#
Slide battery co ver2 backwards in the direc-
tion of the ar row. #
Insert new battery 3with the lettering facing
upwards. #
Slide battery co ver2 inthe opposite direc-
tion tothe ar row onto there mo tecont rol until
th e battery co ver engages.
Pr
Pr oblems wit
oblems wit h t
h the r
he r emot
emot e contr
e contr ol f
ol for t
or t he st
he st ation-
ation-
ar
ar y heat
y heat er/v
er/ventilation
entilation
F
F AIL
AIL ¨
¨appear
appear s on t
s on the r
he remot
emot e contr
e contr ol display
ol display
Po ssible cause:
R The signal transmission between the transmit-
te r and there ceiver is malfunctioning. #
Change your position in relation totheve hicle,
moving closer if necessar y.
F
F AIL appear
AIL appear s on t
s on the r
he remot
emot e contr
e contr ol display
ol display
Po ssible cause:
R The star ter battery is not su1ciently charge d. #
Char gethe star ter batter y. Po
ssible cause:
R The outside temp erature is higher than 15 °C. #
Use the stationary heater only if the outside
te mp erature is below 15 °C.
Po ssible cause:
R The fuel tank is not su1cient ly/lled. #
Refuel at the nearest /lling station.
F
F AIL
AIL ¯
¯ appear
appear s on t
s on the r
he remot
emot e contr
e contr ol display
ol display
Po ssible cause:
R There is a malfunction in the stationary heater. #
Have the stationary heater checked at a quali-
/ed specialist workshop. Air v
Air v
ents
ents A
A
djus
djusting t ting t he fr
he front air v
ont air v ents
ents &
W
WARNING
ARNING Risk of burns or frostbite due to
being too close tothe air vents
Ve ry hot or very cold air can 0ow from the air
ve nts. #
Make sure that all vehicle occupants
alw ays maintain a su1cient dis tance
from the air vents. #
If necessar y,direct the air0ow toano ther
area of theve hicle interior. To
guarantee the 0ow of fresh air thro ugh the air
ve nts into theve hicle interior, comply with thefo l-
lowing:
R Alwayske ep theve nts and ventilation grilles in
th eve hicle interior clear.
R Keep the air inlet grille free of residue build-up
(/ page 429). Climate cont
rol
205
205
Dr
Dr
iving
iving N
No
ot
tes on plug-in h
es on plug-in h ybr
ybrids
ids N
No
ot
tes on plug-in h
es on plug-in h ybr
ybrid oper
id oper ation
ation &
W
WARNING
ARNING Risk ofchemical burns and poi-
soning from damaged high-voltage battery
If th e housing of the high-voltage battery has
been damaged, electrolyte and gases may
leak out. #
Avoid contact with the skin, eyes or
clo thing. #
Immediate lyrinse electrolyte splashes
o. with water and seek medical atten-
tion straight away. &
D
DAN
AN GER
GER Risk of explosion from excessive
internal pressure of the high-voltage bat-
te ry
Flammable gas may escape and ignite in the
eve nt of a vehicle /re. #
Stop thech arging process immediately
in case of unusual odours, smoke or
burn mar ks. #
Leavethe danger zone immediatel y.
Secure the danger zone at a su1cient
distance. #
Call the /re brigade. The
hybrid system combines a combustion engine
with electric mo tors. In drive prog ram A, the
hy brid system selects the most suitable drive type
according tothe driving conditions and the dis-
ta nce.
Cha racteristics when theve hicle is at a standstill:
R The combustion engine is generally switched
o..
R Idle speed only occurs in cer tain instances.
Characteristics when starting theve hicle:
R Ifth e high-voltage battery is su1ciently
ch arge d, theve hicle can be star ted with the
electric drive without the combustion engine
(noiseless start). R
Ifth e high-voltage battery forth e electrical
drive is not su1ciently charge d or the operat-
ing temp erature of the combustion engine has
not been reached, theve hicle can start with
th e combustion engine.
% Depending on the system, it may happen that
ev en though the high-voltage battery is
ch arge d, electric mode has restric ted or no
av ailabilit y.Once the combustion engine has
been operated for long enough and ambient
conditions permit, electric mode is again
av ailable without restriction.
Charac teristics wi thmoderate po wer output
re qu ests:
R The combustion engine is switched o. as
oTen as possible during the journe y.
R The vehicle can, depending on the drive pro-
gr am selected and the state of charge , be
accelerated elect rically up tospeeds of
appr oximately 140 km/h. ATer that, the com-
bustion engine is switched on. 208 208
Driving and parking
Characteristics with high po
wer output requ ests:
R The electric mo tors support the combustion
engine (boost e.ect), e.g. when pulling away
or accelerating.
