2021 TOYOTA MIRAI mileage

5
B
oth Toyota and your Toyota dealer
are dedicated to serving your
automotive needs. Your complete
satisfaction is our first priority. Should
you have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
the quickest possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager
or customer relations manager. In most
cases, a satisfactory solution can be
reached at this step.
Step 2
If the dealership does not address your
concern to your satisfaction, call the
Toyota Brand Engagement Center
at (800) 331-4331.
Please have the following information
ready when you call:
• Your Toyota’s vehicle identification number
(located on the driver’s side corner of the
dashboard, under the windshield)
• Current mileage on your vehicle
• Name of your Toyota dealership
A Toyota customer relations representative
will assist you in working with the dealership
to find a satisfactory solution.
Step 3
If your concern has still not been resolved
to your satisfaction, Toyota offers
additional assistance through the Dispute
Settlement Program, a dispute resolution
program administered by the National
Center for Dispute Settlement. The
purpose of the Dispute Settlement
Program is to resolve disputes through
arbitration — a process by which two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge.
To request that your case be reviewed
through the program, complete the
customer claim form in the Owner’s
Warranty Rights Notification booklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 5152 8 4
Dallas, TX 75251-5284
To initiate arbitration, you must complete
an NCDS customer claim form and mail it
to NCDS. To request a form, call NCDS
at (800) 777-8119 or obtain a copy at
www.ncdsusa.org. When you call,
please have your vehicle identification
number, the current mileage on your
Toyota and the names of your selling
and servicing dealerships.
Introduction
IF YOU NEED ASSISTANCE
INTRODUCTION

13
* Exception of the Hybrid Battery Pack Warranty coverage of 10 years/150,000 miles, whichever occurs first.

WHAT IS COVERED
AND HOW LONG
Basic Warranty
This warranty covers repairs and
adjustments needed to correct defects
in materials or workmanship of any
part supplied by Toyota, subject to the
exceptions indicated under “What
Is Not Covered” on pages 14–15.
Coverage is for 36 months or 36,000 miles,
whichever occurs first, with the exception of
air conditioning recharge, wheel alignment
and wheel balancing, which are covered for 12
months or 12,000 miles, whichever occurs first.
Fuel Cell System Warranty
This warranty covers repairs needed to
correc t defects in materials or workmanship
of the components listed here and supplied
by Toyo t a , subject to the exceptions indicated
under “What Is Not Covered” on pages 14-15 .
The Fuel Cell System Warranty is in effect for
8 years or 100,000 miles from the vehicle’s
in-service date, whichever occurs first for the
following components:
• Fuel cell air compressor
•
F
uel cell boost converter
•

F
uel cell ECU
•

F
uel cell hydrogen tanks
•

F
uel cell power control unit (PCU)
•

F
uel cell stack
•

H
ybrid battery ECU (battery voltage sensor)
•

H
ybrid battery pack*
•

Hybrid contro l module (power management
control module)
•

H
ydrogen fueling ECU


Powertrain Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of any component listed below and in the

next column and supplied by Toyota, subject
to the exceptions indicated under “What Is
Not Covered” on pages 14–15.
Coverage is for 60 months or 60,000 miles,
whichever occurs first.
Transaxle and Mounts
Case and all internal parts, transaxle mounts,
seals and gaskets
.
Front-Wheel-Drive Systems
Axle shaft, hub, bearings, seals and gaskets.
Restraint Systems Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of any seatbelt or airbag system supplied by
Toyota, subject to the exceptions indicated
under “What Is Not Covered” on pages 14–15.
Coverage is for 60 months or 60,000 miles,
whichever occurs first.
For vehicles sold and registered in the
state of Kansas, the warranty for seatbelts
and related components is 10 years,
regardless of mileage.
NEW VEHICLE LIMITED WARRANTY
Your Warranties in Detail
WARRANTY

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Corrosion Perforation Warranty
This warranty covers repair or replacement
of any original body panel that develops
perforation from corrosion (rust-through),
subject to the exceptions indicated under
“What Is Not Covered” on pages 14–15.
Coverage is for 60 months, regardless
of mileage.
For information on how to protect your
vehicle from corrosion, refer to sections
related to maintenance and care in the
Owner’s Manual.
To w i n g
When your vehicle is inoperable due to failure
of a warranted part, Toyota will tow the
vehicle to the closest authorized Mirai Fuel Cell
Toyota dealership within 300 miles of the
vehicle’s loca
tion.
If the vehicle is located in excess of
300 miles from an authorized Mirai Fuel Cell
Toyota dealership, then the vehicle will be
towed to the nearest Toyota dealer and you will
be responsible for additional towing charges to
return the vehicle to an authorized Mirai Fuel
Cell Toyota dealership, if necessary.
Coverage is for 36 months, regardless
of mileage.


