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BBB AUTO LINE applications can also be requested by calling the
Ford Motor Company Customer Relationship Center at
1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at
any time without notice and without obligation.
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9. State warranty enforcement laws
These state laws - sometimes called "lemon laws" - allow
owners to receive a replacement vehicle or a refund of the
purchase price, under certain circumstances. The laws vary from
state to state.
To the extent your state law allows, Ford Motor Company
requires that you first send us a written notification of any
defects or non-conformities that you have experienced with your
vehicle. (This will give us the opportunity to make any needed
repairs before you pursue the remedies provided by your state's
law.)
In all other states where not specifically required by state law,
Ford Motor Company requests that you give us the written notice.
Send your written notification to:Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
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10. Important information about ambulanceconversions
Ford vehicles are suitable for producing ambulances only if
equipped with the Ford Ambulance Prep Package. In addition,
Ford urges ambulance manufacturers to follow the
recommendations of the Ford Incomplete Vehicle Manual and
the Ford Truck Body Builders Layout Book (and pertinent
supplements).
Using a Ford vehicle without the Ford Ambulance Prep
Package to produce an ambulance could result in elevated
underbody temperatures, fuel over pressurization, and the risk
of fuel expulsion and fires. Such use also voids the Ford
Bumper to Bumper Warranty and may void the Emissions
Warranties.
You may determine whether the vehicle is equipped with the
Ford Ambulance Prep Package by inspecting the information
plate on the driver's rear door pillar.
You may determine whether the ambulance manufacturer has
followed Ford's recommendations by contacting the ambulance
manufacturer of your vehicle.
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