2021 VOLKSWAGEN UP! service

Engine and gearbox code, paint number, interior equipment. In the example, the engine
code is CCZB ⇒ Fig. 13A.
Optional extras, PR numbers
These vehicle data are also contained in the service schedule.
Type plate
The type plate ⇒ Fig. 13B can be seen on the lower part of the door pillar when the door is open.
Vehicles for certain export countries do not have a type plate.
The type plate contains the following data:
Gross vehicle weight rating
Gross axle weight rating, front
Gross axle weight rating, rear
Engine data
First read and observe the introductoryinformation and safety warnings⇒
Introduction
For reasons of vehicle registration and vehicle taxation, the power output and performance of some
engines may vary in some countries from the information given in this booklet.
Petrol engines
Engine powerECMaximum torqueCylinders,
capacity
44 kW at
5,000 – 6,000 rpmCHYA95 Nm at 1,750 – 3,000 rpm3 cylinders,
999 ccm
55 kW at 6,200 rpmCHYB95 Nm at 3,000 – 4,300 rpm3 cylinders,
999 ccm
Natural gas engine
Engine powerECMaximum torqueCylinders,
capacity
50 kW at 6,200 rpmCPGA90 Nm at 3,000 rpm3 cylinders,
999 ccm
Dimensions
Fig. 15 Dimensions
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The data in the table apply to the most basic German model.
The specified values can vary due to different tyre and wheel sizes, if additional equipment is fitted,
for different model versions, for retrofitted accessories, and for special vehicles. They can also vary
in vehicles that have been manufactured for other countries.
Key for ⇒ Fig. 15:Petrol engineNatural gas
engine
Ⓐ
Front track1,428 mm
Rear track1,424 mm
ⒷWidth (2-door)1,641 mm

Key for ⇒ Fig. 15:Petrol engineNatural gas
engine
Width (4-door)1,645 mm
ⒸWidth (from one exterior mirror to the other)1,910 mm
Ⓓ
Height to the upper edge of the roof at kerb weight 1,478 mm1,480 mm
Hight at kerb weight to the upper edge of the
aerial base1,489 mm1,492 mm
ⒺHeight with open tailgate at kerb weight1,990 mm1,994 mm
ⒻGround clearance in road-ready state between
the axles144 mm145 mm
ⒼWheelbase2,407 mm2,413 mm
ⒽLength (from bumper to bumper)3,543 mm
ⒾHeight with open bonnet and kerb weight1,622 mm
–Minimum turning circle diameterApproximately 9.8 m
Kerb weight without driver, without payload.
Without rod antenna screwed on.
Kerb weight with driver (75 kg) and service fluids.
Performance figures
First read and observe the introductoryinformation and safety warnings⇒
Introduction
For reasons of vehicle registration and vehicle taxation, the power output and performance of some
engines may vary in some countries from the information given in this booklet.
Petrol engines
Engine powerECGearbox typeMaximum speed
44 kW
CHYA
MG5
160 km/h (100 mph)
44 kW BlueMotion
technology161 km/h (100 mph)
44 kWAG5160 km/h (100 mph)
55 kW
CHYB
MG5
171 km/h (106 mph)
55 kW BlueMotion
technology172 km/h (106 mph)
55 kWAG5171 km/h (106 mph)
Natural gas engine
Engine powerECGearbox typeMaximum speed
50 kW BlueMotion
technologyCPGAMG5164 km/h (102 mph)
When the performance figures were measured, the vehicle was not fitted with any equipment
that could reduce performance, e.g. a roof carrier or mud flaps.
Maximum speed is reached in 4th gear.
Maximum speed is reached in 4th gear.
Opening and closing
Vehicle key set
a)
a)
b)
a)
c)
a)
•Take care when driving in car parks with protruding kerbstones or bollards. Objects that
protrude from the ground can damage the bumper and other components when parking the
vehicle.
•Drive carefully through dips in the road, over driveways, ramps, kerbstones and other
objects. Low-lying vehicle components such as the bumper, spoiler and parts of the
running gear, engine or exhaust system could be damaged.
NOTICE
a)
b)
c)
a)
a)
a)
a)
a)
a)
b)
a)
b)

