canada,
Mexico, Guam or Puerto Rico, Virgin Islands, American Samoa and
District of Columbia are not eligible for Ford Protect coverage.
NOTE: The high voltage battery assembly is not eligible for any of
the extended warranty plans or packages.
This information is subject to change. Ask your Dealer for
complete details about Ford Protect coverage.
30

8. The Better Business Bureau (BBB)AUTO LINE Program (U.S. Only)
Your satisfaction is important to Ford Motor Company and to
your Dealer. If a warranty concern has not been resolved using
the three-step procedure outlined on the first page of the
Customer Assistance section, you may be eligible to participate
in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts — mediation
and arbitration. During mediation, a representative of the BBB
will contact both you and Ford Motor Company to explore
options for settlement of the claim. If an agreement is not
reached during mediation and your claim is eligible, you may
participate in the arbitration process. An arbitration hearing will
be scheduled so that you can present your case in an informal
setting before an impartial person. The arbitrator will consider
the testimony provided and make a decision after the hearing.
You are not bound by the decision, but should you choose to
accept the BBB AUTO LINE decision, Ford must abide by the
accepted decision as well. Disputes submitted to the BBB AUTO
LINE program are usually decided within forty days after you file
your claim with the BBB.
BBB AUTO LINE Application: Using the information provided
below, please call or write to request a program application. You
will be asked for your name and address, general information
about your new vehicle, information about your warranty
concerns, and any steps you have already taken to try to resolve
them. A Customer Claim Form will be mailed that will need to be
completed, signed, and returned to the BBB along with proof of
ownership. Upon request, the BBB will review the claim for
eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
1676 International Drive, Suite 550
McLean, VA 22102
31