2022 CHRYSLER PACIFICA Vehicle Warranty

First Edition V1 22_C_GW_EN_US
2022 WARRANTY INFORMATION - ALL VEHICLES
©2021 FCA US LLC. All Rights Reserved. Chrysler is a registered trademark of FCA US LLC.

For the most up-to-date warranty information go to Mopar.com
Please note that this new vehicle limited warranty contains a binding arbitration provision that may affect your legal rights, and you agree that, pursuant to the arbitration provision contained in this book, that either you or FCA US LLC may elect to resolve any dispute by neutral, binding arbitration and not by a court action. See the binding arbitration provision contained in “section 1.2” of this new vehicle limited warranty for additional information concerning the agreement to arbitrate. The binding arbitration provision contained in this warranty book does not affect any rights a consumer has to participate in any of FCA’s nonbinding arbitration programs or any voluntary arbitration programs sponsored by any state or government agency.

WARRANTY COVERAGE AT A GLANCE
Basic Limited Warranty Coverage
3 years/36,000 miles
Specified Components 1 year/12,000 miles Federal Emission Warranty
2 years/24,000 miles
Specified Components 8 years/80,000 miles
Anti-Corrosion Perforation Limited Warranty
All Panels 3 years/Unlimited mileage
Outer Panels 5 years/Unlimited mileage Emission Performance Warranty
2 years/24,000 miles
Powertrain Limited Warranty
5 years/60,000 miles
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1. Your Legal Rights Under These Limited Warranties ............................................................................... 4
1.1. INCIDENTAL AND CONSEQUENTIAL DAMAGES
NOT COVERED ............................................................................. 4
1.2. VOLUNTARY BINDING ARBITRATION PROVISION ...................... 5
2. What Is Covered Under FCA US LLC's Warranties ............................................................................... 6
2.1. BASIC LIMITED WARRANTY ........................................................6
A. Who Is Covered ....................................................................... 6
B. What Is Covered...................................................................... 6
C. Items Covered By Other Warranties ...................................... 6
D. Towing Costs Are Covered Under CertainCircumstances ........................................................................ 6
E. When It Begins ........................................................................ 7
F. When It Ends ........................................................................... 7
G. Registration And Operation Requirements........................... 7
2.2. CORROSION WARRANTY ............................................................. 8 A. Who Is Covered ....................................................................... 8
B. What Is Covered...................................................................... 8
C. How Long It Lasts ................................................................... 8
D. What Is Not Covered .............................................................. 8
2.3. RESTRAINT SYSTEM LIMITED WARRANTY, VEHICLES SOLD AND REGISTERED IN THE STATE
OF KANSAS ONLY ........................................................................ 9 2.4. POWERTRAIN LIMITED WARRANTY ............................................9
A. Who Is Covered .......................................................................9
B. What Is Covered......................................................................9
C. How Long It Lasts ...................................................................9
D. Towing Costs Are Covered......................................................9
E. Parts Covered ....................................................................... 10
F. Other Provisions Of This Powertrain Limited Warranty...... 103. What Is Not Covered ......................................................... 11
3.1. MODIFICATIONS NOT COVERED .............................................. 11A. Some Modifications Do Not Void The WarrantiesBut Are Not Covered ............................................................ 11
B. Modifications That WILL Void Your Warranties ................. 11
3.2. ENVIRONMENTAL FACTORS NOT COVERED ........................... 12
3.3. MAINTENANCE COSTS NOT COVERED .................................... 12
3.4. RACING NOT COVERED ............................................................ 13
3.5. CERTAIN KINDS OF CORROSION NOT COVERED ................... 13
3.6. OTHER EXCLUSIONS ................................................................ 13
3.7. TOTAL LOSS, SALVAGE, JUNK, OR SCRAP VEHICLES NOT COVERED .......................................................................... 14
3.8. RESTRICTED WARRANTY ......................................................... 14
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4. Other Terms Of Your Warranties................................. 15
4.1. EXCHANGED PARTS MAY BE USED IN WARRANTY REPAIRS................................................................ 15
4.2. PRE-DELIVERY SERVICE .......................................................... 16
4.3. PRODUCTION CHANGES .......................................................... 16
5. Emission Warranties Required By Law...................... 17
5.1. FEDERAL EMISSION WARRANTY ............................................. 17 A. Parts Covered For Two Years Or 24,000 Miles.................. 17
B. Parts Covered For Eight Years Or 80,000 Miles................ 17
5.2. EMISSION PERFORMANCE WARRANTY .................................. 18
6. How To Get Warranty Service ...................................... 19
6.1. WHERE TO TAKE YOUR VEHICLE ............................................. 19 A. In The United States, We Include US Possessions And Territories As Part Of The United States For Warranty
Purposes .............................................................................. 19
B. In Canada And Mexico......................................................... 19
C. In A Foreign Country Outside Of North America................. 19
D. If You Move .......................................................................... 20
E. Notice ................................................................................... 20
6.2. HOW TO GET ROADSIDE ASSISTANCE SERVICE — US OR CANADA ONLY * ........................................................... 20
A. Who Is Covered .................................................................... 20
B. What To Do........................................................................... 20
C. Covered Services ................................................................. 21
D. If Unable To Contact Roadside Assistance ........................ 21 6.3. EMERGENCY WARRANTY REPAIRS ......................................... 22
6.4. GETTING SERVICE UNDER THE FEDERAL EMISSION PERFORMANCE WARRANTIES................................................. 22
A. What To Do ........................................................................... 22
B. Further Steps You Can Take, And How To Get More Information ........................................................................... 22
7. How To Deal With Warranty Problems .................... 23
7.1. STEPS TO TAKE ........................................................................ 23 A. In General ............................................................................. 23
B. What FCA US LLC Will Do .................................................... 23
C. If Your Problem Still Is Not Resolved For Customers Residing In Arkansas, Idaho, Kentucky, Minnesota
And Montana ONLY.............................................................. 24
D. Notice Under State Lemon Laws ........................................ 25
7.2. HELPFUL ADDRESSES AND TELEPHONE NUMBERS ............. 26
8. Optional Service Contract ............................................. 27
9. Maintenance ........................................................................ 28
9.1. GENERAL INFORMATION ......................................................... 28
9.2. WHERE TO GO FOR MAINTENANCE ........................................ 28
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4YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES
1. YOUR LEGAL RIGHTS UNDER THESE
L
IMITED WARRANTIES

