2021 RAM PROMASTER CITY hood open

2
INTRODUCTION
Symbols Key ............................................................ 7
WARNINGS AND CAUTIONS ................................. 7
VAN CONVERSIONS/CAMPERS ............................ 7
VEHICLE MODIFICATIONS/ALTERATIONS .......... 8
Symbol Glossary ..................................................... 8
GETTING TO KNOW YOUR VEHICLE
KEYS ......................................................................10
Key Fob......................................................... 10
SENTRY KEY ..........................................................12
IGNITION SWITCH ................................................12
VEHICLE SECURITY SYSTEM — IF EQUIPPED ...13
To Arm The System ...................................... 13
To Disarm The System................................. 13
Rearming Of The System............................. 13
Security System Manual Override .............. 13
DOORS ..................................................................14
Power Door Locks ....................................... 14
Auto Unlock Doors ....................................... 14
Sliding Side Door ......................................... 14
Double Rear Swing Doors ........................... 16
Child-Protection Door Lock System ............ 17
SEATS ....................................................................17
Manual Adjustment (Front Seats)............... 18
Folding Rear Seat — If Equipped ................ 20
Heated Seats — If Equipped........................ 20 HEAD RESTRAINTS ............................................. 21
Front Adjustment ......................................... 21
Rear Adjustment — If Equipped .................. 22
Front Removal.............................................. 22
Rear Removal — If Equipped....................... 23
STEERING WHEEL ................................................ 23
Tilt/Telescoping Steering Column .............. 23
UCONNECT VOICE RECOGNITION QUICK
TIPS ........................................................................ 24
Introducing Voice Recognition .................... 24
Get Started ................................................... 24
Basic Voice Commands............................... 24
Additional Information ................................. 24
MIRRORS ............................................................. 25
Inside Rearview Mirror ................................ 25
Outside Mirrors ........................................... 25
Vanity Mirror................................................. 26
EXTERIOR LIGHTS ................................................ 27
Multifunction Lever...................................... 27
Headlights ................................................... 27
Daytime Running Lights (DRLs) —
If Equipped .................................................. 27 High/Low Beam Switch ............................... 28
Flash-To-Pass .............................................. 28
Parking Lights ............................................. 28
Follow Me Home/Headlight Delay .............. 28
Fog Lights — If Equipped ............................ 28
Turn Signals ................................................. 28
Lane Change Assist ..................................... 28
INTERIOR LIGHTS ................................................ 29
Courtesy/Interior Lights .............................. 29 WIPERS AND WASHERS .....................................30
Front Wiper Operation ................................. 30
Rear Wiper Operation — If Equipped .......... 31
CLIMATE CONTROLS ...........................................31
Manual Climate Control Descriptions And
Functions ..................................................... 31 Operating Tips.............................................. 33
WINDOWS ............................................................35
Power Window Controls — If Equipped ...... 35
Automatic Window Features ....................... 35
Power Windows System Initialization......... 36
Window Bar Grates — If Equipped .............. 36
Wind Buffeting ............................................ 36
HOOD .....................................................................37
Opening ........................................................ 37
Closing.......................................................... 37
CARGO AREA FEATURES .....................................38
Rear Cargo Tie-Downs ................................. 38
INTERIOR STORAGE AND EQUIPMENT ..............38
Storage ......................................................... 38
USB Control — If Equipped .......................... 40
Power Outlets .............................................. 40
ROOF RACK — IF EQUIPPED................................41
GETTING TO KNOW YOUR INSTRUMENT PANEL
INSTRUMENT CLUSTER........................................43
Instrument Cluster Descriptions................. 44

