AUTO-START-STOP –
FREQUENTLY ASKED QUESTIONS
Why does the engine not always
stop when I expect it to?
The system is designed to work in a way
that complements other vehicle systems,
allowing them to operate at optimum
performance.
The system does not stop the engine if:
•
The driver door is open.
• Your vehicle is at high altitude.
• The heated windshield is on.
• The engine is warming up.
• The outside temperature is too low or
too high.
• The battery charge is low.
• The battery temperature is outside the
optimal operating range.
• The engine is required to run to
maintain interior climate and reduce
fogging.
Why does the engine sometimes
restart when I do not expect it to?
The system is designed to work in a way
that complements other vehicle systems,
allowing them to operate at optimum
performance.
The system restarts the engine if:
• You switch the heated windshield on.
• You switch maximum defrost on.
• Your vehicle starts to roll downhill in
neutral.
• The engine is required to run to
maintain adequate brake system
assistance.
• The engine is required to run to
maintain interior climate and reduce
fogging. Can I permanently switch the
system off?
No. The system plays an important role in
reducing the fuel consumption and the CO
2
emissions.
Will the frequent engine starts
cause parts to wear out?
Your vehicle has an enhanced battery and
starter motor that are designed for the
increased number of engine starts.
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2.
Fully insert the fuel filler funnel into the
fuel filler inlet.
3. Add fuel to your vehicle from the fuel container.
4. Remove the fuel filler funnel.
5. Fully close the fuel filler door.
6. Clean the fuel filler funnel and place it back in your vehicle or correctly dispose
of it.
Note: If your vehicle runs out of fuel add a
minimum of 1.3 gal (5 L) of fuel to restart
the engine.
Note: You may need to switch the ignition
from off to on several times after refueling
to allow the fuel system to pump the fuel
from the tank to the engine. When
restarting, cranking time takes a few
seconds longer than normal.
Note: Extra funnels can be purchased from
an authorized dealer if you choose to
dispose of the funnel. REFUELING
REFUELING SYSTEM OVERVIEW
Fuel filler door.
A
Fuel filler inlet.
B
Fuel tank filler pipe.
C
REFUELING YOUR VEHICLE -
EXCLUDING: HYBRID ELECTRIC
VEHICLE (HEV) WARNING: When refueling always
shut the engine off and never allow
sparks or open flames near the fuel tank
filler valve. Never smoke or use a cell
phone while refueling. Fuel vapor is
extremely hazardous under certain
conditions. Avoid inhaling excess fumes. WARNING:
Fuel vapor burns
violently and a fuel fire can cause severe
injuries. WARNING:
The fuel system may
be under pressure. If you hear a hissing
sound near the fuel filler inlet, do not
refuel until the sound stops. Otherwise,
fuel may spray out, which could cause
serious personal injury.
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5. Operate the fuel pump nozzle within
the area shown. 6. When the pump shuts off, wait five
seconds, then raise the fuel pump
nozzle and slowly remove it.
7. Fully close the fuel filler door.
Note: Do not attempt to start the engine
if you have filled the fuel tank with incorrect
fuel. Incorrect fuel use could cause damage
not covered by the vehicle Warranty. Have
your vehicle immediately checked.
REFUELING YOUR VEHICLE -
HYBRID ELECTRIC VEHICLE (HEV) WARNING: When refueling always
shut the engine off and never allow
sparks or open flames near the fuel tank
filler valve. Never smoke or use a cell
phone while refueling. Fuel vapor is
extremely hazardous under certain
conditions. Avoid inhaling excess fumes. WARNING: The fuel system may
be under pressure. If you hear a hissing
sound near the fuel filler inlet, do not
refuel until the sound stops. Otherwise,
fuel may spray out, which could cause
serious personal injury. WARNING:
Fuel vapor burns
violently and a fuel fire can cause severe
injuries. WARNING:
Keep children away
from the fuel pump. Never let children
pump fuel. WARNING:
Stay outside your
vehicle and do not leave the fuel pump
unattended when refueling your vehicle. WARNING:
Do not pry open the
fuel tank filler valve. This could damage
the fuel system. Failure to follow this
instruction could result in fire, personal
injury or death. WARNING: Do not remove the fuel
pump nozzle from its fully inserted
position when refueling. WARNING:
Stop refueling when
the fuel pump nozzle automatically
shuts off for the first time. Failure to
follow this will fill the expansion space
in the fuel tank and could lead to fuel
overflowing. WARNING:
Do not overfill the fuel
tank. The pressure in an overfilled tank
may cause leakage and lead to fuel spray
and fire. WARNING:
Wait at least five
seconds before removing the fuel pump
nozzle to allow any residual fuel to drain
into the fuel tank.
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WHAT IS THE CATALYTIC
CONVERTER
The catalytic converter is part of your
vehicle's emissions system and filters
harmful pollutants from the exhaust gas.