The warranties contained in this booklet are the only express warranties
that FCA US LLC ("FCA US") makes for your vehicle. These warranties give
you specific legal rights. You may also have other rights that vary from
state to state. For example, you may have some implied warranties,
depending on the state where your vehicle was sold or is registered.
These implied warranties are limited, to the extent allowed by law, to the
time periods covered by the express written warranties contained in this
booklet.
If you use your vehicle primarily for business or commercial purposes, then
these implied warranties do not apply and FCA US LLC completely
disclaims them to the extent allowed by law. The implied warranty of
fitness for a particular purpose does not apply if your vehicle is used for
racing, even if the vehicle is equipped for racing.
Some states do not allow limitations on how long an implied warranty
lasts, so the above limitations may not apply to you.

1.1. INCIDENTAL AND CONSEQUENTIAL DAMAGES NOT COVERED

Your warranties do not cover any incidental or consequential damages
connected with your vehicle’s failure, either while under warranty or
afterward.
Examples of such damages include:
• Lost time
• Inconvenience
• The loss of the use of your vehicle
• The cost of rental vehicles, gasoline, telephone, travel, or lodging
• The loss of personal or commercial property
• The loss of revenue
Some states do not allow incidental or consequential damages to be
excluded or limited, so this exclusion may not apply to you.

