2022 CHRYSLER PACIFICA Vehicle Warranty

OTHER TERMS OF YOUR WARRANTIES15
4. OTHER TERMS OF YOUR
W
ARRANTIES
4.1. EXCHANGED PARTS MAY BE USED IN WARRANTY REPAIRS

In the interest of customer satisfaction, FCA US LLC may offer exchange
service on some vehicle parts. This service is intended to reduce the
amount of time your vehicle is not available for your use because of
repairs. Parts used in exchange service may be new, remanufactured,
reconditioned, or repaired, depending on the part involved.
All exchange parts that might be used meet FCA US LLC standards, and
have the same warranties as new parts. Examples of the kinds of parts that might be serviced in this way are:
• Engine Assemblies
• Transmission Assemblies
• Instrument Cluster Assemblies
• Radios, CD and DVD Players
• Speedometers
• Powertrain Control Module (PCM)
To help control suspected ozone-depleting agents, the Environmental
Protection Agency (EPA) requires the capture, purification, and reuse of
automotive air conditioning refrigerant gases. As a result, a repair to the
sealed portion of your air conditioning system may involve the installation
of purified reclaimed refrigerant.

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16OTHER TERMS OF YOUR WARRANTIES
4.2. PRE-DELIVERY SERVICE

A defect in or damage to the mechanical, electrical, sheet metal, paint,
trim, and other components of your vehicle may have occurred at the
factory or while it was being shipped to an authorized dealer.
Such a defect or damage is usually detected and corrected at the factory.
In addition, dealers must inspect each vehicle before delivery. They repair
any defects or damage detected before the vehicle is delivered to you.

4.3. PRODUCTION CHANGES

Changes may be made in vehicles sold by FCA US LLC and their authorized
dealers at any time without incurring any obligation to make the same or
similar changes on vehicles previously built or sold.

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EMISSION WARRANTIES REQUIRED BY LAW17
5. EMISSION WARRANTIES REQUIRED
B
Y LAW
5.1. FEDERAL EMISSION WARRANTY
A. PARTS COVERED FOR TWO YEARS OR 24,000 MILES

Federal law requires FCA US LLC to warrant the following emissions parts
for two years or 24,000 miles, whichever occurs first. FCA US LLC covers
all of these parts under the Basic Limited Warranty for three years or
36,000 miles, whichever occurs first.
These parts are:
• Air System Controls
• Electronic Fuel Injection System (including injectors)
• Evaporative-Emission Canister and Controls
• Exhaust Manifold
• Exhaust Gas Recirculation (EGR) Valve and Control System
• Exhaust Pipes (between exhaust manifold and catalyst) • Fuel Cap and Tank Assembly, Pump, and Fuel Lines
• Ignition System
• Intake Manifold
• On-Board Diagnostic-System Components
• Oxygen Sensors
• Positive Crankcase-Ventilation (PCV) Valve or Orifice
• Secondary Ignition Wires
• Spark Plugs
• Throttle Body
• Vacuum Hoses, Clamps, and Fittings (as well as tubing used for these
components)
• Vacuum, Temperature, Altitude, Speed, and Time-Sensitive Valves, Sensors, and Switches (used in these components and systems)

B. PARTS COVERED FOR EIGHT YEARS OR 80,000 MILES

If your vehicle has one of the following parts, this Federal Emission
Warranty covers that part for a period of eight years or 80,000 miles,
whichever occurs first, calculated from the start of the Basic Limited
Warranty as set forth in “section 2.1 E”.
These parts are:
• Catalytic Converter
• Powertrain Control Module (PCM)
• Transmission Control Module (TCM)

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18EMISSION WARRANTIES REQUIRED BY LAW
5.2. EMISSION PERFORMANCE WARRANTY

