2021 VOLKSWAGEN UP! service

Windscreen wiper lever
Fig. 65 Operating the front windscreen wiper
Fig. 66 Operating the rear window wiper
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Move the lever into the required position ⇒:
⓪Switches off the windscreen wiper.
①Interval wipe for the windscreen.
②Slow wipe.
③Fast wipe.
④Flick wipe – wipes briefly.
⑤Pulling the lever activates the wash and wipe system for cleaning the windscreen.
⑥Interval wipe for the rear window. The windscreen wiper will wipe the window
approximately every 6 seconds.
⑦Pushing the lever activates the wash and wipe system for cleaning the rear window.
Without adequate frost protection, the washer fluid can freeze on the windscreen and obscure
your view of the road.
•In winter temperatures, the windscreen washer system should only be used when
adequate frost protection has been added.
•Never use the windscreen washer system at winter temperatures before the windscreen
has been heated by the ventilation system. The anti-freeze mixture may otherwise freeze
on the windscreen and restrict vision.
WARNING
Worn or dirty windscreen wiper blades reduce visibility and increase the risk of accidents and
severe injuries.
•Windscreen wiper blades should therefore always be changed if they are damaged or
worn and no longer clean the windscreen properly.
WARNING
In icy conditions, always check that the wiper blades are not frozen to the glass before using
the wipers. When parking the vehicle in cold weather, it may be helpful to leave the front
windscreen wipers in the service position ⇒ Service position for the front windscreen wipers.
NOTICE

The windscreen wipers will only function when the ignition is switched on.
The interval wipe for the windscreen depends on the speed of the vehicle. The wipers will
wipe more frequently as the vehicle moves faster.
The rear window wiper is switched on automatically if the front windscreen wipers are
switched on and reverse gear is engaged.
Windscreen wiper functions
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Windscreen wiper response in various situations:
When the vehicle is
stationary:
When switched on, the wipers will temporarily be switched to the next
setting down.
When the interval wipe is
switched on:
The wiper intervals are adjusted depending on the vehicle speed.
The faster the vehicle is travelling, the shorter the interval.
The wiper will try to wipe away any obstacles that are on the windscreen. The wiper will stop
moving if the obstacle blocks its path. Remove the obstacle and switch the wiper back on again.
Service position for the front windscreen wipers
Fig. 67 Wiper blades in service position
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The windscreen wiper arms can be lifted off the windscreen when in the service position ⇒ Fig. 67.
Carry out the following steps to move the windscreen wipers to the service position:
•The bonnet must be closed ⇒ Preparation for working in the engine compartment.
•Switch the ignition on and then off again.
•Briefly press down the windscreen wiper lever ⇒ Fig. 65④.
Place the windscreen wiper arms back onto the windscreen before driving away. Briefly press the
windscreen wiper lever down to bring the windscreen wiper arms back to the original position.
Lifting the windscreen wiper blades
•Move the wiper arms to the service position before lifting ⇒.
•When lifting a wiper arm hold it only by the wiper blade mounting.
If the ignition is switched off while the windscreen wiper is switched on, the windscreen wiper
will continue to wipe on the same setting when the ignition is switched on again. Frost, snow
and other obstructions on the windscreen can cause damage to the windscreen wipers and
wiper motor.
•Remove any snow and ice from the wipers and the windows before setting off.
•Carefully loosen wiper blades that have become frozen onto the windscreen. Volkswagen
recommends using a de-icer spray for this.
NOTICE
Do not switch on the windscreen wipers when the window is dry. Using the wiper blades when
the rear windscreen is dry could cause damage to the rear windscreen.
NOTICE

Checking and refilling the windscreen washer fluid level
Fig. 68 In the engine compartment: cap of washer fluid reservoir
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The windscreen washer fluid level should be checked regularly and topped up as necessary.
•Open the bonnet ⇒ .
•The washer fluid reservoir is identified by the symbol on the cap ⇒ Fig. 68.
•Check whether there is enough windscreen washer fluid in the reservoir.
