2021 TOYOTA RAV4 phone

5005-16. What to do if... (Bluetooth®)
■In other situations
The Bluetooth
® connection sta-
tus is displayed at the top of the
screen each time the engine
switch is in ACC or ON.
Even though all conceivable
measures have been taken, the
symptom status does not
change.
●For details, refer to the owner’s
manual that came with the cellular
phone.
Likely causeSolution
Connection con-
firmation display
on this system is
set to on.
To turn off the
display, set con-
nection confir-
mation display
on this system to
off. ( P.404)
Likely causeSolution
The cellular
phone is not
close enough to
this system.Bring the cellu-
lar phone closer
to this system.
Radio interfer-
ence has
occurred.
Turn off Wi-Fi®
devices or other
devices that may
emit radio
waves.
The cellular
phone is the
most likely cause
of the symptom.
Turn the cellular
phone off,
remove and rein-
stall the battery
pack, and then
restart the cellu-
lar phone.
Enable the cellu-
lar phone’s
Bluetooth
® con-
nection.
Disable the
Wi-Fi
® connec-
tion of the cellu-
lar phone.
Stop the cellular
phone’s security
software and
close all applica-
tions.
Before using an
application
installed on the
cellular phone,
carefully check
its source and
how its operation
might affect this
system.
Likely causeSolution

5015-17. Connected Services overview
5
Audio
5-17.Connected Services overview
*: This function is not made avail-able in some countries or areas.
 The functions included are
classified into the following
four types.
• Type A: Function achieved by
using a smartphone or an embed-
ded cellular device in the vehicle
(DCM: Data Communication
Module) and the system
• Type B: Function achieved by using DCM and the system
• Type C: Function achieved by using DCM
• Type D: Function achieved by using DCM and a smartphone
●Connected Services functionality
is dependent upon network recep-
tion level and signal strength.
●Each function is available in the
following areas: • Toyota Apps is available in the
contiguous United States, Wash-
ington D.C. and Alaska.
•Wi-Fi
® Hotspot is available in the
contiguous United States, Wash-
ington D.C. and Alaska.
• Safety Connect is available in the contiguous United States, Wash-
ington D.C. and Alaska.
• Remote Connect is available in the contiguous United States,
Washington D.C. and Alaska.
• Service Connect is available in the contiguous United States, Wash-
ington D.C. and Alaska.
Connected Services*
Connected Services
includes Toyota Apps, Ser-
vice Connect, Wi-Fi
®
Hotspot, Safety Connect
and Remote Connect.
Functional overview
FunctionType
Toyota AppsType A
Wi-Fi® HotspotType B
Safety ConnectType C
Remote Connect, Ser-
vice ConnectType D

5025-17. Connected Services overview
Content provider
Provides contents to the application server.
Application server
Type A: Function achieved by using a smart-
phone or DCM
Of the functions included with Connected Services, the
Toyota Apps rely on the use of a smartphone or DCM.
Using a smartphone
• Toyota audio multimedia system enables applicable apps installed on a smartphone to be displayed on and operated from
the screen via a Bluetooth
®.
 Via DCM
• Toyota audio multimedia system enables applicable apps installed on the system to be displayed on and operated from th e
screen.
A few settings must be performed before Toyota Apps can be
used. ( P.504)
By using a smartphone or DCM
A
B

5035-17. Connected Services overview
5
Audio
Provides applications to the system or a smartphone.
Smartphone
*
Using the Toyota mobile application, communication is relayed
between the system, application server and content provider.
Applications
Display usable content from the content providers on the screen
using the data connection of the connected smartphone or DCM.
System
Content received, via a smartphone or DCM, from content pro-
vider servers is displayed on the screen. The system is equippe d
with an application player to run applications.
Via DCM
*: For known compatible phones, refer to http://www.toyota.com/
connected-services in the United States.
The required operations to acti-
vate applications and connect a
smartphone to the system, and
the registration steps for the
Connected Services are
explained in this section.
■Subscription
 Services requiring a separate
contract can also be used.
*
*: For details, refer to
http://www.toyota.com/
connected-services
or call 1-800-331-4331 in the
United States.
■Availability of function
 Toyota Apps is available in
the contiguous United States,
Washington D.C. and Alaska.
●Data usage fees may apply while
using Toyota Apps. Confirm data usage fees before using this func-
tion.
●For details regarding operation of
the Toyota Apps, refer to
http://www.toyota.com/
connected-services
in the United States.
●These function
s are not made
available in some countries or
areas. Availability of functions of
the Toyota Apps is dependent on
network reception level.
■Initializing personal data
The personal data used in appli-
cations can be reset. ( P.421)
 The following personal data
can be deleted and returned
to their default settings:
• Downloaded contents
• Radio stations that were listened
to
●Once initialized, the data and set-
tings will be eras ed. Pay much
attention when initializing the
C
D
E
F
Before using the function

