2021 MERCEDES-BENZ V-CLASS MPV automatic transmission

#
Pull away as stra ight, slowly and
smoo thly as possible. If
th e drive wheels get trapped on loose or muddy
ground, reco verth eve hicle with the utmost care,
especially so if theve hicle is laden. #
Obser vethe no tes on permissible towing
me thods (/ page242). #
Never attem pttoreco ver a vehicle that is
st uck when a trailer is attached. #
If possible, pull theve hicle out backwards
using the trac ksit made before it became
st uc k. To
wing theve hicle with the axle raised &
WARNING Risk of accident when towing
with the ignition switched on
When towing away with the front axle raised
and the ignition switched on, ASR can brake
th ere ar axle wheels in an er ratic manner.
The vehicle can lose directional stabilit y. #
Switch off the ignition before towing the
ve hicle with the front axle raised. *
NO
TEDama getothe transmission due to
to wing with an axle raised on vehicles
with 4MATIC The transmission can be damaged
bytowing
with the front or rear axle raised. #
Vehicles with 4MATIC may be towed
with bo thaxles on the ground or loaded
and transpor ted. Wi
th th ere ar axle raised #
Obser vethe no tes on permissible towing
me thods (/ page242). #
Swit chon the hazard warning lamps
(/ page 107). #
Deactivate tow- aw ay protection (/ page67). #
Movethe front wheels tothest ra ight-ahead
position. #
Fixthesteering wheel in the cent reposition
with a steering wheel loc k. #
Release the parking brake (/ page152). #
Turn theke yto position 005Ainthe ignition lock
and remo vetheke y from the ignition loc k. #
Take theke y with you when leaving theve hi‐
cle. Do not
exceed a towing speed of 50 km/h. Loading
theve hicle for transport *
NO
TEDama gedue toincor rect attach‐
ment The
vehicle may be damaged when lashing to
ch assis components. #
Only lash theve hicle at the wheels. #
Obser vethe no tes on permissible towing
me thods (/ page242). #
Toload theve hicle onto a trailer or trans‐
por ter,use the trailer tow hit chortheto wing
ey e.
Before loading theve hicle #
Switch on the ignition. #
Vehicles with manual transmission: shift
th e transmission toneutral. #
Vehicles with automatic transmission:
shift the transmission toposition 005C. #
Release the parking brake (/ page152). #
Load theve hicle onto the transpor ter.
* NO
TEDama getothe drive train due to
incor rect positioning of theve hicle #
Do not position theve hicle abo vethe
connection point of the transport vehi‐
cle. #
Make sure that the front and rear axles come
to rest on the same transpor tation vehicle.
Af ter loading the vehicle #
Vehicles with manual transmission:
engage firs t or reve rsege ar. #
Vehicles with automatic transmission:
shift the transmission toposition 005D. #
Deactivate tow- aw ay protection (/ page67). Breakdown assis
tance 245

#
Turn theke yto position 005Ainthe ignition lock
and remo veit from the ignition loc k. #
Use the parking brake tosecure theve hicle
against rolling away. #
Secu retheve hicle bythe wheels. To
wing eyesto rage location The
towing eye is located in theve hicle tool kit
(/ page 247). Fi
tting/ removing the towing eye Fi
tting and removing the front towing eye
* NO
TEDama getotheve hicle due to
incor rect use of theto wing eye When a
towing eye is used toreco ver a vehi‐
cle, theve hicle may be damaged in the proc‐
ess. #
Only use theto wing eyeto to waw ay or
to w start theve hicle. Fixture
forth e front towing eyeinthe bumper #
Take theto wing eye and scr ewdriver from the
ve hicle tool kit (/ page247).
Fi tting #
Press the ar row on co ver1 and remo ve
co ver1 from the opening.
Yo u will see thefixture forth eto wing eye. #
Screw intheto wing eye clockwise tothe
st op. #
Insert the scr ewdriver into theto wing eyeand
tighten theto wing eye. #
Stow th e screwdriver in theve hicle tool kit.
