WHAT IS AC CHARGING
AC charging is the preferred method of
charging. AC charging preserves the health
of the battery for longer battery life.
CHARGING YOUR VEHICLE
PRECAUTIONS
WARNING: In Canada, do not use
the 120 volt convenience cord in
commercial garages.
WARNING: This equipment has
arcing or sparking parts. Do not expose
to flammable vapors. Position this
equipment at least 18 in (450 mm)
above the floor.
WARNING: The AC wall plug must
fit firmly into the AC outlet. If the
connection feels loose, worn or the AC
outlet is damaged, please have a
qualified electrician replace the AC
outlet. Using a convenience cord with a
worn outlet may cause burns, property
damage and increase the risk of electric
shock.
WARNING: Do not use the 120 V
convenience cord with an extension cord,
two-prong adapter, surge protector,
timer or other adapter.
WARNING: Do not allow charging
equipment to be immersed in water or
liquids. Failure to follow this warning
could result in fire, serious personal injury
or death.
WARNING: Do not attempt to open
the charging equipment. Failure to follow
this instruction could result in personal
injury, death or property damage.
WARNING: Do not use the charging
equipment if it is faulty or has been
damaged. Failure to follow this
instruction could result in personal injury,
death or property damage.
WARNING: You risk death or
serious injury to yourself and others if you
do not follow the instruction highlighted
by the warning symbol. Failure to follow
the specific warnings and instructions
could result in personal injury.
WARNING: Install charging
equipment in compliance with local
regulations. Failure to follow this warning
could result in fire, serious personal injury
or death.
WARNING: Do not use an
ungrounded wall outlet. If you suspect
that the wall outlet is not properly
grounded, have a qualified electrician
inspect the wall outlet. Failure to follow
this instruction could result in personal
injury or death.
WARNING: Do not modify the
convenience cord plug. If the
convenience cord plug does not properly
fit into the wall outlet, have a qualified
electrician install the correct wall outlet.
Failure to follow this instruction could
result in personal injury or death.
CHARGING EQUIPMENT
• Read all the instructions before using this product.
• Supervise this device when in use around children.
• Do not put fingers into the electric vehicle connector.
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Charging Your Vehicle - Plug-In Hybrid Electric Vehicle (PHEV)
(If Equipped)
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Note: Do not force the charge port door
open or closed. Forcing the door open or
closed damages the charge port.
CHARGE PORT INDICATORS
The charge status indicator around the
charge port indicates the charge status of
the high voltage battery in your vehicle.
Divided into five zones, the charge status
indicator displays the state of charge in 20
percent increments.
We use the color white as a courtesy light
to help with plugging in and to
acknowledge actions such as plugging in,
unplugging or pressing the charge times
button.
We use the color blue when you plug the
vehicle in and are either charging or waiting
to charge.
We use the color orange to indicate charge
faults.
The charge status indicator displays how
far along the charge is:
• When the bottom zone is pulsing, the charge is between 0-20 percent.
• When the bottom zone illuminates and the next is pulsing, the charge is
between 20-40 percent. • When two zones illuminate and the
next is pulsing, the charge is between
40-60 percent.
• When three zones illuminate and the next is pulsing, the charge is between
60-80 percent.
• When four zones illuminate and the top zone is pulsing, the charge is between
80-100 percent.
• When all zones illuminate, the charge is 100 percent.
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80%-100% state of charge.
A.
60%-80% state of charge.
B.
40%-60% state of charge.
C.
20%-40% state of charge.
D.
0%-20% state of charge.
E.
Note: When charging stops, the charge
status indicator shows all the completed
zones solidly lit up in a blue color for 30
seconds before turning off. For example, if
charging stops at 70 percent, then the
bottom three zones light up solidly to
indicate a battery charge level of at least
60 percent but less than 80 percent.
Charging stops when complete or when
paused due to preferred charge settings or
charge station actions.
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Charging Your Vehicle - Plug-In Hybrid Electric Vehicle (PHEV)
(If Equipped)
Note:If the charge status indicator does
not light up or pulse after plugging in, please
verify that the charge port light setting is On.
If you do not wish to have the charge status
indicator light up at all while charging, then
you can switch it Off. See charge port light
under vehicle settings on your touchscreen.
See SYNC™ 3 (page 431).
AC CHARGING
CONNECTING THE CHARGER
E306676To charge the high-voltage battery:
1. Put the vehicle in park (P).
2. Press the center right edge of the
charge port door and then release to
open the door.
3. Plug the charging coupler into the charge port receptacle on your vehicle.
Make sure the button clicks confirming
that you have completely engaged the
coupler.
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4. Verify that the cord acknowledgmentfeature activates. This indicates the
beginning of a normal charge cycle.