5045-17. Connected Services overview
data.
■Settings required to use
Toyota mobile application
Perform the settings in the fol-
lowing order.
1 Download the Toyota mobile
application to your smart-
phone.
2 Open the Toyota mobile
application on your smart
phone and follow instruc-
tions. Bluetooth
® Pairing is
required.
In order to use Toyota mobile appli-
cation, the following must first be
performed:
 Register a Bluetooth® phone
with the hands-free system.
( P.394)
●Applications can only be used
when the Toyota mobile applica-
tion has been downloaded to your
smartphone, and the application is
running.
●Toyota mobile app lication opera-
tional procedures can also be con-
firmed by visiting
http://www.toyota.com/
connected-servicesin the United States.
●If a Toyota mobile application is
used while iPod audio/video is
being played back, system opera-
tion may become unstable.
*: Vehicles equipped with DCM
■Subscription
 After you have signed the
Telematics Subscription Ser-
vice Agreement and are
enrolled, you can begin
receiving services. A variety
of subscription terms are
available. Contact your
Preparation before using
Toyota mobile application
Type B: Function
achieved by using
DCM and the system
*
The functionality of Wi-Fi®
Hotspot is made possible
through the shared work of
the DCM and the system.
These are subscription-
based telematics services
that use Global Positioning
System (GPS) data and
embedded cellular technol-
ogy to provide safety and
security as well as conve-
nience features.
These services are available
by subscription on select,
telematics hardware-
equipped vehicles and sup-
ported by the Toyota
response center, which
operates 24 hours a day, 7
days a week.
For details about Wi-Fi
®
Hotspot: P.406
Before using the function

5085-17. Connected Services overview
*: Vehicles equipped with remote connect only
Remote Connect is a service
that lets you view and remotely
control certain aspects of your
vehicle.
■Subscription
 After you sign the Telematics
Subscription Service Agree-
ment (see the Safety Connect
section P.65), download the
Toyota App from your smart-
phone app store, and register
within the app (or enroll and
complete registration at the
dealer), you can begin using
these services.
 A variety of subscription terms
are available. Contact your
Toyota dealer, or call 1-800-
331-4331 for further subscrip- tion details.
■Availability of function
 Remote Connect is available
in the contiguous United
States, Washington D.C. and
Alaska.
●Availability of functions of the
Remote Connect is dependent on
network reception level.
●Remote Connect s hould only be
used by authorized users.
●Laws in some communities may
require that the vehicle be within
view of the user when operating
Remote Connect.
In some states, use of Remote
Connect may violate state or local
laws. Before using Remote Con-
nect, check your state and local
laws.
●Any malfunction of the vehicle
should be repaired by your Toyota
dealer.
●Remote Connect i s designed to
work at temperatures above
approximately -22 °F (-30 °C).
This specification is related to the
Remote Conne ct operation, but is
dependent on the vehicle’s oper-
ating temperature range which
may be different.
●Content is subject to change with-
out notice.
●Additional information can be
found at http:// www.toyota.com/
connected-services in the United
States.
Type D: Function
achieved by using
DCM and a smart-
phone
The functionality of Remote
Connect and Service Con-
nect are made possible by
the use of a DCM and a
smartphone.
For details about these ser-
vices, refer to
http://www.toyota.com/
connected-services.
Remote Connect*
WARNING
●Operating Remote Connect
incorrectly may lead to unfore-
seen accidents or malfunctions.
Check the vehicle condition and
assume full responsibility before
using.

5105-18. Connected Services operation
5-18.Connected Services operation
From the “MENU” button
1 Press the “MENU” button.
2 Select “Apps”.
3 Follow the steps in “From the
“APPS” button” from step 2.
( P.510)
From the “APPS” button
1 Press the “APPS” button.
 If a specific application screen
is displayed, press the
“APPS” button again.
2 Select the desired application
screen button.
: Select to activate an applica-
tion.
“Update”: Select to update the
applications. ( P.510)
: Displays the number of new
notifications for the application
When the Toyota Apps is acti-
vated, an application may need
to be updated. To update an
application, it is necessary to
download update data and
install it.
■Downloading update
If an update is available,
“Update” can be selected.
1 Select “Update” on the appli-
cation screen. ( P.510)
2 Check that downloading
starts.
Toyota Apps
Toyota Apps is a function
that enables certain apps
installed on a smartphone
or the system to be dis-
played on and operated
from the system screen.
Before the Toyota Apps can
be used, some setup needs
to be performed. ( P.504)
For details about the func-
tions and services provided
by each application, refer to
http://www.toyota.com/
connected-services
in the United States.
Using Toyota Apps
Updating an application

5115-18. Connected Services operation
5
Audio
“Download in Background”: Select
to operate other functions while
downloading.
“Cancel”: Select to cancel updating.
3Check that downloading is
complete.
“Later”: Select to install later. When
this screen button is selected, the
screen will re turn to the last dis-
played screen. To install the update
data: ( P.511)
“See Detail”: Select to display
detailed information on the update
data.
“Install”: Select to install the update
data. Follow the steps in “Installing
the update data” from step 2.
(  P.511)
■Installing the update data
After the downloading is com-
plete, “Update” will be changed
to “Install”.
1 Select “Install” on the appli-
cation screen. ( P.510)
2 Select “Continue”.
“Later”: Select to postpone the
installation of the update data and
go back to the previous screen.
3Check that installing is
started.
“Install in Background”: Select to
operate other functions while
installing.
4Select “OK” after the install-
ing is complete.
●The Toyota Apps cannot be oper-
ated while installing.
When problems occur with start- ing the application player, a
message will appear on the
screen. Referring to the table
below, identify the problem and
take the suggested corrective
action.

“When it is safe and legal to
do so, please ensure your
Toyota mobile application is
running and logged in on your
phone.”
The Toyota mobile application can-
not be connected to Bluetooth
®
SPP.
Refer to
http://www.toyota.com/
connected-services
in the United State s, to confirm if
the phone is Bluetooth
® SPP com-
patible or not, and then activate the
Toyota mobile application.
“Installation failed, please try
again”
Installation can be attempted again
by changing to the application
screen and pressing the “Install”
switch.
“Application download error.
Please try again later.”
Downloading can be attempted
again by checking the communica-
tion status, changing to the applica-
tion screen and pressing the
“Download” switch again.
“Download error, some
Toyota mobile application
functions may not work as
expected. Please reinitiate
the download process.”
If a message appears on
the screen