2021 TOYOTA MIRAI Warranties & Maintenance Guides (in English)

15
NEW VEHICLE LIMITED WARRANTY
This warranty also does not cover the following:
Tires
Tires are covered by a separate warranty
provided by the tire manufacturer. See
page 17.
Gradual Driving Range Reduction
As with all vehicles, the vehicle components
of the Mirai Fuel Cell will wear with time
and use , and vehicle range will decrease.
The actual range may vary considerably due
to driving styles, degrees of acceleration,
accessory load (for example, heate r and
A /C usage), operating environment and road
conditions. Vehicle range reduction is normal
and is NOT covered under warranty.
Normal Wear and Tear
Noise, vibration, cosmetic conditions and
other deterioration caused by normal wear
and tear .
Maintenance Expense
Normal maintenance services such as:
• Replacement of fluids and filters
• Lubrication
• Cleaning and polishing
• Replacement of worn wiper blades and
brake pads/linings
Vehicles with Altered Odometer
Failure of a vehicle on which the odometer
has been altered so that actual vehicle
mileage cannot be readily determined.


Salvage or Total-Loss Vehicles
Any vehicle that has ever been branded as
salvage, total loss, true mileage unknown or
similar title under any state’s law or has ever
been declared a “total loss” or equivalent by
a financial institution or insurer, such as by
payment for a claim in lieu of repairs because
the cost of repairs exceeded the cash value
of the vehicle. This exclusion does not apply
to the emission control warranties, including
Emission Control Warranty Enhancements or
any open Safety Recalls/SSCs/LSCs.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure. Such
damages include but are not limited to
inconvenience; the cost of transportation,
telephone calls and lodging; the loss of
personal or commercial property; and the
loss of pay or revenue.
Disclaimer of Extra
Expenses and Damages
The performance of necessary repairs
and adjustments is the exclusive remedy
under this warranty or any implied
warranty. Toyota does not authorize
any person to create for it any other
obligation or liability in connection with
this vehicle. Toyota shall not be liable
for incidental or consequential damages
resulting from breach of this written
warranty or any implied warranty. Any
implied warranty of merchantability or
fitness for a particular purpose is limited
to the duration of this written warranty,
except in states where this limitation
is not allowed.
Your Warranties in Detail
WARRANTY

16


DISPUTE RESOLUTION
If a dispute arises regarding your warranty
coverage, please follow the steps
described under “If You Need Assistance”
on page 5. Please note that you must use
the Dispute Settlement Program (or, in
California, the CDSP) before seeking
remedies through a court action pursuant
to the Magnuson-Moss Warranty Act. You
may also be required to use the Dispute
Settlement Program or CDSP before
seeking remedies under the “Lemon Laws”
of your state. Please check the appropriate
page of the Owner’ s Warranty Rights
Notification booklet (located in your glove
box) for the requirements applicable to
your state.
NEW VEHICLE LIMITED WARRANTY
Your Warranties in Detail
WARRANTY

17

OBTAINING
WARRANTY SERVICE
All tires supplied as original equipment
on new Toyota vehicles are warranted
by the individual tire manufacturer only,
and not Toyota. Coverages by individual
tire manufacturers may vary.
If you wish to obtain a hard copy of the
terms of the tire warranty offered by the
tire manufacturer, please contact the tire
manufacturer directly, or contact Toyota at:
T oyota Brand Engagement Center
Toyota Motor Sales U.S.A., Inc.
P.O. Box 259001
Plano, Texas 75025 -9001
Ph: (800 ) 331-4331
ORIGINAL EQUIPMENT
TIRE MANUFACTURERS
BF Goodrich /Michelin North America
P.O. Box 19001
Greenville, SC 29062
BF Goodrich: (877) 788-8899
Michelin: (800) 847-3435
www.bfgoodrichtires.com
www.michelinman.com
Bridgestone/Firestone
200 4th Avenue South
Nashville, TN 37201
Bridgestone: (800) 847-3272
Firestone: (800) 356-4644
www.bridgestone.com
www.firestonetire.com
Continental Tire of North America
1800 Continental Boulevard
Charlotte, NC 28273
(800) 847-3349
www.continentaltire.com
Dunlop Tires/Goodyear Tire
and Rubber Co.
1144 East Market Street
Akron, OH 44316
(800) 321-2136
www.dunloptires.com
www.goodyear.com






