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Nothing in this warranty should be construed as requiring or
prohibiting that defective parts be replaced with parts of a
different type or design than the original part, so long as the
vehicle functions properly with the replacement part. Moreover,
Ford and its authorized Dealers are entitled to a reasonable time
and a reasonable number of attempts within which to diagnose
and repair any defect covered by this warranty.
In certain instances, Ford may authorize repairs at facilities other
than a Ford Dealer.
Two separate warranties apply to tires on your new vehicle. The
New Vehicle Limited Warranty covers tire defects in factory
supplied material or workmanship for 100% of labor costs and
on a pro rata adjustment basis for parts. (See the reimbursement
schedule below).
For vehicles within the New Vehicle Limited Warranty time in
service and mileage coverage period, defective tires will be
replaced on a pro rata adjustment basis according to the
following mileage-based Reimbursement Schedule:
MILES DRIVENPERCENT OF PARTS COVERED BY FORD
1-12,000 100%
12,001-24,000 60%
24,001-36,000 30%
The tire manufacturer also provides you with a separate tire
warranty that may extend beyond the New Vehicle Limited
Warranty coverage. You will find the manufacturer’s tire warranty
with the owner literature supplied with your vehicle. You have the
option of having a tire warranty repair performed by the tire
manufacturer’s authorized service center. If you go to a tire
service center for a repair covered by the New Vehicle Limited
Warranty, you may be charged a prorated amount for wear or
other charges. If so, you should present your paid invoice
detailing the nature of the charges to any Ford Motor Company
dealership for refund consideration. When making warranty
repairs on your vehicle, the Dealer will use Ford, Motorcraft,
remanufactured or other parts that are authorized by Ford. In
certain instances, Ford may authorize repairs at facilities other
than a Ford Dealer. Tire replacements under warranty will be
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made with the same brand and model as originally equipped
with the vehicle unless the same brand and model is no longer
available, in which case a tire of the same brand, size, load, speed
and tread type will be used. In some circumstances, Ford may
authorize another brand and/or model to substitute for the
original brand and model, even if still available.
Normal tire wear or damage is not reimbursable. See page 22 for
details of what is not covered.
Extended warranty coverage periods are available for certain
vehicle parts and conditions. Specifically,
(1) Your vehicle's Powertrain components are covered for five
years or 60,000 miles, whichever occurs first. The extended
Powertrain coverage applies to all components of the driveline
that are not specifically covered by the Electric Vehicle
Component warranty. Powertrain components that receive
warranty coverage for five years or 60,000 miles may include
gears, differential, shafts, fluid pumps, seals and gaskets,
bearings, mounts, drive shaft, retainers, supports, universal and
constant velocity joints.
(2) The high voltage battery and eDrive systems of your vehicle
are covered by the Electric Vehicle Component coverage for eight
years or 100,000 miles, whichever comes first. High voltage
battery and eDrive components covered by this warranty include
the high voltage battery assembly, Bussed Electrical Center
(BEC), Battery Energy Control Module (BECM), on-board
charger, Inverter System Controller (ISC), DC/DC converter, and
eDrive. If a covered component requires replacement under the
Electric Vehicle Component warranty, it may be replaced with a
new, factory remanufactured, or factory refurbished component,
at Ford’s discretion. Refurbished battery components selected
for your vehicle will align with your vehicle’s age and mileage and
meet Ford’s requirements and standards.
(3) Your vehicle's safety belts and air bag Supplemental
Restraint System (SRS) are covered for an extended Safety
Restraint Coverage Period, which lasts for five years or 60,000
miles, whichever occurs first.
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assembly, or one of its components, it may be replaced with a
new, factory remanufactured, or factory refurbished component,
at Ford’s discretion. Refurbished battery components selected
for your vehicle will align with your vehicle’s age, and mileage.
NOTE: The battery capacity degradation rate will vary based on
various factors, including environmental conditions, and will also
be affected by the way in which the vehicle is used. Following the
recommendations in thePreserving Your High Voltage Battery
section of the Owner’s Manual may help lower the rate of
capacity degradation and optimize battery life.
Ford Power-Up software updates
During the warranty coverage period, Ford Motor Company warrants
that:
• you will not be charged for diagnosis, repair, replacement, or adjustment of components that are damaged or inoperable
due to a defect caused by a Ford Power-Up software update
WHAT IS NOT COVERED UNDER THE NEW VEHICLE LIMITED
WARRANTY?
Damage Caused By:
• accidents, collision or objects striking the vehicle (including driving through a car wash)
• theft, vandalism, or riot
• fire or explosion
• using contaminated or improper fluids
• customer-applied chemicals or accidental spills
• driving through water deep enough to cause water to be ingested into any component. i.e. powertrain components
• immersion/flooding of the high voltage battery assembly
• abuse and/or misuse of the vehicle and/or high voltage battery pack, such as driving over curbs, overloading, racing or using
the vehicle as a permanent stationary power source
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Other Items or Conditions Not Covered
The New Vehicle Limited Warranty does not cover:
• vehicles that have had the odometer disconnected, altered, orinoperative for an extended period of time with the result that
the actual mileage cannot be determined
• vehicles that have ever been labeled or branded as dismantled, fire, flood, junk, rebuilt, reconstructed, or salvaged; this will void
the New Vehicle Limited Warranty
• vehicles that have been determined to be a total loss by an insurance company; this will void the New Vehicle Limited
Warranty
• converted ambulances that are not equipped with the Ford Ambulance Prep Package, see important information about
ambulance conversions (page 34)
• aftermarket parts or components, sometimes installed by Ford Motor Company or an authorized Ford dealership, may not be
covered by the New Vehicle Limited Warranty. Any damage
caused to Ford components due to the failure of aftermarket
parts is not covered.
• high-voltage battery replacement due to improper vehicle storage. Refer to the Owner’s Manual for the proper ways your
vehicle’s battery must be maintained in the event the vehicle is
not driven or is stored for an extended period.
• if the component that caused the failure is beyond coverage and damages a component with remaining coverage, the entire
repair is NOT reimbursable.
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