2021 VOLKSWAGEN UP! warning

Cleaning and caring for the dash panel, wooden trims and plastic
parts
First read and observe the introductoryinformation and safety warnings⇒
Introduction
•Moisten a clean, lint-free cloth with water and clean the parts.
•Treat plastic parts (inside and outside the vehicle) and the dash panel with a special solvent-
free plastic cleaning and care product that has been approved by Volkswagen ⇒.
•Treat wooden trims with a mild soap solution.
•Clean the mount for the portable navigation device using a dry cloth only.
Cleaning seat belts
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Large particles of dirt on the automatic belt prevent it from rolling back properly and thus from
working effectively.
The seat belts must never be removed for cleaning purposes.
•Remove dirt with a soft brush ⇒.
•Carefully pull the dirty seat belt right out and leave it out.
•Clean the seat belt with a mild soap solution.
•Allow the seat belt fabric to dry completely.
•Do not allow the seat belt to roll up until it has dried completely.
Wheels and tyres
 Introduction
This chapter contains information on the followingsubjects:
⇒ Handling wheels and tyres
⇒ Rims
⇒ New wheels and tyres
⇒ Tyre pressure
⇒ Tread depth and wear indicators
⇒ Tyre damage
⇒ Spare wheel or temporary spare wheel
⇒ Tyre lettering
⇒ Winter tyres
⇒ Snow chains
Volkswagen recommends that work on tyres and wheels is carried out by a qualified workshop.
They are familiar with the procedure and have the necessary special tools and spare parts and the
Cleaning agents that contain solvents cause the surface of the airbag modules to become
porous. In an accident that triggers the airbag, loose plastic parts can cause serious injury.
•Never clean the dash panel or the airbag covers with cleansers that contain solvents.
WARNING
When cleaning the dash panel, ensure that the contacts for the portable navigation device do
not become wet as this could cause damage to the electrical system.
NOTICE
Check the condition of all seat belts regularly. If the belt webbing or any other part of the seat
belt becomes damaged have it removed and replaced immediately by a qualified workshop.
Damaged seat belts are very dangerous and can cause severe or fatal injuries.
•Never use chemical cleaning agents on the seat belts or their components. Furthermore
the seat belts may not come into contact with corrosive fluids, solvents or sharp objects.
These could considerably weaken the webbing.
•After cleaning, allow seat belts to dry completely before rolling them up. Otherwise the
automatic belt retractors could become damaged and thus impair their function.
•Never let any foreign bodies or liquids enter the slot for the seat belt buckle. This could
prevent the belt buckle and seat belt from working properly.
•Never try to repair, modify or remove the seat belts yourself.
•Damaged seat belts must be replaced immediately with seat belts approved by
Volkswagen for your vehicle type. Seat belts subjected to stress and stretched during an
accident must be replaced by a qualified workshop. Renewal may be necessary even if
there is no apparent damage. The belt anchorage should also be checked.
WARNING

proper facilities for disposing of the old tyres. Volkswagen recommends using a Volkswagen
dealership for this purpose.
Additional information and warnings:
•Transporting ⇒ Driving notes
•Braking, stopping and parking ⇒ Braking, stopping and parking
•Cleaning and caring for the vehicle exterior ⇒ Caring for and cleaning the vehicle exterior
•Consumer information ⇒ Consumer information
•Vehicle toolkit ⇒ Vehicle toolkit
•Hubcaps ⇒ Hubcaps
•Changing a wheel ⇒ Changing a wheel
•Breakdown set ⇒ Breakdown set
For technical reasons, it is not generally possible to use the wheels from other vehicles. This
can also apply to wheels of the same vehicle type. Refer to the vehicle documentation and ask a
Volkswagen dealership if necessary.
Handling wheels and tyres
Fig. 130 Diagram showing how to swap wheels
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The tyres are the most used and most underestimated parts of a vehicle. Tyres are very important
as the narrow tyre surfaces are the only contact between the vehicle and the road.
The service life of tyres is dependent on tyre pressure, driving style handling and fitting.
New tyres or tyres which are old, worn down or damaged cannot provide full levels of vehicle
control and braking power.
•Incorrect handling of wheels and tyres can reduce vehicle safety and cause accidents and
serious injuries.
•All four wheels must be fitted with radial tyres of the same type, size (rolling
circumference) and the same tread.