Re moving #
Remo vethe scr ewdriver from theve hicle tool
kit. #
Insert the scr ewdriver into theto wing eyeand
turn theto wing eye anti-clockwise. #
Unscr ewand remo vetheto wing eye. #
Insert co ver1 with the lug at theto p and
press it in at the bottom until it engages. #
Stow th eto wing eye and the scr ewdriver with
th eve hicle tool kit.
Re ar towing eye Re
ar towing eye under the bumper #
When towing away ortow- starting a vehicle,
attach theto wing device torear towing eye
2 . #
Ifth eve hicle is equipped with a trailer tow
hitch, attach theto wing device tothe trailer
to w hit ch (/page 277). #
Obse rveth e no tes on permissible towing
me thods (/ page242). To
w starting vehicle (eme rgency engine start) Ve
hicles with automatic transmission
* NO
TEDama getothe automatic trans‐
mission due to tow-starting The automatic transmission may be damaged
in
the process of tow- starting vehicles with
automatic transmission. #
Vehicles with automatic transmission
must not be tow- star ted. #
Obser vethe no tes and information on start‐
ing assis tance (/ page 237). 246
Breakdown assis tance

Due
tothe legally prescribed accuracy of the
speedome ter and odome ter displa ys,th efo llow‐
ing tyres are not permitte dfo rta xis and hire cars:
R Wheel size catego ry 1
- 195/65 R16C
R Wheel size category 2
- 225/55 R17XL
- 245/45 R18XL
If th e wheel size category changes, you must
ha ve your vehicle's contro l unitsrecoded at a
qu alified specialist workshop. Information on
the direction of the tyres'
ro tation Ty
res with a specified direction of rotation ha ve
additional benefits, e.g. if there is a risk of aqua‐
planing. You will on lyga in these benefits if the
cor rect direction of rotation is obser ved.
An ar row on the side wall of the tyre indicates its
cor rect direction of rotation.
Yo u may also fit a spa rewheel against the direc‐
tion of rotation. Obser vethe time restriction on
use as well as the speed limitation specified on
th e spare wheel. Information on
storing wheels Obser
vethefo llowing when storing wheels:
R Wheels that ha vebeen remo ved should be
st ored in a cool, dry and, if possible, dark
place.
R Protect the tyres from oil, grease and fuel. Preparing
theve hicle for a wheel change Requ
irements
R The tyre-change tool kit is available.
R The vehicle is not on a slope.
R The vehicle is on solid, non-slippery and le vel
ground. #
Appl yth e parking brake. #
Movethe front wheels tothest ra ight-ahead
position. #
Vehicles with manual transmission:
engage firs t or reve rsege ar 005E. #
Vehicles with automatic transmission:
shift the transmission toposition 005D. #
Switch off the engine. #
Make sure that the engine cann otbe star ted. #
On le velte rrain: place choc ks orother suita‐
ble objects under the front and rear of the
wheel that is diagonally opposite the wheel to
be changed. #
On slight inclines: placechoc ks orother
suitable objects under the wheels on the
front and rear axles opposite the wheel tobe
ch anged. #
If included in theve hicle equipment, take the
tyre-change tool kit out of theve hicle tool kit
(/ page 247). #
If included in theve hicle equipment, remo ve
th e spare wheel from the spare wheel brac ket
( / page 265). #
If necessar y,remo vethe wheel co ver. #
Using the wheel wrench, loosen the wheel
nuts/bolts on the wheel you wish tochange
by about one full turn. Do not unscr ewthe
wheel bolts/nuts comple tely. #
Raise theve hicle (/ page 259). Ra
ising theve hicle when changing a wheel &
WARNING Risk of injury from incorrect
positioning of the jack
If yo u do not position the jack cor rectly at the
appropriate jacking point of theve hicle, the
jack could tip wi th theve hicle raised. #
Only position the jack at the appropriate
jacking point of theve hicle. The base of
th e jack must be positioned vertically
under the jacking point of theve hicle. &
WARNING Risk of injury fromvehicle tip‐
ping
On slopes, the jack could tip with theve hicle
ra ised. Wheels and tyres
259

Display messages
Possible causes/consequences and 0050 0050Solutions
This will se verely impair steerability and braking. Braking dis tance
may increase in an emergency braking situation. &
WARNING Risk of skidding if ESP ®
is malfunctioning
If ESP ®
is malfunctioning, ESP ®
cannot car ryout vehicle stabili‐
sation. In addition, other driving saf ety sy stems are switched off. #
Drive on carefull y. #
Have ESP ®
ch ecked at a qualified specialist workshop. #
Drive carefully on a suitable stre tch of road, making slight steer‐
ing mo vements at a speed abo ve20 km/h.
