We hope you enjoy driving your new vehicle. Happy motoring.
Volkswagen AG
•This owner's manual is valid for all models and versions of the up!.
•An alphabetical index is included at the end of this manual.
•A list of abbreviations at the end of the manual explains the abbreviations used.
•Directions and positions such as left, right, front and rear are normally relative to the vehicle's
direction of travel, unless otherwise indicated.
•Illustrations help with orientation and should be regarded as a general guide.
•This owner's manual was written for left-hand drive vehicles. In right-hand drive vehicles the
controls may sometimes be different to those displayed in illustrations or described in the text
⇒ Overview of the driver side.
•Any technical changes made to the vehicle after publication of this booklet are contained in a
supplement that is included with the vehicle wallet.
All equipment and models are described without indicating whether the equipment is optional or
specific to the model type. This means that your vehicle may not have some of the equipment
described, or it may only be available in certain markets. The scope of equipment fitted in your
vehicle can be found in the sales documentation and you can contact your Volkswagen dealership
for further information.
All data in this owner's manual correspond to the information available at the time of going to print.
Because the vehicle is constantly being developed and further improved, there may be differences
between your vehicle and the data in this owner's manual. No discrepancy in data, illustrations or
descriptions shall form the basis for any legal claim.
Please ensure that the complete vehicle wallet is always in the vehicle if you lend or sell the vehicle
to someone else.
Standard booklets in the vehicle wallet:
•Service schedule
•Owner's manual
Additional booklets in the vehicle wallet (optional):
•Supplements
•Radio
•Other supplements
Exterior views
Side view
Fig. 1 Overview of the driver side
Key for ⇒ Fig. 1:
Roof aerial ⇒ Consumer information
Tank flap ⇒ Filling the tank
About this owner's manual
Overview of the vehicle
Are any technical modifications required for driving the vehicle abroad, e.g. masking the
headlights?
Are the necessary tools, diagnostic equipment and spare parts available for service and
repair work?
Are there any Volkswagen dealerships in the destination country?
For petrol engines: is unleaded petrol with the correct octane number available?
And for gas engines: is compressed natural gas (CNG) available Fuel?
Are the correct engine oil (Engine oil) and other service fluids that comply with Volkswagen
specifications available in the destination country?
Will the portable navigation unit Accessories, modifications, repairs and renewal of parts
work with the navigation data available in the destination country?
Are special tyres necessary for travelling in the destination country?
Checklist
In some countries, special safety standards and emissions-related legislation apply that may
differ from the construction of the vehicle. Volkswagen recommends that you visit your
Volkswagen dealership before travelling abroad to find out about any legal requirements and
the following issues at your destination:
Driving through water on roads
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Please follow these rules to help prevent damage to your vehicle when driving through water, for
example if the road is flooded:
•Check the depth of the water before driving through it. The water level must be no higher than
the lower edge of the vehicle body ⇒.
•Do not drive faster than walking speed.
•Never stop the vehicle, reverse or switch off the engine while in water.
•Oncoming vehicles create waves that could increase the water level for your vehicle to such an
extent that it is not safe to drive through the water.
•When driving through water, always switch off the start/stop system ⇒ Pull-away assist
systems.
Technical data
Introduction
This chapter contains information on the followingsubjects:
⇒ Vehicle identification data
⇒ Engine data
⇒ Dimensions
⇒ Performance figures
The vehicle data sticker in the service schedule or the vehicle registration documents show which
engine is installed in your vehicle.
All data in the official vehicle documents take precedence over these data. All data in this manual
apply to the basic model. The figures may be different if additional equipment is fitted, for different
models, for special vehicles and for other countries.
Volkswagen is not responsible for any vehicle damage caused by low-quality fuel, inadequate
servicing work or lack of Genuine Parts.
NOTICE
After driving through water, mud, slush etc., the brakes may react slowly and the braking
distance will be increased as the brake discs and pads will be wet, or possibly iced up in
winter.
•You can dry and de-ice the brakes by performing careful braking manoeuvres. Ensure that
you do not endanger any other road users or violate any legal regulations when doing so.
•Avoid abrupt and sudden braking manoeuvres directly after driving through water.
WARNING
•If you drive through water, parts of the vehicle, such as the engine, drive train, running
gear and vehicle electrics, could sustain severe damage.
•Never drive through salt water as salt can cause corrosion. Rinse all components that have
been exposed to salt water immediately with fresh water.
NOTICE
You will need an external aerial to use a two-way radio in the vehicle.
Any retrofit installation of electrical or electronic equipment in the vehicle will affect its vehicle type
approval. Under certain circumstances, this can negate the type approval for the vehicle.
Volkswagen has approved the vehicle for use with two-way radios subject to the following
conditions:
•Correct installation of external aerial.
•A maximum transmitting power of 10 watts.
An external aerial is needed to give the equipment its optimal range.