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YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES5
1.2. VOLUNTARY BINDING ARBITRATION PROVISION

Please carefully read this voluntary binding arbitration provision, which
applies to any dispute between you and FCA US LLC and its affiliates
(together “FCA”, “we” or “us”). If you have a concern or dispute, please
send a written notice describing it and your desired resolution to
FCA US LLC Office of the General Counsel, 1000 Chrysler Drive, CIMS
485-13-62, Auburn Hills, MI 48326-2766. This binding arbitration
provision does not affect any rights a consumer has to participate in any of
FCA US LLC’s nonbinding arbitration programs or any voluntary arbitration
programs sponsored by any state or government agency.
If your concern or dispute is not resolved within 60 days, you agree that
any dispute arising out of or relating to any aspect of the relationship
between you and FCA US LLC will not be decided by a judge or jury but
instead by a single arbitration administered by the American Arbitration
Association (AAA) under its Consumer Arbitration Rules in effect at the
time you signed the Agreement to Arbitrate. This includes claims arising
out of your warranty and claims arising before this agreement, such as
claims related to statements about our products. FCA US LLC will pay all AAA fees and costs for any arbitration, which will be
held in the city or county of your residence. To learn more about the rules
and how to begin an arbitration, you may call any AAA office or go to

www.adr.org

.
The arbitrator may resolve only disputes between you and FCA US LLC
and may not consolidate claims without the consent of all parties. You and
FCA US LLC may bring claims against the other only in your or its individual
capacity and not as a plaintiff or class member in any class or represen -
tative action. The arbitrator cannot hear class or representative claims on
behalf of others purchasing or leasing FCA US LLC vehicles. If a court or
arbitrator decides that any part of this agreement to arbitrate cannot be
enforced as to a particular claim for relief or remedy (such as declaratory
relief), then that claim or remedy (and only that claim or remedy) shall be
severed and must be brought in court and any other claims must be
arbitrated.
If you prefer, you may instead take an individual dispute to small
claims court.
You may opt out of arbitration within 30 days after signing the
agreement by sending a letter to: FCA US LLC Office of the General
Counsel, 1000 Chrysler Drive, CIMS 485-13-62, Auburn Hills, MI
48326-2766, stating your name, Vehicle Identification Number (VIN), and
intent to opt out of the arbitration provision. If you do not opt out, then this
agreement to arbitrate is binding.

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6WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES
2. WHAT IS COVERED UNDER FCA
US LLC'
S WARRANTIES
2.1. BASIC LIMITED WARRANTY
A. WHO IS COVERED

You are covered by the Basic Limited Warranty if you are a purchaser for
use of the vehicle.

B. WHAT IS COVERED

The Basic Limited Warranty covers the cost of all parts and labor needed
to repair any item on your vehicle when it left the manufacturing plant that
is defective in material, workmanship or factory preparation. There is no
list of covered parts since the only exceptions are the parts that are in
“section 2.1 C”. These warranty repairs or adjustments including all parts
and labor connected with them, will be made by an authorized dealer at no
charge, using new or remanufactured parts.

C. ITEMS COVERED BY OTHER WARRANTIES

The following are covered by separate warranties offered by their makers.
They are not covered by the Basic Limited Warranty:
• Tires
• Headphones
• Items added or changed after your vehicle left the manufacturing plant, such as accessories or protection products, or items changed because of
customization or van conversion
Be sure you get a copy of any warranty that applies to these items from the
manufacturer of the product.

D. TOWING COSTS ARE COVERED UNDER CERTAIN
C
IRCUMSTANCES

Roadside Assistance covers the cost of towing your vehicle to the nearest
Chrysler, Dodge, Jeep®, or Ram dealer if your vehicle becomes disabled
as a result of a mechanical breakdown. If you choose to go to another
dealership, you will be responsible for the cost if the extra distance
exceeds 10 miles. See “section 6.2” for information on how to get towing
service in the United States and Canada.

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