2021 MERCEDES-BENZ V-CLASS MPV heater

#
Turn battery co ver2 anticlockwise using a
suita ble object, e.g. a coin, and remo veit. #
Check the seal on battery co ver2 for dam‐
age and replace it if necessar y. #
Remo vebattery 3. #
Insert a new battery 3into the battery com‐
partment with the positive term inal facing
up wa rds.
Use a lint-free clo thtodo so. #
Position battery co ver2 sothat mark 1on
th era ised area points between two recesses
4. #
Turn the battery co ver clockwise as far as it
will go. #
Check all the functions of there mo tecontrol.
Re ctifying problems with the auxiliary warm-
air heater
The display section of the switch clock sho ws
th e message Err.
Po ssible cause:
R The fuel le vel in the fuel tank is too lo w.
The auxiliary heating switches off automati‐
call y. #
Refuel theve hicle. #
Start the auxiliary heating se veral times until
th e fuel lines are full.
Po ssible cause:
R A malfunction has occur red.
The auxiliary heating switches off automati‐
call y. #
Have the auxiliary heating checked at a quali‐
fi ed specialist workshop. The message
iniappears on the display sec‐
tion of the switch clock or the clock is flash‐
ing.
Po ssible cause:
R The on-board electrical sy stem voltage has
been inter rupte d. All sa ved settings ha ve
been dele ted.
Au tomatic hardware de tection is cur rently
acti ve. #
When automatic hardware de tection is com‐
ple te, set the da y,time, operating du ration
and preselection pe riod (/ page131).
The indicator lamp on the remo tecontrol
flashes redra pidl y.
Po ssible cause:
R The remo tecontrol battery is dis charge d.
Data transmission is not possible. #
Replace there mo tecontrol battery
(/ page 133).
The indicator lamp on there mo tecontrol
flashes red and green in rapid succession.
Po ssible cause:
R There is no connection between there mo te
control and there ceiver in theve hicle. #
Change your position in relation totheve hi‐
cle, e.g. hold there mo tecontrol higher or
mo veitto the side. #
Movecloser.
If yo u cannot make a connection and the auxiliary
heating is switched on, you can swit choff the
auxiliary heating only via the switch clock in the
ve hicle.
Po ssible cause:
R The remo tecontrol is not synchronised. #
Have there mo tecontrol synchronised at a
qu alified specialist workshop.
The indicator lamp on there mo tecontrol
slo wly flashes red and green alternatel y.
Po ssible cause:
R The remo tecontrol is not synchronised. #
Have there mo tecontrol synchronised at a
qu alified specialist workshop. 134
Climate cont rol

Un
tilthen, compensate forth ere duced brak‐
ing ef fect by applying greater pressure tothe
brake pedal. Driving tips
Note
s on driving &
WARNING Risk of accident due to
objects in the driver's foot we ll
Objects in the driver's foot we ll may impede
pedal tr avel or block a depressed pedal.
This jeopardises the operating and road
saf ety of theve hicle. #
Stow all objects in theve hicle securely
so that they cannot getinto the driver's
fo ot we ll. #
Ensure floor mats and carpets cannot
slip and pr ovide suf ficient room forthe
pedals. #
Do not lay multiple floor mats or carpets
on top of one ano ther. &
WARNING Risk of accident due toincor‐
re ct foot we ar
Incor rect foot we ar includes, forex ample:
R shoes with plat form soles
R shoes with high heels
R slippers
There is a risk of an accident. #
Alwayswe ar suitable foot we ar so that
yo u can operate the pedals safely. &
WARNING Risk of accident when ignition
switched off due tosteering wheel lock‐
ing
If yo u swit choff the ignition when theve hicle
is stationar y,yo u can no lon gerst eer the
ve hicle. #
Before theve hicle begins toroll, switch
on the ignition todeactivate steering
wheel locking. &
WARNING Risk of accident if the ignition
is switched off while driving
If yo u swit choff the ignition while driving,
saf ety functions are restricted or no longer
av ailable. This may af
fect the po werst eering sy stem
and the brake forc e boosting, forex ample.