R The high-voltage battery is discharging.
Characteristics when releasing the accelerator
pedal during the journe y:
R The electric mo tors are operated as a alterna-
to r when in overrun mode and during braking.
R The high-voltage battery is charging.
% In drive prog ram Î, theve hicle drives
purely elect ricall y,in drive prog rams C,
and B the combustion engine is alw ays on
No tes on elect ric mode:
R Vehicles with hybrid systems generate signi/-
cant lyless noise when stationary and when
being driven than vehicles with combustion
engines.
R When driving in elect ric mode theve hicle may
not be heard by otherroad users due tothe
signi/cantly reduced noise generated when
driving and when at a standstill. It is
forth is reason that theve hicle is equip-
ped with a sound generator, which ser ves as
an acoustic vehicle alerting system (A VAS).
R If not all of theve hicle conditions for electric
mode are met, then the combustion engine is
switched on.
No tes on the acoustic vehicle alerting system:
R The sound generator generates a stationary
noise and, up toa speed of about 60 km/h,
speed-dependent vehicle noise emissions.
R This helps other road users, particular ly
pedestrians and cyclists, tohear your vehicle
better.
R When driving at speeds abo ve20 km/h the
acoustic vehicle alerting system gradually
switches theve hicle noise emissions o.. Manual disconnection of t
Manual disconnection of t
he high-v
he high-volt
oltag
age on-
e on-
boar
boar d electr
d electr ical syst
ical syst em
em &
D
DAN
AN GER
GER Risk of death and /re due to
modi/ed and/or damaged components of
th e high-voltage on-board electrical sys-
tem
The vehicle's high- voltage on-board electrical
system is under high voltage. If you modify
component parts in theve hicle's high- voltage
on-board electrical system or touch damaged
component parts, you may be electrocuted. In
addition, modi/ed and/or damaged compo-
nents may cause a /re.
In theev ent of an accident or impact tothe
ve hicle underbod y,components of the high-
vo ltage electrical system may be damaged
although the damage is not visible. #
Never make any modi/cations tothe
high- voltage on-board electrical system. #
Do not switch on or use theve hicle if its
high- voltage on-board electrical system
components ha vebeen modi/ed or dam-
aged. Driving and parking
209 209
If t
If t
he v
he v ehicle does no
ehicle does no t st
t start:
art: #
Leavetheke y1 inthe cup holder 2. #
Depress the brake pedal and start theve hicle
using the start/s top button.
% You can switch on the po wer supply or the
ve hicle with the start/s top button.
Obser veany information rega rding display mes-
sages that can be displ ayed on the driver's dis-
pla y. S
S
t
tar
ar ting t
ting t he v
he vehicle via R
ehicle via R emot
emote Online Ser
e Online Ser vices
vices Cooling or heating t
Cooling or heating t
he v
he vehicle int
ehicle int er
erior bef
ior bef ore
ore
st
st ar
ar ting t
ting t he jour
he jour ney
ney
Ensu rethefo llowing before starting the engine:
R The legal stipulations in the area where your
ve hicle is par ked allow engine starting via
smartphone.
R It is safe tostart and runth e engine where
yo ur vehicle is par ked.
R The fuel tank is su1cient lyfull.
R The star ter battery is su1ciently charge d. Char
Char
ging t
ging t he st
he start
arter batt
er batt er
ery bef
y bef or
ore st
e st ar
arting t
ting t he
he
jour
jour ney
ney
Yo u can receive a message on your smartphone
when the state of charge ofthe star ter battery is
lo w. You can then start theve hicle with the smart-
phone tocharge the batter y.The vehicle is auto-
matically switched o. aTer ten minutes.
Ensure thefo llowing before starting the engine:
R The legal stipulations in the area where your
ve hicle is par ked allow engine starting via
smartphone.
R It is safe tostart and runth e engine where
yo ur vehicle is par ked.
R The fuel tank is su1cient lyfull.
St
St ar
arting t
ting t he v
he vehicle (R
ehicle (R emot
emote Online)
e Online) &
W
WARNING
ARNING Risk of crushing or entra pment
due tounintentional starting of the engine
Limbs could be crushed or trapped if the
engine is star ted unintentionally during service
or maintenance work. #
Always secure the engine against unin-
te ntional starting before ca rrying out
main tenance or repair work. R
R
eq
eq uir
uir ements:
ements:
R Park position jis selected.
R The anti-theT alarm system is not activated.
R The hazard warning light system is switched
o..
R The bonnet is closed.
R The doors are closed and loc ked.
R The windo wsand sliding sunroof are closed. #
Start theve hicle using the smartphone.
