2021 TOYOTA MIRAI Warranties & Maintenance Guides (in English)

7
THE IMMOBILIZER KEY

THE NEW WORLD OF
ANTI-THEFT TECHNOLOGY
This Toyota vehicle may be equipped
with an electronic “immobilizer” anti-theft
system. When the key is inserted into the
ignition switch, it transmits an electronic
code to an immobilizer computer. The
engine will only start if the code in the
key matches the code in the immobilizer.
If the code does not match, the immobilizer
disables the ignition and fuel systems.
While an exact physical copy of the key
will open the door and allow retrieval of
items locked in the vehicle, it won’t start
the vehicle unless the key has the same
code as the immobilizer.


SECURITY
For security purposes, access to key
codes and service procedures for
e
lectronically registering replacement
keys is restricted. Only a Toyota dealer
or certain bonded/registered independent
l
ocksmiths can generate replacement keys.
Introduction
INTRODUCTION

8


REPLACING THE KEY
Upon purchase, each vehicle should have
two master keys and an aluminum tag
with a key code imprinted on it.
To generate a fully functional replacement
key (one that will both open the doors and
start the engine), one of the master keys
is required. To make a key that will open
the door for retrieval of items locked
inside the vehicle, the aluminum key-code
tag can be used. If a master key or the
aluminum key-code tag is not available,
a Toyota dealer or certain registered
locksmiths can obtain the key code from
a restricted-access database. These
businesses can also access a service
utility to reprogram the immobilizer if
all registered master keys have been
lost. If a Toyota dealer is not available,
please refer to www.aloa.org to find
a bonded/registered locksmith who
performs high-security key service.


KEEPING THE KEY SAFE
Replacing an immobilizer key may be
costly. It is advisable to keep a spare
master key and the aluminum key-code
tag in a safe place. If you record the
key code in more than one place, do not
record it in a way that can be easily
identified and associated with the vehicle.
It is wise to keep a copy of the key code
outside of the vehicle.
If the vehicle was delivered with less than
two keys and the aluminum key-code tag,
consider having the Toyota dealer or a
qualified independent automotive locksmith
make a duplicate key before you need it.
THE IMMOBILIZER KEY
Introduction
INTRODUCTION

9
W
e realize that your confidence
in the quality and reliability
of our products was a key
factor in your decision to buy a Toyota.
We also know how disruptive the loss
of transportation can be to your daily
routine. That’s why we’re pleased
to offer you the benefits of our
Transportation Assistance Policy.
Under this policy, you are eligible
for transportation assistance if your
Toyota must be kept overnight for
warranty-covered repairs. The policy
applies when your vehicle must be kept
overnight for any of the following reasons:
• The warranty repairs will take longer
than one day to complete.
• The warrantable condition requires extensive diagnosis.
• The parts needed for the warranty
repairs are not readily available and
your vehicle is inoperative or unsafe
to drive. The policy does not apply when warranty
repairs can be completed in one day but

the vehicle must be kept overnight due to
dealer or owner scheduling conflicts.
The Transportation Assistance Policy
applies for the duration of the New Vehicle
Limited Warranty. The policy applies to all
2021 model-year Toyotas sold and
serviced by authorized Toyota dealerships
in the mainland United States and Alaska.
For further details, please consult your
Toyota dealer.
TRANSPORTATION ASSISTANCE
Introduction
INTRODUCTION

10
Important: You must use the Dispute
Settlement Program (or, in California,
the CDSP) before seeking remedies
through a court action pursuant to the
Magnuson-Moss Warranty Act (the
“Act”). However, if you choose to
pursue rights and remedies not created
by the Act, you are not required to use
the Dispute Settlement Program
(CDSP). You may also be required to
use the Dispute Settlement Program or
CDSP before seeking remedies under
the “Lemon Laws” of your state. Please
check this booklet and the appropriate
page of the Owner’s Warranty Rights
Notification booklet for additional
information and the requirements
applicable to your state.
Who Is the Warrantor
The warrantor for these limited warranties
is Toyota Motor Sales, U.S.A., Inc.
(“Toyota”), a California corporation, P.O.
Box 259001, Plano, Texas 75025-9001.
Which Vehicles Are Covered
These warranties apply to all 2021 model-
year Mirai Fuel Cell vehicles distributed
by Toyota that are originally sold by an
authorized Mirai Fuel Cell Toyota dealer
in the United States and normally operated
or touring in the United States, U.S.
territories or Canada. Warranty coverage
is automatically transferred at no cost to
subsequent vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty terms
and conditions that may vary depending
on the part covered. A warranty for specific
parts or systems, such as the Powertrain
Warranty or Fuel Cell System Warranty,
is governed by the coverage set forth in
that warranty as well as the General
Warranty Provisions.
When Warranty Begins
The warranty period begins on the vehicle’s
in-service date, which is the first date the
vehicle is either delivered to an ultimate
purchaser, leased or used as a company
car or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by these
warranties are made at no charge for parts
and labor.
Parts Replacement
Any needed parts replacement will be
made using new or remanufactured parts.
The decision whether a part should be
repaired or replaced will be made by the
servicing Toyota dealership and/or Toyota.
Parts scheduled to be replaced as required
maintenance are warranted until their first
replacement only.
Your Warranties in Detail
GENERAL WARRANTY PROVISIONS
WARRANTY