Yo u will need touse considerably more force
to steer and brake, forex ample. #
Do not swit choff the ignition while driv‐
ing. &
DANG ER Risk of death caused by
ex haust gases
Combustion engines emit poisonous exhaust
ga ses such as carbon monoxide. Inhaling
th ese exhaust gases is hazardous tohealth
and leads topoisoning. #
Never lea vethe engine or, if present,
th e auxiliary heating running in an
enclosed space wi thout suf ficient venti‐
lation. &
WARNING Risk of skidding and of an
accident due toshifting down on slippery
ro ad sur faces
If yo u shift down on slippery road sur faces to
inc rease the engine braking ef fect, the drive
wheels may lose traction. #
Do not shift down on slippery road sur‐
fa ces toinc rease the engine braking
ef fect. &
DANG ER Risk of fata l injury due topoi‐
sonous exhaust gases
If th eta ilpipe is bloc ked or suf ficient ventila‐
tion is not possible, poisonous exhaust gases
such as carbon monoxide may enter theve hi‐
cle. This is the case when theve hicle
becomes stuck in sn ow,fo rex ample. #
Keep theta ilpipe and the area around
th eve hicle free from snow when the
engine or thest ationary heater are run‐
ning. #
Open a window on the side of theve hi‐
cle facing away from the wind toensure
an adequate supply of fresh air. *
NO
TEDama getothe driv etra in and
engine when pulling away #
Do not warm upthe engine while the
ve hicle is stationar y.Pull away immedi‐
atel y. Driving and pa
rking 137

Af
terth e cooling phase, AIRMATIC is again
av ailable without restrictions. Re
fuelling Re
fuelling theve hicle &
WARNING Risk offire or explosion from
fuel
Fu els are highly flammable. #
Fire, naked flames, smoking and crea‐
tion of spar ksmust be avoided. #
Swit choff the ignition and, if available,
th est ationary heater, before and while
re fuelling theve hicle. &
WARNING Risk of injury from fuels
Fu els are poisonous and hazardous to your
health. #
Do not swallow fuel or let it come into
contact with skin,eyes or clo thing. #
Do not inhale fuel vapour. #
Keep children away from fuel. #
Keep doors and windo wsclosed du ring
th ere fuelling process.
If yo u or other people come into contact with
fuel, obser vethefo llowing: #
Immediately rinse fuel off your skin with
soap and water. #
If fuel comes into contact with your
ey es, immediately rinse them thor‐
oughly with clean water.Seek medical
attention immediately. #
Ifyo u swallow fuel, seek medical atten‐
tion immediatel y.Do not induce vomit‐
ing. #
Change immediately out of clo thing that
has come into con tact with fuel. &
WARNING Risk offire and explosion due
to electros tatic charge
Electros tatic charge can igni tefuel vapour. #
Before you open the fuel filler cap or
ta ke hold of the pump nozzle, touch the
me tallic vehicle body. #
Toavo id creating ano ther electros tatic
ch arge , do not getinto theve hicle again
during there fuelling process. &
WARNING Risk offire from fuel mixture
Ve hicles with a diesel engine:
If yo u mix diesel fuel with petrol, theflash
point of the fuel mixture is lo werth an that of
pure diesel fuel.
While the engine is running, component pa rts
in theex haust sy stem may overheat without
wa rning. #
Neverre fuel using petrol. #
Never mix petrol with diesel fuel. *
NO
TEDo not use diesel torefuel vehicles
with a petrol engine If
yo u ha veaccidentally refuelled with the
wrong fuel:
R do not swit ch the ignition on. Otherwise
fuel can enter the engine.
Even small amounts of the wrong fuel
could result in damage tothe fuel sy stem
and the engine. The repair costs are high. #
Consult a qualified specialist workshop. #
Have the fuel tank and fuel lines drained
comple tely. *
NO
TEDo not use petrol torefuel vehicles
with a diesel engine If
yo u ha veaccidentally refuelled with the
wrong fuel:
R do not swit ch the ignition on. Otherwise,
fuel can enter the fuel sy stem.
Even small amounts of the wrong fuel
could result in damage tothe fuel sy stem
and the engine. The repair costs are high. #
Consult a qualified specialist workshop. #
Have the fuel tank and fuel lines drained
comple tely. *
NO
TEDama getothe fuel sy stem caused
by ove rfilled fuel tanks #
Only fill th e fuel tank until the pump
nozzle switches off. Re
quirements
R The vehicle is unloc ked.
R The auxiliary heating is switched off. Driving and parking
147

#
Insert theke y into the ignition loc k,start the
engine and let it runfo r se veral minutes. #
Before disconnecting the jump leads, switch
on an electrical consumer in your ow nve hi‐
cle, e.g. there ar wind owheater or the light‐
ing. #
Disconnect the negative term inal clamp of
th e jump lead from ear thcontact 4and
th en from negative term inal 2ofthe donor
batter y. #
Disconnect the positive term inal clamp of the
jump lead from positive term inal 5onthe
jump-s tart connection point, and then from
positive term inal 3ofthe donor batter y.