•To top up, mix clean water with a washer fluid recommended by Volkswagen ⇒. Observe the
dilution instructions on the packaging.
•At low temperatures, add a special anti-freeze agent so that the fluid cannot freeze ⇒.
Recommended windscreen washer fluid
•For warm weather: summer windscreen wash- G 052 184 A1 -. Dilution 1:100 (1 part
concentrate, 100 parts water) in the washer fluid reservoir.
•All-year washer fluid- G 052 164 A2 -. Dilution in winter to -18°C (0°F) approximately 1:2 (1 part
concentrate, 2 parts water), otherwise dilute one part concentrate to four parts water (1:4) in the
washer fluid reservoir.
Capacities
The windscreen washer fluid reservoir has a capacity of about 3 litres.
Mirrors
 Introduction
This chapter contains information on the followingsubjects:
⇒ Interior mirror
⇒ Exterior mirrors
For safety reasons it is important that the driver positions the exterior and interior mirrors correctly
before starting a journey ⇒.
The driver can use the exterior mirrors and the interior mirror to observe rear traffic and then adjust
his or her driving style accordingly. Looking in the exterior mirrors and the interior mirror does not
•In order to prevent damage to the bonnet and the windscreen wiper arms, the windscreen
wiper arms should only be lifted when in the service position.
•Always return the windscreen wiper arms to the windscreen before starting your journey.
NOTICE
Never mix anti-freeze or other unsuitable additives into the windscreen washer fluid. An oily
film may otherwise be left on the screen, and restrict the field of vision.
•Use clean, clear water with a washer fluid recommended by Volkswagen.
•A suitable anti-freeze agent should be added to the windscreen washer fluid if necessary.
WARNING
•Never mix other cleaning agents with the cleaning agents recommended by Volkswagen.
This can cause the ingredients to separate and block the washer jets.
•Never mix up service fluids when refilling. Failure to observe this warning can result in
serious malfunctions and engine damage.
NOTICE

Driving a loaded vehicle
First read and observe the introductoryinformation and safety warnings⇒
Introduction
For good vehicle handling when driving a loaded vehicle, please observe the following:
•Stow all items of luggage securely ⇒ Stowing items of luggage.
•Accelerate carefully and gently.
•Avoid sudden braking and driving manoeuvres.
•Brake earlier than in normal driving.
•If applicable, heed the information about driving with a roof carrier ⇒ Roof carrier.
Vehicle-specific weight ratings
First read and observe the introductoryinformation and safety warnings⇒
Introduction
All data in the official vehicle documents take precedence over these data. All data in this manual
apply to the basic model. The vehicle data sticker in the service schedule and the official vehicle
documents show which engine is installed in your vehicle.
The values quoted here may differ if additional equipment is fitted, for different models or for special
vehicles.
The values for the kerb weight in the following table apply for the road-ready vehicle with driver
(75 kg), service fluids including fuel tank carrying 90% of its capacity and, if applicable, tools and
Driving with an unlocked or open tailgate can cause serious injuries.
•Always drive with the tailgate closed.
•Always stow all items in the luggage compartment securely. Loose objects can fall out of
the luggage compartment and injure other road users.
•Always drive carefully and ensure that you think ahead.
•Avoid any abrupt or sudden driving and braking manoeuvres as this can cause the open
tailgate to move unpredictably.
•Any objects protruding from the luggage compartment must be marked to ensure that they
are visible to other road users. Comply with legal regulations.
•Any objects protruding from the luggage compartment must never be held in position by
the tailgate.
•If it is necessary to drive with the tailgate open, all luggage racks and cargo stowed on the
rack must be removed from the tailgate.
WARNING
Poisonous exhaust fumes can enter the vehicle interior when the tailgate is open. This could
result in loss of consciousness, carbon monoxide poisoning, serious injury and accidents.
•Always drive with the tailgate closed in order to prevent toxic gases from entering the
vehicle.
•If exceptional circumstances require you to drive with an open tailgate, you must do the
following to reduce the quantity of toxic exhaust fumes that could enter the vehicle:
- Close the electric panorama sliding/tilting glass roof.
