1. Exit the vehicle immediately.
2. Advise emergency assistance that anelectric or hybrid-electric vehicle is
involved.
3. As with any vehicle fire, do not inhale smoke, vapors or gas from the vehicle,
as they may be hazardous.
Post-Incident
1. Do not store a severely damagedvehicle with a lithium-ion battery inside
a structure or within 49 ft (15 m) of any
structure or vehicle.
2. Make sure that passenger and luggage compartments remain ventilated.
3. Call emergency assistance if you observe leaking fluids, sparks, smoke
or flames, or hear gurgling or bubbling
from the high-voltage battery.
SWITCHING THE HAZARD
FLASHERS ON AND OFF
The hazard flashers operate when the
ignition is in any position, or if the key is not
in the ignition. The battery loses charge
and may have insufficient power to restart
your vehicle if your vehicle is in use or if the
key is not in the ignition.
E308147E308147E308EEEEE308E308EEEEEEEE308308EEEE30808EE308E330008147147147147147147147147
The flasher control is on the instrument
panel. Use your hazard flashers when your
vehicle is creating a safety hazard for other
road users.
Switch the hazard flashers on and all front
and rear direction indicators flash.
Press the button again to switch them off.
JUMP STARTING THE VEHICLE
JUMP STARTING PRECAUTIONS
WARNING: Batteries normally
produce explosive gases which can
cause personal injury. Therefore, do not
allow flames, sparks or lighted
substances to come near the battery.
When working near the battery, always
shield your face and protect your eyes.
Always provide correct ventilation.
WARNING: Keep batteries out of
reach of children. Batteries contain
sulfuric acid. Avoid contact with skin,
eyes or clothing. Shield your eyes when
working near the battery to protect
against possible splashing of acid
solution. In case of acid contact with skin
or eyes, flush immediately with water for
a minimum of 15 minutes and get prompt
medical attention. If acid is swallowed,
call a physician immediately.
WARNING: Use only adequately
sized cables with insulated clamps.
WARNING: Make sure that the
cables are clear of any moving parts and
fuel delivery system parts.
WARNING: Connect batteries with
only the same nominal voltage.
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Crash and Breakdown Information
WARNING: If the engine is running
while the hood is open, stay clear of
moving engine components. Failure to
follow this warning could result in serious
personal injury or death.
Do not attempt to push-start an automatic
transmission vehicle. This could cause
transmission damage.
Do not disconnect the battery of the
disabled vehicle. This could damage your
vehicle's electrical system.
PREPARING THE VEHICLE
Use only a 12 volt supply to start your
vehicle.
Park the booster vehicle close to the hood
of the disabled vehicle, making sure the
two vehicles do not touch.
JUMP STARTING THE VEHICLE -
EXCLUDING: PLUG-IN HYBRID
ELECTRIC VEHICLE (PHEV)
Connecting the Jumper Cables
WARNING: Do not connect the
negative jumper cable to any other part
of your vehicle. Use the ground point.
Note: If you are using a jump pack or
booster box, follow the manufacturer's
instructions.
4
2
1
3
E142664
1. Pull the red rubber boot backward. Connect the positive (+) jumper cable
to the positive (+) terminal of the
discharged battery.
2. Connect the other end of the positive (+) jumper cable to the positive (+)
terminal of the booster vehicle battery.
3. Connect the negative (-) jumper cable to the negative (-) terminal of the
booster vehicle battery.
4. Make the final connection of the negative (-) jumper cable to an
exposed metal part of the disabled
vehicle's engine, as shown in the
following illustration, away from the
battery and fuel injection system, or
connect the negative (-) jumper cable
to a ground connection point if
available.
311
Crash and Breakdown Information
E338624
Starting the Engine
1. Start the engine of the booster vehicleand moderately rev the engine, or
gently press the accelerator to keep
the engine speed between 2000 and
3000 RPM, as shown in your
tachometer.
2. Start the engine of the disabled vehicle.
3. Once you start the disabled vehicle, run both vehicle engines for an additional
three minutes before disconnecting the
jumper cables.
Removing the Jumper Cables
Remove the jumper cables in the reverse
order that they were connected.
Note: Do not switch the headlamps on
when disconnecting the cables. The peak
voltage could blow the bulbs.
JUMP STARTING THE VEHICLE -
PLUG-IN HYBRID ELECTRIC
VEHICLE (PHEV)
Connecting the Jumper Cables
WARNING: Do not connect the
negative jumper cable to any other part
of your vehicle. Use the ground point.
Note: If you are using a jump pack or
booster box, follow the manufacturer's
instructions.
4
2
1
3
E142664
1. Pull the red rubber boot backward. Connect the positive (+) jumper cable
to the positive (+) terminal of the
discharged battery.
312
Crash and Breakdown Information
2. Connect the other end of the positive(+) jumper cable to the positive (+)
terminal of the booster vehicle battery.
3. Connect the negative (-) jumper cable to the negative (-) terminal of the
booster vehicle battery.
