This will contact
youto con/rm the appoint-
ment and if necessary consult about the
de tails.
% Ifyo u select Call later aTerthe service mes-
sage appears, the message is hidden and
re appears at a later time.
Giving consent t
Giving consent t o dat
o data tr
a transf
ansf er dur
er dur ing a Mer
ing a Mer cedes
cedes
me call
me call
R R eq
eq uir
uir ements:
ements:
R There is an active Mercedes me call via the
multimedia system or the me button in the
ove rhead control panel (/ page 400).
% The prom pttocon/rm data transfer does not
appear in all count ries.
If th eAc cident and Breakdown Management ser v-
ices are not activated on Mercedes me, theDo
you want to transfer your vehicle data and the
vehicle's position to the Mercedes-Benz Cus-
tomer Centre to improve the processing of your
request? message is shown. #
Select Yes.
Re leva nt identi/cation data is transmitted
automaticall y. More information on Mercedes me: https://
ww
w.mercedes.me
T T r
ransf
ansf err
erred dat
ed dat a dur
a during a Mer
ing a Mer cedes me call
cedes me call
If yo u initiate a service call using Mercedes me,
data is transfer redto enable targeted advice and
an e1cient service.
The following requ irements must be ful/lled for
th e transfer of the data:
R The vehicle is switched on.
R The required da tatransfer tech nology is sup-
por tedby the mobile phone network pr ovider.
R The quality of the mobile connection is su1-
cient.
Multi-s tage transfer depends on thefo llowing fac-
to rs:
R Reason forth e initiation of the call
R The available mobile phone transmission tech-
nology.
R The activated Mercedes me connect services.
R The service selected in thevo ice control sys-
te m. %
A prom ptfor consent tothe data transfer only
occurs if the cor responding Mercedes me
connect service is not activated.
Dat Dat a tr
a transf
ansf er if Mer
er if Mer cedes me connect ser
cedes me connect ser vices
vices
ar
ar e no
e no t activ
t activ at
ated
ed
If no Mercedes me connect services are activated
and the data pr otection prom pthas been con-
/rmed thefo llowing data is transmitted:
R Vehicle identi/cation number
R Time of the call
R Reason forth e initiation of the call
R Con/ rmation of the data pr otection prompt
R Country indicator of theve hicle
R Set language forth e multimedia system
R Telephone number of the communication plat-
fo rm installed in theve hicle
If a call is made for a service appointment via the
service reminder, thefo llowing data is also trans-
mitted:
R Current mileage and maintenance data MBUX multimedia system
403 403
If a call is made aTer automatic accident or break-
down de
tection using the multimedia system, the
fo llowing data is also transmitted:
R Current mileage and maintenance data
R Current vehicle location
If Ac cident and Breakdown Management is called
via thevo ice control system and no service has
been activated, but the data pr otection query has
been con/ rmed, thefo llowing data can also be
called up from theve hicle bythe Mercedes-Benz
Customer Centre:
R Current vehicle location
If th e data pr otection prom pthas been rejec ted,
th efo llowing data is transmitted toenable targe-
te d advice and an e1cient service:
R Reason forth e initiation of the call
R Rejection of the data pr otection prompt
R Country indicator of theve hicle
R Set language forth e multimedia system
R Telephone number of the communication plat-
fo rm installed in theve hicle Dat Dat
a tr
a transf
ansf er if Mer
er if Mer cedes me connect ser
cedes me connect ser vices
vices
ar
ar e activ
e activ at
ated
ed
Only if there specti veservice is activated will
additional incident-speci/c data be transmit ted in
th e second stage toenable an optimal service.
An ove rview of the data transfer red is contained
in the data pr otection information forthe
Mercedes me connect services. You can /nd
th ese in your Mercedes me user account.
Dat
Dat a pr
a pr ocessing
ocessing
The data transmitted within the scope of the call
is dele ted from the processing system aTer the
call is /nished, in so far as this data is not being
used forot her activated Mercedes me connect
services.
The incident-speci/c data is processed and stored
in the Mercedes-Benz Customer Centre and, if
re qu ired toprocess the incident, forw arded tothe
service partner authorised bythe Mercedes-Benz
Customer Centre. Take note of the data pr otec-
tion information on the Mercedes me Internet
page https://www.mercedes.me or in there cor-
ded message immediately aTer calling the
Mercedes-Benz Customer Centre. %
The recorded message is not available in
ev ery countr y. Mer Mer
cedes me connect
cedes me connect Inf
Inf
or
ormation on Mer
mation on Mer cedes me connect
cedes me connect
% Mercedes me connect or individual Mercedes
me connect services are not available in every
countr y.Find out at a Mercedes-Benz service
centre if these functions are available in your
countr y.
Mercedes me connect consists of multiple ser v-
ices.
Yo u can use thefo llowing services via the multi-
media system and theove rhead control panel, for
ex ample:
R Accident and Breakdown Management (me
button or situation-dependent display in the
multimedia system)
R Mercedes-Benz emer gency call system (auto-
matic emerg ency call and SOS button)
The Mercedes me connect Accident and Break-
down Management and the Mercedes-Benz emer- 404 404
MBUX multimedia system