- Switch off air recirculation mode.
- Open all vents in the dash panel.
- Switch the blowers to the highest setting.
WARNING
The vehicle length and height are different when the tailgate is open.
NOTICE
Moving loads can severely impair the vehicle's stability and driving safety, which can cause
accidents and severe injuries.
•Secure objects properly to prevent them from sliding.
•Use suitable straps when securing heavy objects.
•Engage the rear seat backrests securely in an upright position.
WARNING

Information on the brakes
First read and observe the introductoryinformation and safety warnings⇒
Introduction
New brake pads cannot generate the full braking effect during the first 200 to 300 km and must first
be run in ⇒. However, you can compensate for the slightly reduced braking force by applying
more pressure to the brake pedal. During the run-in period, the braking distance is longer when
the brakes are depressed fully or during emergency braking than with brakes that have been fully
run in. In the run-in period, the brakes should not be depressed fully and situations that create a
heavy load on the brakes should be avoided. For example, when driving too close to the vehicle
ahead.
The rate of wear of the brake pads depends to a great extent on the conditions under which the
vehicle is operated and the way in which the vehicle is driven. With regular urban trips, short
journeys and a sporty driving style, the brake pads must be checked by a qualified workshop more
regularly than stated in the service schedule.
When driving with wet brakes, for example after driving through water, after heavy rainfall or after
washing the vehicle, the braking effect may be delayed as the brake discs will be wet, or possibly
iced up (in winter). The brakes must be dried as quickly as possible by careful braking at higher
speed. Please ensure that no following vehicle and no other road user is put at risk as a result of
this action ⇒.
Any layer of salt accumulated on the discs and pads will delay the braking effect and increase the
braking distance. If the brakes on the vehicle have not been applied for a long time on roads that
have been gritted with salt, the layer of salt must be reduced through careful braking ⇒.
Corrosion on the brake discs and dirt in the brake pads are facilitated through long periods of
inactivity, low mileage and low load levels. If the brake pads have been hardly used, or if they are at
all corroded, Volkswagen recommends that the brake discs and brake pads be cleaned by braking
strongly several times from high speed. Please ensure that no following vehicle and no other road
user is put at risk as a result of this action ⇒.
Fault in the brake system
A brake circuit may have failed if you have to reduce speed and the vehicle does not brake as
normal (sudden increase in braking distance). This is indicated by the warning light . Go to the
nearest qualified workshop immediately to have the fault corrected. Drive at low speed when doing
this and anticipate much longer braking distances and an increase in the pressure required on the
pedal.
Brake servo
The brake servo will only function when the engine is running and reinforces the pressure applied
by the driver on the brake pedal.
If the brake servo is not functioning or the vehicle is being towed, the brake pedal will have to be
depressed more forcefully as the braking distance will be increased due to the lack of assistance for
the brake system ⇒.
The components of the exhaust system become very hot. This can cause fires and serious
injuries.
•Never park the vehicle where parts of the exhaust system can come into contact with any
inflammable material underneath the vehicle, e.g. leaves, dry grass, spilt fuel.
WARNING
•To avoid unintentional movement when parking the vehicle, first apply the handbrake firmly
and then remove your foot from the brake pedal.
•Always take care when driving in car parks with protruding kerbstones or bollards. Objects
that protrude from the ground can damage the bumper and other components when
parking the vehicle. In order to avoid any damage, stop the vehicle before the wheels
touch the bollards or kerbs.
•Drive carefully through dips in the road, over driveways, ramps, kerbstones and other
objects. Low-lying vehicle components such as the bumper, spoiler and parts of the
running gear, engine or exhaust system could be damaged.
NOTICE

The ESC or the TCS/TC can only function properly if all four wheels have the same tyres.
Any differences in the rolling radius of the tyres can cause the system to reduce engine power
unexpectedly.
If the ABS fails, the ESC, TCS, TC and EDL will also cease to function.
Control processes running in the systems described may cause operating noises.
