2022 CHRYSLER PACIFICA towing

2
1. Your Legal Rights Under These Limited Warranties ............................................................................... 4
1.1. INCIDENTAL AND CONSEQUENTIAL DAMAGES
NOT COVERED ............................................................................. 4
1.2. VOLUNTARY BINDING ARBITRATION PROVISION ...................... 5
2. What Is Covered Under FCA US LLC's Warranties ............................................................................... 6
2.1. BASIC LIMITED WARRANTY ........................................................6
A. Who Is Covered ....................................................................... 6
B. What Is Covered...................................................................... 6
C. Items Covered By Other Warranties ...................................... 6
D. Towing Costs Are Covered Under CertainCircumstances ........................................................................ 6
E. When It Begins ........................................................................ 7
F. When It Ends ........................................................................... 7
G. Registration And Operation Requirements........................... 7
2.2. CORROSION WARRANTY ............................................................. 8 A. Who Is Covered ....................................................................... 8
B. What Is Covered...................................................................... 8
C. How Long It Lasts ................................................................... 8
D. What Is Not Covered .............................................................. 8
2.3. RESTRAINT SYSTEM LIMITED WARRANTY, VEHICLES SOLD AND REGISTERED IN THE STATE
OF KANSAS ONLY ........................................................................ 9 2.4. POWERTRAIN LIMITED WARRANTY ............................................9
A. Who Is Covered .......................................................................9
B. What Is Covered......................................................................9
C. How Long It Lasts ...................................................................9
D. Towing Costs Are Covered......................................................9
E. Parts Covered ....................................................................... 10
F. Other Provisions Of This Powertrain Limited Warranty...... 103. What Is Not Covered ......................................................... 11
3.1. MODIFICATIONS NOT COVERED .............................................. 11A. Some Modifications Do Not Void The WarrantiesBut Are Not Covered ............................................................ 11
B. Modifications That WILL Void Your Warranties ................. 11
3.2. ENVIRONMENTAL FACTORS NOT COVERED ........................... 12
3.3. MAINTENANCE COSTS NOT COVERED .................................... 12
3.4. RACING NOT COVERED ............................................................ 13
3.5. CERTAIN KINDS OF CORROSION NOT COVERED ................... 13
3.6. OTHER EXCLUSIONS ................................................................ 13
3.7. TOTAL LOSS, SALVAGE, JUNK, OR SCRAP VEHICLES NOT COVERED .......................................................................... 14
3.8. RESTRICTED WARRANTY ......................................................... 14
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6WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES
2. WHAT IS COVERED UNDER FCA
US LLC'
S WARRANTIES
2.1. BASIC LIMITED WARRANTY
A. WHO IS COVERED

You are covered by the Basic Limited Warranty if you are a purchaser for
use of the vehicle.

B. WHAT IS COVERED

The Basic Limited Warranty covers the cost of all parts and labor needed
to repair any item on your vehicle when it left the manufacturing plant that
is defective in material, workmanship or factory preparation. There is no
list of covered parts since the only exceptions are the parts that are in
“section 2.1 C”. These warranty repairs or adjustments including all parts
and labor connected with them, will be made by an authorized dealer at no
charge, using new or remanufactured parts.

C. ITEMS COVERED BY OTHER WARRANTIES

The following are covered by separate warranties offered by their makers.
They are not covered by the Basic Limited Warranty:
• Tires
• Headphones
• Items added or changed after your vehicle left the manufacturing plant, such as accessories or protection products, or items changed because of
customization or van conversion
Be sure you get a copy of any warranty that applies to these items from the
manufacturer of the product.

D. TOWING COSTS ARE COVERED UNDER CERTAIN
C
IRCUMSTANCES

Roadside Assistance covers the cost of towing your vehicle to the nearest
Chrysler, Dodge, Jeep®, or Ram dealer if your vehicle becomes disabled
as a result of a mechanical breakdown. If you choose to go to another
dealership, you will be responsible for the cost if the extra distance
exceeds 10 miles. See “section 6.2” for information on how to get towing
service in the United States and Canada.

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WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES9
2.3. RESTRAINT SYSTEM LIMITED WARRANTY, VEHICLES SOLD
AND REGISTERED IN THE STATE OF KANSAS ONLY

For vehicles sold and registered in the State of Kansas, seat belts and
related seat belt components are warranted against defects in
workmanship and materials for 10 years, regardless of mileage.
This warranty does not cover replacement of seat belts and related
components required as the result of collision.

2.4. POWERTRAIN LIMITED WARRANTY
A. WHO IS COVERED

You are covered by the Powertrain Limited Warranty if you are a purchaser
for use of the vehicle.