Replacement key
You will need to quote the vehicle chassis number when ordering a replacement key or additional
remote control keys.
Every new key contains a microchip which must be encoded with the data for the vehicle's
electronic immobilizer. The vehicle key will not work if it is not fitted with a microchip, or if the
microchip has not been encoded. The same goes for keys that have been cut to fit the vehicle.
New keys or replacement keys are available from Volkswagen dealerships or from qualified
workshops and authorised key services that are qualified to manufacture these vehicle keys.
New and replacement vehicle keys must be synchronised before use. Proceed to a qualified
workshop.
Press the buttons on the key only if the corresponding function is actually needed. Pressing
a button when the function is not required could lead to the vehicle being unlocked unintentionally
or the alarm going off. This also applies even when you are not within the effective range.
The function of the vehicle key can be affected temporarily if there is more than one
transmitter in the direct vicinity working on the same frequency (e.g. a two-way radio or mobile
telephone).
Obstacles between the key and the vehicle, bad weather conditions and weak batteries can
reduce the range of the remote control.
If the buttons on the vehicle key ⇒ Fig. 16 or one of the central locking buttons ⇒ Central
locking system are pressed repeatedly within a short period of time, the central locking system will
switch off briefly to prevent overloading. The vehicle will then be unlocked. Lock the vehicle if
necessary.
Mechanical vehicle key
Fig. 17 Mechanical vehicle key
First read and observe the introductoryinformation and safety warnings⇒
Introduction
A mechanical vehicle key may be included in the set of keys ⇒ Fig. 17.
Replacement key
You will need to quote the vehicle chassis number when ordering a replacement key or additional
remote control keys.
Every new key contains a microchip which must be encoded with the data for the vehicle's
electronic immobilizer. The vehicle key will not work if it is not fitted with a microchip, or if the
microchip has not been encoded. The same goes for keys that have been cut to fit the vehicle.
New keys or replacement keys are available from Volkswagen dealerships or from qualified
workshops and authorised key services that are qualified to manufacture these vehicle keys.
New and replacement vehicle keys must be synchronised before use. Proceed to a qualified
workshop.
Indicator lamp in the vehicle key
Every vehicle key contains electronic components. Protect the key from damage, moisture
and excessive vibration.
NOTICE

FunctionAction
Locking the vehicle and activating the
SAFELOCK mechanism.
Locking the vehicle without activating the
SAFELOCK mechanism.
Press the  button on the vehicle key twice.
Press the central locking button in the driver
door once.
The SAFELOCK mechanism deactivates the door opening levers if the vehicle has been locked.
This makes it more difficult to break into the vehicle. The doors can no longer be opened from the
inside ⇒.
In some vehicles, when the ignition is switched off, the instrument cluster display may inform you
that the SAFELOCK mechanism is activated.
The following applies when the SAFELOCK mechanism is deactivated:
•The vehicle can be unlocked and opened from the inside using the door release lever.
Indicator lamp in the driver door
After locking the vehicle:Meaning
A red LED flashes for approximately 2 seconds, firstly
at short intervals and then more slowly.The SAFELOCK mechanism is activated.
A red LED flashes for approximately 2 seconds and
then switches off. The light starts to flash again after
approximately 30 seconds.
The SAFELOCK mechanism is
deactivated.
A red LED flashes for approximately 2 seconds in
short intervals. The lamp will then light up without
interruption for approximately 30 seconds.
Fault in the locking system. Proceed to a
qualified workshop.
Doors
 Introduction
This chapter contains information on the followingsubjects:
⇒ Childproof lock
Additional information and warnings:
•Vehicle key set ⇒ Vehicle key set
•Central locking system ⇒ Central locking system
•Manual opening and closing ⇒ Manual opening and closing
In some vehicles it is possible to set the screen of the portable navigation device (delivered
by Volkswagen) ⇒ Accessories, modifications, repairs and renewal of parts to display whether at
least one vehicle door is open or not properly closed.
Always take care when using the SAFELOCK mechanism otherwise you could cause
accidents or injuries.
•Never leave anybody in the vehicle if the vehicle has been locked using the vehicle key.
The doors can no longer be opened from the inside once the SAFELOCK mechanism is
activated.
•Locked doors make it more difficult for emergency service personnel to gain access to the
vehicle and provide assistance when needed. In an emergency, people locked inside the
vehicle would not be able to leave the vehicle by unlocking the doors.
WARNING
Any door that is not properly closed could open suddenly while the vehicle is in motion. This
could lead to severe injuries.
•Stop as soon as possible and close the door.
•Ensure that the door is properly closed and that the lock has engaged. The closed door
must be flush with the surrounding body panels.
•Doors should only be opened or closed when you are sure that nobody is in their path.
WARNING
Any door being held open by the door arrester could close unexpectedly in strong winds or if
the vehicle is on a slope. This could lead to injuries.
•Always keep a good grip on the handle when opening and closing doors.
WARNING