ATer every engine start, the engine runs for
te n minutes.
Yo u can car ryout a maximum of two consecutive
starting attem pts. You must start the engine with
th eke y before trying tostart theve hicle again
with the smartphone.
Yo u can switch o. theve hicle at any time as fol-
lo ws:
R Viath e Smartphone App Driving and parking
213
213
#
Do not depress the brake pedal and the
accelerator pedal at the same time while
driving. *
N
NOOTE
TE Engine damage due toexcessively
high engine speeds The engine will be damaged if
you drive with
th e engine in theove rrev ving range. #
Do not drive with the engine in theove r-
re vving range. *
N
NOOTE
TE Causing wearto the brake linings by
permanently depressing the brake pedal #
Do not permanently depress the brake
pedal while driving. #
Touse braking e.ect of the engine, shiT
to a lo werge ar in good time. *
N
NOOTE
TE Damage tothe driv etra in and
engine when pulling away #
Do not warm upthe engine while the
ve hicle is stationar y.Pull away immedi-
atel y. #
Avoid high engine speeds and driving at
full thro ttle until the engine has reached
its operating temp erature. *
N
NOOTE
TE Damage tothe catalytic con verter
due tonon-combusted fuel The engine is not
running smoo thly and is mis-
/ring.
Non-combus ted fuel may getinto the catalytic
con verter. #
Only depress the accelerator pedal
slightl y. #
Have the cause recti/ed immediately at
a qu ali/ed specialist workshop. *
N NOOTE
TE Reduced battery life due tofrequent
short-distance trips The 12 V battery may not be su1cien
tly
ch arge d when theve hicle is used only for
short-dis tance trips. This reduces the life of
th e batter y. #
Drive longer distances regula rly to
ch arge the batter y. *
N
NO
OTE
TE Damage totheve hicle due tonot
observing the maximum permitted head-
ro om clearance If
th eve hicle height is greater than the maxi-
mum permitted headroom clearance, thero of
and other parts of theve hicle may be dam-
aged. #
Obser vethe signposted headroom clear-
ance. #
Ifth eve hicle height is greater than the
permitted headroom clearance, do not
enter. Driving and parking
217 217
The
following route events can be de tected by
ECO Assist:
3 Roundabout
4 S-bend
5 Sharp bend
6 T-junction
7 Downhill gradient
8 Vehicle in front
9 Speed limit
% In drive prog ram A, ECO Assist only reacts
to route event 8"Vehicle in front." Syst Syst
em limits
em limits
If th e calculated route is adhered towhen route
guidance is active, ECO Assist will operate with
gr eater accuracy. The basic function is also availa-
ble without active route guidance. Not all informa-
tion and tra1c situations can be fore seen. The
qu ality depends on the map data.
ECO Assist is only an aid. The driver is responsible
fo rke eping a safe distance from theve hicle in
front, forve hicle speed and for braking in good
time.
The system may be impaired or may not function
in thefo llowing situations:
R Ifth ere is poor visibility, e.g. due toinsu1cient
illumination of thero ad, highly variable shade
conditions, rain, sno w,fog or heavy spr ay.
R Ifth ere is glare, e.g. from oncoming tra1c,
direct sunlight or re0ections.
R Ifth e windscreen in the area of the multifunc-
tion camera is dirty, or if the camera is misted
up, damaged or co vered.
R Ifth e tra1c signs are hard todetect, e.g. due
to dirt, snow or insu1cient lighting, or
because they are co vered. R
Ifth e information in the navigation system's
digital map is incor rect or out-of-date.
R If signs are ambiguous, e.g. road signs in road-
wo rks or in adjacent lanes. R R
eg
eg ener
ener ativ
ative br
e br ak
ake syst
e syst em (plug-in h
em (plug-in h ybr
ybrid)
id) F
F
unction of t
unction of t he r
he recuper
ecuper ativ
ative br
e br ak
ake syst
e syst em
em
Depending on the selected recuperation le vel,the
electric mo tor is operated as an alternator when
in overrun mode and during braking in order to
ch arge the high-voltage battery while driving. As
soon as youre lease the accelerator pedal when
th eve hicle is in motion, recuperation in overrun
mode is initiated.
The higher there cuperation, the more sharply the
ve hicle is braked when coasting and the more
electrical energy is fed into the high-voltage bat-
te ry.
The rege nerative brake system has thefo llowing
ch aracteristics:
R supports braking with elect ronically cont rolled
brake forc e boosting 222 222
Driving and parking
R
con verts th e kinetic energy of theve hicle into
elect ric energy
% Ifyo u brake hard, the mechanical brake is
also used. This means that the maximum
re cuperative energy cannot be reco vered. The
more you drive and brake in an anticipatory
manner, the more e1cient lyenergy can be
re cuperated.
