2021 VOLKSWAGEN EOS Owner´s Manual

Vehicles with Keyless Access
If the ignition will not start after reconnecting the vehicle battery, lock the vehicle from the outside and
unlock it again ⇒ page 42, Unlocking or locking the vehicle with Keyless Access. Then try to start the ignition again. If the ignition cannot be switched on, contact an authorized Volkswagen dealer, an authorized Volkswagen Service Facility, or another qualified workshop for assistance.
Automatic electrical load deactivation
If the vehicle battery drain is high, the intelligent onboard electrical system management automatically takes steps to help prevent battery drain.
x The idle speed is increased so that the alternator provides more power.
x The power to devices that consume a lot of electricity is cut back or switched off completely.
x When the engine is started, the power supply to the 12 Volt sockets is temporarily interrupted.
The onboard electrical system management cannot always keep the battery from being drained. For example, the battery will drain if the engine is not running, but the ignition is switched on or the parking lights are left on for a long time when parked.
What drains the vehicle battery?
x Long periods when the engine is not running, especially when the ignition is on.
x Using electrical systems or devices when the engine is switched off.
x Leaving the vehicle unlocked for several days when not in use.
x Operating the CSC roof when the engine is switched off.
x The selector lever is left for a long period of time in any position other than P when the ignition is switched off, Starting and stopping the engine.
WARNING
Failure to use the proper battery with proper mounting and connections may cause short circuits, fires, and serious personal injuries.
x Always use only maintenance-free or cycle-free, leak-proof batteries with the same specifications and dimensions as the original equipment battery. Specifications are listed on the battery housing.
WARNING
When the vehicle battery is charged, it produces highly explosive hydrogen gas.
x Charge vehicle batteries only in well-ventilated areas.
x Never charge a frozen or thawed battery. A dead battery can freeze at temperatures around +32 °F (0 °C).
x You must replace the vehicle battery if it was frozen.
x Incorrectly connected cables can cause a short-circuit. First connect the positive cable (+) and then the negative cable (-).
NOTICE
x Never disconnect the vehicle battery or connect 2 vehicle batteries to each other when the ignition is switched on or the engine is running. Doing this may damage the electrical system or electronic components.

x Never use a vehicle battery that does not meet the specifications for the vehicle battery for your vehicle. Using the wrong battery can damage the electrical system or electronic components and cause electrical malfunctions.
x Never connect power generating equipment, such as a solar panel or battery charger, to the 12 Volt socket in order to charge the vehicle battery. This can damage the vehicle's electrical system.
Dispose of the vehicle battery according to regulations. Vehicle batteries contain poisonous substances such as sulfuric acid and lead.
Battery acid can pollute the environment. Catch leaking operating fluids and dispose of them properly.

Exterior care and cleaning

WARNING
Improper care and cleaning of vehicle components can impact the safety features of the vehicle and cause severe injuries.
x Always clean and maintain vehicle components according to manufacturer's instructions.
x Only use approved or recommended cleaners.
NOTICE
Vehicle care products containing solvents can damage plastics and other vehicle the materials.
Wash the vehicle only at specifically designated wash locations to help prevent water contaminated with oil, grease and fuel from entering the storm drain sewer system. In some areas it is against the law to wash motor vehicles anywhere than other than at specified designated car washing locations.
When buying vehicle care products, try to choose those that are not harmful to the environment.
Never throw out vehicle care products with ordinary household waste. Always read and heed all the instructions and all WARNINGS on the package.
Washing the vehicle

Cleaning the CSC roof
x Clean the CSC roof only when it is closed ⇒ page 55, CSC roof.
x Wash the CSC roof only in an automatic car wash or by hand.
x Never wash the CSC roof with a power washer.
x If the CSC roof is very dirty, contact an authorized Volkswagen dealer or an authorized Volkswagen Service Facility.
x The CSC roof gaskets (rubber seals) require special care ⇒ page 382, Caring for rubber door and window seals.
x Ask an authorized Volkswagen dealer or an authorized Volkswagen Service Facility if you have any additional questions about cleaning and caring for the CSC roof.
WARNING
After the vehicle has been washed, the wet brakes or, in winter, brake discs or pads coated with ice, react slower and need longer stopping distances.
x Always dry the brakes and clean off any ice coatings with a few careful applications of the brake. Make sure not to endanger other motorists or cyclists or disobey legal requirements.
WARNING
x Always close the CSC roof completely before washing. Never pause the CSC roof in a partly open position to clean the side roof pillar shafts or the roof rods. The CSC roof will go down by itself after a short time and could injure someone who is in its way.
x Never reach into the roof pillar compartments or the roof linkage, regardless of whether the roof is opened, closed, or somewhere in between.
CAUTION
Sharp edges under the vehicle can cut exposed skin.
x Always protect your hands and arms from cuts on sharp metal edges when cleaning the underbody, the inside of the wheel housings, etc.
NOTICE
Never wash the CSC roof with a power washer or use “brushless” automatic car washes. Water that is sprayed under high pressure may cause leaks or may damage the rubber seals of the CSC roof.
x Do not use any rubber care materials that contain silicone or any cleaners that contain acids such as industrial dust remover or insect remover on the CSC roof seals.
NOTICE
x The water temperature must not be more than +140 °F (+60 °C).
x To help prevent damage to the paint, do not wash the vehicle in direct sunlight.
x Do not use insect sponges, abrasive kitchen sponges or similar things to clean the vehicle. These can damage the paint finish.