The functions mentioned abo vewill be available again when the
display message goes out.
If th e display message continues tobe shown: #
Drive on carefull y. #
Consult a qualified specialist workshop immediatel y.
0024 Release parking brake *
The red0024 indicator lamp on the instrument clus ter lights up.
A wa rning tone also sounds.
Yo u are driving with the parking brake applied or per form ing emer‐
ge ncy braking using the parking brake. #
Release the parking brake (/ page152).
0024
Parking brake See Own-
er's Manual *
The yellow 0024 warning lamp lights up and there d0024 indicator
lamp is off.
The parking brake is malfunctioning, e.g. af terth est ar ter battery
has been disconnected.
Re leasing the pa rking brake: #
Swit chthe ignition off and back on again. #
Depress the brake pedal and briefly pull the handle of the park‐
ing brake (/ page152). #
After around ten seconds, push down the handle of the parking
brake.
If th eye llow 0024 warning lamp is off: #
Release the parking brake.
If th eye llow 0024 warning lamp remains lit: #
Do not drive on. #
Secure theve hicle against rolling away. #
Vehicles with manual transmission: engagefirs tge ar. #
Vehicles with automatic transmission: shiftthe transmission
to 005D . #
Turn the front wheels towa rdsth eke rb. #
Consult a qualified specialist workshop. Display messages and
warning and indicator lamps 285

Display messages
Possible causes/consequences and 0050 0050Solutions
* The yellow 0024 warning lamp and there d0024 indicator lamp light
up.
The parking brake is malfunctioning.
Re leasing the pa rking brake: #
Swit chthe ignition off and back on again. #
Release the parking brake.
If th e parking brake still cannot be released: #
Do not drive on. #
Consult a qualified specialist workshop.
* The red0024 indicator lamp flashes and theye llow 0024 warning
lamp lights up.
The parking brake is malfunctioning. #
Swit chthe ignition off and back on again. #
Release or apply the parking brake.
If th ere d0024 indicator lamp continues flashing: #
Do not drive on. #
Secure theve hicle against rolling away. #
Vehicles with manual transmission: engagefirs tge ar. #
Vehicles with automatic transmission: shiftthe transmission
to 005D . #
Turn the front wheels towa rdsth eke rb. #
Consult a qualified specialist workshop.
0024
Depress brake pedal to
release *
The red0024 indicator lamp lights up.
Yo u ha vetried torelease the parking brake without depressing the
brake pedal. #
Depress the brake pedal. #
Torelease, pull the handle on the parking brake.
PRE-SAFE inoperative
See Owner's Manual *
Impor tant functions of PRE-SAFE ®
ha ve failed. All other occupant
saf ety sy stems, e.g. airbags, remain available. #
Consult a qualified specialist workshop immediatel y.
Information on these functions can be found under "PRE‑SAFE ®
(anticipatory occupant pr otection)" (/ page 36).