•New tyres will have to be run in as they will initially have reduced grip and braking effect.
Drive particularly carefully for the first 600 km in order to prevent accidents and serious
injury.
•Check tyre pressures regularly and always keep to the specified tyre pressure value. If the
tyre pressure is too low, it is possible that the tyre temperature will increase to such an
extent that the tread peels off and the tyre bursts.
•Never drive with worn tyres or tyres that are damaged (cuts, cracks or blisters). Driving
with tyres in this condition can result in blown tyres, accidents and serious injuries. Worn
or damaged tyres must be replaced as soon as possible.
•Never exceed the top speed and load permitted for the fitted tyres.
•The effectiveness of the driver assist systems and brake assist systems depends on the
tyre grip.
•If you notice unusual vibrations or if the vehicle pulls to one side when driving, stop the car
immediately and check the wheels and tyres for damage.
•In order to reduce the risk of losing control of the vehicle, and the risk of accident and
serious injury, never loosen the bolts on rims with bolted on rim rings.
•Do not use wheels or tyres if you do not know their history. Used wheels and tyres could
be damaged, even if the damage is not visible.
•Even if they have not been used, old tyres can suddenly lose pressure or burst, especially
at high speeds, and thus cause accidents and serious injuries. Avoid using tyres that are
more than six years old. If you have no alternative, drive slowly and with extra care at all
times.
WARNING

The tyres and wheel rims are an essential part of the vehicle's design. The tyres and rims approved
by Volkswagen are specifically matched to the characteristics of the vehicle and make a major
contribution to good road holding and safe handling.
Avoiding damage to the tyres
•If you have to drive over a kerb or similar obstacle, drive slowly and at a right angle if possible.
•Inspect the tyres regularly for damage such as cuts, cracks or blisters.
•Remove foreign objects that are in the outer tyre tread and have not penetrated the inner
tyre⇒ Tyre damage.
•Always respond to any warning messages given by the tyre monitoring system.
•Damaged or worn tyres must be replaced immediately ⇒ Tyre damage.
•Regularly check the tyres for hidden damage ⇒ Tyre damage.
•Never exceed the top speed and load permitted for the tyres that are fitted ⇒ Tyre lettering.
•Protect the wheels, including the spare wheel, from contact with corrosive substances, including
oils, lubricants, fuel and brake fluid ⇒.
•Replace missing dust caps immediately.
Tyres with directional tread pattern
Tyres with directional tread pattern have been developed to roll in one direction only. An arrow on
the tyre sidewall indicates the direction of rotation on tyres with directional tread ⇒ Tyre lettering.
The direction of rotation must be adhered to. This is the only guarantee for optimum grip and helps
to avoid aquaplaning, excessive noise and wear.
If, however, the tyre is fitted in the opposite direction to the tread pattern, you must take more care
when driving as the tyre is now no longer being used according to its designation. This is
particularly important on wet roads. The tyres must be replaced as quickly as possible or be fitted
with the tread in the correct direction.
Rotating wheels front to rear
Regularly rotating the wheels as shown in the illustration ⇒ Fig. 130 is recommended to help
ensure that tyres wear evenly. All the tyres will then last for about the same time.
Volkswagen recommends having the wheels changed by a qualified workshop.
Tyres that are older than 6 years
Tyres age through physical and chemical processes that can impair their function. Tyres that are
stored unused for an extended period will harden and become brittle more quickly than tyres which
are in constant use.
Volkswagen recommends replacing tyres that are older than 6 years with new tyres. This also
applies to tyres, including the spare wheel, which appear to still be in good condition and whose
tread depth has not yet reached the minimum value stipulated by legislation ⇒.
The age of a tyre can be determined from the manufacturing date, which is a component of the tyre
identification number () ⇒ Tyre lettering.
Storing tyres
Mark tyres before you remove them to indicate the direction of rotation. This ensures you will be
able to mount them correctly when you replace them (left, right, front, rear). When removed, the
wheels or tyres should be stored in a cool, dry and preferably dark place. Do not store tyres
mounted on the rim vertically.
Any tyres not fitted on rims should be kept in suitable sleeves to protect against dirt and should be
stored vertically (standing on the tread).
Old tyres should be disposed of as required by legislation.
Corrosive liquids and other substances can cause visible and invisible damage to the tyres,
which can cause the tyre to burst.
