2021 VOLKSWAGEN UP! window

Cleaning windows and exterior mirrors
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Cleaning windows and exterior mirrors
Moisten the windows and exterior mirrors with commercially available, alcohol-based glass cleaner.
Dry the glass surfaces with a clean chamois leather or a lint-free cloth. Chamois leathers that have
been used on painted surfaces are not suitable for use on glass surfaces. They will be soiled with
wax deposits which could smear the surfaces.
Use window cleaner or a silicone remover to clean off rubber, oil, grease and silicone deposits ⇒
.
Removing wax
Car washes and care products could leave wax deposits on the glass surfaces. Wax residue can
only be removed using a special cleaning product or cleaning cloths. Wax deposits on the
windscreen can cause the wiper blades to rub. Volkswagen recommends using a glass cleaning
cloth - G 052 522 A1 - to remove wax deposits from the windows and exterior mirrors each time the
vehicle is washed.
A window cleaner specifically for removing wax will stop the blades rubbing if added to the
windscreen wash water. Dilute the cleaner as instructed. Grease removing cleaners will not remove
wax deposits ⇒.
Special cleaners, glass cleaners and glass cleaning cloths are available from Volkswagen
dealerships.
Removing snow
Use a small brush to remove snow from the windows and exterior mirrors.
Removing ice
The best method for removing ice is to use a de-icer spray. If you use an ice scraper, do not move
it to and fro, but push it in one direction only. Moving the ice scraper backwards can cause dirt to
scratch the window.
The incorrect use of a high-pressure cleaner can cause visible and invisible long-term
damage to tyres and other materials. This can cause accidents and serious injuries.
•Maintain sufficient distance between the washer jet and the tyres.
•Never clean the tyres with concentrated jet nozzles (dirt blasters). The tyres may incur
visible and invisible damage even if cleaned briefly with the spray at a distance.
WARNING
After the car has been washed, the braking effect could set in later than normal and extend
the braking distance as the brake discs and brake pads will be wet, or iced up in winter.
•You can dry and de-ice the brakes by performing careful braking manoeuvres. Ensure that
you do not endanger any other road users or violate any legal regulations when doing so.
WARNING
•The water may be no warmer than +60°C (+140°F).
•Do not wash the vehicle in direct sunlight in order to avoid damage to the vehicle
paintwork.
•The ParkPilot sensors in the bumpers must be kept clean and free of ice to guarantee
correct function. When cleaning with pressure hoses or steam cleaners, the sensors
should only be sprayed briefly and the steam/hose nozzle must be kept more than 10 cm
away.
•Do not clean windows that are iced over or covered in snow with a high-pressure cleaner.
•Washing the vehicle in cold weather: if the vehicle is rinsed with a hose, do not direct the
water into the lock cylinders or the gaps round the doors, boot, or bonnet. The locks and
seals could freeze.
NOTICE

Cleaning and changing windscreen wiper blades
Fig. 126 Changing the windscreen wiper blades
Fig. 127 Changing the rear window wiper blade
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The factory-fitted windscreen wiper blades are coated with graphite. The graphite coating ensures
that the windscreen wiper blade moves quietly over the windscreen. If the graphite coating is
damaged, the windscreen wiper will become louder.
Check the condition of the wiper blades on a regular basis. Rubbing wiper blades should be
changed if damaged or cleaned if dirty ⇒.
Damaged wiper blades should be replaced immediately. Windscreen wiper blades can be bought
from a qualified workshop.
Cleaning windscreen wiper blades
Note for the front windscreen wiper: move the wiper arms to the service position before lifting
them ⇒ Windscreen wiper and washer.
•When lifting a wiper arm hold it only by the wiper blade mounting.
•Clean the windscreen wiper blade carefully using a damp cloth ⇒.
•Place the windscreen wiper arm back onto the windscreen.
Changing the windscreen wiper blades
•Move the wiper arms to the service position before lifting ⇒ Windscreen wiper and washer.
•When lifting a wiper arm hold it only by the wiper blade mounting.
•Press and hold the release button ⇒ Fig. 126① and simultaneously pull off the wiper blade in
the direction of the arrow.
•Insert a new wiper blade with the same length and design onto the wiper arm. Push it on until it
engages.
Dirty or misted windows reduce visibility and increase the risk of accidents and severe
injuries.
•Only drive when you have a clear view through all windows.
•Ice, snow and mist must be removed from the inside and outside of all windows.
WARNING
•Never combine the recommended cleaning agents with other cleaning agents for use in the
windscreen washer fluid. This can cause the ingredients to separate and block the washer
jets.
•Never use warm or hot water to remove snow and ice from windows and mirrors. This can
cause the glass to crack.
•The heating elements for the rear window heater are located on the inside of the rear
window. Never apply stickers over the heating elements and never clean the inside of the
rear window with corrosive or acidic detergents or any other chemicals.
NOTICE