Brake fluid
Fig. 101 In the engine compartment: cap on the brake fluid container
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Brake fluid will gradually absorb water from the surrounding air. The brake system will be damaged
if there is too much water in the brake fluid. The boiling point of the brake fluid is also considerably
reduced by the water content. Heavy use of the brakes may cause a vapour lock in the brake
system if the water content is too high. Vapour locks reduce levels of braking power, considerably
increase braking distance and can even cause the brake system to fail completely. Your own safety
and that of other road users depends on having a brake system that functions properly at all times
⇒.
Brake fluid specification
Volkswagen has developed a brake fluid that has been optimised for the brake system in the
vehicle. To ensure optimal operation of the brake system, Volkswagen recommends the use of
brake fluid compliant with VW standard 501 14.
Driving fast on icy, slippery or wet roads can lead to a loss of control of the vehicle and could
cause serious injury to the driver and passengers.
•Adapt your speed and driving style to suit visibility, weather, road and traffic conditions. Do
not let the extra safety afforded by the brake assist systems ABS, BAS, EDL, TCS, TC and
ESC tempt you into taking any risks when driving.
•The brake assist systems cannot defy the laws of motion. Slippery and wet roads will
remain dangerous, even when the ESC and other systems are active.
•Driving too fast on wet roads can cause the wheels to lose contact with the road surface
and aquaplane. A vehicle cannot be braked, steered or controlled once it has lost contact
with the road surface.
•Brake assist systems cannot prevent an accident if, for example, you are driving too close
to the vehicle in front or are driving too fast for the individual situation.
•Although the brake assist systems are very effective and can help to control the vehicle in
difficult driving situations, please always remember that the driving stability of the vehicle
depends on the tyre grip.
•When accelerating on a slippery surface, for example on ice and snow, press the
accelerator carefully. The wheels can spin even with active brake assist systems and this
can lead to a loss of control of the vehicle.
WARNING
ESC will be considerably less effective if other components and systems that affect driving
dynamics are not serviced correctly or are not functioning properly. This also applies, but not
exclusively, to the brakes, tyres and other systems that have already been named.
•Please always note that modifications and changes to the vehicle can affect the function of
the ABS, BAS, TCS, TC, EDL and ESC.
•Alterations to the suspension system or the use of non-approved wheel and tyre
combinations can affect the function of ABS, BAS, TCS, TC, EDL and ESC and reduce
their effectiveness.
•Suitable tyres are also crucial if ESC is to function optimally ⇒ Wheels and tyres.
WARNING

Before using a particular brake fluid, check that the specifications printed on the container
correspond to the vehicle requirements.
Brake fluid that is compliant with VW standard 501 14 is available from Volkswagen dealerships.
If this brake fluid is not available and it is necessary to use another high-quality brake fluid instead,
brake fluid that is compliant with DIN ISO 4925 CLASS 4 or US standard FMVSS 116 DOT 4 can
be used.
Not all brake fluids that are compliant with DIN ISO 4925 CLASS 4 or US standard FMVSS 116
DOT 4 have the same chemical composition. Some of these brake fluids may contain chemicals
that can damage or destroy brake system components over time.
Volkswagen therefore recommends the use of brake fluid that is compliant with
VW standard 501 14 to ensure sustained optimal operation of the brake system.
Brake fluid that is compliant with VW standard 501 14 fulfils the requirements of DIN ISO 4925
CLASS 4 or US standard FMVSS 116 DOT 4.
Brake fluid level
The brake fluid level must always be between the MIN and MAX marking on the brake fluid
container or above the MIN marking ⇒.
The brake fluid level cannot be checked accurately in all models as engine components may
partially conceal the brake fluid container. If the brake fluid level cannot be read exactly, please
proceed to a qualified workshop.
The brake fluid level drops slightly when the vehicle is being used as the brake pads wear and the
brakes are automatically adjusted.
Changing the brake fluid
The brake fluid must be changed as indicated in the service schedule ⇒BookletService schedule,.
The brake fluid should be changed by a qualified workshop. Volkswagen recommends using a
Volkswagen dealership for this purpose. Only brake fluid that conforms with the required
specification should be used.