CATALYTIC CONVERTER
PRECAUTIONS
WARNING: Do not park, idle or
drive your vehicle on dry grass or other
dry ground cover. The emission system
heats up the engine compartment and
exhaust system, creating the risk of fire. WARNING:
The normal operating
temperature of the exhaust system is
very high. Never work around or attempt
to repair any part of the exhaust system
until it has cooled. Use special care when
working around the catalytic converter.
The catalytic converter heats up to a very
high temperature after only a short
period of engine operation and stays hot
after the engine is switched off. WARNING:
Exhaust leaks may
result in entry of harmful and potentially
lethal fumes into the passenger
compartment. If you smell exhaust
fumes inside your vehicle, have your
vehicle inspected immediately. Do not
drive if you smell exhaust fumes.
To avoid damaging the catalytic converter:
• Do not crank the engine for more than
10 seconds at a time.
• Do not run the engine with a spark plug
lead disconnected.
• Do not push-start or tow-start your
vehicle. Use booster cables. See Jump
Starting the Vehicle
(page 465). •
Use the correct fuel.
See Fuel and
Refueling (page 247).
• Do not switch the ignition off when your
vehicle is moving.
• Avoid running out of fuel.
• Have the items listed in scheduled
maintenance information performed
according to the specified schedule.
Note: Do not make any unauthorized
changes to your vehicle or engine. By law,
vehicle owners and anyone who
manufactures, repairs, or services a fleet of
vehicles are not permitted to intentionally
remove an emission control device or
prevent it from working.
CATALYTIC CONVERTER –
TROUBLESHOOTING
CATALYTIC CONVERTER –
WARNING LAMPS
Your vehicle has an on-board diagnostics
system that monitors the emission control
system. If any of the following warning
lamps illuminate, this may indicate that
the on-board diagnostics system has
detected an emission control system
malfunction. Continuing to drive your vehicle may cause
reduced power or the engine to stop.
Failure to respond to a warning lamp may
cause damage that your vehicle Warranty
may not cover. Have your vehicle checked
as soon as possible.
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3. Press and hold the brake pedal.
4. Shift into neutral (N).
Note:
An instructional message appears.
5. Press the manual (M) button.
Note: A confirmation message appears
when your vehicle enters the mode.
6. Release the brake pedal.
Note: Your vehicle is free to roll.
7. Switch your vehicle off.
Note: Do not tow your vehicle in this mode.
Note: The neutral (N) indicator on the
transmission selector may flash in this
mode.
EXITING TEMPORARY NEUTRAL
MODE
1. Press the brake pedal.
2. Shift into park (P), or power your vehicle on and shift into drive (D) or
reverse (R).
USING PROGRESSIVE RANGE
SELECTION
Progressive range selection gives you the
ability to lock out gears from the automatic
shifting range. This could provide you with
an improved driving experience by reducing
transmission shifts, for example, in slippery
conditions or steep slopes.
With the transmission in drive (D), press
the - button to begin to switch the feature
on.
Press the - button again to continue locking
out higher gears. Beginning with the highest
gear, the instrument cluster will indicate
the current gear and highest gear available.
For example, press the - button twice to
lock out 10th and 9th gears. Note:
The instrument cluster will indicate
the current gear and highest gear available.
Press the + button to unlock gears to allow
the transmission to shift to higher gears.
Note: The transmission automatically
shifts within the gear range you select.
AUTOMATIC RETURN TO
PARK (P)
WHAT IS AUTOMATIC RETURN TO
PARK (P)
Your vehicle shifts into park (P) if you
attempt to exit your vehicle without the
transmission in park (P).
HOW DOES AUTOMATIC RETURN
TO PARK (P) WORK
Your vehicle shifts into park (P) when your
vehicle is stationary and any of the
following occur:
• You switch the vehicle off.
• You open the driver door with your
seatbelt unlatched.
• You unlatch the driver seatbelt when
the driver door is open.
Note: Do not use automatic return to park
(P) when your vehicle is moving, except in
an emergency. See Starting and Stopping
the Engine (page 231).
AUTOMATIC RETURN TO PARK
(P) LIMITATIONS
Automatic return to park may not work if
the door ajar switch is malfunctioning.
See an authorized dealer if any of the
following occur:
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Note:
Do not store objects in the selector
lever stow bin, and be sure that the bottom
selector lever tray mat is flat inside the
selector lever stow bin.
Note: If there are objects in the stow bin
while stowing the selector lever, the selector
lever could come back to the upright park
(P) position.
MANUAL PARK RELEASE
WHAT IS MANUAL PARK RELEASE
Manual park release allows you to move
your transmission out of the park (P)
position in the event of an electrical
malfunction or emergency.
MANUAL PARK RELEASE
PRECAUTIONS WARNING: When doing this
procedure, you need to take the
transmission out of park (P) which
means your vehicle can roll freely. To
avoid unwanted vehicle movement,
always fully apply the parking brake prior
to doing this procedure. Use wheels
chocks if appropriate. WARNING:
If the parking brake is
fully released, but the brake warning
lamp remains illuminated, the brakes
may not be working properly. Have your
vehicle checked as soon as possible. WARNING:
Do not drive your
vehicle until you verify that the
stoplamps are working.