•Place the windscreen wiper arm back onto the windscreen.
Changing the wiper blade for the rear window
•When lifting a wiper arm hold it only by the wiper blade mounting.
•Lift the wiper blade arm and fold away at an angle of 60°.
•Press and hold the release button ①.
•Tilt the wiper blade in the direction of the wiper arm ⇒ Fig. 127 (arrow Ⓐ) and pull it off in the
direction of the arrow Ⓑ at the same time. You may need to use some force to do this.
•Insert a new wiper blade with the same length and design onto the wiper arm against the
direction of the arrow. Push it on until it engages ⇒ Fig. 127Ⓑ. The wiper blade must be in the
tilted position (arrow Ⓐ).
•Place the wiper arm back onto the rear window.
Wax deposits on the windscreen and rear window could cause the wiper blades to rub.
Remove wax residue using a special cleaning product or cleaning cloths.
Waxing and polishing the vehicle
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Waxing
Waxing protects the paintwork. You will need to re-wax the vehicle with a good hard wax if water
no longer clearly forms small drops and runs off the paintwork when it is clean.
Even if a wax solution is used regularly in the car wash, Volkswagen recommends protecting the
paint with a coat of hard wax at least twice a year.
Polishing
Polishing is only necessary if the paint has lost its shine, and the gloss cannot be brought back by
applying wax.
The car must be waxed after polishing if the polish used does not contain wax compounds to seal
the paint.
Cleaning and caring for chrome and aluminium trim parts
First read and observe the introductoryinformation and safety warnings⇒
Introduction
•Use a damp, clean, lint-free and soft cloth to clean the surfaces.
•For heavy soiling use a special solvent-free cleaning product.
•Polish the chrome and aluminium trim parts using a soft, dry cloth.
Worn or dirty windscreen wiper blades reduce visibility and increase the risk of accidents and
severe injuries.
•Therefore, always change windscreen wiper blades if they are damaged or worn and no
longer clean the windscreen properly.
WARNING
•Damaged or dirty windscreen wipers can scratch the windscreen.
•Detergents containing solvents, hard sponges and other sharp objects can damage the
graphite coating.
•Do not use fuel, nail varnish remover, paint thinner or similar products to clean the
windows.
NOTICE
•In order to avoid damage, painted parts with a matt finish, plastic parts, headlight lenses
and the tail lights should not be treated with polish or hard wax.
•Do not polish the paint if the vehicle is in a sandy or dusty environment or if it is dirty.
NOTICE

