Please note that the validity of the Volkswagen LongLife mobility guarantee may differ depending on
the country in which the vehicle was sold. Please ask your Volkswagen dealership for further
information.
The selling Volkswagen dealership will issue a comprehensive LongLife mobility guarantee for every
new vehicle which applies from the time of delivery until the first due inspection. If you purchase
your new vehicle directly from Volkswagen AG, Volkswagen AG will issue the LongLife mobility
guarantee from the time of delivery until the first due inspection.
Your Volkswagen dealership will extend the LongLife mobility guarantee until the following
inspection when the due inspection is carried out by the dealership. The service costs include the
entire guarantee package.
The comprehensive LongLife mobility guarantee includes the following services:
If your vehicle can no longer be driven due to a technical defect1), corresponding assistance will be
provided in the case of breakdown or accident. The LongLife mobility guarantee provides with you
protection and mobility.
The inspection is not only about car maintenance - it also ensures that your car remains roadworthy
and in perfect working order. For this reason, servicing should be carried out regularly in accordance
with the manufacturer's specifications.
Your entitlement to the LongLife mobility guarantee is documented in the digital service schedule
each time your car is serviced. A full service history shows that your car has been professionally
maintained and cared for.
1) A vehicle which can no longer be driven is a vehicle which cannot reach a workshop under its own
power.
Data storage and services
Your vehicle is fitted with electronic control units. Some of these are required to make sure your
vehicle remains safe while others provide support while driving (driver assist systems). Furthermore,
your vehicle is equipped with convenience and Infotainment functions, which are also made possible
using electronic control units.
Electronic control units contain data memories which can store information regarding the vehicle
status, component load levels, servicing requirements, technical events and faults on a temporary or
permanent basis. This information generally documents the status of a component, a module, a
system or the environment, e.g.:
. filling levels, tyre pressure, battery status.
deceleration, lateral acceleration, display of fastened seat belts.
tem components, e.g. lights, brakes.
stability control systems.
e.g. temperature, rain.
As well as performing the actual control functions, these data are also used to detect and rectify
faults and help Volkswagen to improve vehicle functions. The majority of these data are temporary
and are only processed within the vehicle itself. Only a very small amount of data is stored in the
event memories or possibly on the vehicle key.
Reading out the vehicle's event memory
There is a diagnostic interface in the vehicle interior for reading out the event memories (on-board
diagnosis) ⇒ .
If you have service work performed on your vehicle, the technical data can be read out of the vehicle
together with the vehicle identification number by service employees, e.g. workshops, or third
parties such as breakdown services. Service work includes, for example, repairs, maintenance,
warranty work or quality assurance measures. The service workshop or third party collects,
processes and uses the data. The data document the vehicle's technical status, help in
troubleshooting and in improving quality and may be sent to Volkswagen in some cases.
Furthermore, the manufacturer is subject to legal product safety requirements. To make sure it
complies with these requirements, the manufacturer requires technical data from the vehicles.
Event memories in the vehicle can be reset by a service workshop as part of repair or service work.
The event memory should be read out and reset only by a qualified workshop. Additional
information on the stored data is available from the qualified workshop.
After a fault has been rectified, the information in the memory relating to the fault is deleted. Other
memory content is overwritten on an ongoing basis.
Event data recorder
This vehicle is equipped with an event data recorder. The main task of an event data recorder is to
record data in particular accident scenarios or accident-like situations, e.g. in the event of airbags
being triggered or a collision with an obstacle on the road. These data help in analysis of how a
vehicle system behaved in these situations. The event data recorder records data relating to driving
dynamics and the restraint system for a short period of 10 seconds or less. This information includes,
for example:
of the driver and front passenger were fastened.
These data help to obtain a better understanding of the circumstances in the situations where
accidents and injuries have occurred.
Data from driver assist systems are also recorded. In addition to information about whether the
systems were switched on or off, available only to a restricted extent or inactive, it is also possible to
determine whether these functions steered, accelerated or braked the vehicle in the above-
described situations. Depending on the vehicle equipment, these systems include the following:
Aerials on the interior of the windows can be identified by thin wires.