The Emission Performance Warranty supplements the federal warranty
under “section 5.1”. It lasts for two years or 24,000 miles on the
odometer, whichever occurs first. If your vehicle has one of the parts listed
in “section 5.1 B”, the Federal Emission Warranty covers that part for a
period of eight years or 80,000 miles, whichever occurs first. These limits
are counted from the time when your Basic Limited Warranty begins under
“section 2.1 E”. The Emission Performance Warranty covers the cost of
repairing or adjusting any components or parts that might be needed for
your vehicle to pass Federal Emission Standards for a federally approved
state or local emissions test, but only if: • Your vehicle has failed a federally approved state or local emissions test.
• Your vehicle has been maintained and operated properly up until it fails
such a test.
• You face a real penalty for example, a fine or the loss of the use of your vehicle, because the vehicle has failed the test.
Refer to “section 6.4” (Getting Service Under The Federal Emission
Performance Warranties), for further information on how to get service
under this warranty.

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HOW TO GET WARRANTY SERVICE19
6. HOW TO GET WARRANTY SERVICE
6.1. WHERE TO TAKE YOUR VEHICLE
A. IN THE UNITED STATES, WE INCLUDE US POSSESSIONS AND
T
ERRITORIES AS PART OF THE UNITED STATES FOR WARRANTY
P
URPOSES

Warranty service must be done by an authorized Chrysler, Dodge, Jeep®
or Ram dealer. We strongly recommend that you take your vehicle to your
selling dealer. They know your vehicle best, and are most concerned that
you get prompt and high quality service. If you move within the United
States, warranty service may be requested from any authorized Chrysler,
Dodge, Jeep® or Ram dealer.

B. IN CANADA AND MEXICO

If you are traveling temporarily in Canada or Mexico, and your vehicle
remains registered in the United States, your FCA US LLC warranty still
applies. Service may be requested at any authorized Chrysler, Dodge,
Jeep® or Ram dealership.

C. IN A FOREIGN COUNTRY OUTSIDE OF NORTH AMERICA

If you are traveling temporarily outside of North America, and your vehicle
remains registered in the United States:
• You should take your vehicle to an authorized Chrysler, Dodge, Jeep® or
Ram dealer. They should give you the same warranty service you receive
in the United States.
• If the authorized dealership charges you for repairs which you feel should be covered under your warranty, please get a detailed receipt for the work
done. Make sure that this receipt lists all warranty repairs and parts that
were involved. This receipt will be similar to the one used by the autho -
rized dealer who normally services your vehicle.
• When your vehicle returns to the United States, contact the FCA US LLC Customer Assistance Center in “section 7.2” for reimbursement consid -
eration. You will normally need to provide a copy of the receipt, your
vehicle registration and any other relevant documents.
• Reimbursement will not be considered if the vehicle does not return to the United States.

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20HOW TO GET WARRANTY SERVICE
D. IF YOU MOVE

If you move to another country, be sure to contact the FCA US LLC
Customer Assistance Center in “section 7.2” and the customs department
of the destination country before you move. Vehicle importation rules vary
considerably from country to country. You may be required to present
documentation of your move to FCA US LLC in order to continue your
warranty coverage. You may also be required to obtain documentation
from FCA US LLC in order to register your vehicle in your new country.

E. NOTICE

If your vehicle is registered outside of the United States, and you have not
followed the procedure set out above, your vehicle will no longer be eligible
for warranty coverage of any kind. Vehicles registered to United States
government officials or military personnel on assignment outside of the US
will continue to be covered.

6.2. HOW TO GET ROADSIDE ASSISTANCE SERVICE — US OR
CANADA ONLY *
A. WHO IS COVERED

You are covered by Roadside Assistance services if you are a purchaser
for use of the vehicle. Roadside Assistance services last for five years or
60,000 miles on the odometer, whichever occurs first, calculated from the
start date of the Basic Limited Warranty, as set forth in “section 2.1 E”.
1

B. WHAT TO DO

If your vehicle requires jump start assistance, out of gas/fuel delivery, tire
service, lockout service or towing as a result of a mechanical breakdown,
call 800-521-2779 for assistance.
Provide your name, Vehicle Identification Number (VIN), license plate
number, and your location, including the telephone number from which
you are calling. Briefly describe the nature of the problem and answer a
few simple questions.
You will be given the name of the service provider and an estimated time
of arrival. If you feel you are in an “unsafe situation”, please let us know.
With your consent, we will contact local police or safety authorities.