Con tact pr otection co ver1 is automatically
re turned forw ards toits original position by
th e spring forc e and the jump-s tart connec‐
tion point is closed. #
Position the co ver on positive term inal 3of
th e donor batter y. #
Have the battery checked at a qualified spe‐
cialist workshop.
Charging the12 V battery
* NO
TEDama getothe electronics caused
by non-app rove dch arging devices Charging a
fitted battery wi tha battery
ch arge r which has not been appro vedby
Mercedes-Benz can damage the on-board
electronics. #
Only use a battery charge r which has
been appro vedby Mercedes-Benz and
which permits charging the battery
when it is fitted in theve hicle. #
Only charge the battery using the jump-
st art connection point. A battery
charge r specially adapte dfor
Mercedes-Benz vehicles and tested and appr oved
fo r Mercedes-Benz is available as an accesso ry.
Fu rther information is available from any
Mercedes-Benz Service Cent re.Re ad the operat‐
ing instructions foryo ur charge r before charging
th e batter y.
Re charge the battery more frequently if you use
th eve hicle mainly for short trips and/or drive at
low outside temp eratures. #
Connect the battery charge rto the positive
te rm inal and ear thcontact in the same order
as when connecting the donor battery in the
jump-s tarting procedure. %
If a battery is not
fitted and not in service,
yo u should charge itev ery thre e months. This
helps tocounteract self-discharging and pre‐
ve nt damage tothe batter y.
12 V battery care
* NO
TEBattery discharge due toleakage
cur rents Dirty battery
term inal clamps and battery sur‐
fa ces cause lea kage cur rents. This can lead
to the battery discharging. #
Keep the battery term inals and battery
sur faces clean and dr y. *
NO
TEDama getothe battery housing
due toimproper cleaning If
yo u use cleaning agents con taining fuel,
th ese can damage the battery housing. #
Do not use cleaning agents containing
fuel. *
NO
TEDama getothe battery due toself-
dischar ge If dirt
gets into the battery cell, the self-dis‐
ch arge ofthe battery is increased and the
battery can be damaged. #
Only clean the battery with the cell caps
scr ewed in. Obser
vethefo llowing points on battery care: #
Regular lych eck the battery term inals and the
fast ening of the negative cable tothech assis
to ensure that they are firm lyseated. #
Lightly grease the undersides of the battery
te rm inal clamps with acid- resis tant grease. #
Only clean the battery housing with commer‐
cially available cleaning agents. Disconnecting and
removing the star ter bat‐
te ry &
WARNING Risk ofexplosion from hydro‐
ge nga s igniting
There is a danger of hydrogen gas igniting
when charging the battery if there is a short
circuit or spar ksstart toform. Breakdown assis
tance 239

Operating fluids and capacities
Note
s on operating fluids &
WARNING Risk of injury from operating
fl uids harmful to your health
Operating fluids may be poisonous and harm‐
ful to yo ur health. #
Obse rveth ete xt on the original contain‐
ers when using, storing or disposing of
operating fluids. #
Alwaysst ore operating fluids sealed in
th eir original containers. #
Alwayske ep children away from operat‐
ing fluids. +
ENVIRONMEN
TALNO TEEnvironmental
pollution due todisposing of operating
fl uids in a non-environmen tally responsi‐
ble manner Incor
rect disposal of opera tingfluids can
cause considerable damage tothe environ‐
ment. #
Dispose of operating fluids in an envi‐
ro nmentally responsible manner. Operating
fluids include thefo llowing:
R fuels
R exhaust gas af tertre atment additives, e.g.
Ad Blue ®
R lubricants
R coolant
R brake fluid
R windsc reen washer fluid
R climate control sy stem refrigerants
Only use products whi chhave been appr ovedfor
yo ur vehicle byMercedes-Benz. Damage caused
by the use of products that ha venot been
appr oved is not co veredby the Mercedes-Benz
guarantee or goodwill gestures.
Yo u can identify operating fluids appr ovedby
Mercedes-Benz bythefo llowing insc ript ions on
th e container:
R MB-F reigabe (e.g. MB- Freigabe 229. 51 )
R MB-Appr oval (e.g. MB-App rova l 229.51) Fu
rther information on appr oved operating fluids
is available at thefo llowing locations:
R inthe Mercedes-Benz Specifications for Oper‐
ating Fluids at https://be vo.mercedes-
benz.co m (by en tering the designation)
R at a qualified specialist workshop
Ad ditives (special additives) for appro ved operat‐
ing fluids are nei ther requ ired nor permitte d.
Appr oved fuel additives are theex ception. Addi‐
tives can cause engine damage and must there‐
fo re not be added tothe operating fluids.