Falken Tire Corporation
8656 Haven Avenue
Rancho Cucamonga, CA 91730
(800) 723-2553

www.falkentire.com
Hankook Tire America Corporation
1450 Valley Road
Wayne, NJ 07470
(800) 426-5665
www.hankooktire.com
Kenda Tire
7095 Americana Parkway
Reynoldsburg, OH 43068
(866) 536-3287
www.kendatire.com
Maxxis International – USA
545 Old Peachtree Road
Suwanee, GA 30024
(800) 462-9947
www.maxxis.com
Nitto Tire U.S.A. Inc.
P.O. Box 6064
Cypress, CA 90630
(888) 529-8200
www.nittotire.com
Pirelli Tire LLC
100 Pirelli Drive
Rome, GA 30161
(800) 747-3554
www.pirelli.com
Toyo Tire U.S.A Corporation
P.O. Box 6052
Cypress, CA 90630
(800) 442-8696
www.toyotires.com
Yokohama Tire Corporation
1 MacArthur Place, Suite 800
Santa Ana, CA 92707
(800) 722-9888
www.yokohamatire.com
TIRE LIMITED WARRANTY
Your Warranties in Detail
WARRANTY

18Your Responsibilities


GENERAL INFORMATION
You are responsible for ensuring that your
Toyota is operated and maintained according
to the instructions in the Owner’s Manual
and this booklet.
You should keep detailed records of
vehicle maintenance, since under some
circumstances they may be required for
warranty coverage. These records should
include date of service, mileage at time of
service and a description of service performed
and/or parts installed. For your convenience,
a maintenance log is included in this booklet.
If you sell your vehicle, you should give your
maintenance records to the new owner.
Toyota will not deny a warranty claim solely
because you do not have records to show
that you maintained your vehicle. However,
damage or failure caused by lack of proper
maintenance is not covered under warranty.

WHERE TO GO FOR
MAINTENANCE
You may have maintenance performed on
your vehicle by any qualified person or
facility. However, Toyota recommends having
maintenance performed by an authorized
Mirai Fuel Cell Toyota dealership. Powertrain
and fuel cell component service or repairs
should be performed by an authorized Mirai
Fuel Cell Toyota dealership in accordance
with the safety precautions discussed at
the beginning of this booklet. In addition,
software updates may be available during
your scheduled maintenance visit and can
only be installed by an authorized Mirai Fuel
Cell Toyota dealership.
Authorized Mirai Fuel Cell Toyota dealerships
have technicians who are specially trained
to maintain and repair Toyota Mirai Fuel Cell
vehicles. They stay current on the latest
service information through Toyota technical
bulletins, service publications and training
courses. They are also certified through the
Toyota Certification Program, which involves
a series of rigorous examinations. Feel free to
ask the Toyota dealership to show you their
technicians’ credentials.
You can be confident you’re getting the best
possible service for your vehicle when you
take it to an authorized Mirai Fuel Cell
Toyota dealership.
OPERATION AND MAINTENANCE

WARRANTY

19Your Responsibilities

REPLACEMENT PARTS
Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts. However, Toyota
recommends using only Toyota Genuine
Parts when you need to replace a part
on your vehicle. Like all Toyota products,
Toyota Genuine Parts are built to the
highest standards of quality, durability
and performance. They are also designed
to fit your vehicle’s exact specifications.
Your Toyota dealership maintains an
extensive inventory of Toyota Genuine
Parts to meet your vehicle service needs.
And because it is linked electronically to
Toyota’s Parts Distribution Centers, the
dealership has quick access to any parts
it may not have in stock.


Toyota Genuine Parts are covered by their
own warranty (see your dealer for details)
or the remainder of any applicable New
Vehicle Limited Warranty, whichever is
longer. Parts that are not Toyota Genuine
Parts, or any damage or failures resulting
from their use, are not covered by any
Toyota warranty.