Brake fluid can pollute the environment. Any spilt service fluids must be cleaned up and
disposed of properly.
Brake failure or reduced braking effect can be caused by the brake fluid level being too low or
by brake fluid that is too old or unsuitable.
•The brake system and brake fluid level must be checked regularly.
•The brake fluid should be changed regularly, according to the service schedule
⇒BookletService schedule,.
•Heavy use of the brakes may cause a vapour lock if the brake fluid is left in the system for
too long. Vapour locks reduce levels of braking power, considerably increase braking
distance and can cause the brake system to fail completely.
•Please ensure that the correct brake fluid is used. Only use brake fluid that is explicitly
compliant with VW standard 501 14.
•Any other brake fluid or a low-quality one can affect the functioning of the brakes and
reduce their effectiveness.
•If a brake fluid compliant with VW standard 501 14 is not available, use a high-quality
brake fluid compliant with DIN ISO 4925 CLASS 4 or the US standard FMVSS 116 DOT 4,
but only in exceptional circumstances.
•The refilled brake fluid must be new.
WARNING
Brake fluid is toxic.
•In order to reduce the risk of poisoning, never use bottles or other containers to store
brake fluid. These containers could encourage other people to drink out of them, even if
they are labelled otherwise.
•Brake fluid must always be stored in its original sealed container and kept out of the reach
of children.
WARNING
Brake fluid that has leaked or been spilt can damage the vehicle paintwork, plastic parts and
tyres. Brake fluid that has leaked or been spilt should be cleaned off the vehicle paintwork and
other components immediately.
NOTICE

•The cooling function of the air conditioning system: if the air conditioning system is set to a very
high or low temperature it will require a lot of energy, which is generated by the engine.
Therefore the temperature setting in the vehicle should not vary too much from the outside
temperature. It may be a good idea to air the vehicle before setting off and then to travel a short
distance with the windows open. The air conditioning system should then be switched on once
the windows have been closed.
•Keep the windows closed when driving at high speeds. Having the windows open increases fuel
consumption.
•Switch the seat heating off as soon as it has served its purpose.
•Switch the rear window heating off as soon as the window has defogged and is clear of ice.
Other factors that increase fuel consumption (examples):
•Fault in engine management.
•Driving in hilly regions.
Driving in a fuel-efficient manner
Fig. 102 Fuel consumption in litres per 100 km at two different outside temperatures
First read and observe the introductoryinformation and safety warnings⇒
Introduction
By adopting an economical driving style and anticipating the traffic situation ahead, you can easily
reduce fuel consumption by 10-15 %.
Cars use most fuel when accelerating. If you think ahead when driving, you will need to brake less
and thus accelerate less. Wherever possible, let the car roll slowly to a stop, for instance when you
can see that the next traffic lights are red.
Avoid short journeys
Directly after a cold start, the engine has a very high fuel consumption. The engine reaches its
working temperature after a few kilometres, when fuel consumption will return to a normal level.
The engine and catalytic converter need to reach their proper working temperature in order to
minimise fuel consumption and emissions. The outside temperature is a key factor.
The different rates of fuel consumption for the same distance at both +20°C (+68°F) and at -
10°C (+14°F) are shown in ⇒ Fig. 102.
Therefore, avoid making too many short journeys and car share whenever possible.
Under the same conditions, the vehicle will use more fuel in winter than in summer.
Not only is it illegal in some countries to warm up the cold engine by running it while the vehicle is
stationary, it is also technically unnecessary and a waste of fuel.
Adjust the tyre pressure
The correct tyre pressure reduces rolling resistance and therefore also fuel consumption.
Ensure that any new tyres purchased have optimum rolling resistance.
Using low viscosity engine oils
Fully synthetic low viscosity engine oils reduce fuel consumption. Low viscosity engine oils
decrease frictional resistance in the engine and spread better and more quickly, especially for cold
starts. They are especially effective in vehicles that make a lot of short journeys.
Always ensure that the engine oil level is correct and that you keep to the service intervals (oil
change intervals).
When buying engine oil, always ensure that it complies with engine oil norms and has been
approved by Volkswagen.