11
Informal Dispute
Settlement Program
Toyota offers assistance through an
informal dispute settlement program
called the Dispute Settlement Program.
This program is administered by an
independent third party:
National Center for Dispute Settlement
P.O. Box 5152 8 4
Dallas, TX 75251-5284
Further information about this program
can be found in this booklet and the
Owner’s Warranty Rights Notification booklet.
California residents: Toyota offers
assistance through an informal dispute
settlement program called the California
Dispute Settlement Program (CDSP). A
brochure about the program is found in
your glove box. For additional information,
call the Toyota Brand Engagement Center
at (800) 331-4331. You may also contact
the CDSP directly at (888) 300-6237. Failure
to use the CDSP may affect your rights and
remedies under California’s “Lemon Laws.”
Limitations
The performance of necessary repairs and
adjustments is the exclusive remedy under
these warranties or any implied warranties.
Toyota does not authorize any person to
create for it any other obligation or liability
in connection with this vehicle.
Any implied warranty of merchantability
or fitness for a particular purpose is
limited to the duration of these written
warranties. Some states do not allow
restrictions on how long an implied
warranty lasts, so this limitation may not
apply to you.
Your Rights Under State Law
These warranties give you specific legal
rights. You may also have other rights that
vary from state to state.
Your Warranties in Detail
GENERAL WARRANTY PROVISIONS
WARRANTY

12
* Exception of the Hybrid Battery Pack Warranty coverage of 10 years/150,000 miles, whichever occurs first.
WARRANTY COVERAGE AT A GLANCE
Your Warranties in Detail
GENERAL WARRANTY PROVISIONS
WARRANTY

13
* Exception of the Hybrid Battery Pack Warranty coverage of 10 years/150,000 miles, whichever occurs first.

WHAT IS COVERED
AND HOW LONG
Basic Warranty
This warranty covers repairs and
adjustments needed to correct defects
in materials or workmanship of any
part supplied by Toyota, subject to the
exceptions indicated under “What
Is Not Covered” on pages 14–15.
Coverage is for 36 months or 36,000 miles,
whichever occurs first, with the exception of
air conditioning recharge, wheel alignment
and wheel balancing, which are covered for 12
months or 12,000 miles, whichever occurs first.
Fuel Cell System Warranty
This warranty covers repairs needed to
correc t defects in materials or workmanship
of the components listed here and supplied
by Toyo t a , subject to the exceptions indicated
under “What Is Not Covered” on pages 14-15 .
The Fuel Cell System Warranty is in effect for
8 years or 100,000 miles from the vehicle’s
in-service date, whichever occurs first for the
following components:
• Fuel cell air compressor
•
F
uel cell boost converter
•

F
uel cell ECU
•

F
uel cell hydrogen tanks
•

F
uel cell power control unit (PCU)
•

F
uel cell stack
•

H
ybrid battery ECU (battery voltage sensor)
•

H
ybrid battery pack*
•

Hybrid contro l module (power management
control module)
•

H
ydrogen fueling ECU


Powertrain Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of any component listed below and in the

next column and supplied by Toyota, subject
to the exceptions indicated under “What Is
Not Covered” on pages 14–15.
Coverage is for 60 months or 60,000 miles,
whichever occurs first.
Transaxle and Mounts
Case and all internal parts, transaxle mounts,
seals and gaskets
.
Front-Wheel-Drive Systems
Axle shaft, hub, bearings, seals and gaskets.
Restraint Systems Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of any seatbelt or airbag system supplied by
Toyota, subject to the exceptions indicated
under “What Is Not Covered” on pages 14–15.
Coverage is for 60 months or 60,000 miles,
whichever occurs first.
For vehicles sold and registered in the
state of Kansas, the warranty for seatbelts
and related components is 10 years,
regardless of mileage.
NEW VEHICLE LIMITED WARRANTY
Your Warranties in Detail
WARRANTY

14



Corrosion Perforation Warranty
This warranty covers repair or replacement
of any original body panel that develops
perforation from corrosion (rust-through),
subject to the exceptions indicated under
“What Is Not Covered” on pages 14–15.
Coverage is for 60 months, regardless
of mileage.
For information on how to protect your
vehicle from corrosion, refer to sections
related to maintenance and care in the
Owner’s Manual.
To w i n g
When your vehicle is inoperable due to failure
of a warranted part, Toyota will tow the
vehicle to the closest authorized Mirai Fuel Cell
Toyota dealership within 300 miles of the
vehicle’s loca
tion.
If the vehicle is located in excess of
300 miles from an authorized Mirai Fuel Cell
Toyota dealership, then the vehicle will be
towed to the nearest Toyota dealer and you will
be responsible for additional towing charges to
return the vehicle to an authorized Mirai Fuel
Cell Toyota dealership, if necessary.
Coverage is for 36 months, regardless
of mileage.


WHAT IS NOT COVERED
This warranty does not cover damage or
failures resulting directly or indirectly from
any of the following:
• Fire, accidents or theft
• Abuse or negligence
• Misuse — for example, racing
o r overloading
• Improper repairs
• Alteration or tampering, including
installation of non-Genuine
Toyota Accessories
• Lack of or improper maintenance,
including use of fluids and fuel
other than those specified in the
Owner’s Manual
• Installation of parts that are not
Toyota Genuine Parts
• Airborne chemicals, tree sap, road
debris (including stone chips), rail dust,
salt, hail, floods, wind storms, lightning
and other environmental conditions
• Water contamination
• Us e of a hydrogen fueling station that does
not conform to the Society of Automotive
Engineer s (SAE) fueling protocol
• Neglecting to follow correct fueling procedures
NEW VEHICLE LIMITED WARRANTY
Your Warranties in Detail
WARRANTY