•Always keep chemicals, oils, lubricants, fuel, brake fluid and other corrosive substances
away from the tyres.
WARNING
Old tyres – even if they have not been used – can suddenly lose pressure or burst, especially
at high speeds, and thus cause accidents and serious injuries.
•Avoid using tyres that are more than six years old. If you have no alternative, drive slowly
and with extra care at all times.
WARNING

Rims
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The design of the wheel bolts is matched to the rims. If different rims are fitted, the correct wheel
bolts with the right length and correctly shaped bolt heads must be used. This ensures that the
wheels are fitted securely and that the brake system works properly ⇒ Changing a wheel.
For technical reasons, it is not generally possible to use the wheels from other vehicles. This can
also apply to wheels of the same vehicle type.
The tyres and rims approved by Volkswagen are specifically matched to the characteristics of the
vehicle and make a major contribution to good road holding and safe handling.
Wheel bolts
Wheel bolts must always be tightened with the correct tightening torque ⇒ Changing a wheel.
Rims with bolted-on rings
Rims with bolted-on rings consist of several components. These components are fastened using
special bolts and special fastening technology. This ensures that the wheel functions properly, does
not leak, remains safe and runs true. For this reason, damaged rims should be replaced. They may
only be repaired by a qualified workshop. Volkswagen recommends using a Volkswagen dealership
for this purpose ⇒.
Rims with bolted-on trims
Rims may have removable trims that are attached to the rim with self-locking bolts. Damaged trims
may only be repaired by a qualified workshop. Volkswagen recommends using a Volkswagen
dealership for this purpose ⇒.
Rims identification
In some countries, new rims are legally required to contain certain specifications on them.
Depending on the country the following specifications can appear on the rims:
•Seal of conformity
•Rim size
•Name of manufacturer or brand name
•Date manufactured (month / year)
•Country of origin
•Production number
•Raw materials batch number
•Product code
New wheels and tyres
First read and observe the introductoryinformation and safety warnings⇒
Introduction
New tyres
•Drive particularly carefully for the first 600 km with new tyres as the tyres have to be run in.
Tyres that have not been run in have reduced grip ⇒ and braking effect ⇒.
•All four wheels must be fitted with radial tyres of the same type, size (rolling circumference) and
the same tread.
The use of unsuitable or damaged rims can impair vehicle safety and cause accidents and
serious injury.
•Only use rims that have been approved for the vehicle.
•Check the rims regularly for damage and replace as necessary.
WARNING
Incorrect loosening and tightening of the bolts on rims with bolted-on rings can cause
accidents and serious injury.
•Never remove the bolts on rims with bolted-on rings.
•All work on rims with bolted-on rings must be carried out by a qualified workshop.
Volkswagen recommends using a Volkswagen dealership for this purpose.
WARNING

•The tread depth of new tyres may vary, according to the type and make of tyre and the tread
pattern.
Replacing tyres
•Tyres should be replaced at least in pairs and not individually (i.e. both front tyres or both rear
tyres together) ⇒.
•Old tyres should only be replaced by tyres that have been approved by Volkswagen for the
vehicle type. Ensure that the tyres used are correct in respect of size, diameter, load-carrying
capacity and maximum speed.
•Never use tyres with an effective size that is larger than Volkswagen-approved tyres. Larger
wheels could rub against the body or other parts of the vehicle.
Despite identical size details, the actual size of the various tyre makes may vary from these
specified dimensions, or the tyre contours may vary considerably.
Volkswagen-approved tyres are guaranteed to have the dimensions that are suitable for the
vehicle. The salesperson will have to provide a certificate from the tyre manufacturer for other tyre
makes to prove that the tyre is also suitable for the vehicle. This certificate must be stored in a safe
place in the vehicle.
Tyre pressure
Fig. 131 On the inside of the tank flap: tyre inflation pressure label
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The correct tyre pressure for factory-fitted tyres is shown on a sticker and applies to all-season,
summer and winter tyres. The sticker ⇒ Fig. 131 is located either on the driver door column or
inside the tank flap.
If the tyre pressure is too low or too high, the tyres will wear prematurely and the vehicle will not
handle well ⇒. The correct tyre pressure is particularly important at high speeds. Incorrect tyre
pressure causes premature wear and can cause a tyre burst.