Check first with a qualified workshop if you wish to use a two-way radio with a transmitting power of
over 10 watts. A qualified workshop is familiar with the technical options for retrofitting. Volkswagen
recommends using a Volkswagen dealership for this purpose.
Please observe legislation and the instructions and information given in the operating manuals for
radio equipment.
Information stored in the control units
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Your vehicle is factory fitted with electronic control units which are responsible for engine and
gearbox management. The control units also monitor the function of the exhaust system and the
airbags.
These electronic control units continuously evaluate data relevant to the vehicle while the vehicle is
being driven. Only these data will be stored if there are any faults recorded or any deviations from
the specified values. This is generally displayed by the indicator lamps on the instrument cluster.
Special units are required to read and evaluate data stored in the control units.
These data are stored so that specialist workshops can diagnose and solve problems. The
following data may have been stored:
•Engine and gearbox-relevant data.
•Speed.
•Direction of travel.
•Braking power.
•Seat belt monitor.
The control units never record conversations that take place in the vehicle. It is neither possible nor
permitted to use the stored data to create movement profiles.
When the vehicle is being used, situations may arise in which the stored data (alone or in
conjunction with other information such as accident reports, vehicle damage, witness statements
etc.) can become assignable to a particular person, in which case it may be necessary to consult an
expert and use the expert's information.
In vehicles with an emergency call function via a mobile telephone or other units, the current
location can be transmitted. In the event of an accident in which the control units register that an
airbag has been triggered, the system can automatically send out a signal. This depends on your
service provider. Transmission is possible only in areas with a sufficiently strong mobile telephone
signal.
Additional functions that are contractually agreed with the customer, e.g. vehicle positioning in an
emergency, allow certain vehicle data to be transmitted from the vehicle.
If radio equipment is not secured or not properly secured in the vehicle, it could be flung
though the interior during a sudden driving or braking manoeuvre, or in the event of an
accident. This can cause injuries.
•While the vehicle is in motion, always secure two-way radios properly outside the airbag
deployment zones or stow them away safely.
WARNING
If two-way radios that are not connected to an external aerial are used, electromagnetic
radiation in the vehicle could exceed limit values and thus be a health hazard for drivers and
other vehicle occupants. This also applies to external aerials that have not been correctly
installed.
•Two-way radios should only be used in the vehicle if an external aerial is properly
connected.
CAUTION
•You will need to depress the brake pedal more vigorously than normal as the brake servo is not
working. Do not drive too close to the towing vehicle.
•Read and comply with the information and notes in the owner's manual of the towing vehicle.
Notes for the driver of the towing vehicle
•Accelerate carefully and gently. Avoid any sudden driving manoeuvres.
•Brake earlier than normal by pressing lightly on the brake pedal.
•Read and comply with any information and notes in the owner's manual of the towed vehicle.
AbbreviationDefinition
rpmRevolutions per minute – engine speed.
ABSAnti-lock brake system.
AG55-speed automated manual gearbox.
TCSTraction control system.
BASBrake Assist system.
ccmCubic centimetres. Unit of displacement.
CNGCompressed Natural Gas.
COCarbon dioxide.
DINGerman Standards Authority (Deutsches Institut für Normung).
DRLDaytime running lights.
EBDElectronic brake pressure distribution system.
EDLElectronic differential lock.
EUEuropean Union.
ENEuropean standard.
EPCEngine management system (electronic power control).
ESCElectronic stabilisation programme.
EECEuropean Economic Community.
VINVehicle identification number
g/kmCarbon dioxide emissions in grams per kilometre.
CCSCruise control system.
kNKilonewton, pulling power.
kpKilopond, pulling power.
kPaKilopascal, value for tyre inflation pressure.
kWKilowatt, engine power.
LEDLight-emitting diode.
MFDMultifunction display.
ECEngine code.
NmNewton metres, unit of engine torque.
RONResearch octane number, indication of the knock resistance of petrol.
MG55-speed manual gearbox.
TCTraction control.
TINT Tyre identification number (TIN).
tripTrip recorder.
TWITread wear indicator.
Volkswagen AG works continuously to develop and improve its vehicles. Please understand that we
must therefore reserve the right to alter any part of the vehicle and its equipment or technical
specifications at any time. The data provided concerning scope of delivery, appearance,
performance, dimensions, weights, fuel consumption, standards and vehicle functions are all
correct at the time of going to print. Some of the equipment described might not yet be available in
a particular vehicle (information can be provided by your local Volkswagen dealership), and some
equipment may not be available in certain countries. No legal commitment may be inferred from the
information, illustrations or descriptions in this manual.
No part of this manual may be reprinted, reproduced or translated without the written permission of
Volkswagen AG.
All rights under the laws of copyright are expressly reserved by Volkswagen AG. Subject to
alteration and amendment.
Printed in Germany.
© Volkswagen AG 2012
This paper was bleached without the use of chlorine.
Abbreviations
2