B. WHAT IS COVERED

The Powertrain Limited Warranty covers the cost of all parts and labor
needed to repair a powertrain component listed in “section 2.4 E” below
that is defective in workmanship and materials.

C. HOW LONG IT LASTS

The Powertrain Limited Warranty lasts for up to five years or 60,000 miles
on the odometer, whichever occurs first, calculated from the start date of
the Basic Limited Warranty, as set forth in “section 2.1 E”.

D. TOWING COSTS ARE COVERED

Roadside Assistance covers the cost of towing your vehicle to the nearest
authorized Chrysler, Dodge, Jeep® or Ram dealer if your vehicle cannot be
driven because a covered part has failed.
If you choose to go to another dealership, you will be responsible for
the cost if the extra distance exceeds 10 miles. Refer to “section 6.2” for
information on how to get towing service in the United States and Canada.

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20HOW TO GET WARRANTY SERVICE
D. IF YOU MOVE

If you move to another country, be sure to contact the FCA US LLC
Customer Assistance Center in “section 7.2” and the customs department
of the destination country before you move. Vehicle importation rules vary
considerably from country to country. You may be required to present
documentation of your move to FCA US LLC in order to continue your
warranty coverage. You may also be required to obtain documentation
from FCA US LLC in order to register your vehicle in your new country.

E. NOTICE

If your vehicle is registered outside of the United States, and you have not
followed the procedure set out above, your vehicle will no longer be eligible
for warranty coverage of any kind. Vehicles registered to United States
government officials or military personnel on assignment outside of the US
will continue to be covered.

6.2. HOW TO GET ROADSIDE ASSISTANCE SERVICE — US OR
CANADA ONLY *
A. WHO IS COVERED

You are covered by Roadside Assistance services if you are a purchaser
for use of the vehicle. Roadside Assistance services last for five years or
60,000 miles on the odometer, whichever occurs first, calculated from the
start date of the Basic Limited Warranty, as set forth in “section 2.1 E”.
1

B. WHAT TO DO

If your vehicle requires jump start assistance, out of gas/fuel delivery, tire
service, lockout service or towing as a result of a mechanical breakdown,
call 800-521-2779 for assistance.
Provide your name, Vehicle Identification Number (VIN), license plate
number, and your location, including the telephone number from which
you are calling. Briefly describe the nature of the problem and answer a
few simple questions.
You will be given the name of the service provider and an estimated time
of arrival. If you feel you are in an “unsafe situation”, please let us know.
With your consent, we will contact local police or safety authorities.

1. * Towing services provided through Cross Country Motor Club, Inc., Medford, MA
02155, except in AK, CA, HI, OR, WI, and WY, where services are provided by Cross
Country Motor Club of California, Inc., 275 East Hillcrest Drive, Suite 165 Thousand
Oaks, CA 91360.
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HOW TO GET WARRANTY SERVICE21
C. COVERED SERVICES

Flat Tire Service
If you are inconvenienced by a flat tire, we will dispatch a service provider
to use your vehicle's temporary spare tire (if equipped) as recommended
in your Owner's Manual. This is not a permanent flat tire repair.
Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being nearby, especially
when traveling away from home. We will dispatch a service provider to
deliver a small amount of fuel (maximum two gallons) to get you to a
nearby station.
Battery Jump Assistance
No time is a good time for a depleted battery, but with Roadside Assis -
tance, you do not have to worry about being stranded. We will dispatch a
service provider to provide you with a battery jump any time, day or night.
Lockout Service
Whether the keys are locked in your vehicle or frozen locks are keeping you
from getting on your way, Roadside Assistance can assist you. This service
is limited to providing access to the vehicle's seating area. It does not cover
the cost of replacement keys. Towing Service
Our towing service gives you peace of mind and confidence. If your vehicle
becomes disabled as a result of a mechanical breakdown, Roadside Assis
-
tance will dispatch a towing service provider to transport your vehicle to
the closest authorized Chrysler, Dodge, Jeep® or Ram dealer. If you
choose to go to another dealership, you will be responsible for the cost if
the extra distance exceeds 10 miles.

D. IF UNABLE TO CONTACT ROADSIDE ASSISTANCE

If you are unable to contact Roadside Assistance and you obtain towing
services on your own, you may submit your original receipts from the
licensed towing or service facility, for services rendered within 30 days of
the occurrence. Be sure to include your Vehicle Identification Number
(VIN), odometer mileage at the time of service and current mailing
address. We will process the claim based on vehicle and service eligibility.
If eligible, we will reimburse you for the reasonable amounts you actually
paid, based on the usual and customary charges for that service in the
area where they were provided. FCA US LLC's determination relating to
reimbursement are final. Correspondence should be mailed to:
FCA US LLC Customer Assistance Center
P.O. Box 9145
Medford, MA 02155
Attention: Claims Department

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