Front view
Fig. 2 Front view of the vehicle.
Key to ⇒ Fig. 2 :
Windscreen:
Vehicle identification number ⇒ Technical data
Windscreen wipers ⇒ Wipers ⇒ Wiper blades
Rain/light sensor in the area of the interior mirror ⇒ Rain/light sensor ⇒ Caring for and cleaning the
vehicle exterior
Sensor for lighting functions ⇒ Light functions ⇒ Caring for and cleaning the vehicle exterior
Bonnet opening lever ⇒ In the engine compartment
Behind the Volkswagen badge: radar sensor for assist systems ⇒ Caring for and cleaning the
vehicle exterior
Sensors for assist systems ⇒ Caring for and cleaning the vehicle exterior ⇒ Driver assist systems
Behind a cover: mounting for towing eye ⇒ Tow-starting or towing
Lights in the bumper ⇒ Lights ⇒ Changing bulbs
First read and observe the introductoryinformation and safety warnings⇒Introduction
Even when the above-mentioned requirements for using the services are met, the functionality of
the Car-Net services can be impaired or interrupted due to factors that lie outside the control of
Volkswagen AG. Such factors include in particular:
Maintenance, repairs, software updates and technical changes to your service provider’s
telecommunication systems, satellites, servers and databases.
The telecommunications provider has changed the mobile telecommunication standard for
transferring mobile data, e.g. from UMTS to EDGE or GPRS
An existing mobile telecommunications standard has been shut down by the telecommunications
provider.
Impairment or interruption to mobile and GPS reception, e.g. due to high speeds, solar storms,
weather, landscape, interfering devices or intensive use of the mobile network in the relevant cells.
Restricted availability, completeness or correctness of information provided by third parties, e.g.
maps.
Countries where Volkswagen Car-Net services are not available.
Apps
First read and observe the introductoryinformation and safety warnings⇒Introduction
The Volkswagen Car-Net app can execute Volkswagen Car-Net services in the vehicle and provide
information.
Volkswagen App-Connect allows content from Volkswagen apps and third party apps on mobile
devices to be shown on the Infotainment system screen.
There may be problems with compatibility with third party apps.
A wide range of applications may be available and they may be vehicle-specific and country-specific
⇒ . Content, range and provider of applications can vary. Some applications also depend on
availability of services offered by third parties.
We are unable to guarantee that the available apps can be run on all mobile devices and all
operating systems.
Applications offered by Volkswagen can be changed, discontinued, deactivated, reactivated and
expanded without prior notice.
Transporting items
Stowing luggage and loads
Cargo and luggage can be transported in the vehicle, on a trailer ⇒ Technical requirements and on
the roof ⇒ Roof carrier . Always observe the legal regulations.
Stowing luggage safely in the vehicle
Always distribute any loads in the vehicle as evenly as possible.
Always stow luggage and heavy objects in the luggage compartment ⇒ .
Place heavy objects as far forward in the luggage compartment as possible.
Observe gross axle weight ratings and the gross vehicle weight rating ⇒ Technical data .
Secure luggage to the fastening rings in the luggage compartment using suitable lashing, fixing and
securing straps ⇒ Luggage compartment equipment .
Also stow small objects safely.
If necessary, fold back the rear seat backrest and engage it securely.
If necessary, adjust the headlight range ⇒ Headlights .
Adjust the tyre pressure according to the vehicle load. Observe the tyre pressure sticker ⇒ Tyre
pressure .
In vehicles with a tyre monitoring system, set the new vehicle load level as necessary ⇒ Tyre
monitoring system .
WARNING
Objects that are not secured, or are secured incorrectly, can cause serious injuries in the event of a
sudden driving or braking manoeuvre or accident. This applies particularly if objects are struck by an
airbag when activated and then flung through the vehicle interior. Please observe the following rules
to reduce the risk of accidents:
Always stow all objects in the vehicle securely.
Small and light objects should also be secured.
Objects should be stowed in the vehicle interior in such a way that they can never enter the airbag
deployment zones while the vehicle is in motion.
