2021 VOLKSWAGEN UP! service

proper facilities for disposing of the old tyres. Volkswagen recommends using a Volkswagen
dealership for this purpose.
Additional information and warnings:
•Transporting ⇒ Driving notes
•Braking, stopping and parking ⇒ Braking, stopping and parking
•Cleaning and caring for the vehicle exterior ⇒ Caring for and cleaning the vehicle exterior
•Consumer information ⇒ Consumer information
•Vehicle toolkit ⇒ Vehicle toolkit
•Hubcaps ⇒ Hubcaps
•Changing a wheel ⇒ Changing a wheel
•Breakdown set ⇒ Breakdown set
For technical reasons, it is not generally possible to use the wheels from other vehicles. This
can also apply to wheels of the same vehicle type. Refer to the vehicle documentation and ask a
Volkswagen dealership if necessary.
Handling wheels and tyres
Fig. 130 Diagram showing how to swap wheels
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The tyres are the most used and most underestimated parts of a vehicle. Tyres are very important
as the narrow tyre surfaces are the only contact between the vehicle and the road.
The service life of tyres is dependent on tyre pressure, driving style handling and fitting.
New tyres or tyres which are old, worn down or damaged cannot provide full levels of vehicle
control and braking power.
•Incorrect handling of wheels and tyres can reduce vehicle safety and cause accidents and
serious injuries.
•All four wheels must be fitted with radial tyres of the same type, size (rolling
circumference) and the same tread.
•New tyres will have to be run in as they will initially have reduced grip and braking effect.
Drive particularly carefully for the first 600 km in order to prevent accidents and serious
injury.
•Check tyre pressures regularly and always keep to the specified tyre pressure value. If the
tyre pressure is too low, it is possible that the tyre temperature will increase to such an
extent that the tread peels off and the tyre bursts.
•Never drive with worn tyres or tyres that are damaged (cuts, cracks or blisters). Driving
with tyres in this condition can result in blown tyres, accidents and serious injuries. Worn
or damaged tyres must be replaced as soon as possible.
•Never exceed the top speed and load permitted for the fitted tyres.
•The effectiveness of the driver assist systems and brake assist systems depends on the
tyre grip.
•If you notice unusual vibrations or if the vehicle pulls to one side when driving, stop the car
immediately and check the wheels and tyres for damage.
•In order to reduce the risk of losing control of the vehicle, and the risk of accident and
serious injury, never loosen the bolts on rims with bolted on rim rings.
•Do not use wheels or tyres if you do not know their history. Used wheels and tyres could
be damaged, even if the damage is not visible.
•Even if they have not been used, old tyres can suddenly lose pressure or burst, especially
at high speeds, and thus cause accidents and serious injuries. Avoid using tyres that are
more than six years old. If you have no alternative, drive slowly and with extra care at all
times.
WARNING

Snow chains are available in a range of sizes for a vehicle type.
Accessories, modifications, repairs and renewal of
parts
 Introduction
This chapter contains information on the followingsubjects:
⇒ Running-in
⇒ Accessories and parts
⇒ Service fluids and consumables
⇒ Repairs and technical modifications
⇒ Repairs and faults in the airbag system
⇒ Retrofitting two-way radios
⇒ Information stored in the control units
⇒ Using a mobile telephone in the vehicle without a connection to the external aerial
⇒ Portable navigation device
⇒ Vehicle lifting points
Additional information and warnings:
•Seat belts ⇒ Seat belts
•Airbag system ⇒ Airbag system
•Roof carrier ⇒ Roof carrier
•Ashtray and cigarette lighter ⇒ Ashtray and cigarette lighter
•Electrical socket ⇒ Socket
•Braking, stopping and parking ⇒ Braking, stopping and parking
•Pull-away assist systems ⇒ Pull-away assist systems
•ParkPilot ⇒ ParkPilot
•Cruise Control System (CCS) ⇒ Cruise control system (CCS)
•Preparation for working in the engine compartment ⇒ Preparation for working in the engine
compartment
•Engine oil ⇒ Engine oil
•Engine coolant ⇒ Coolant
•Battery ⇒ Vehicle battery
•Cleaning and caring for the vehicle exterior ⇒ Caring for and cleaning the vehicle exterior
•Cleaning and caring for the interior ⇒ Cleaning and caring for the interior
•Consumer information ⇒ Consumer information
•⇒BookletRadio,
•User's manual for the portable navigation device (delivered by Volkswagen)
The use of snow chains that are unsuitable for your vehicle or the incorrect installation of
snow chains can cause accidents and serious injuries.