1. * Towing services provided through Cross Country Motor Club, Inc., Medford, MA
02155, except in AK, CA, HI, OR, WI, and WY, where services are provided by Cross
Country Motor Club of California, Inc., 275 East Hillcrest Drive, Suite 165 Thousand
Oaks, CA 91360.
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HOW TO GET WARRANTY SERVICE21
C. COVERED SERVICES

Flat Tire Service
If you are inconvenienced by a flat tire, we will dispatch a service provider
to use your vehicle's temporary spare tire (if equipped) as recommended
in your Owner's Manual. This is not a permanent flat tire repair.
Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being nearby, especially
when traveling away from home. We will dispatch a service provider to
deliver a small amount of fuel (maximum two gallons) to get you to a
nearby station.
Battery Jump Assistance
No time is a good time for a depleted battery, but with Roadside Assis -
tance, you do not have to worry about being stranded. We will dispatch a
service provider to provide you with a battery jump any time, day or night.
Lockout Service
Whether the keys are locked in your vehicle or frozen locks are keeping you
from getting on your way, Roadside Assistance can assist you. This service
is limited to providing access to the vehicle's seating area. It does not cover
the cost of replacement keys. Towing Service
Our towing service gives you peace of mind and confidence. If your vehicle
becomes disabled as a result of a mechanical breakdown, Roadside Assis
-
tance will dispatch a towing service provider to transport your vehicle to
the closest authorized Chrysler, Dodge, Jeep® or Ram dealer. If you
choose to go to another dealership, you will be responsible for the cost if
the extra distance exceeds 10 miles.

D. IF UNABLE TO CONTACT ROADSIDE ASSISTANCE

If you are unable to contact Roadside Assistance and you obtain towing
services on your own, you may submit your original receipts from the
licensed towing or service facility, for services rendered within 30 days of
the occurrence. Be sure to include your Vehicle Identification Number
(VIN), odometer mileage at the time of service and current mailing
address. We will process the claim based on vehicle and service eligibility.
If eligible, we will reimburse you for the reasonable amounts you actually
paid, based on the usual and customary charges for that service in the
area where they were provided. FCA US LLC's determination relating to
reimbursement are final. Correspondence should be mailed to:
FCA US LLC Customer Assistance Center
P.O. Box 9145
Medford, MA 02155
Attention: Claims Department

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22HOW TO GET WARRANTY SERVICE
6.3. EMERGENCY WARRANTY REPAIRS

If you have an emergency and have to get a warranty repair made by
someone other than an authorized Chrysler, Dodge, Jeep® or Ram dealer,
follow the reimbursement procedure in “section 6.1 C”.

6.4. GETTING SERVICE UNDER THE FEDERAL EMISSION
PERFORMANCE WARRANTIES
A. WHAT TO DO

If your vehicle has failed an emissions test described in “section 5.2”:
• Take it to an authorized Chrysler, Dodge, Jeep® or Ram dealer as soon
as possible.
• Give the service representative the printout showing that your vehicle failed the test.
• If possible, bring all service receipts, maintenance logs, and records proving that your vehicle has been properly maintained, since you may be
required to show them.

B. FURTHER STEPS YOU CAN TAKE, AND HOW TO GET MORE
I
NFORMATION

If you think an authorized dealer has wrongly denied you emission
warranty coverage, follow the recommended instructions described in
“section 7.1”. FCA US LLC will reply to you in writing within
30 days after receiving your complaint (or within the time limit required by
local or state law). If the owner is not notified within 30 days that an
emission warranty claim is denied, FCA US LLC must repair the vehicle free
of charge.
If you want more information about getting service under the Federal
Emission Warranty or the Emission Performance Warranty, or if you want
to report what you think is a violation of these warranties, you can contact:
Manager, Certification and Compliance
Division Warranty Claims
Environmental Protection Agency
1200 Pennsylvania Avenue, NW
Mail Code 6403J
Washington, D.C. 20460

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