Use the manual park release to move your
transmission from the park (P) position in
the event of an electrical malfunction or
emergency. See
Emergency Towing
(page 471). Note:
Do not engage the manual park
release with the engine on.
USING MANUAL PARK RELEASE
Activating the Manual Park
Release Cable
1. Apply the parking brake. See Electric
Parking Brake
(page 289).
Note: If vehicle battery is dead, for example,
no electrical power available, an external
power source may be required to apply the
parking brake.
2. Locate the manual park release cable access cover at the bottom of the
driver dash lower panel, under the
steering wheel. 3.
Carefully open the hinged access cover
using a plastic type wedge or pry tool
at the upper edge of the panel. If done
correctly, the panel will swing
downward.
Note: Do not activate the override lever
until you are in the driver's seat. If damage
occurs when access cover is opened,
contact your authorized Ford Dealer for a
replacement.
4. Switch ignition on, but do not start your
vehicle.
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5. Once in the driver seat, fully apply the
brake pedal and hold. Do not release.
Pull the tether straight out toward the
driver seat until engaged. If done
correctly, a message will appear in the
instrument cluster.
Note: Do not use excessive force when
using the manual park release handle, as it
could result in damage to the handle.
Note: Your vehicle is now out of the park
(P) position and is free to roll. 6.
With your foot still fully applied on the
brake pedal, disengage the parking
brake. See Electric Parking Brake
(page 289).
7. Your vehicle remains in neutral (N) for emergency towing purposes.
8. Turn off the ignition.
9. Once safe to do so, and there is no risk
that your vehicle will roll, disconnect
the negative (black) battery cable from
the battery.
Returning Your Vehicle to Normal
Mode 1. Once it is safe to do so, reconnect the
negative (black) battery cable to the
battery. 2.
Apply the parking brake. See Electric
Parking Brake
(page 289).
Note: If vehicle battery is dead, for example,
no electrical power available, an external
power may be required to apply the parking
brake.
Note: Do not pull the tether until you are in
the driver seat.
3. Once in the driver seat, fully apply the brake pedal and hold, do not release.
Using the tether, pull the handle
towards the driver seat until you hit a
hard stop.
4. Pull the lever toward the floor until it hits a hard stop, before returning to the
stowed position.
Note: Maintain tension on the strap until
the lever reaches the stowed position.
5. Return the manual park release cable lever to the stowed position and install
the access cover.
6. With your foot fully applied on the brake pedal, start your vehicle. Confirm
that your vehicle is in the park (P)
position and that the instrument
cluster indicates park (P).
Note: If the instrument cluster is not
displaying the park (P) position or the
instrument cluster displays an error
message, apply the parking brake before
exiting your vehicle.
7. Close the access cover.
AUTOMATIC TRANSMISSION
AUDIBLE WARNINGS
Transmission Not In Park (P)
Audible Warning
Sounds if you open the driver door before
shifting into park (P).
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HOW DOES AUTO HOLD WORK
Auto Hold applies the brakes to hold your
vehicle after you stop it and release the
brake pedal. This can help when waiting
on a hill or in traffic.
SWITCHING AUTO HOLD ON
AND OFF
WARNING: The system does not
replace the parking brake. When you
leave your vehicle, always apply the
parking brake. WARNING:
You must remain in
your vehicle when the system turns on.
At all times, you are responsible for
controlling your vehicle, supervising the
system and intervening, if required.
Failure to take care may result in the loss
of control of your vehicle, serious
personal injury or death.
You can switch the system on or off by
accessing the menu on the touchscreen.
1. Press
Settings on the touchscreen.
2. Press
Driver Assistance.
Note: You can only switch the system on
after you close the driver door and fasten
your seatbelt.
Note: The system remembers the last
setting when you start your vehicle.
Note: When using an automatic car wash,
make sure to switch auto hold off, or shift
to neutral (N) with the brake pedal applied
to ensure auto hold is not active. USING AUTO HOLD
1. Bring your vehicle to a complete stop.
The auto hold active indicator
illuminates in the information display.
2. Release the brake pedal. The system holds your vehicle at a standstill. The
auto hold active indicator remains
illuminated in the information display.
3. Pull away in the normal manner. The system releases the brakes and the
auto hold active indicator switches off.
Note: The system only activates if you
apply enough brake pressure on the brake
pedal to bring the vehicle to a standstill.
Note: Under certain conditions, the system
could apply the electric parking brake. The
brake system warning lamp illuminates. The
electric parking brake releases when you
press the accelerator pedal. See
Automatically Releasing the Electric
Parking Brake
(page 289).
Note: Auto hold cancels if you shift into
reverse (R), or neutral (N), and press the
brake pedal.
There could be actions that can cause the
auto hold system not to work when the
following occur:
• When you use active park assist.
• The driver door is open.
• You have not fastened your seatbelt.
• You shift into reverse (R), or neutral
(N) before the system is active.
AUTO HOLD INDICATORS Illuminates when the system is
active.
Illuminates when the system is
on but cannot hold your vehicle
at a standstill at this particular
time.
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