NOTICE
Aerials located on the inside of the windows could be damaged by corrosive or acidic substances or
if hard objects rub against the window.
NOTICE
A retrofitted Infotainment system must be compatible with the aerial amplifier fitted as standard in
the vehicle. The aerial amplifier could otherwise be damaged.
Component protection
Some electronic components and control units are fitted with component protection as standard,
e.g. the Infotainment system.
The component protection allows legitimate installation and replacement of components and
control units by a qualified workshop.
The component protection prevents the factory-supplied components from being operated without
restrictions outside the vehicle in the following situations:
When component protection is activated, the message SAFE CP is shown on the instrument cluster
display. Go to a qualified workshop.
Go to a qualified workshop if the message Component theft protection: Infotainment system
availability currently limited. Please switch on the ignition. is displayed in the Infotainment system
and component protection cannot be deactivated.
Information in accordance with the EU Chemicals Regulation REACH
In accordance with the European regulations on chemicals, known as REACH, Volkswagen would like
to inform you about the materials that may be found in your vehicle.
You can access this information online using your vehicle identification number ⇒ Technical data :
https://reachinfo.volkswagen.com
Declaration of conformity
Vehicles with two seats: there is no floor covering in the rear of the vehicle interior because there is
no rear bench seat ⇒ .
Vehicles with four seats: the centre seat on the rear bench seat cannot be used⇒ .
Transporting children safely
As with vehicles with passenger car approval (M1), approved child restraint systems can be used on
the seats ⇒ Safe transport of children .
Towing a trailer
If the vehicle is approved for towing a trailer, observe any local regulations for driving with a trailer
and using a towing bracket.
If the vehicle exceeds the gross vehicle weight rating or the rear axle load, do not exceed 80 km/h
when towing a trailer. This also applies to countries where higher speeds are permitted. Keep to
country-specific speed limits which may be lower for vehicles with trailers than for vehicles without
trailers.
The vehicle documents contain details of permitted excess loads. If no excess loads are shown, the
vehicle can be driven at 100 km/h, taking account of the laws which apply in different countries.
Technical data
Please refer to the vehicle documentation for technical data.
WARNING
Risk of injury and electric shock from exposed cables.
vehicle are covered up when using the vehicle.
WARNING
Risk of serious injuries due to transporting passengers incorrectly.
ms such as seat
belts and head restraints.
WARNING
Risk of serious and fatal injuries.
a) In certain European countries, the activation of or permission to use radio technology may be
restricted, not possible, or possible only when additional requirements have been fulfilled.
Technical data
Notes on technical data
Unless otherwise indicated or separately listed, the technical data apply to the basic model. The
values may differ if additional equipment is fitted, for different model versions and for special
vehicles and in the case of country-specific vehicle specifications. All data in the official vehicle
documents take precedence over these data.
Engine
The vehicle data sticker and the official vehicle documents show which engine is installed in your
vehicle.
Weight
The values for the kerb weight in the following tables apply for the road-ready vehicle with driver
(75 kg), service fluids including fuel tank carrying 90% of its capacity and, where applicable, tools and
spare tyre ⇒ . Additional equipment and retrofitted accessories increase the stated kerb weight
and reduce the maximum permitted load accordingly.
The load comprises the weights of the following:
system
Performance figures
In certain vehicles with heavy duty running gear, the engine could be governed to provide a
maximum speed of 210 km/h.
The performance figures were measured without equipment which may negatively influence
performance, such as a roof carrier or mudflaps.
Gross combination weight
The specified gross combination weights are applicable only for altitudes up to 1,000 m above sea
level. The maximum gross combination weight must be reduced by approximately 10% for every
further started 1,000 m in altitude.
Notes on the tables
Gearbox abbreviations: MG = manual gearbox, AG = automatic gearbox, DSG® = DSG® dual clutch
gearbox. MG6 = 6-speed manual gearbox.
WARNING