OPERATION AND MAINTENANCE

WARRANTY

20Your Responsibilities
BY GEOGRAPHIC REGION
In the United States, U.S.
Territories, Canada and Mexico
To obtain warranty service in the United
States, U.S. territories, Canada or Mexico,
take your vehicle to an authorized Mirai
Fuel Cell Toyota dealership. If your vehicle
cannot be driven, contact your nearest
authorized Mirai Fuel Cell Toyota
dealership for towing assistance.
When your vehicle is inoperable due to
failure of a warranted part, Toyota will
tow the vehicle to the closest authorized
Mirai Fuel Cell Toyota dealership within
300 miles of the vehicle’s location.
If the vehicle is located in excess of
300 miles from an authorized Toyota Mirai
Fuel Cell dealership, then the vehicle will
be towed to the nearest Toyota dealer and
you will be responsible for additional
towing charges to return the vehicle to
an authorized Mirai Fuel Cell Toyota
dealership, if necessary.
The Toyota Mirai Fuel Cell is being offered
in limited quantities. While non-powertrain
and non-fuel cell component warranty
service can be performed by any Toyota
dealership, powertrain warranty service
and fuel cell component warranty service
must only be performed by an authorized
Mirai Fuel Cell Toyota dealership.

Outside the United States, U.S.
Territories, Canada and Mexico
If you are using your vehicle outside the
United States, U.S. territories, Canada and
Mexico and need warranty service, contact
a local Toyota dealership. Please note,
however, that your vehicle may not be
repaired free of charge because the local
Toyota distributor may have no obligation
to provide warranty service for your
vehicle, and/or your vehicle may not
comply with local regulatory or
environmental requirements.
OBTAINING WARRANTY SERVICE
WARRANTY

21Your Responsibilities
EMERGENCY REPAIRS
If your vehicle is inoperable or unsafe to
drive and there is no Toyota dealership
reasonably available to make repairs, you
may perform the repairs yourself or have
them performed by another automotive
service provider. Toyota will reimburse you
for any of the repairs that are covered by
warranty. To receive reimbursement, present
to an authorized Mirai Fuel Cell Toyo t a
dealership your paid repair invoices and any
parts that were removed from the vehicle.
You will be reimbursed for warranted parts
at the manufacturer’s suggested retail price
and warranted labor at a geographically
appropriate hourly rate multiplied by
Toyota’s recommended time allowance
for the repair.



If your vehicle requires emergency repair,
Toyota assumes no liability for subsequent
failures caused by improper repairs or the

use of parts that are not Toyota Genuine
Parts unless you have the vehicle properly
repaired in a timely manner. To ensure that
warranty coverage remains intact, have
your vehicle inspected by an authorized
Mirai Fuel Cell Toyota dealership as soon
as possible after an emergency repair.
The Toyota Mirai Fuel Cell is being offered
in limited quantities. While non-powertrain
and non-fuel cell component warranty
service can be performed by any To
yota
dealership, powertrain warranty service
and fuel cell component warranty service
must only be performed by an authorized
Mirai Fuel Cell To
yota dealership.
OBTAINING WARRANTY SERVICE
WARRANTY

22
R
egular maintenance is essential
to obtaining the highest level of
performance, safety and reliability
from your Toyota. It can also increase
your vehicle’s resale value. The following
pages are designed to help you make sure
your vehicle receives proper and timely
maintenance. Along with other important
information related to vehicle service,
you’ll find factory-recommended
maintenance guidelines and a log in
which to document your vehicle’s
maintenance history. In addition to scheduled maintenance,

your vehicle requires ongoing general
maintenance such as fluid checks and
visual inspections. These procedures are
explained in the “Maintenance and Care”
section of the Owner’s Manual . Be sure
to perform these procedures regularly to
ensure the most trouble-free operation of
your vehicle.
With proper maintenance and care, your
vehicle will last longer and deliver more
dependable, economical performance.
Follow this booklet’s recommendations
and you’ll enjoy maximum reliability and
peace of mind from your Toyota for many
years to come.
THE IMPORTANCE OF SCHEDULED MAINTENANCE
Maintenance Log
MAINTENANCE