•Always use the correct snow chains.
•Follow the assembly instructions provided by the snow chain manufacturer.
•Never exceed the maximum speed permitted for the snow chains that are fitted.
WARNING
•Remove the snow chains when driving on roads that are free of snow. The snow chains will
otherwise impair handling, damage the tyres and wear out very quickly.
•Snow chains that are in direct contact with the wheel can scratch or damage it.
Volkswagen recommends using non-scratch snow chains.
NOTICE

Running-in
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Please follow the regulations concerning running-in new parts.
Running in a new engine
Any new engine has to be run in during the first 1,500 kilometres. During its first few hours of
running, the internal friction in the engine is greater than later on when all the moving parts have
bedded down.
The style of driving during the first 1,500 kilometres will also affect the engine quality. Even after
this time – and especially with a cold engine – drive the vehicle at moderate speeds in order to
reduce engine wear and to increase the mileage that the engine can cover. Do not drive at engine
speeds that are too low. Always shift down gear if the engine is not running smoothly. The
following applies up to 1,000 kilometres:
•Do not depress the accelerator fully.
•Do not drive the vehicle at more than 2/3 of the top engine speed.
From 1,000 to 1,500 kilometres, gradually increase driving performance to top speed and highest
engine speed.
Running in new tyres and brake pads
•New wheels and tyres ⇒ Wheels and tyres
•Information on the brakes ⇒ Braking, stopping and parking
If the engine is run in gently, the life of the engine will be increased and its oil consumption
reduced.
Accessories and parts
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Volkswagen recommends that you seek advice from a Volkswagen dealership before purchasing
accessories, spare parts or service fluids. For example, if the vehicle is to be retrofitted with
accessories or if parts have to be renewed. Volkswagen dealerships can recommend accessories,
parts and service fluids suitable for your requirements. They can also answer any questions you
might have regarding official regulations.
Volkswagen recommends that you only use approved Volkswagen accessories and Volkswagen
Genuine Parts. These parts and accessories have been specially tested by Volkswagen for
suitability, reliability and safety. And Volkswagen dealerships are qualified to install them correctly.
Although the market is constantly scrutinised, Volkswagen cannot assume responsibility for the
reliability, safety and suitability of products Volkswagen has not approved. Volkswagen can
therefore assume no responsibility for these parts, even if they have been approved by an official
testing agency or are covered by an official approval certificate.
Any retro-fitted equipment that has a direct effect on the vehicle and/or the way it is driven must be
approved by Volkswagen for use in your vehicle and bear the e mark (the European Union's
authorization symbol). These devices include cruise control systems or an electronically controlled
suspension.
Any additional electrical components fitted that do not serve to control the vehicle itself must bear
the mark (manufacturer conformity declaration in the European Union). Such devices include
refrigerator boxes, laptops and ventilator fans.
Unsuitable spare parts and accessories, incorrectly carried out work, modifications and
repairs can lead to damage to the vehicle and cause accidents and serious injuries.
•Volkswagen strongly recommends that you only use approved Volkswagen accessories
and Volkswagen Genuine Parts. These parts and accessories have been specially tested
by Volkswagen for suitability, reliability and safety.
•Repairs and modifications to your vehicle should only be carried out by a qualified
workshop. Qualified workshops have the necessary tools, diagnostic equipment, repair
information and qualified personnel.
•Never fit parts to your vehicle that are in any way different from the factory-fitted parts.
•Never secure or mount objects such as drink holders or telephone holders on or next to
the airbag covers or within the deployment zone of the airbag.
•Only use rim/tyre combinations that have been approved by Volkswagen for your vehicle
type.
WARNING
®
®

Service fluids and consumables
First read and observe the introductoryinformation and safety warnings⇒
Introduction
All service fluids and consumables, e.g. toothed belts, tyres, coolant, engine oil, spark plugs and
vehicle batteries, are being constantly developed. For this reason, service fluids and consumables
should be replaced at a qualified workshop. A Volkswagen dealership is always kept up to date on
innovations.
Leaking service fluids can pollute the environment. Spilt service fluids must be collected in
suitable containers and disposed of properly and with respect for the environment.
Repairs and technical modifications
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Repairs and modifications must always be carried out according to Volkswagen specifications⇒
.
Unauthorised modifications to the electronic components or software in the vehicle may cause
faults. As the electronic components are linked together in networks, these faults may indirectly
affect the working of other systems. This can seriously impair safety, lead to excessive wear of
components, and also invalidate the type approval for the vehicle.