The pressure should therefore be checked at least once a month and before starting a journey.
The given tyre pressure applies to cold tyres. Tyre pressure is always higher in warm tyres than it
is in cold tyres.
For this reason, never reduce the pressure in warm tyres to adjust the tyre pressure. This would
result in low tyre pressures that could cause the tyre to burst suddenly.
Checking tyre pressure
Only check the tyre pressure when the tyres have not been driven for more than a few kilometres at
low speed in the last three hours.
•The tyre pressures should be checked regularly and only when the tyres are cold. Always check
all the tyres, including the spare wheel if fitted. The tyre pressure should be checked more
frequently in colder regions, but only if the vehicle has not been moved beforehand. The tyre
pressure tester must function correctly.
•The tyre pressures must be altered to suit the vehicle load.
New tyres will have to be run in as they will initially have reduced grip and braking effect.
•Drive particularly carefully for the first 600 km in order to prevent accidents and serious
injury.
WARNING
Wheels must have the necessary freedom of operation. If the wheels do not have the
necessary freedom of operation, the tyre could rub on parts of the running gear, the vehicle
body and the brake lines. This can lead to a fault in the brake system and to tread separation
and thus to a tyre bursting.
•The actual tyre size must not exceed the tyre dimensions of manufacturers approved by
Volkswagen and must not rub on any vehicle body parts.
WARNING

•After altering the tyre pressures, ensure that the valve caps are screwed on.
The spare wheel or temporary spare wheel are filled to the highest tyre pressure permissible for
the vehicle.
Under-inflated tyres can contribute to an increase in fuel consumption.
Tread depth and wear indicators
Fig. 132 Tyre tread: wear indicators
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Tread depth
Difficult driving situations demand the deepest possible tread depth for the tyres and the same
tread depth for the tyres on the front and rear axles. This applies in particular for driving in winter
weather and cold temperatures and in wet conditions ⇒.
In most countries, the minimum tread depth required by law is 1.6 mm (measured in the tread
grooves next to the tread wear indicators). Observe any country-specific legal requirements.
Winter tyres lose a large degree of their effectiveness when the tread is worn down to a depth of
4 mm.
The tread depth of new tyres can vary according to type and manufacturer due to construction and
tread design.
Tread wear indicator in tyres
The original tyres on your vehicle have 1.6 mm high tread wear indicators running across the tread
⇒ Fig. 132. These wear indicators are positioned at set intervals around the tyre. Markings on the
tyre sidewall (for instance the letters TWI or other symbols) indicate the positions of the tread wear
indicators.
The tread wear indicators show if a tyre is worn down. The tyre must be replaced at the latest when
the tread depth is just before the tread wear indicator.
Too high or too low a pressure may cause the tyre to suddenly lose pressure or burst while
the vehicle is in motion. This can cause serious accidents and fatal injuries.
•If the tyre pressure is too low, it is possible that the tyre temperature will increase to such
an extent that the tread peels off and the tyre bursts.
•Fast speeds or overloading of the vehicle can cause overheating, sudden tyre damage
including tyre bursts and ripping of the tread surface and thus to a loss of control of the
vehicle.
•If the tyre pressure is too low or too high, the tyres will wear prematurely and the vehicle
will not handle well.
•Check tyre pressures regularly, at least once a month, and before every long journey.
•All tyres must have the correct tyre pressure to suit the vehicle load.
•Never reduce excess pressure when the tyres are warm.
WARNING
•When attaching the tyre pressure gauge, ensure that you do not position it at an angle to
the valve shaft. This can damage the tyre valve.
•Missing valve caps, or valve caps that are not suitable or not screwed on properly, can
cause damage to the tyre valve. Always use valve caps that comply with the factory-fitted
valve cap specifications. Always screw on valve caps fully.
NOTICE

Tyre damage
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Damage to tyres and rims is often not readily visible. Any unusual vibrations or signs that the car is
pulling to one side may indicate that one of the tyres is damaged ⇒.
•Reduce your speed immediately if you suspect that a wheel is damaged.
•Check the tyres and rims for damage.
•If the tyre is damaged, do not drive on. Seek expert assistance.
•If there is no visible damage, drive slowly and cautiously to the next qualified workshop in order
to have the vehicle checked.