WHAT IS NOT COVERED
This warranty does not cover damage or
failures resulting directly or indirectly from
any of the following:
• Fire, accidents or theft
• Abuse or negligence
• Misuse — for example, racing
o r overloading
• Improper repairs
• Alteration or tampering, including
installation of non-Genuine
Toyota Accessories
• Lack of or improper maintenance,
including use of fluids and fuel
other than those specified in the
Owner’s Manual
• Installation of parts that are not
Toyota Genuine Parts
• Airborne chemicals, tree sap, road
debris (including stone chips), rail dust,
salt, hail, floods, wind storms, lightning
and other environmental conditions
• Water contamination
• Us e of a hydrogen fueling station that does
not conform to the Society of Automotive
Engineer s (SAE) fueling protocol
• Neglecting to follow correct fueling procedures
NEW VEHICLE LIMITED WARRANTY
Your Warranties in Detail
WARRANTY

15
NEW VEHICLE LIMITED WARRANTY
This warranty also does not cover the following:
Tires
Tires are covered by a separate warranty
provided by the tire manufacturer. See
page 17.
Gradual Driving Range Reduction
As with all vehicles, the vehicle components
of the Mirai Fuel Cell will wear with time
and use , and vehicle range will decrease.
The actual range may vary considerably due
to driving styles, degrees of acceleration,
accessory load (for example, heate r and
A /C usage), operating environment and road
conditions. Vehicle range reduction is normal
and is NOT covered under warranty.
Normal Wear and Tear
Noise, vibration, cosmetic conditions and
other deterioration caused by normal wear
and tear .
Maintenance Expense
Normal maintenance services such as:
• Replacement of fluids and filters
• Lubrication
• Cleaning and polishing
• Replacement of worn wiper blades and
brake pads/linings
Vehicles with Altered Odometer
Failure of a vehicle on which the odometer
has been altered so that actual vehicle
mileage cannot be readily determined.


Salvage or Total-Loss Vehicles
Any vehicle that has ever been branded as
salvage, total loss, true mileage unknown or
similar title under any state’s law or has ever
been declared a “total loss” or equivalent by
a financial institution or insurer, such as by
payment for a claim in lieu of repairs because
the cost of repairs exceeded the cash value
of the vehicle. This exclusion does not apply
to the emission control warranties, including
Emission Control Warranty Enhancements or
any open Safety Recalls/SSCs/LSCs.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure. Such
damages include but are not limited to
inconvenience; the cost of transportation,
telephone calls and lodging; the loss of
personal or commercial property; and the
loss of pay or revenue.
Disclaimer of Extra
Expenses and Damages
The performance of necessary repairs
and adjustments is the exclusive remedy
under this warranty or any implied
warranty. Toyota does not authorize
any person to create for it any other
obligation or liability in connection with
this vehicle. Toyota shall not be liable
for incidental or consequential damages
resulting from breach of this written
warranty or any implied warranty. Any
implied warranty of merchantability or
fitness for a particular purpose is limited
to the duration of this written warranty,
except in states where this limitation
is not allowed.
Your Warranties in Detail
WARRANTY

18Your Responsibilities


GENERAL INFORMATION
You are responsible for ensuring that your
Toyota is operated and maintained according
to the instructions in the Owner’s Manual
and this booklet.
You should keep detailed records of
vehicle maintenance, since under some
circumstances they may be required for
warranty coverage. These records should
include date of service, mileage at time of
service and a description of service performed
and/or parts installed. For your convenience,
a maintenance log is included in this booklet.
If you sell your vehicle, you should give your
maintenance records to the new owner.
Toyota will not deny a warranty claim solely
because you do not have records to show
that you maintained your vehicle. However,
damage or failure caused by lack of proper
maintenance is not covered under warranty.

WHERE TO GO FOR
MAINTENANCE
You may have maintenance performed on
your vehicle by any qualified person or
facility. However, Toyota recommends having
maintenance performed by an authorized
Mirai Fuel Cell Toyota dealership. Powertrain
and fuel cell component service or repairs
should be performed by an authorized Mirai
Fuel Cell Toyota dealership in accordance
with the safety precautions discussed at
the beginning of this booklet. In addition,
software updates may be available during
your scheduled maintenance visit and can
only be installed by an authorized Mirai Fuel
Cell Toyota dealership.
Authorized Mirai Fuel Cell Toyota dealerships
have technicians who are specially trained
to maintain and repair Toyota Mirai Fuel Cell
vehicles. They stay current on the latest
service information through Toyota technical
bulletins, service publications and training
courses. They are also certified through the
Toyota Certification Program, which involves
a series of rigorous examinations. Feel free to
ask the Toyota dealership to show you their
technicians’ credentials.
You can be confident you’re getting the best
possible service for your vehicle when you
take it to an authorized Mirai Fuel Cell
Toyota dealership.
OPERATION AND MAINTENANCE

WARRANTY

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IMPORTANT MAINTENANCE
INFORMATION
Maintenance Records
Maintaining your vehicle according to
the recommendations in this booklet is
required to ensure that your warranty
coverage remains intact. You should keep
detailed records of vehicle maintenance,
including date of service, mileage at time
of service and a description of service
and/or parts installation performed. The
scheduled maintenance log in this booklet
can help you document this information. If
you sell your vehicle, be sure to give your
maintenance records to the new owner.
Toyota will not deny a warranty claim
solely because you do not have records
to show that you maintained your vehicle.
However, damage or failure caused by lack
of proper maintenance is not covered
under warranty.