Always keep stowage compartments closed while the vehicle is in motion.
Stowed objects must never cause passengers to assume an incorrect sitting position.
If an item is being stowed on a seat, this seat must not be used by any passengers.
Do not stow any hard, heavy or sharp objects loose in any of the vehicle's open stowage areas, on
the surface behind the rear seat backrest or on the dash panel.
Remove any hard, heavy or sharp objects from items of clothing and bags inside the vehicle and
stow them securely.
WARNING
Transporting heavy objects changes the vehicle's handling and increases the braking distance. Heavy
loads that are not properly stowed or secured in the vehicle can lead to a loss of vehicle control and
can cause serious injury.
WARNING
Incorrect refuelling can lead to fire, serious injuries and vehicle damage.
requirements.
-approved service additives in the approved quantity.
At cold temperatures, louder noises may occur in the diesel engine and the exhaust gas may be
tinged blue.
Refuelling
Fig. 158 Behind the tank flap: tank cap.
First read and observe the introductoryinformation and safety warnings⇒Introduction
See the section on technical data for information on filling capacities ⇒ Fuel tank capacity .
Refuelling process
button in the driver door.
it in the opening provided in the tank flap.
⇒ .
WARNING
Overfilling the fuel tank may cause the fuel to splash out and overflow. This can cause fires,
explosions and serious injuries.
Service identification
You can check whether your vehicle is equipped for the Flexible Service QI6 (Longlife) or Fixed
Service QI1, QI2, QI3, QI4, QI7 (dependent on time or mileage) in the vehicle data ⇒ Technical data
or on the inside cover of this owner's manual.
Permitted engine oil standards
Petrol engineswith particulate filter1)
Flexible ServiceVW 508 00 or alternatively VW 504 002)Fixed ServiceVW 502 00
Petrol engineswithout particulate filter
Flexible ServiceVW 508 00 or alternatively VW 504 00Fixed ServiceVW 502 00
Diesel engineswith particulate filter1)
Flexible ServiceVW 507 00Fixed ServiceVW 507 00
Diesel engineswithout particulate filter
Flexible ServiceVW 507 00Fixed ServiceVW 505 01
Volkswagen recommends engine oils.
NOTICE
additives is not covered by the warranty.
Using other engine oils can cause engine damage.
d engine oils are not
available. To avoid damaging the engine, a maximum quantity of 0.5 litres of the following engine oil
may be used only once until the next oil change:
SN (API SM).
ards ACEA C3 or API CJ-4.
1) Check with a qualified workshop if you are unsure whether your vehicle is equipped with a
particulate filter. Volkswagen recommends using a Volkswagen dealership for this purpose.
2) Using VW 504 00 instead of VW 508 00 may cause the vehicle's emissions values to increase
slightly.
Changing engine oil
First read and observe the introductoryinformation and safety warnings⇒Introduction
Examples:
78425 kg81462 kg83487 kg85515 kg87545 kg88560 kg91615 kg92630 kg93650 kg95690 kg97730
kg99775 kg100800 kg101825 kg102850 kg103875 kg104900 kg
Speed index
The speed index indicates the maximum permitted speed that may be driven with the tyres.
Pmax. 150 km/h (93 mph)Qmax. 160 km/h (99 mph)Rmax. 170 km/h (106 mph)Smax. 180 km/h
(112 mph)Tmax. 190 km/h (118 mph)Umax. 200 km/h (125 mph)Hmax. 210 km/h
(130 mph)Vmax. 240 km/h (149 mph)Wmax. 270 km/h (168 mph)Ymax. 300 km/h
(186 mph)Zover 240 km/h (149 mph)
Some tyre manufacturers use the code ZR for tyres with a maximum permitted speed of over
240 km/h (149 mph).
a) The TIN is the tyre serial number.
Maximum load and speed range for tyres
First read and observe the introductoryinformation and safety warnings⇒Introduction
Vehicles in the EU and the so-called EU user states are issued an EC Certificate of Conformity. This
details the size, diameter, load rating and speed range of all tyres approved by Volkswagen for the
relevant vehicle type.