21_VM_OM_EN_USC_t.book Page 2

GETTING TO KNOW YOUR VEHICLE13
NOTE:
When opening the driver’s door with the key in
the ignition and the ignition placed in the STOP
(OFF/LOCK) position, a chime will sound to
remind you to remove the key.
VEHICLE SECURITY SYSTEM — IF EQUIPPED
The Vehicle Security system monitors the
vehicle doors and ignition for unauthorized
operation. When the Vehicle Security system is
activated, interior switches for door locks are
disabled. The system provides both audible and
visible signals. Every intrusion attempt causes
six continuous alarm cycles. Every alarm cycle
lasts for 30 seconds. For 26 seconds, the horn
will sound, and the turn signal lights will flash.
For four seconds, it will pause. After a maximum
of 10 alarm cycles, only the turn signal lights will
flash until the next alarm activation.
To Arm The System
The Vehicle Security system will arm when you
use the key fob to lock the doors. If a door or the
hood is not properly shut, the alarm system will
not be armed.
To Disarm The System
Use the key fob to unlock the door and disarm
the system. The Vehicle Security system will also disarm if a
programmed Sentry Key is inserted into the
ignition switch. To exit the alarm mode, push
the key fob unlock button, or insert a
programmed Sentry Key into the ignition switch.
The Vehicle Security system is designed to
protect your vehicle. However, you can create
conditions where the system will give you a false
alarm. If one of the previously described arming
sequences has occurred, the Vehicle Security
system will arm regardless of whether you are in
the vehicle or not. If you remain in the vehicle
and open a door, the alarm will sound. If this
occurs, disarm the Vehicle Security system.
Rearming Of The System
If the system has not been disabled, the Vehicle
Security system will rearm itself after the
15 additional minutes of turn lamps flashing. If
the condition which initiated the alarm is still
present, the system will ignore that condition
and monitor the remaining doors and ignition.
Security System Manual Override
The Vehicle Security system will not arm if you
lock the doors using the manual door lock.
Do not leave the key fob in or near the
vehicle, or in a location accessible to chil-
dren. A child could operate power windows,
other controls, or move the vehicle.
Do not leave children or animals inside
parked vehicles in hot weather. Interior
heat build-up may cause serious injury or
death.
CAUTION!
An unlocked vehicle is an invitation. Always
remove the key from the ignition and lock all
the doors when leaving the vehicle
unattended.
WARNING!
(Continued)
2

21_VM_OM_EN_USC_t.book Page 13

GETTING TO KNOW YOUR VEHICLE37
HOOD
Opening
To open the hood, two latches must be
released.

1. Pull the release lever located below the
instrument panel and in front of the
driver's door.

Hood Release Lever

2. Move to the outside of the vehicle, reach into the opening beneath the center of the
hood and push up the safety latch lever to
release it, before raising the hood.
Hood Safety Latch Lever Location

3. Raise the hood and place the hood prop rod in hood slot to secure the hood in the open
position.
Hood Prop Rod

Closing
CAUTION!
Be sure to disengage the rod and secure it in
closed position before closing the hood.
Damage may occur.
WARNING!
Be sure the hood is fully latched before driving
your vehicle. If the hood is not fully latched, it
could open when the vehicle is in motion and
block your vision. Failure to follow this warning
could result in serious injury or death.
CAUTION!
To prevent possible damage, do not slam the
hood to close it. Lower hood to approximately
12 inches (30 cm) and drop the hood to
close. Make sure hood is fully closed for both
latches. Never drive vehicle unless hood is
fully closed, with both latches engaged.
2

21_VM_OM_EN_USC_t.book Page 37

GETTING TO KNOW YOUR INSTRUMENT PANEL51
Door Open Warning Light
This indicator will illuminate when one
or more door(s) are not fully closed.
NOTE:
If the vehicle is moving and a door is opened,
there will also be a single chime.
Electronic Throttle Control (ETC) Warning
Light
This warning light will illuminate to
inform of a problem with the ETC
system. If a problem is detected while
the vehicle is running, the light will
either stay on or flash depending on the nature
of the problem. Cycle the ignition when the
vehicle is safely and completely stopped and
the transmission is placed in the PARK (P)
position. The light should turn off. If the light
remains on with the vehicle running, your
vehicle will usually be drivable; however, see an
authorized dealer for service as soon as
possible. If the light continues to flash when the vehicle is
running, immediate service is required and you
may experience reduced performance, an
elevated/rough idle, or engine stall and your
vehicle may require towing. The light will come
on when the ignition is placed in the ON/RUN or
MAR/ON/RUN position and remain on briefly as
a bulb check. If the light does not come on
during starting, have the system checked by an
authorized dealer.Engine Coolant Temperature Warning Light
This warning light warns of an
overheated engine condition. If the
engine coolant temperature is too
high, this indicator will illuminate and
a single chime will sound. If the temperature
reaches the upper limit, a continuous chime will
sound for four minutes or until the engine is
able to cool, whichever comes first.
If the light turns on while driving, safely pull over
and stop the vehicle. If the Air Conditioning
(A/C) system is on, turn it off. Also, shift the
transmission into NEUTRAL (N) and idle the
vehicle. If the temperature reading does not
return to normal, turn the engine off
immediately and call for service Ú page 207.
Oil Pressure Warning Light
This warning light will illuminate to
indicate low engine oil pressure. If the
light turns on while driving, stop the
vehicle, shut off the engine as soon as
possible, and contact an authorized dealer. A
chime will sound when this light turns on.
Do not operate the vehicle until the cause is
corrected. This light does not indicate how
much oil is in the engine. The engine oil level
must be checked under the hood.
Transmission Temperature Warning Light — If
Equipped
This warning light will illuminate to
warn of a high transmission fluid
temperature. This may occur with
strenuous usage such as trailer
towing. If this light turns on, stop the vehicle and
run the engine at idle or slightly faster, with the
transmission in PARK (P) or NEUTRAL (N), until
the light turns off. Once the light turns off, you
may continue to drive normally.
3