0075
Restraint sys. malfunc-
tion Consult workshop *
The restra int sy stem is malfunctioning. In addition, the0075 warn‐
ing lamp on the instrument clus ter lights up. &
WARNING Risk of injury duetomalfunctions in there stra int
sy stem
Components in there stra int sy stem may be activated uninten‐
tionally or not deploy as intended in an accident. #
Have there stra int sy stem checked and repaired immedi‐
ately at a qualified specialist workshop. 286
Display messages and warning and indicator lamps

Display messages
Possible causes/consequences and 0050 0050Solutions
Apply brake to select R *
Yo u ha vetried toshift the transmission toposition 005Ewithout
applying the brake. #
Depress the brake pedal. #
Select transmission position 005E.
N permanently active
Risk of vehicle rolling *A
warning tone also sounds. While theve hicle is rolling or driving,
th e transmission was shif tedto position 005C. #
Tostop, depress the brake pedal and, when theve hicle is at a
st andstill, shift the transmission toposition 005D. #
Tocontinue your journe y,shift the transmission toposition 005E
or 005B.
Risk of vehicle rolling
Vehicle not in P *A
warning tone also sounds. The driver's door is open and the trans‐
mission is in position 005C,005Eor005B. #
Shift the transmission toposition 005D. #
Secure theve hicle against rolling away.
Without changing gear,
consult workshop *A
warning tone also sounds. You can no lon gerch ange the transmis‐
sion position due toa malfunction.
If transmission position 005Bhas been selec ted: #
Without changing the transmission position, consult a qualified
specialist workshop.
If transmission position 005D,005Eor005C has been selected: #
Inform a qualified specialist workshop.
Reversing not poss. Con-
sult workshop *
The transmission is malfunctioning. Transmission position 005Ecan‐
not be selec ted. #
Inform a qualified specialist workshop.
Transmission Malfunc-
tion Stop *T
he transmission is malfunctioning. The transmission automatically
switches toneutral 005C. #
Stop theve hicle immediately in accordance with the traf fic con‐
ditions. #
Shift the transmission toposition 005D. #
Inform a qualified specialist workshop.
Stop vehicle Leave
engine running Wait
Transmission cooling *T
he transmission is overheating. Pulling away may be temp orarily
impaired or not possible. #
Stop theve hicle immediately in accordance with the traf fic con‐
ditions. Do not continue driving! #
Leavethe engine running. #
Wait until the display message disappears before pulling away.
003B inoperative Battery low *T
he on-board electrical sy stem voltage is too lo w.The hot-water
auxiliary heater (s tationary hea ter) has switched itself off or cannot
be switched on. #
Drive for an extended di stance.
The battery will be charge d. The hot-wa ter auxiliary heater (sta‐
tionary hea ter) will be operational again as soon as the on-board
electrical sy stem voltage is suf ficient. 300
Display messages and warning and indicator lamps

Wa
rning/indicator
lamp Po
ssible causes/consequences and 0050 0050Solutions #
Stop theve hicle as soon as possible, paying attention to
ro ad and traf fic conditions. Do not continue driving. #
Consult a qualified specialist workshop. #
Do not top up the brake fluid. #
Secure theve hicle against rolling away.
0025
ABS warning lamp *T
he yellow ABS warning lamp is on while the engine is running.
ABS has been switched off due toa malfunction. As a result, BAS, hill
st art assist and ESP ®
as well as their driving saf ety sy stems ha vealso
been swit ched off.
AT TENTION ASSIST has been deactivated and additional driving sys‐
te ms may ha vebeen switched off automaticall y. &
WARNING Risk of skidding if ABS and ESP ®
are malfunction‐
ing
The wheels may blo ckduring braking and ESP ®
does not per form
any vehicle stabilization.
The steerability and braking characteristics are heavily impaired
and the braking dis tance may increase. In addition, other driving
saf ety sy stems are switched off. #
Drive on carefull y. #
Have ABS and ESP ®
ch ecked immediately at a qualified spe‐
cialist workshop. #
Switch off the engine, wait a while and restart the engine. #
Check whe ther the display message has disappeared and ESP ®
is
operational.