The use of additives is alw aysth ere sponsibility
of theve hicle operator. The use of additives may
re sult in there striction or loss of your wa rranty
claims. &
WARNING Risk offire or explosion from
fuel
Fu els are highly flammable. #
Fire, naked flames, smoking and crea‐
tion of spar ksmust be avoided. #
Swit choff the ignition and, if available,
th est ationary heater, before and while
re fuelling theve hicle. &
WARNING Risk of injury from fuels
Fu els are poisonous and hazardous to your
health. #
Do not swallow fuel or let it come into
contact with skin,eyes or clo thing. #
Do not inhale fuel vapour. #
Keep children away from fuel. #
Keep doors and windo wsclosed du ring
th ere fuelling process.
If yo u or other people come into contact with
fuel, obser vethefo llowing: #
Immediately rinse fuel off your skin with
soap and water. #
If fuel comes into contact with your
ey es, immediately rinse them thor‐
oughly with clean water.Seek medical
attention immediately. #
Ifyo u swallow fuel, seek medical atten‐
tion immediatel y.Do not induce vomit‐
ing. #
Change immediately out of clo thing that
has come into con tact with fuel. Te
ch nical da ta269

Display messages
Possible causes/consequences and 0050 0050Solutions
Apply brake to select R *
Yo u ha vetried toshift the transmission toposition 005Ewithout
applying the brake. #
Depress the brake pedal. #
Select transmission position 005E.
N permanently active
Risk of vehicle rolling *A
warning tone also sounds. While theve hicle is rolling or driving,
th e transmission was shif tedto position 005C. #
Tostop, depress the brake pedal and, when theve hicle is at a
st andstill, shift the transmission toposition 005D. #
Tocontinue your journe y,shift the transmission toposition 005E
or 005B.
Risk of vehicle rolling
Vehicle not in P *A
warning tone also sounds. The driver's door is open and the trans‐
mission is in position 005C,005Eor005B. #
Shift the transmission toposition 005D. #
Secure theve hicle against rolling away.
Without changing gear,
consult workshop *A
warning tone also sounds. You can no lon gerch ange the transmis‐
sion position due toa malfunction.
If transmission position 005Bhas been selec ted: #
Without changing the transmission position, consult a qualified
specialist workshop.
If transmission position 005D,005Eor005C has been selected: #
Inform a qualified specialist workshop.
Reversing not poss. Con-
sult workshop *
The transmission is malfunctioning. Transmission position 005Ecan‐
not be selec ted. #
Inform a qualified specialist workshop.
Transmission Malfunc-
tion Stop *T
he transmission is malfunctioning. The transmission automatically
switches toneutral 005C. #
Stop theve hicle immediately in accordance with the traf fic con‐
ditions. #
Shift the transmission toposition 005D. #
Inform a qualified specialist workshop.
Stop vehicle Leave
engine running Wait
Transmission cooling *T
he transmission is overheating. Pulling away may be temp orarily
impaired or not possible. #
Stop theve hicle immediately in accordance with the traf fic con‐
ditions. Do not continue driving! #
Leavethe engine running. #
Wait until the display message disappears before pulling away.
003B inoperative Battery low *T
he on-board electrical sy stem voltage is too lo w.The hot-water
auxiliary heater (s tationary hea ter) has switched itself off or cannot
be switched on. #
Drive for an extended di stance.
The battery will be charge d. The hot-wa ter auxiliary heater (sta‐
tionary hea ter) will be operational again as soon as the on-board
electrical sy stem voltage is suf ficient. 300
Display messages and warning and indicator lamps

Display messages
Possible causes/consequences and 0050 0050Solutions
003B
inoperative Refuel vehi-
cle *T
here is too little fuel in the fuel tank.The hot-water auxiliary heater
(s ta tionary hea ter) cannot be switched on. #
Refuel theve hicle.
003B
inoperative See Owner's
Man. *T
he hot-water auxiliary heater (stationary hea ter) is malfunctioning. #
When theve hicle is stationary on a le vel sur face and the engine
has cooled down, make up tofour attem ptsto switch on the hot-
wate r auxiliary heater (stationary hea ter), wa iting se veral
minutes between each attem pt (/ page 128).
If th e hot-wate r auxiliaryheater (stationary hea ter) does not switch
on: #
Consult a qualified specialist workshop. Lights
Display messages
Possible causes/consequences and 0050 0050Solutions
0049
Left dipped beam (exa m‐
ple) *T
he cor responding light source is defective.