21_VM_OM_EN_USC_t.book Page 51

STARTING AND OPERATING59
3. If the engine fails to start within ten
seconds, place the ignition in the STOP
(OFF/LOCK) position, wait five seconds to
allow the starter to cool, then repeat the
Extended Park Starting procedure.
4. If the engine fails to start after eight attempts, allow the starter to cool for at
least 10 minutes, then repeat the
procedure.
If Engine Fails To Start
If the engine fails to start after you have
followed the “Normal Starting” or “Extreme Cold
Weather” procedure, and has not experienced
an extended park condition as identified in
“Extended Park Starting” procedure, it may be
flooded. Push the accelerator pedal all the way
to the floor and hold it there. Crank the engine
for no more than 15 seconds. This should clear
any excess fuel in case the engine is flooded. Leave the ignition key in the MAR (ON/RUN)
position, release the accelerator pedal and
repeat the “Normal Starting” procedure.
After Starting
The idle speed is controlled automatically, and
it will decrease as the engine warms up.
ENGINE BLOCK HEATER — IF EQUIPPED
The engine block heater warms the engine and
permits quicker starts in cold weather.
Connect the cord to a 110-115 Volt AC electrical
outlet with a grounded, three-wire extension
cord.
For ambient temperatures below 0°F (-18°C),
the engine block heater is recommended. For
ambient temperatures below -20°F (-29°C),
the engine block heater is required.
The engine block heater cord is routed under
the hood, behind to the driver’s side headlamp.
Follow the steps below to properly use the
engine block heater:
CAUTION!
To prevent damage to the starter, do not
crank continuously for more than 10 seconds
at a time. Wait 10 to 15 seconds before trying
again.
WARNING!
Never pour fuel or other flammable liquid
into the throttle body air inlet opening in an
attempt to start the vehicle. This could
result in flash fire causing serious personal
injury.
Do not attempt to push or tow your vehicle
to get it started. Vehicles equipped with an
automatic transmission cannot be started
this way. Unburned fuel could enter the
catalytic converter and once the engine has
started, ignite and damage the converter
and vehicle.
If the vehicle has a discharged battery,
booster cables may be used to obtain a
start from a booster battery or the battery in
another vehicle. This type of start can be
dangerous if done improperly
Úpage 204.
CAUTION!
To prevent damage to the starter, do not
continuously crank the engine for more than
25 seconds at a time. Wait 60 seconds
before trying again.
4

21_VM_OM_EN_USC_t.book Page 59

IN CASE OF EMERGENCY205
Preparations For Jump Starting
The battery in your vehicle is located in the front
of the engine compartment, behind the left
headlight assembly.

Battery Location

NOTE:
The positive battery post is covered with a
protective cap. Press on tabs, then lift up on the
cap to gain access to the positive battery post.
Positive Battery Post Protective Cap
Positive Battery Post Location
WARNING!
Take care to avoid the radiator cooling fan
whenever the hood is raised. It can start
anytime the ignition switch is ON. You can
be injured by moving fan blades.
Remove any metal jewelry such as rings,
watch bands and bracelets that could
make an inadvertent electrical contact. You
could be seriously injured.
Batteries contain sulfuric acid that can
burn your skin or eyes and generate
hydrogen gas which is flammable and
explosive. Keep open flames or sparks
away from the battery.
7

21_VM_OM_EN_USC_t.book Page 205

IN CASE OF EMERGENCY207
Disconnecting The Jumper Cables

1. Disconnect the negative
(-)
end of the
jumper cable from the engine ground of
the vehicle with the discharged battery.
2. Disconnect the opposite end of the negative (-) jumper cable from the
negative (-) post of the booster battery.