4. Make the final connection of the negative (-) jumper cable to an
exposed metal part of the disabled
vehicle's engine, as shown in the
following illustration, away from the
battery and fuel injection system, or
connect the negative (-) jumper cable
to a ground connection point if
available.
E338715E338715
Starting the Engine
1. Start the engine of the booster vehicleand moderately rev the engine, or
gently press the accelerator to keep
the engine speed between 2000 and
3000 RPM, as shown in your
tachometer.
2. Start the engine of the disabled vehicle.
3. Once you start the disabled vehicle, run both vehicle engines for an additional
three minutes before disconnecting the
jumper cables.
Removing the Jumper Cables
Remove the jumper cables in the reverse
order that they were connected. Note:
Do not switch the headlamps on
when disconnecting the cables. The peak
voltage could blow the bulbs.
POST-CRASH ALERT SYSTEM
WHAT IS THE POST-CRASH
ALERT SYSTEM
The system helps draw attention to your
vehicle in the event of a serious impact.
HOW DOES THE POST-CRASH
ALERT SYSTEM WORK
The system is designed to turn the hazard
flashers on and to intermittently sound the
horn in the event of a serious impact that
deploys an airbag or the seatbelt
pretensioners.
POST-CRASH ALERT SYSTEM
LIMITATIONS
Depending on applicable laws in the
country your vehicle was built for, the horn
does not sound in the event of a serious
impact.
SWITCHING THE POST-CRASH
ALERT SYSTEM OFF
Press the hazard flasher switch or the
unlock button on the remote control to
switch the system off.
Note: The alert turns off when the vehicle
battery runs out of charge.
313
Crash and Breakdown Information
PREPARING YOUR VEHICLE
FOR STORAGE
If you plan on storing your vehicle for 30
days or more, the following maintenance
recommendations ensures your vehicle
stays in good operating condition.
Under various conditions, long-term
storage may lead to degraded engine
performance or failure unless you use
specific precautions to preserve your
vehicle.
General
• Store all vehicles in a dry, ventilatedplace.
• If vehicles are stored outside, they require regular maintenance to protect
against rust and weather damage.
• Make sure all linkages, cables, levers and pins under your vehicle are covered
with grease to prevent rust.
• Move vehicles at least 25 ft (7.5 m) every 15 days to lubricate working parts
and prevent corrosion.
• Fill the fuel tank with high-quality fuel until the first automatic shutoff of the
fuel pump nozzle.
Engine
• Change the engine oil and filter prior tostorage because used engine oil
contains contaminants which may
cause engine damage.
• Start the engine every 15 days for a minimum of 15 minutes. Run at fast
idle with the climate controls set to
defrost until the engine reaches normal
operating temperature.
• With your foot on the brake, shift through all the gears while the engine
is running.
Body
• Wash your vehicle thoroughly toremove dirt, grease, oil, tar or mud from
exterior surfaces, rear-wheel housings
and the underside of front fenders.
• Periodically wash your vehicle if it is stored in exposed locations.
• Touch-up exposed or primed metal to prevent rust.
• Cover chrome and stainless steel parts with a thick coat of auto wax to prevent
discoloration. Re-wax as necessary
when you wash your vehicle.
• Lubricate all hood, door and luggage compartment hinges and latches with
a light grade oil.
• Cover interior trim to prevent fading.
• Keep all rubber parts free from oil and solvents.
Hybrid Battery Systems
We recommend the following actions for
your vehicle:
• When storing your vehicle for greaterthan 30 days the state of charge
should be approximately 50%.
Additionally we recommend
disconnecting the 12V battery which
will reduce system loads on the HV
battery.
12 Volt Battery
• Check and recharge as necessary. Keepconnections clean.
Note: It is necessary to reset memory
features if you disconnect the battery
cables.
Brakes
Make sure the brakes and parking brake
release fully.
355
Storing Your Vehicle
Navigation Map Accuracy and
Updates
HERE is the digital map provider for the
navigation application. If you find map data
errors, you may report them directly to
HERE by going to www.here.com. HERE
evaluates all reported map errors and
responds with the result of their
investigation by e-mail.
The navigation system map data may
contain inaccurate or incomplete
information due to the passage of time,
changing circumstances, sources used and
the nature of collecting comprehensive
geographic data, any of which may lead to
incorrect results. Inaccurate speed limit
information, turn restrictions and other
road attributes may affect the determined
route and associated guidance
Annual navigation map updates are
available for purchase through your
dealership. Depending on your purchase
agreement, you might be eligible for free
Map update. You can choose to download
the Map data update onto a USB, order a
USB, or use Wi-Fi to deliver automatic
updates. To update your Map data over
Wi-Fi, your vehicle must be connected to
a Wi-Fi access point. Map Data files are
large, so it is highly recommended to
perform the update when free Wi-Fi is
available otherwise high data rates may
apply. For USB updates, free map update
eligibility, and other details, contact
dealers at 1-866-462-8837 in the United
States and Canada or 01-800-557-5539
in Mexico or visit our local website for more
information.