The type plate shows whether there is an EC certificate of conformity for this particular vehicle. The
type plate can be seen on the lower part of the door pillar when the driver door is open ⇒ Technical
data .
that the vehicle has an EC certificate of
conformity.
certificate of conformity.
Winter tyres
First read and observe the introductoryinformation and safety warnings⇒Introduction
Winter or all-year tyres improve the handling and braking response in winter conditions. Volkswagen
recommends that winter tyres be fitted to the vehicle at temperatures below +7°C (+45°F) or in
winter conditions.
Winter tyres and all-year tyres lose a large degree of their effectiveness for winter conditions when
the tread is worn down to a depth of 4 mm.
The following applies when using winter tyres:
-specific legal requirements.
r wheels at the same time.
The service events differ according to oil change service and inspection. The service interval display
in the display of the instrument cluster serves as a reminder for the due date of the next service
event.
Your vehicle will receive either the fixed service or flexible service for the oil change service,
depending on the vehicle equipment, the engine type and the operating conditions.
How do I know which type of service my vehicle needs?
⇒ Fig. 210 (arrow) ⇒ Technical data .
Service eventa) PR No. Service type Service interval
Oil change service QI1 Fixed Every 5,000 km or 1 yearb).
QI2 Every 7,500 km or 1 yearb).
QI3 Every 10,000 km or 1 yearb).
QI4 Every 15,000 km or 1 yearb).
QI6 Flexible According to service interval display.
Inspection According to service interval display.
Observe the information on engine oil specifications according to VW standards ⇒ Engine oil .
Features of the flexible service
With the flexible service, you only need to have an oil change service carried out if your vehicle
requires one. Individual operating conditions and personal driving style are taken into account in
order to determine this point in time. An important part of the flexible service is the use of LongLife
engine oil instead of conventional oil.
Observe the information on engine oil specifications according to VW standards ⇒ Engine oil .
If you do not wish to have the flexible service, you can opt for the fixed service instead. However, a
fixed service can affect your service costs. Your service advisor will be pleased to help.
Service interval display
Scheduled services at Volkswagen are displayed in the service interval display in the instrument
cluster ⇒ Service interval display or in the Vehicle settings menu in the Infotainment system
⇒ Vehicle settings menu . This service interval display provides information on services that include
an oil change or inspection. When an individual service is due, additional work that is due can also be
carried out, e.g. changing brake fluid and spark plugs.
a) Information is stated for vehicles used under normal operating conditions.
b) Whichever comes first.
Fig. 212 At the rear of the vehicle: rear view camera system in the Volkswagen badge or in the
number plate light (illustration).
The following overview contains recommendations for cleaning and care of individual vehicle
components ⇒ .
Windows, glass surfaces:
Remove wax residue, e.g. from care products, using the Volkswagen Genuine cleaning cloth -
000 096 166 A - or a suitable glass cleaner.
Use a hand brush to remove snow and ice. If you use a plastic scraper, move it in one direction only.
Use the Volkswagen Genuine de-icing agent (- 000 096 322 -) to remove ice.
Wiper blades:⇒ Wiper blades .
Paint:
Always treat surfaces carefully in order to prevent damage to the paint coat. Use a clean, soft cloth
and a mild soap solution1) or cleaning clay to remove any light dirt immediately, e.g. deposits, insect
residue, or cosmetics.
Repair minor paint damage with a touch-up pen. Refer to the vehicle data sticker for the paint code
⇒ Technical data . Consult a qualified workshop in the event of damage to surfaces with matt paint.
n deposits with a soap solution. Then remove any deposits with
cleaning clay.
Volkswagen Genuine hard wax (- 000 096 317 -).
cleaning to remove dirt and dust.
Plenum chamber, engine compartment:
Remove leaves and other loose objects with a vacuum cleaner or by hand ⇒ Fig. 211 ⇒ . Cleaning
of the engine compartment should always be performed by a qualified workshop ⇒ .
Water that has entered the plenum chamber via a manual process (e.g. from a high-pressure
cleaner) can cause considerable damage to the vehicle.