Foreign bodies in the tyre
•Leave the foreign body in the tyre if it has entered the inner tyre. However, foreign bodies that
are stuck between the tyre tread blocks can be removed.
•For vehicles with a spare wheel or temporary spare wheel: where appropriate, change the
damaged wheel ⇒ Changing a wheel If required, seek expert assistance when changing the
damaged wheel. Volkswagen recommends using a Volkswagen dealership for this purpose.
•For vehicles with a breakdown set: if required, seal the tyre and pump it up using the
breakdown set ⇒ Breakdown set. Proceed to a qualified workshop. Volkswagen recommends
using a Volkswagen dealership for this purpose.
•Check the pressure and adjust it as required.
Tyre wear
Tyre wear is affected by several factors. These include:
•Driving style.
•Unbalanced wheels.
•Running gear setting.
Driving style – fast cornering, heavy acceleration and hard braking all increase tyre wear. The
running gear should be checked by a qualified workshop if the tyres show excessive wear despite a
normal driving style.
Unbalanced wheels – the wheels on new vehicles are balanced. However, various factors
encountered in normal driving can cause them to become unbalanced, which results in steering
vibration. Unbalanced wheels will affect levels of wear on the steering system and the suspension.
In this case the wheels should be balanced again. A new tyre will have to be balanced after fitting.
Running gear setting – incorrect wheel alignment causes excessive tyre wear, impairing the safety
of the vehicle. The wheel alignment should be checked by a qualified workshop if tyres show
excessive wear.
Spare wheel or temporary spare wheel
Worn tyres are a safety risk and can lead to a loss of control of the vehicle and cause serious
injury.
•Tyres must be replaced at the latest when the tread is worn down to the tread wear
indicators.
•Worn tyres have considerably less tread, particularly on wet roads, which can cause the
vehicle to glide along the road surface (aquaplaning).
•Worn tyres reduce the possibility of controlling the vehicle well in normal and difficult
driving situations and increase braking distance and the risk of sliding.
WARNING
If you notice unusual vibration or the car pulling to one side while the vehicle is in motion, this
may indicate that one of the tyres is damaged.
•Reduce speed immediately and park the vehicle without obstructing traffic.
•Check the tyres and rims for damage.
•Never drive on if wheels or tyres are damaged. Seek expert assistance instead.
•If there is no visible damage, drive slowly and cautiously to the next qualified workshop in
order to have the vehicle checked.
WARNING

Fig. 133 In the luggage compartment: handwheel for securing the spare wheel
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Removing the spare wheel
•Open the tailgate and lift up the luggage compartment cover ⇒ Luggage compartment
•If necessary, remove the variable luggage compartment floor ⇒ Luggage compartment.
•Lift up the floor covering at the recess and remove from the luggage compartment.
•If necessary, remove the vehicle tools with the container.
•Unscrew the handwheel in the middle of the spare wheel ⇒ Fig. 133 anticlockwise fully and
remove the spare wheel.
Storing the removed wheel
•Remove the floor covering.
•Place the removed wheel into the spare wheel well with the rim facing downwards and ensure
that the central hole in the rim is positioned exactly above the hole in the wheel well.
•Turn the handwheel clockwise on the stud until the wheel is secured firmly.
•If necessary, place the vehicle toolkit back in the container in the luggage compartment.
•Put the floor covering back on the floor of the luggage compartment.
•Lift the luggage compartment back down.
•Close the tailgate.
If the spare wheel tyre is not the same as the tyres that are mounted on the
vehicle
If the spare wheel is not the same as those mounted on the vehicle – for example if winter tyres or
the temporary spare wheel are fitted – only use the spare wheel for a short period of time and drive
with extra care ⇒.
Refit the normal, functional road wheel as soon as possible.
Follow these guidelines:
•Do not drive faster than 80 km/h (50 mph).
•Avoid full acceleration, sudden braking and fast driving through bends in the road.
•Do not use snow chains on the temporary spare wheel ⇒ Snow chains.
•The tyre pressure must be checked as soon as possible after fitting the spare wheel or
temporary spare wheel ⇒ Tyre pressure.
The tyre pressure of the spare wheel or temporary spare wheel should be checked together with
the normal tyres, at least once a month. The spare wheel should have the highest pressure allowed
for the vehicle ⇒ Tyre pressure. The tyre pressure for the temporary spare wheel can be found on
the sticker on the temporary spare wheel.