The Volkswagen dealership cannot be held liable for any damage caused by technical
modifications and/or work performed incorrectly.
The Volkswagen dealership cannot be held liable for any damage caused by technical
modifications and/or work performed incorrectly, nor are these covered by the Volkswagen
guarantee.
Volkswagen recommends that all repairs and technical modifications are performed by an
authorised Volkswagen dealership using Volkswagen Genuine Parts.
Vehicles with special auxiliary equipment or body parts
The manufacturer of these components must ensure that these parts (fittings) adhere to the
stipulated environmental laws and regulations, particularly the EU directive 2000/53/EC concerning
end-of-life vehicles and EU directive 2003/11/EC concerning the restriction on the marketing and
use of certain dangerous substances and preparations.
Incorrectly performed repairs or modifications to your vehicle can impair the effectiveness of
the airbags, cause faults, accidents and fatal injury.
•Never secure or mount objects such as drink holders or telephone holders either on or
next to the airbag covers or within the deployment zones of the airbag modules.
•Objects either on or next to the airbag module covers or are in the deployment zone of the
airbags can cause serious or even fatal injuries should the airbags be activated.
WARNING
Unsuitable service fluids and consumables, and the incorrect use of these fluids and
consumables, can cause accidents, serious injuries, burns or poisoning.
•Service fluids must be kept in their original sealed container.
•Never store service fluids in empty food containers, bottles or any other non-original
containers as people finding these containers could drink them.
•Keep children away from all service fluids and consumables.
•Always read and follow the information and warnings on the service fluid packaging.
•When using products that give off harmful fumes, always work outdoors or in a well-
ventilated area.
•Never use fuel, turpentine, engine oil, nail varnish remover or other volatile fluids for
vehicle care. They are toxic and highly flammable. They could cause fires and explosions.
WARNING
•Only use suitable service fluids for refilling. Never use the wrong service fluid. Failure to
observe this warning can result in serious malfunctions and engine damage.
•Optional equipment and other accessories in front of the air inlet reduce the cooling effect
of the coolant. The engine may overheat at high ambient temperatures and high engine
loads.
NOTICE
®

You will need an external aerial to use a two-way radio in the vehicle.
Any retrofit installation of electrical or electronic equipment in the vehicle will affect its vehicle type
approval. Under certain circumstances, this can negate the type approval for the vehicle.
Volkswagen has approved the vehicle for use with two-way radios subject to the following
conditions:
•Correct installation of external aerial.
•A maximum transmitting power of 10 watts.
An external aerial is needed to give the equipment its optimal range.
Check first with a qualified workshop if you wish to use a two-way radio with a transmitting power of
over 10 watts. A qualified workshop is familiar with the technical options for retrofitting. Volkswagen
recommends using a Volkswagen dealership for this purpose.
Please observe legislation and the instructions and information given in the operating manuals for
radio equipment.
Information stored in the control units
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Your vehicle is factory fitted with electronic control units which are responsible for engine and
gearbox management. The control units also monitor the function of the exhaust system and the
airbags.
These electronic control units continuously evaluate data relevant to the vehicle while the vehicle is
being driven. Only these data will be stored if there are any faults recorded or any deviations from
the specified values. This is generally displayed by the indicator lamps on the instrument cluster.
Special units are required to read and evaluate data stored in the control units.
These data are stored so that specialist workshops can diagnose and solve problems. The
following data may have been stored:
•Engine and gearbox-relevant data.
•Speed.
•Direction of travel.
•Braking power.
•Seat belt monitor.
The control units never record conversations that take place in the vehicle. It is neither possible nor
permitted to use the stored data to create movement profiles.
When the vehicle is being used, situations may arise in which the stored data (alone or in
conjunction with other information such as accident reports, vehicle damage, witness statements
etc.) can become assignable to a particular person, in which case it may be necessary to consult an
expert and use the expert's information.
In vehicles with an emergency call function via a mobile telephone or other units, the current
location can be transmitted. In the event of an accident in which the control units register that an
airbag has been triggered, the system can automatically send out a signal. This depends on your
service provider. Transmission is possible only in areas with a sufficiently strong mobile telephone
signal.
Additional functions that are contractually agreed with the customer, e.g. vehicle positioning in an
emergency, allow certain vehicle data to be transmitted from the vehicle.
If radio equipment is not secured or not properly secured in the vehicle, it could be flung
though the interior during a sudden driving or braking manoeuvre, or in the event of an
accident. This can cause injuries.