Switch off the seat heating when the seat is not occupied.
FunctionAction ⇒ Fig. 41
Switching onPress the  button. The seat heating is switched on at the
highest setting. All indicator lamps light up in the button.
Adjusting the heating
outputPress the button again until the required heating level is set.
Switching offPress the button until the indicator lamps in the button go out.
If the second temperature level has been switched on for more than 15 minutes, it will automatically
switch to the first temperature level. Only one indicator lamp will be lit up.
The seat heating should be switched off as soon as it is no longer needed. Fuel is otherwise
wasted.
Seat belts
 Introduction
This chapter contains information on the followingsubjects:
⇒ Warning lamp
⇒ Frontal collisions and the laws of physics
⇒ What happens to vehicle occupants who have not fastened their seat belts
⇒ Seat belt protection
⇒ Using seat belts
⇒ Fastening and unfastening seat belts
⇒ Seat belt routing
⇒ Automatic belt retractor, belt tensioner, belt tension limiter
⇒ Service and disposal of belt tensioners
Check the condition of all seat belts regularly. If the belt webbing, belt connections, belt retractor or
seat belt buckle become damaged, the seat belt in question should be replaced immediately by a
qualified workshop ⇒. The qualified workshop must use correct spare parts that are compatible
with the vehicle, equipment level and model year. Volkswagen recommends using a Volkswagen
dealership for this purpose.
Additional information and warnings:
•Adjusting the seat position ⇒ Adjusting the seat position
•Airbag system ⇒ Airbag system
•Child seats (accessories) ⇒ Child seats (accessories)
•Stowage ⇒ Stowage area
•Cleaning and caring for the interior ⇒ Cleaning and caring for the interior
•Accessories, modifications, repairs and renewal of parts ⇒ Accessories, modifications, repairs
and renewal of parts
Anyone experiencing reduced sensitivity to pain or temperature due to medication, paralysis
or chronic illness (e.g. diabetes) could sustain burns on the back, buttocks and legs when
using the seat heating. These burns may take a long time to heal or may never heal fully.
Please consult a doctor to determine your own level of health.
•Anyone experiencing reduced sensitivity to pain or temperature should never use the seat
heating.
WARNING
Wet upholstery can cause a fault in the seat heating and increase the risk of burns.
•Ensure that the seat cushion is dry before the seat heating is used.
•Do not sit on the seat when wearing damp or wet clothing.
•Do not set any damp or wet objects or items of clothing on the seat.
•Do not spill any liquids on the seat.
WARNING
•To avoid damaging the heating elements, do not kneel on the seat or apply sharp pressure
at a single point on the seat cushion and backrest.
•Liquids, sharp objects and insulating materials (such as a protective cover or child seat) on
the seat could damage the seat heating.
•If the system starts to emit a smell, switch the seat heating off immediately and have it
checked by a qualified workshop.
NOTICE

The belt tensioners are activated by sensors during severe frontal, side and rear collisions. They
tighten the seat belts against the direction in which they are pulled. A loose seat belt is retracted,
which can reduce the forward movement or the movement of the vehicle occupants in the direction
of the impact. The belt tensioner works together with the airbag system. If the side airbags are not
activated, the belt tensioner will not be activated if the vehicle rolls over.
A fine dust may be produced when the airbags are triggered. This is quite normal and does not
mean that there is a fire in the vehicle.
Belt tension limiter
The belt tension limiter reduces the pressure exerted by the seat belt on the body during an
accident.
All safety requirements must be observed when the vehicle or components of the system are
scrapped. Qualified workshops are familiar with these requirements ⇒ Service and disposal of belt
tensioners.
Service and disposal of belt tensioners
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Seat belts may become damaged during any work on the belt tensioners or while removing or
refitting any vehicle parts in conjunction with any other repair work. This damage will not always be
noticeable. The consequence may be that the belt tensioners could function incorrectly, or not
function at all, in the event of an accident.
Regulations must be observed to ensure that the effectiveness of the belt tensioner is not reduced
and that removed parts do not cause any injuries or environmental pollution. Qualified workshops
are familiar with these requirements.
The airbag modules and belt tensioners may contain perchlorate. Please comply with
legislation regarding disposal.
Airbag system
 Introduction
This chapter contains information on the followingsubjects:
⇒ Types of front passenger front airbag system
⇒ Indicator lamps
⇒ Description and function of the airbags
⇒ Front airbags
⇒ Switching the front passenger front airbag on and off manually using the key-operated switch
⇒ Side airbags
The vehicle is equipped with a front airbag for the driver and front passenger. The front airbags can
provide front seat occupants with additional chest and head protection if the seat, seat belts, head
restraints and, in the case of the driver, steering wheel are adjusted and used correctly. Airbags are
meant only for additional protection. The airbags are not a substitute for seat belts. Seat belts must
always be worn, even when the front seats are equipped with front airbags.
Additional information and warnings:
•Driving tips ⇒ Driving tips
•Central locking system ⇒ Central locking system
•Correct sitting position ⇒ Adjusting the seat position
•Seat belts ⇒ Seat belts
•Child seats (accessories) ⇒ Child seats (accessories)
•Cleaning and caring for the interior ⇒ Cleaning and caring for the interior
•Accessories, modifications, repairs and renewal of parts ⇒ Accessories, modifications, repairs
and renewal of parts
•Consumer information ⇒ Consumer information
The risk of severe or fatal injuries may be increased if the seat belts, automatic belt retractors
and belt tensioners are not used correctly, or if they are repaired by a non-professional. As a
result, the belt tensioners may not be triggered when they should, or they may be triggered
unexpectedly.
•Any repairs, adjustments or removal and refitting of parts in the belt tensioners or seat
belts should always be carried out by a qualified workshop and never by yourself
⇒ Accessories, modifications, repairs and renewal of parts.
•Belt tensioners and automatic belt retractors cannot be repaired. They must be replaced.
WARNING