Maintenance Providers
Maintenance and repair services may be
performed by you or by any automotive
service provider you choose. Toyota will
not deny a warranty claim solely because
you used a service provider other than a
Toyota dealership for maintenance and
repairs. However, damage or failure
caused by improper maintenance or
repairs is not covered under warranty.
Dealer-Recommended
Maintenance
Your dealer may recommend more
frequent maintenance intervals or more
maintenance services than those listed in
the scheduled maintenance log. These
additional services are not required to
maintain your warranty coverage. Ask
your dealer to explain any recommended
maintenance not included in the scheduled
maintenance log.
For a complete description of Toyota
warranty coverages, see the Warranty
Information portion of this booklet.
MAINTAINING YOUR WARRANTY
Maintenance Log
MAINTENANCE

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USING THE MAINTENANCE LOG CHARTS
R
egular maintenance is essential
to obtaining the highest level of
performance, safety and reliability
from your Toyota. It can also increase
your vehicle’s resale value. This
booklet presents Toyota’s maintenance
recommendations in convenient checklists,
so you can easily see what type of
maintenance your vehicle needs and
document that the work was performed.
To ensure that your vehicle receives
first-quality service and parts, Toyota
recommends having maintenance
performed by an authorized Toyota
dealership. Toyota dealership technicians
are experts on Toyota vehicles, and they
use Toyota Genuine Parts designed to
your vehicle’s exact specifications. When
you go to a Toyota dealership, you can be
confident that they will use Toyota Genuine
Parts and have Toyota-trained technicians.
Miles or Months?
Toyota recommends obtaining scheduled
maintenance for your vehicle every
5,000 miles or six months, whichever
comes first.
For example:
• If you drive 5,000 miles in less than six
months, you should obtain maintenance
at 5,000 miles — don’t wait until six months.
• If at six months you have driven less
than 5,000 miles, you should obtain
maintenance at six months — don’t
wait until 5,000 miles.
Be sure to keep an eye on your mileage
so that you obtain maintenance when
recommended. If you are a low-mileage
driver, mark your calendar to remind
yourself to obtain maintenance every
six months.
Documenting Your Investment
To help you verify that you’ve invested in
proper maintenance, each maintenance
checklist includes space for your Toyota
dealership to certify that you obtained
Genuine Toyota Service for your vehicle.
The dealership may mark the dealer
service verification area with the following
stamp (which may be customized with the
dealership’s name):
Maintenance Log
MAINTENANCE

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5,000 miles or 6 months
■ Check installation of driver’s floor mat
■ Inspect and adjust all fluid levels1
■Inspect FC HV battery cooling intake filter2
■Inspect wiper blades
■Rotate tires
■ Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads: ■Inspect ball joints and dust covers
■Inspect drive shaft boots
■Inspect fuel cell air filter
■Inspect steering linkage and boots
■ Tighten nuts and bolts on chassis
and body
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
■ Inspect hydrogen supply system for
leaks and damage
■ Inspect hydrogen tank (with valve)
for leaks and damage
■Inspect hydrogen tank band for damage
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
4
■ Tighten nuts and bolts on chassis
and body
Operating on rough or muddy roads, or
roads with melted snow:
■ Inspect hydrogen supply system for
leaks and damage
■ Inspect hydrogen tank (with valve) for
leaks and damage
■Inspect hydrogen tank band for damage
10,000 miles or 12 months
■Check installation of driver’s floor mat
■Inspect and adjust all fluid levels1
■Inspect FC HV battery cooling intake filter2
■Inspect wiper blades
■Replace cabin air filter
■Rotate tires
■ Visually inspect brake linings/drums
and brake pads/discs
Inspect the following:
■Fuel cell air filter
■Fuel cell cooling system for leaks
■Hydrogen sensor
■ Hydrogen supply system for leaks
and damage
■ Hydrogen tank (with valve) for leaks
and damage
■ Hydrogen tank band for looseness
and damage
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads: ■Inspect ball joints and dust covers
■Inspect drive shaft boots
■Inspect steering linkage and boots
■ Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
4
■ Tighten nuts and bolts on chassis
and body

Dealer Service verification:
D
ate: Mileage:
Dealer Service verification:
D
ate: Mileage:
Maintenance Log
MAINTENANCE LOG
MAINTENANCE