•While the vehicle is in motion, always secure two-way radios properly outside the airbag
deployment zones or stow them away safely.
WARNING
If two-way radios that are not connected to an external aerial are used, electromagnetic
radiation in the vehicle could exceed limit values and thus be a health hazard for drivers and
other vehicle occupants. This also applies to external aerials that have not been correctly
installed.
•Two-way radios should only be used in the vehicle if an external aerial is properly
connected.
CAUTION

Event data recorder
The vehicle is not fitted with an event data recorder.
Event data recorders temporarily store vehicle information. This provides precise information in the
event of an accident. In vehicles with an airbag system, data that might be relevant in the event of
an accident can be stored, e.g. impact speed, belt buckle status, seat positions and trigger speed.
The scope of the data is manufacturer-specific.
An event data recorder may only be fitted if the owner has approved the procedure. This is covered
by legislation in some countries.
Reprogramming control units
All data for the control of components are stored in the control units. Some convenience functions,
such as lane change flash, single door unlocking and displays, can be reprogrammed using special
workshop equipment. If this is the case, the descriptions in your vehicle wallet will no longer
correspond with the original functions. Volkswagen recommends that you have any reprogramming
confirmed in the service schedule under Workshop comments.
Information about possible reprogramming can be obtained from the Volkswagen dealership.
Reading the vehicle's event memory
A diagnostic interface for reading the event memories is located in the vehicle interior ⇒. Data
relating to the function and status of the electronic control units are stored in the event memory.
Additional information on the stored data is available from qualified workshops.
The diagnosis interface is located behind near the fuse box in the footwell on the driver side.
The event memory should only be read and reset by a qualified workshop.
After a fault has been rectified, the information in the memory pertaining to the fault is deleted.
Other memory content is overwritten on an on-going basis.
Using a mobile telephone in the vehicle without a connection to the
external aerial
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Both during telephone calls and in standby mode, mobile telephones transmit and receive radio
waves, which may also be termed "high-frequency energy". Current scientific literature warns us
that radio waves can be harmful to human beings if they exceed certain limits. Government bodies
and international committees have introduced threshold values and guidelines to ensure that
electromagnetic radiation produced by mobile telephones does not pose a hazard to health.
However, there is no proven scientific evidence that demonstrates that cordless telephones are
absolutely safe.
For this reason, some experts are calling for more precautions to be taken in the use of mobile
telephones, by taking steps to reduce the level of personal exposure to electromagnetic radiation.
If a mobile telephone that is not connected to the vehicle's external aerial is used inside the vehicle,
the level of electromagnetic radiation could be higher than when the mobile telephone is connected
to an integrated aerial or any other external aerial.
If the vehicle is fitted with a suitable hands-free unit which enables the use of innumerable
additional functions of Bluetooth compatible mobile telephones, this will satisfy the legal
requirements in many countries which permit the use of a mobile telephone in a vehicle only if a
hands-free unit is used.
The hands-free system of the portable navigation device (delivered by Volkswagen) in your vehicle
has been developed for mobile telephones that are compatible with Bluetooth⇒ Portable
navigation device. Mobile telephones must be located in a suitable telephone holder or be stored
securely in the vehicle. If a telephone holder is used it must be securely attached to the base plate.
This is the only way to ensure that the mobile telephone is securely attached to the dash panel and
always within reach of the driver. Depending on the hands-free system, the connection between the
mobile telephone and the external aerial is established either via the telephone holder or via an
existing Bluetooth connection between the mobile telephone and the vehicle.
Connecting the mobile telephone is to a telephone aerial integrated in the vehicle or to an external
telephone aerial reduces the electromagnetic radiation generated by the telephone which could
affect the human body. Using an aerial also improves the quality of the signal.
Incorrect use of the diagnostic interface can cause faults, which can result in accidents and
serious injuries.
•Never read the event memory using the diagnostic interface yourself.
•The diagnostic interface should only be read by a qualified workshop.
WARNING
®
®
®

•Picture viewer.
•Navigation.
•Hands-free system for a mobile telephone via Bluetooth.
•Display for open doors or tailgate.
•ParkPilot ⇒ ParkPilot.
•Gear change indicator and driving style.
•Think-Blue-Trainer.
•Fuel warning.
Select user's manual for the portable navigation device (delivered by
Volkswagen)
•Switch on portable navigation device (delivered by Volkswagen).
•Touch the more function button on the screen.
•Press the Handbook function button.