3. Disconnect the positive (+) end of the
jumper cable from the positive (+) post of
the booster battery.

4. Disconnect the opposite end of the positive (+) jumper cable from the
positive (+) post of the vehicle with the
discharged battery.

If frequent jump starting is required to start your
vehicle you should have the battery and
charging system inspected at an authorized
dealer.
IF YOUR ENGINE OVERHEATS
If the vehicle is overheating, it will need to be
serviced by an authorized dealer.
In any of the following situations, you can
reduce the potential for overheating by taking
the appropriate action.
On the highways — slow down.
In city traffic — while stopped, place the trans -
mission in NEUTRAL (N), but do not increase
the engine idle speed while preventing
vehicle motion with the brakes. NOTE:
There are steps that you can take to slow down
an impending overheat condition:
If your Air Conditioner (A/C) is on, turn it off.
The A/C system adds heat to the engine
cooling system and turning the A/C off can
help remove this heat.
You can also turn the temperature control to
maximum heat, the mode control to floor and
the blower control to high. This allows the
heater core to act as a supplement to the
radiator and aids in removing heat from the
engine cooling system.
CAUTION!
Accessories plugged into the vehicle power
outlets draw power from the vehicle’s battery,
even when not in use (i.e., cellular devices,
etc.). Eventually, if plugged in long enough
without engine operation, the vehicle’s
battery will discharge sufficiently to degrade
battery life and/or prevent the engine from
starting.
WARNING!
You or others can be badly burned by hot
engine coolant (antifreeze) or steam from
your radiator. If you see or hear steam coming
from under the hood, do not open the hood
until the radiator has had time to cool. Never
try to open a cooling system pressure cap
when the radiator or coolant bottle is hot.7

21_VM_OM_EN_USC_t.book Page 207

SERVICING AND MAINTENANCE227
Under normal operating conditions, the
catalytic converter will not require
maintenance. However, it is important to keep
the engine properly tuned to ensure proper
catalyst operation and prevent possible catalyst
damage. NOTE:
Intentional tampering with emissions control
systems can result in civil penalties being
assessed against you.
In unusual situations involving grossly
malfunctioning engine operation, a scorching
odor may suggest severe and abnormal catalyst
overheating. If this occurs, stop the vehicle, turn
off the engine and allow it to cool. Service,
including a tune-up to manufacturer's
specifications, should be obtained immediately.
To minimize the possibility of catalytic converter
damage:
Do not interrupt the ignition when the trans
-
mission is in gear and the vehicle is in
motion.
Do not try to start the vehicle by pushing or
towing the vehicle.
Do not idle the engine with any ignition
components disconnected or removed, such
as when diagnostic testing, or for prolonged
periods during very rough idle or malfunc -
tioning operating conditions.
Cooling System CAUTION!
The catalytic converter requires the use of
unleaded fuel only. Leaded gasoline will
destroy the effectiveness of the catalyst as
an emissions control device and may seri -
ously reduce engine performance and
cause serious damage to the engine.
Damage to the catalytic converter can
result if your vehicle is not kept in proper
operating condition. In the event of engine
malfunction, particularly involving engine
misfire or other apparent loss of perfor -
mance, have your vehicle serviced
promptly. Continued operation of your
vehicle with a severe malfunction could
cause the converter to overheat, resulting
in possible damage to the converter and
vehicle.
WARNING!
You or others can be badly burned by hot
engine coolant (antifreeze) or steam from
your radiator. If you see or hear steam
coming from under the hood, do not open
the hood until the radiator has had time to
cool. Never open a cooling system pressure
cap when the radiator or coolant bottle is
hot.
Keep hands, tools, clothing, and jewelry
away from the radiator cooling fan when
the hood is raised. The fan starts automati -
cally and may start at any time, whether the
engine is running or not.
When working near the radiator cooling fan,
disconnect the fan motor lead or turn the
ignition to the OFF mode. The fan is
temperature controlled and can start at any
time the ignition is in the ON mode.
8

21_VM_OM_EN_USC_t.book Page 227