Cleaning wheels
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Cleaning steel wheels
An industrial cleaner is needed to remove accumulated brake dust. Steel wheels should therefore
be cleaned regularly with a separate sponge.
Any damage to the paint on steel wheels should be touched up before the metal starts to rust.
Caring for and cleaning alloy wheels
Wash grit and brake dust from alloy wheels approximately every 2 weeks. Then use an acid-free
detergent to clean the wheels. Volkswagen recommends applying a hard wax compound to the
wheels approximately every 3 months.
It is important to remove road salt and brake dust by washing the wheels at regular intervals,
otherwise the finish will be impaired.
Always use an acid-free detergent for alloy wheels. Car polish or other abrasive agents should not
be used on the wheels.
If the protective coating is damaged, e.g. by stone impact, the damaged area should be repaired
immediately.
Care of rubber seals
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The rubber seals on the doors, windows etc. will seal better, remain flexible and last longer if they
are treated at regular intervals with a suitable care product.
Use a soft cloth to remove dust and dirt from the rubber seals.
De-icing the door lock cylinders
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Volkswagen recommends the use of genuine Volkswagen spray with lubricating and anti-corrosive
properties to de-ice the lock cylinders.
Underseal
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The underside of the vehicle is coated to protect it from corrosion and damage. The protective
coating on the underside of the vehicle could be damaged when driving. Volkswagen therefore
To ensure that the chrome and aluminium parts are not damaged:
•Do not clean or polish in direct sunlight.
•Do not clean or polish in sandy or dusty environments.
•Do not use any abrasive care products (e.g. cream cleaners).
•Never clean with insect sponges, rough kitchen sponges or similar products.
•Do not polish any dirty surfaces.
•Do not use solvent-based cleaning products.
•Do not use hard wax.
NOTICE
Chrome rims or wheel covers may also have an additional varnish finish and should not be
treated using chrome or aluminium cleaning agents or chrome or aluminium polish. A normal
commercially available paint cleaning product should be used instead.
NOTICE
Do not use lock de-icers containing substances that dissolve grease, as this can cause the
door lock cylinder to rust.
NOTICE

•Vehicle key set ⇒ Vehicle key set
•Central locking system ⇒ Central locking system
•Doors ⇒ Doors
•Tailgate ⇒ Tailgate
•In an emergency ⇒ In an emergency
Locking or unlocking the driver door and front passenger door
manually
Fig. 142 Door handle on driver door with lock cylinder
First read and observe the introductoryinformation and safety warnings⇒
Introduction
If locked manually, all doors are locked. If unlocked manually, only the driver door or the passenger
door is unlocked.
•Fold the key bit out of the vehicle key if necessary ⇒ Vehicle key set.
•Insert the key bit into the lock cylinder and lock or unlock the vehicle ⇒ Fig. 142.
Locking the front passenger door and rear doors manually
Fig. 143 In end face of the front passenger door: manual lock covered by a rubber seal
Careless manual opening and closing can cause serious injury.
•When the car has been locked from the outside, the doors and electric windows cannot be
opened from the inside.
•Never leave children or people requiring assistance alone in the vehicle. They could
become trapped in the vehicle in an emergency and may not be able to get themselves to
safety.
•Temperatures inside a locked vehicle may reach extremes of heat or cold, according to
season. This can cause serious injuries and illness or fatalities, especially for small
children.
WARNING
The opening/closing paths of the doors and tailgate are potential danger areas where injury
can occur.
•Doors and tailgate should therefore only be opened or closed when you are sure that
nobody is in their path.
WARNING
When carrying out manual opening or closing remove and install parts carefully in order to
avoid damage to the vehicle.
NOTICE

Changing bulbs in the side turn signals
Fig. 169 Removing the side turn signal bulb
Fig. 170 Side turn signal: changing the bulb
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The actions should only be carried out in the specified order:
1.Observe and follow the instructions on the checklist ⇒ Information on changing bulbs.
2.With one hand, push the side turn signal to the front ⇒ Fig. 169①.
3.Manually lever the side turn signal out of the vehicle body ②.
4.Pull the bulb and bulb holder out in the direction of the arrow ⇒ Fig. 170①.
5.Pull the bulb straight out of the bulb holder.
6.Replace the defective bulb with a new bulb of the same type.
7.Replace the bulb holder.
8.Insert the side turn signal into the body, with the side facing the rear of the vehicle first.
Push it in until the spring on the other side of the side turn signal engages.
Starting the engine with jump leads
 Introduction
This chapter contains information on the followingsubjects:
⇒ How to start the engine using jump leads
If the engine fails to start because the vehicle battery is flat, the flat battery can be connected to the
battery of another vehicle to start the engine. Before using jump leads, check the window on the
vehicle battery ⇒ Vehicle battery.
Jump leads must comply with DIN 72553 (see manufacturer's documentation). On petrol engine
vehicles, the conductor must have a cross-section of at least 25 mm.
Additional information and warnings:
•Pull-away assist systems ⇒ Pull-away assist systems
•Preparation for working in the engine compartment ⇒ Preparation for working in the engine
compartment
•Battery ⇒ Vehicle battery
Before inserting the screwdriver, slide a piece of paper (or similar) in between the screwdriver
and the bumper in order to prevent any damage to the paintwork on the bumper.
NOTICE
2