Ha ve defective LED lights replaced at a qualified specialist work‐
shop. #
Obser vethe no tes on changing a bulb (/ page111). #
Replace the defective bulb at the front (/ page112) or rear
(/ page 113).
% Ve
hicles with LED lights on the trailer: if the cur rent falls below
th e minimum of 50 mA, a display message may appear even
th ough the trailer lights are working proper ly.
Adaptive Main-beam
Assist inoperative *A
daptive Highbeam Assist is malfunctioning. #
Switch high beam on/off manually. #
Consult a qualified specialist workshop.
Adaptive Main-beam
Assist currently unavaila-
ble See Owner's Manual *A
daptive Highbeam Assist is deactivated and temp orarily inopera‐
tive.
The following causes are possible:
R The windsc reen is dirty in the camera's field of vision.
R Visibility is impaired due toheavy rain, snow or fog. #
Clean the windscreen.
When the sy stem de tects that the camera is fully operational,
th e display will show the message Adaptive Main-beam Assist
available again
Ad aptive Highbeam Assist is operational again.
Active Light System inop-
erative *T
he active light function is faulty. #
Consult a qualified specialist workshop. Display messages and
warning and indicator lamps 301

All-wheel drive
see 4MATIC
Ambient lighting Setting (MBUX multimedia sy stem)..... 111
Android Auto
see Smartphone integration
Animals Pets in theve hicle................................ 48
Anti-lock braking sy stem
see ABS (anti-lo ckbraking sy stem)
Anti-skid chains
see Snow chains
Anti-theft ala rmsystem
see ATA (Anti -Theft Alarm sy stem)
Anti-theft pr otection
Immobilise r.......................................... 66
Anti-theft pr otection
see ATA (Anti -Theft Alarm sy stem)
Anticipatory occupant pr otection
see PRE- SAFE®
(anticipatory occu‐
pant pr otection)
Anticipatory occupant pr otection
sy stem
see PRE- SAFE®
(anticipatory occu‐
pant pr otection)
Apple CarPlay ®
see Smartphone integration
Aq uaplaning............................................ 13 9
Armrest Stow age compartment......................... 97
Asht ray
Re ar passenger compartment............ 102
Use (front centre console).................. 101
Assistance graphic (on-board com‐
puter)...................................................... .183
Assistance sy stems
see Driving saf ety sy stem
ASS YST
see ASS YST PLUS service inter val display
ASS YST PLUS se rvice inter val display
Displaying the service due dat e......... 220
Fu nction/no tes.................................. 220
Non-ope rational times wi th the
battery disconnec ted.......................... 221
Re gular maintenance work................. 220
Special service requ irements............ .220
ATA (Anti-Theft Alarm sy stem)
Fu nction............................................... 67
Interior motion sensor function............ 68 Priming and deactivating
the inte‐
ri or motion sensor................................ 68
Priming and deactivating tow- aw ay
pr otection............................................. 67
St opping the alarm............................... 67
To w- aw ay protection function............... 67
At tachments............................................ .17
AT TENTION ASSI ST
Fu nction............................................. 172
Switching on/of f................................ 172
Sy stem limitations.............................. 172
Au thorised workshop
see Qualified specialist workshop
Au tomatic co-driver airbag shu toff
Fu nction of co-d rive r airbag shutoff..... 33
Au tomatic dipped beam ........................105
Au tomatic distance adjustment
see Active Dis tance Assi stDISTRONIC
Au tomatic engine start (ECO start/
sto p function)........................................ .140
Au tomatic engine stop (ECO start/
sto p function)........................................ .140
Au tomatic front passen ger front air‐
bag shu toff
PA SSENGER AIR BAG indicator lamp... .34
Au tomatic measures af ter an acci‐
dent........................................................... 36
Au tomatic transmission
DIRECT SELECT le ver......................... 14 2
Drive prog ram displa y......................... 14 5
Drive prog rams................................... 14 4
DY NA MIC SELECT switch................... 14 4
Engage pa rkposition.......................... 14 3
Engaging drive position...................... 14 3
Engaging neutral................................. 14 3
Engaging reve rsege ar....................... .143
Kickdown............................................ 14 5
Manual shifting................................... 14 5
Re stricting the shift rang e.................. 14 3
Selecting the drive prog ram............... 14 5
St eering wheel gearshift paddles.......1 45
Tr ansmission position displa y............. 14 2
Tr ansmission positions....................... 14 2
Au xiliary heating
No tes.................................................. 12 6
Au xiliary warm-air heater
Fu nction............................................. 13 0
Operating the switch clock................. 131
Overvie w,timer.................................. 13 0
Problems............................................ 13 4
Setting the switch-on time.................. 131312
Index