ELECTRIC VEHICLE
INFORMATION
(IF EQUIPPED)
Power Flow
E304437
The Power Flow information for
your plug-in hybrid vehicle is
available through the Home
screen or under Apps.
Vehicle Operational States
Power will flow to or from the front and
rear wheels depending on operational
state and drive conditions.
• Idling: The vehicle is running and in Park (P). The engine and, or the high voltage
battery are on.
• Electric Driving: The vehicle is running and in Drive (D) or Neutral (N). The
high voltage battery provides power to
the wheels.
• Hybrid Driving: The vehicle is running and in Drive (D) or Neutral (N). The
engine and the high voltage battery
provide power to the wheels.
• Engine Driving: The vehicle is running and in Drive (D) or Neutral (N). The
engine provides power to the wheels.
• Regenerative Braking: The vehicle is running in Drive gear and is slowing
down. Power captured by the
regenerative braking system is sent
back to the high voltage battery.
• Charging: The vehicle is plugged in and the high voltage battery is being
charged.
Engine On Due To
The following conditions help to explain
why the engine is on, and what you can do
to allow all electric operation.
457
SYNC™ 3 (If Equipped)
• Drive Power: The engine is on due toaccelerator pedal pressure or speed
control activation. Reduce pressure on
the accelerator pedal or switch off the
speed control to return to full electric
mode.
• High Speed: The engine is on because the vehicle speed exceeds the level for
full electric operation. Reduce the
speed to return to electric operation.
• Heater Setting: The engine is on because of the heater setting. Reduce
or turn off the heater setting to return
to electric operation.
• Neutral Gear: The engine is on because the vehicle is in Neutral (N). Shift out
of neutral gear to return to electric
operation.
• Engine Cold: The engine is on because it is cold. The vehicle returns to electric
operation once the engine is sufficiently
warm.
• Battery Charging: The engine is on to charge the high-voltage battery. The
vehicle returns to electric operation
once the battery is charged.
• Low Gear: The engine is on because the vehicle is in low gear. Shift out of
low gear to return to electric operation.
• Normal Operation: The engine is on to optimize vehicle operation. The vehicle
returns to electric operation when
possible.
• Low Use: The engine is on to maintain engine oil quality. The vehicle returns
to electric operation when low engine
use mode is complete. See How Does
Low Engine Use Mode Work (page
182). • Engine Braking Active: The engine is on
to provide increased powertrain
braking. This can occur when you turn
on the grade assist feature, when
speed control is on or when driving with
your foot off the accelerator pedal.
Turning off grade assist or speed
control may allow the vehicle to return
to electric operation.
• Battery Temperature: The engine is on due to high or low high-voltage battery
temperature. This is a normal operating
condition. The vehicle returns to
electric operation when possible.
• Drive Mode: The engine is on due to the drive mode selection. Select an
appropriate drive mode for electric only
operation.
Charge Settings
E304452
The Charge Settings information
for your plug-in hybrid vehicle is
available through the Home
screen or under Vehicle Settings. To
Improve your charging experience, your
vehicle has the following convenience
features.
Charge Times
Once you set up Charge Times for a
specific charging location, your vehicle
prioritizes charging based on your preferred
time settings. You can set two preferred
charging time windows for weekdays and
two for weekends. This feature allows you
to take advantage of electric utility rate
plans that offer lower pricing during certain
times of day. Contact your utility company
to see what plans are available.
Note: You can also set up and use these
features using the FordPass app.
458
SYNC™ 3 (If Equipped)
Departure Times
Setting Departure Times allows you to
control charging schedules and have the
vehicle cabin heated or cooled while
plugged in, so your vehicle is ready to drive
when you are. By setting a departure time
your vehicle can use your charge time
settings to minimize your electricity costs
but still prioritize finishing charging before
your scheduled departure. A calendar viewallows you to program two departure times
per day for each day of the week.
Note:
You can also set up and use these
features using the FordPass app.
Charging Status
Displays the present state of the charging
system. See Vehicle Charging Status
(page 128).
Description and Action
Charging Status
Your vehicle is unplugged and starts char-
ging when plugged in.
Will charge when plugged in.
Your vehicle is unplugged at a saved loca-
tion with Charge Times enabled. Charging
is scheduled to start at the time displayed based on your charge time settings. You
must plug in prior to the start time shown for the vehicle to begin charging at that time.
Will wait for preferred charge time.
Your vehicle is plugged in at a saved loca-
tion with Charge Times enabled. Charging
starts at the time displayed, which is based on your Charge Times settings.
Waiting for preferred charge time.
Your vehicle is plugged in and using powerto charge the high voltage battery or run electrical systems.
Charging.
Your vehicle is finished charging.
Charged.
Your vehicle is plugged in and there is a
fault within the vehicle charging system.
Unplug and plug back in. If the fault is still present, contact your dealer.
Vehicle charge fault.
Your vehicle is plugged in and a fault is
detected with the charge station or char-
ging cord. Check the charging cord and the charge station or electrical supply.
Charge station fault.
459
SYNC™ 3 (If Equipped)