The discharged vehicle battery must be properly connected to the vehicle's electrical system.
The vehicles must not touch. Otherwise electricity could flow as soon as the positive terminals are
connected.
Ensure that the battery clamps have good metal-to-metal contact with the battery terminals.
If the engine does not start immediately, switch off the starter after about 10 seconds and try again
after about half a minute.
The steps should only be carried out in the specified order.
Attaching the jump leads
•Switch off the ignition in both vehicles ⇒ Starting and stopping the engine.
•If necessary, open the battery cover in the engine compartment ⇒ Vehicle battery.
•Connect one end of the red jump lead to the positive terminal ⇒ Fig. 171⊕ or ⇒ Fig. 172⊕ in
the vehicle with the discharged battery Ⓐ ⇒.
•Connect the other end of the red jump lead to the positive terminal ⊕ in the vehicle providing
assistance Ⓑ.
•In vehicles without start/stop system: connect one end of the black jump lead to the negative
terminal ㊀ in the vehicle providing assistance Ⓑ ⇒ Fig. 171.
•In vehicles with start/stop system: connect one end of the black jump lead Ⓧ to a suitable
earth connection, to a solid metal part that is securely bolted onto the cylinder or to the cylinder
block itself ⇒ Fig. 172.
•Connect the other end of the black jump lead Ⓧ to a solid metal component bolted on to the
engine block, or onto the engine block in the vehicle with the discharged battery. Do not
connect it to a point near the battery Ⓐ ⇒.
•Position the leads in such a way that they cannot come into contact with any moving parts in the
engine compartment.
Starting the engine
•Start the engine of the vehicle providing assistance and let it run at idle.
•Start the engine of the car with the discharged vehicle battery and wait two or three minutes
until the engine is running smoothly.
Removing the jump leads
•Before disconnecting the jump leads, switch off the dipped beam headlights if they are switched
on.
•Turn on the heater blower and rear window heater in the vehicle battery with the discharged
battery. This helps minimise the voltage peaks generated when the leads are disconnected.
•With the engines running, disconnect the jump leads in the exact reverse order to the
instructions given above.
•Close the battery cover.
Tow-starting and towing
 Introduction
This chapter contains information on the followingsubjects:
⇒  Notes on tow-starting
⇒ Notes on towing
Jump starting the vehicle incorrectly can cause the battery to explode, which can lead to
serious injuries. Please note the following in order to reduce the risk of the battery exploding:
•All work on the vehicle battery and the electrical system can cause serious chemical
burns, fire and electric shocks. Always read the warnings and safety information before
carrying out any kind of work on the vehicle battery ⇒ Vehicle battery.
•Always wear suitable eye protection and never lean over the vehicle battery.
•Attach the connector cables in the correct order – the positive cable first, followed by the
negative.
•Never connect the negative cable to parts of the fuel system or to the brake lines.
•The non-insulated parts of the battery clamps must not be allowed to touch. The jump lead
attached to the positive vehicle battery terminal must not touch metal parts of the vehicle.
•Check the window on the vehicle battery using a torch if necessary. If the display is light
yellow or colourless, do not jump start the vehicle. Seek expert assistance.
•Avoid electrostatic discharge in the vicinity of the vehicle battery. The gas emitted from the
vehicle battery could be ignited by sparks.
•Do not use jump leads to start the engine if the vehicle battery is damaged or if it is or has
ever been frozen.
WARNING