The charge status indicator lights up
each zone alternately from bottom to
top and from bottom to top again. 5. If using a charging station, follow the
instructions on the charge station to
begin the charging process.
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Note: You can identify charging faults by
the color orange on the charge status
indicator. Faults can occur within the vehicle
charging system or outside the vehicle, such
as with the charge cord, charge station or
electrical supply.
Note: If the system detects a fault in the
vehicle charging system at any point in a
charge cycle, the entire charge status
indicator lights up solidly in an orange color
for 30 seconds and then turns off. If this
happens, unplug the charging coupler and
then plug it back into the charge port
receptacle. If the problem persists, have
your vehicle checked as soon as possible.
Note: If the system detects a fault outside
the vehicle, such as with the charge station
or charge cord, the entire charge status
indicator flashes continuously for 30
seconds and then turns off. If this happens,
check the charge cord and the charge
station or electrical supply.
Note: Put your vehicle in park (P) to charge,
and for the charge status indicator to
illuminate.
Locking the Charging Coupler
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Charging Your Vehicle - Plug-In Hybrid Electric Vehicle (PHEV)
(If Equipped)
Note:You need a padlock or a combination
lock with a shackle diameter of 0.2 in
(5 mm) or less, and the straight portion of
the shackle of 1.0 in (25.4 mm) of length or
more.
1. Insert the lock through the hole in the charging coupler button.
2. Lock the padlock or combination lock.
STOPPING CHARGING
1. If you have installed a padlock or combination lock, then remove it.
2. Press the button on the charging coupler.
3. While holding the button, remove the charging coupler from the charge port
receptacle.
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4. Press the center right edge of thecharge port door to close.
Note: Do not pull the wall plug from the
wall when your vehicle is charging. Doing so
could damage the outlet and the cord.
SETTING THE CHARGING
SCHEDULE AND
PREFERENCES
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Note: Select charge settings on the home
page of the touchscreen or under the vehicle
settings menu to access charge preferences.
See SYNC™ 3 (page 431).
Charging may not begin upon plugging in
if you have set up preferred charge times
for this vehicle location. Your vehicle could
delay charging to take advantage of
off-peak electricity rates. Your vehicle
optimizes the charge schedule to be
complete by your next departure time.
When waiting to charge, plugged in and
not currently charging, the charge status
indicator shows the present state of charge
of the high voltage battery by lighting up
all completed zones for 30 seconds before
turning off. For example, if the battery is at
70 percent charge then the bottom three
zones solidly light up to indicate a battery
charge level of at least 60 percent but less
than 80 percent. When the current state
of charge is less than 20 percent, none of
the zones light up.
Note: When your vehicle is waiting to
charge, the charge status indicator turns off
30 seconds after displaying the present
state of charge. When your vehicle begins
charging, the charge status indicator turns
on and displays the status of the charge, as
described above.
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Charging Your Vehicle - Plug-In Hybrid Electric Vehicle (PHEV)
(If Equipped)
CHARGING YOUR VEHICLE –
FREQUENTLY ASKED QUESTIONS
Why does my vehicle have a hum or fan
noise when charging?A hum or a fan noise could be present
when charging the high voltage
battery. This is a normal operation as
your vehicle is keeping the battery cool
while charging.
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Charging Your Vehicle - Plug-In Hybrid Electric Vehicle(PHEV)
(If Equipped)
HOW DOES AUTOMATIC RETURN
TO PARK (P) WORK
Your vehicle shifts into park (P) when your
vehicle is stationary and any of the
following occur:
• You switch the vehicle off.
• You open the driver door with yourseatbelt unlatched.
• You unlatch the driver seatbelt when the driver door is open.
Note: Do not use automatic return to park
(P) when your vehicle is moving, except in
an emergency. See Stopping the Engine
When Your Vehicle is Moving (page 175).
AUTOMATIC RETURN TO PARK
(P) LIMITATIONS
Automatic return to park may not work if
the door ajar switch is malfunctioning.
See an authorized dealer if any of the
following occur:
• Door ajar indicator does not illuminate with the driver door open.
• Door ajar indicator illuminates with the driver door closed.
• Transmission not in park message appears with the driver door closed,
after you shift out of park (P).
GRADE ASSIST - HYBRID
ELECTRIC VEHICLE (HEV)
WHAT IS GRADE ASSIST
Provides additional grade braking with a
combination of engine motoring and
high-voltage battery charging to help
maintain vehicle speed when descending
a grade.
SWITCHING GRADE ASSIST ON
AND OFF
1. Press Settings on the touchscreen.
2. Select Driver Assistance Settings .
3. Select Grade Assist.
The grade assist lamp appears in the
instrument cluster.