x Never clean headlights with a dry cloth or sponge. Always use a wet cloth or sponge. For best results use soapy water.
x When washing or rinsing the vehicle in cold weather, do not let water get into the lock cylinders or point the hose at gaps around the doors, hood, or luggage compartment lid. The water could freeze on the locks and seals and make it difficult to open the vehicle!
x In cold weather, dry the rubber gaskets (rubber seals) and the surfaces they touch with a cloth to make sure they do not freeze shut.
NOTICE
To help prevent vehicle damage in a car wash:
x Close the CSC roof completely.
x Compare the vehicle track width with the dimensions of the guide rails in the car wash to help prevent damage to wheel rims and tires!
x Switch off the rain sensor before driving the vehicle through a car wash, Rain sensor.
x Make sure there is enough clearance for the height and width of the vehicle.
x To help prevent paint damage to the engine hood, place wiper blades against the windshield after they have dried. Do not let them snap back into place.
x Fold the outside mirrors toward the vehicle body. Do not fold power folding mirrors manually!
x Lock the luggage compartment lid to help prevent unintentional opening in the car wash.
Washing with a power washer

WARNING
After the vehicle has been washed, the wet brakes or, in winter, brake discs or pads coated with ice, react slower and need longer stopping distances.
x Always dry the brakes and clean off any ice coatings with a few careful applications of the brake. Make sure not to endanger other motorists or cyclists or disobey legal requirements.
NOTICE
Never wash the CSC roof with a power washer or use “brushless” automatic car washes. Water that is sprayed under high pressure may cause leaks or may damage the rubber seals of the CSC roof.
x Do not use any rubber care materials that contain silicone or any cleaners that contain acids such as industrial dust remover or insect remover on the CSC roof seals.
NOTICE
x Water temperature should not be more than +140 °F (+60 °C).
x To help prevent damage to the paint, do not wash the vehicle in direct sunlight.
x In order for Park Distance Control to work correctly, the sensors in the rear bumper must be kept clean and clear of snow and ice.
x When using a power washer or steam cleaner, only spray the sensors directly for a short period of time and always keep the nozzle at least 4 inches (10 cm) from the sensor.
x Do not clean icy or snow-covered windows with a power washer.
x When washing or rinsing the vehicle in cold weather, do not let water get into the lock cylinders or point the hose at gaps around the doors, hood, or luggage compartment lid. The water could freeze on the locks and seals and make it difficult to open the vehicle!
Cleaning windows and outside mirrors

Windshield cleaners, special cleaners, and cleaning cloths are available from your authorized Volkswagen dealer and authorized Volkswagen Service Facility.
Removing snow
Remove snow from all windows and outside mirrors with an appropriate brush.
Removing ice
The best way to remove ice is with a deicer spray. When using an ice scraper always scrape in one direction, never back and forth. Dirt can scratch the glass when moving the scraper backward.
WARNING
Dirty or fogged up windows reduce visibility and increase the risk of accidents and severe injuries.
x Don't drive until you have clear visibility through all windows.
x Remove ice, snow and condensation from all inside and outside window surfaces.
NOTICE
x Never mix recommended cleaning agents with other cleaning agents in the windshield washer reservoir. If you do, this could cause sediments or other by-products that can clog the windshield wiper nozzles.
x Never use warm or hot water to remove snow and ice from windows and mirrors. This could cause the glass to crack!
x The heating elements for the rear defroster are on the inside of the rear window. Do not put stickers over the heating elements on the inside of the rear window and never clean the inside of the windows with corrosive or acidic cleaning agents or other chemicals that could damage the heating elements.
Cleaning and changing the windshield wiper blades

Fig. 159 Changing the windshield wiper blades.