Syst
Syst em limits
em limits
The braking e.ect of the electric mo tor during
re cuperation in overrun mode may be reduced or
may not be available at all in thefo llowing situa-
tions:
R when the high-voltage battery charge level
increases
R ifth e high-voltage battery is not yet at a nor-
mal operating temp erature
R when driving at speeds close tozero
R in transmission position i
R during and aTer ESP ®
inter venes In
these cases, the desired deceleration is set by
th e brake control system. Also brake with the
service brake if necessar y.
Manuall
Manuall y se
y setting r
tting r ecuper
ecuper ativ
ative deceler
e deceler ation
ation
% You can use the steering wheel gearshiT pad-
dles toadjust the intensity of recuperation in
th en, oandÎ drive prog rams. The
following recuperation le vels are available:
R hà Intelligent and anticipa tory recupera-
tion with ECO Assist (/ page 221, 224)
R hq: no recuperation; theve hicle rolls freely
R h: normal recuperation R
h±: increased recuperation; st rong decel-
eration in overrun mode, e.g. for driving on
downhill gradients
St andard setting:
R hÃ: if the ECO Assist function is activa-
te d in the multimedia system (/ page 225).
R h: if the ECO Assist function is deactivated
in the multimedia system.
% hà is onlyavailable if the ECO Assist
function is activated in the multimedia system
and if the function of thera dar sensors is not
impaired. Also obser vethe information on
ve hicle senso rsand cameras in theve hicle
Owner's Manual. #
T
To incr
o incr ease r
ease r ecuper
ecuper ation:
ation:brie0y pull gearshiT
paddle 1. #
T
To r
o r educe r
educe r ecuper
ecuperation:
ation:brie0y pull gearshiT
paddle 2. #
S
St
tandar
andar d se
d setting:
tting: pull and hold gearshiT pad-
dle 1 or2 or engage transmission position
h again. Driving and parking
223
223
%
Depending on theve hicle equipment, not all
future route events may be de tected bythe
system.
Syst
Syst em limits
em limits
If th e calculated route is adhered towhen route
guidance is active, ECO Assist will operate with
gr eater accuracy. The basic function is also availa-
ble without active route guidance. Not all informa-
tion and tra1c situations can be fore seen. The
qu ality depends on the map data.
ECO Assist is only an aid. The driver is responsible
fo rke eping a safe distance from theve hicle in
front, forve hicle speed and for braking in good
time.
The system may be impaired or may not function
in thefo llowing situations:
R Ifth ere is poor visibility, e.g. due toinsu1cient
illumination of thero ad, highly variable shade
conditions, rain, sno w,fog or heavy spr ay.
R Ifth ere is glare, e.g. from oncoming tra1c,
direct sunlight or re0ections.
R Ifth e windscreen in the area of the multifunc-
tion camera is dirty, or if the camera is misted
up, damaged or co vered. R
Ifth era dar sensors are dirty or damaged.
R Ifth e tra1c signs are hard todetect, e.g. due
to dirt, snow or insu1cient lighting, or
because they are co vered.
R Ifth e information in the navigation system's
digital map is incor rect or out-of-date.
R If signs are ambiguous, e.g. road signs in road-
wo rks or in adjacent lanes.
A A ctiv
ctiv ating or deactiv
ating or deactiv ating EC
ating ECO AssistO Assist
Multimedia system:
4 © 5
Settings 5
Assistance
5 Driving #
Activate or deactivate the function. F
F
unction of t
unction of t he r
he rout
oute-based oper
e-based oper ating-mode str
ating-mode str at-
at-
egy (plug-in h
egy (plug-in h ybr
ybrid)
id) %
The following function is countr y-dependent
and available only in conjunction with an inte-
gr ated navigation system.
The route-based operating-mode strategy is active
under thefo llowing conditions:
R Drive prog ram n is selected. R
The "route based" option (/ page 228) is
selected for drive prog ram n inthe
DYNAMIC SELECT menu.
R Route guidance is active.
R The state of charge ofthe high-voltage battery
is su1cient.
If th e function is active, data on the fur ther course
of thero ute is evaluated. This includes, e.g. road
type, speed limi tations and altitude data.
The hybrid system then adapts the operating
strategy tothe fur ther course of thero ute:
R Use of electrical energy and the combustion
engine are adap ted.
R State of charge ofthe high-voltage battery is
controlled accordingl y.
R Electrical energy is reser ved especially for
electric mode, e.g. urban route sections.
R The vehicle automatically selects the operat-
ing mode. Driving and parking
225
225