If th e display message continues tobe displa yed: #
Drive on carefull y. #
Consult a qualified specialist workshop immediatel y.
If th e ABS cont rol unit is defective, other sy stems may be available
only with restrictions or may be una vailable, e.g. the navigation sys‐
te m or the automatic transmission.
00E5 ESP ®
wa rning lamp *
The yellow ESP ®
wa rning lamp flashes while theve hicle is in motion.
ESP ®
or traction contro l intervenes because there is a risk of skidding
or at least one wheel is spinning.
Cruise contro l orActive Dis tance Assi stDISTRONIC has been au to‐
matical lyswitched off. #
When pulling away, accelerate only as much as is necessar y. #
Dep ress the accelerator pedal less during your journe y. #
Adapt your driving style to suit thero ad and weather conditions. #
Do not swit choff ESP ®
. 304
Display messages and warning and indicator lamps

Electromagnetic compatibility (dec‐
laration of conformity).............................
19
Electronic Stability Prog ram
see ESP ®
(Electronic Stability Prog ram)
Electronics ............................................. .267
Emer gency
Fire extinguisher................................ 232
Fir st-aid kit (so ft-sided)...................... 232
Re moving thewa rning triangle.......... .232
Saf etyve st......................................... 232
Setting up thewa rning triangle..........2 32
Emer gency braking
Elect ric pa rking brake......................... 15 2
Emer gency engine start........................ 24 6
Emer gency key element
Locking door........................................ 53
Re moving/inserting............................. 50
Un locking door.................................... .53
Engaging drive position (au tomatic
transmission).......................................... 14 3
Engaging neut ral (automatic trans‐
mission) .................................................. 14 3
Engaging reve rsege ar........................... 14 3
Engine ECO start/ stop function..................... 14 0
Engine number................................... 268
Pa rking............................................... 15 0
St arting (k ey)...................................... 13 6
St arting assis tance............................. 237
Engine electronics (not es...................... 267
Engine number ...................................... .268
Engine oil Additive.............................................. 273
Checking the oil le vel using the on-
board computer......................... 222, 223
Checking the oil le vel with a dip‐
st ick................................................... 223
Filling capacity.................................... 274
To pping up..........................................2 24
Engine output Notes on changes................................ .22
Engine pre-heating see Auxilia ryheating
Environmental pr otection
No tes....................................................16
Ta ke -ba ckof end-of-life vehicles...........16
ERA-GLONASS test mode
St arting/ending................................ .235 ESC (Electronic
Stability Control)
see ESP ®
(Electronic Stability Prog ram)
ESP ®
Crosswind Assis t................................ 15 5
Tr ailer stabilisation............................ .155
ESP ®
(Electronic Stability Prog ram)
Ac tivating/deactivating (on-board
computer)........................................... 15 5
Fu nction/no tes.................................. 154
Switching on/off (button)................... 15 5
Exterior lighting Care................................................... 229
Exterior lighting see Lights F
Fa tigue de tection
see ATTENTION ASSIST
Fa ult message
see Display message
Fi lling up the windscreen washing
sy stem................................................... .226
Fi re extinguisher.................................... 232
Firs t-aid kit (soft-sided) ......................... 232
Flat tyre Changing a whee l............................... 259
No tes................................................. 235
Fo g light (extended range) .................... 108
Fo il co vering
Ra dar and ultrasonic sensor s............. 15 3
Fo lding table
Ins talling and removing........................ 98
Moving................................................. 98
Using.................................................. 100
Fore ign trip
Symm etrical dipped bea m.................. 105
Fr ee software........................................... 26
Fr equencies
Mobile phon e.................................... .267
Tw o-w ayradio.....................................2 67
Fr ont airbag (driver, co-d rive r)................ 31
Fr ont door
Opening (from inside)........................... 51
Unlocking (from inside)......................... 51
Fr ont seats
Rot ate.................................................. .74
Fr ont wheel ar ch
Fitting/removing the co ver................. 11 2 Index
317