Your vehicle determines the amount of
engine motoring and high-voltage battery
charging. You could notice the engine
speed increasing and decreasing to help
maintain your vehicle speed when
descending a slope.
GRADE ASSIST INDICATORS
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MANUAL PARK RELEASE -
GASOLINE
WHAT IS MANUAL PARK RELEASE
Manual park release is used to move your
transmission from the park (P) position in
the event of an electrical malfunction or
emergency.
MANUAL PARK RELEASE
PRECAUTIONS
WARNING: When doing this
procedure, you need to take the
transmission out of park (P) which
means your vehicle can roll freely. To
avoid unwanted vehicle movement,
always fully apply the parking brake prior
to doing this procedure. Use wheel
chocks if appropriate.
212
Automatic Transmission
PLUG-IN HYBRID ELECTRIC
VEHICLE DRIVE MODES
SELECTING A PLUG-IN HYBRID
ELECTRIC VEHICLE DRIVE MODE
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Your vehicle contains selectable electric
vehicle (EV) modes. Press the button on
the center console to change the mode.
Depending on your drive mode selection
some EV modes may not be available. EV
Now and EV Later modes are only
available when you have electric-only
driving range available.
AUTO EV
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This mode provides an
automatic use of high voltage
battery power during the drive,
staying in electric mode when possible and
running the engine when needed.
EV CHARGE
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This mode uses your vehicle's
engine to charge the high voltage
battery versus plugging the
vehicle into a utility grid. The electric range gained through the EV
Charge allows you to switch to Auto EV or
EV Now for full electric operation later in
your drive. The battery cannot completely
charge to 100% when in EV Charge mode.
This is to allow for full operation of the
regenerative braking system. When the
battery reaches its EV Charge limit, the
vehicle remains in EV Charge mode and
maintains that charge level, until you select
another EV Mode, or until you switch your
vehicle off.
When you enable EV Charge, a white EV
Charge icon appears in the information
display.
EV Charge resets to Auto EV when you
switch off your vehicle. You may select EV
Charge again using the EV button during
your next drive.
EV LATER
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In EV Later, your vehicle runs on
the engine as needed and saves
most of the available electric
range for later use in Auto EV or EV Now
mode.
For example, your initial drive is at high
speeds on open roads, but later your drive
is at low speeds in an urban area where
electric only driving is most efficient. In this
case, you can select EV Later for the higher
speed portion of your trip and then select
Auto EV or EV Now for the urban portion.
When you enable EV Later, a white EV
Later icon appears in the information
display. EV Later resets to Auto EV when
you switch off your vehicle. You may select
EV Later again using the EV button during
your next drive.
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Drive Mode Control
Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This
program is eligible within Canada or the
continental United States.
The service is available 24 hours a day,
seven days a week.
This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle. Canadian roadside
coverage and benefits may differ from the
U.S. coverage.
If you require more information, please call
us in Canada at 1-800-665-2006, or visit
our website at www
.ford.ca.
HIGH VOLTAGE BATTERY
VEHICLE PRECAUTIONS -
HYBRID ELECTRIC VEHICLE
(HEV)
In the event of damage or fire involving an
electric vehicle or hybrid-electric vehicle:
• Assume the high-voltage battery and
associated components are energized
and fully charged.
• Exposed electrical components, wires and high-voltage batteries present
potential high-voltage shock hazards.
• Venting high-voltage battery vapors are potentially toxic and flammable.
• Physical damage to the vehicle or high-voltage battery could result in
immediate or delayed release of toxic,
flammable gases and fire. Vehicle information and general safety
practices include reviewing the owner's
manual and becoming familiar with your
vehicle's safety information and
recommended safety practices.
Crashes
A crash or impact significant enough to
require an emergency response for
conventional vehicles would also require
the same response for an electric or
hybrid-electric vehicle.
If Possible:
1. Move your vehicle to a safe, nearby
location and remain on the scene.
2. Roll down the windows before you switch your vehicle off.
3. Place your vehicle in park (P), set the parking brake, switch off the vehicle,
activate the hazard flashers and move
your key(s) at least 16 ft (5 m) away
from the vehicle.
Always:
• Call emergency assistance if needed and advise that an electric or
hybrid-electric vehicle is involved.
• Avoid contact with leaking fluids and gases, and remain out of the way of
oncoming traffic until emergency
responders arrive.
• When emergency responders arrive, tell them that the vehicle involved is an
electric vehicle or hybrid-electric
vehicle.
Fires
As with any vehicle, call emergency
assistance immediately if you see sparks,
smoke or flames coming from the vehicle.
Remain a safe distance from the vehicle
and try to stay clear of the smoke.
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Crash and Breakdown Information