Turn the light switch to the required position ⇒ Fig. 62:
ItemWhen the ignition is switched
off
When the ignition is switched on
The fog lights, dipped beam headlights
and side lights are switched off.
Lights switched off, daytime headlights are
switched on.
The side lights are switched on.The side lights are switched on.
The dipped beam headlights are
switched off. The side lights may still
light up for a short time.
The dipped beam headlights are switched
on.
Fog lights:
The indicator lamps or in the light switch or instrument cluster indicate that the fog lights
are switched on.
•To switch the fog light on, pull the light switch out of the position  or to the first
stop.
•To switch the rear fog light on, pull the light switch out of position or as far as it
will go.
•To switch the fog lights off, press the light switch or move it to position .
Acoustic warnings if lights are not switched off
If the key is removed from the ignition lock and the driver door is opened, an acoustic warning will
sound in any of the following situations. This will remind you to switch off the lights as necessary.
•Permanent parking light on both sides of the vehicle ⇒ Lights and vision – functions.
•If the light switch is in position  or .
•If the light switch is in position .
Lights and vision – functions
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Permanent parking light on both sides of the vehicle
When the light switch is in position with the ignition switched off and the vehicle has been
locked from the outside, both headlights and the rear lights light up.
Daytime running lights
There are separate lights in the headlights for the daytime running lights.
Only the separate lights light up when the daytime running lights are switched on ⇒.
When the light switch is in position , the daytime running lights are switched on every time the
ignition is switched on.
In cool or damp weather, the interior of the headlights, rear lights and turn signals may mist
up briefly. This is normal and does not affect the service life of the lights on your vehicle.
Attaching adhesive strips to headlights
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The side lights or daytime running lights are not bright enough to illuminate the road ahead
and to ensure that other road users are able to see you.
•Always switch the dipped beam headlights on if it is dark, raining or visibility is poor.
WARNING
Accidents can occur if roads are not sufficiently illuminated and other road users have
difficulty seeing the vehicle, or cannot see it at all.
•Never drive with daytime running lights if the street is not sufficiently lit due to weather and
lighting conditions. The daytime running lights are not bright enough to illuminate the road
ahead and to ensure that other road users are able to see you.
•The rear lights will not be switched on with the daytime running lights. If the rear lights are
not switched on, the vehicle may not be visible to other road users if it is dark, raining, or if
visibility is poor.
WARNING

Protection from the sun
 Introduction
This chapter contains information on the followingsubjects:
⇒ Sun visors
Sun visors
Fig. 64 Sunblind (left-hand side). The right-hand side is a mirror image
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Various positions for the driver and front passenger sun visors:
•Folded down over the windscreen.
•Pulled out of the bracket and swung over towards the door ⇒ Fig. 64 (arrow).
Vanity mirrors
Some vehicles have a vanity mirror on the folded-down sun visor.
Windscreen wiper and washer
 Introduction
This chapter contains information on the followingsubjects:
⇒ Windscreen wiper lever
⇒ Windscreen wiper functions
⇒ Service position for the front windscreen wipers
⇒ Checking and refilling the windscreen washer fluid level
Additional information and warnings:
•Exterior views ⇒ Exterior views
•Air recirculation mode ⇒ Heating, ventilating, cooling
•Preparation for working in the engine compartment ⇒ Preparation for working in the engine
compartment
•Cleaning and caring for the vehicle exterior ⇒ Caring for and cleaning the vehicle exterior
Sun visors can restrict vision when folded down.
•Sun visors should always be replaced in their holder when not in use.
WARNING