•Select the required chapter and press the corresponding function button.
Removing the portable navigation device
•Use one hand to get a secure grip on the upper and lower edges of the portable navigation
device.
•Press the release button ⇒ Fig. 135A (arrow) until the device can be removed from the holder.
•Remove the portable navigation device and stow it securely.
•Remove the portable navigation device holder if necessary.
Installing the portable navigation device
•Fit the portable navigation device holder if necessary ⇒.
•Use one hand to get a secure grip on the upper and lower edges of the portable navigation
device.
•Place the portable navigation device in the upper holder and push on the lower edge until it
perceptibly engages ⇒.
Removing the portable navigation device holder
•If necessary, remove the portable navigation device.
•With one hand, take a firm grip of the holder's supporting arm and press the release button
⇒ Fig. 135B (arrow).
•Pull the holder up out of the dash panel.
•If necessary, close the opening by attaching the cover in the direction of the arrow ⇒ Fig. 136.
Fitting the portable navigation device holder mounting
•If necessary, remove the cover for the holder mount in the opposite direction of the arrow
⇒ Fig. 136.
•Insert the holder into the opening from above and push down until it perceptibly engages ⇒.
Accidents and injuries can occur if the driver is distracted. Operating the portable navigation
device can distract you from the road.
•Always drive carefully and responsibly.
•Select volume settings that allow signals from outside the vehicle to be easily heard at all
times (e.g. emergency service sirens).
•Setting the volume too high may damage your hearing. This also applies even if you are
only exposed to high volumes for short periods.
WARNING
Driving recommendations and traffic symbols displayed by the navigation system may differ
from the current traffic situation.
•Traffic signs and traffic regulations have priority over the recommendations and displays
provided by the navigation system.
•Adapt your speed and driving style to suit visibility, weather, road and traffic conditions.
WARNING

There are many precautions that have to be followed when lifting a vehicle on a workshop hoist or
floor jack. Do not try to lift a vehicle on a lifting platform or vehicle jack unless you have the training,
knowledge and experience to be able to do so safely.
Using the jack to lift the vehicle ⇒ Changing a wheel.
Consumer information
 Introduction
This chapter contains information on the followingsubjects:
⇒ Information stickers and plates
⇒ Using the vehicle in other countries and continents
⇒ Radio reception and aerials
⇒ Volkswagen repair information
⇒ Declaration of conformity
⇒ Declaration of conformity for wheels and tyres
⇒ Recycling and scrapping end-of-life vehicles
Additional information and warnings:
•Exterior views ⇒ Exterior views
•Pull-away assist systems ⇒ Pull-away assist systems
•Accessories, modifications, repairs and renewal of parts ⇒ Accessories, modifications, repairs
and renewal of parts
•⇒BookletService schedule,
Lifting your vehicle incorrectly with a lifting platform or vehicle jack can cause accidents and
serious personal injury:
•Always read and heed the operating instructions from the lifting platform or vehicle jack
manufacturer and any legal regulations before lifting the vehicle.
•All occupants should leave the vehicle before it is lifted.
•The vehicle should only be lifted at the points indicated in the illustrations ⇒ Fig. 137 and
⇒ Fig. 138. If the vehicle is not lifted at the points shown, it could fall off the lifting platform
when work is carried out, e.g. when the engine or gearbox is removed.
•The vehicle jacking points must be placed on the centre of the vehicle lift support surfaces,
with as much surface contact between the vehicle and the support surfaces as possible.
•Never start the engine when the vehicle is raised. The vibration of the engine could cause
the vehicle to fall off the lifting point.
•If work has to be carried out underneath the lifted vehicle, secure the vehicle with suitable
jack stands with a sufficient load-bearing capacity.
•Never climb up the lifting platform.
•Always ensure that the vehicle is not heavier than the lifting capacity of the lifting platform.
WARNING
•Never lift the vehicle by the engine oil sump, the gearbox or the front or rear axle.
•To prevent damage to the underside of the vehicle when lifting, rubber pads must be used.
Ensure that the lifting platform arms are able to move freely.
•The lifting platform arms must not be allowed to come into contact with the sills or any
other part of the vehicle.
NOTICE
Handling the vehicle incorrectly will increase the risk of accident and injuries.
•Comply with legal regulations.
•Observe the owner's manual.
WARNING
Handling the vehicle incorrectly could lead to the vehicle becoming damaged.
•Comply with legal regulations.
•Carry out service jobs in accordance with the service schedule.
•Observe the owner's manual.
NOTICE