2021 MERCEDES-BENZ GLE COUPE service

Mercedes-Benz Cus
tomer Centre for fur ther
help. This prom ptinthe multimedia sy stem
only appears when theve hicle is stationar y.
% These services are subject to technical
re strictions su chasthe mobile phone co ver‐
age, mobile network quality and the ability of
th e processing sy stems tointerpr etthe
trans ferred data. In some circums tances,
th is can result in dela ysorthefa ilure of the
information toappear in the multimedia sys‐
te m.
More information about Mercedes me connect
services can be obtained in the Mercedes me
Po rtal: https://me.secure.mercedes-benz.com
Data trans ferre d during Mercedes me con‐
nect call serv ices
The data transfer red during a Mercedes me con‐
nect call depends on:
R The reason for initiation of the call
R The service that is selec ted in thevo ice con‐
trol sy stem
R The activated Mercedes me connect services Yo
u can find out which da tais transfer red when
using the services in the cur rently valid
Mercedes me connect term s of use and the data
pr otection information for Mercedes me con‐
nect. You can find these in your Mercedes me
user account. Mercedes me calls
Making a call via
theove rhead control panel
% Mercedes me calls are not possible in every
count ry. Find out at a Mercedes-Benz
service centre if these functions are availa‐
ble in your count ry. 1
me button for service or information calls
2 SOS button co ver
3 SOS button (emergency call sy stem)
Making a Mercedes me call #
Press me button 1.310
MBUX multimedia sy stem

Making an emer
gency call #
Toopen the co ver of SOS button 2, press it
brief ly. #
Press and hold SOS button 3for at least
one second.
If a Mercedes me call is active, an emer gency
call can still be triggered. This has priority over
all other active calls.
Information about the Mercedes me call
using the me but ton
A call tothe Mercedes-Benz Cus tomer Centre
has been initia ted via the me button in theove r‐
head control panel or the multimedia sy stem
(/ page 310).
Using thevo ice dialogue sy stem you access the
desired service:
R Accident and Breakdown Management
R Mercedes-Benz Cu stomer Centre forge neral
information about theve hicle
Yo u can find information on thefo llowing topics:
R Activation of Me rcedes me connect
R Operating theve hicle R
Nearest Mercedes-Benz service centre
R Other products and services from Mercedes-
Benz
Data is transfer red during the connection tothe
Mercedes-Benz Cus tomer Centre (/ page313).
Calling the Mercedes-Benz Cus tomer Centre
using the multimedia sy stem
Requ irements:
R Access toa mobile phone network is availa‐
ble.
R The contract partner's mobile network co ver‐
age is available in there spective region.
R The ignition must be switched on so that
ve hicle data can be transfer red automati‐
call y.
Multimedia sy stem:
4 © 5
Phone 5
g #
Call Mercedes me connect.
Af ter confirmation, the multimedia sy stem
sends there qu ired vehicle data. The data
transfer is shown in the media displa y.Then,
you can select a service and be connected
to a specialist at the Mercedes-Benz Cus tomer
Centre.
Calling the Mercedes-Benz Cus tomer Centre
af te r automatic accident or breakdown
de tection
Re quirements:
R The vehicle has de tected an accident or
breakdown situation.
R The vehicle is stationar y.
R The hazard warning lights are switched on.
% This function is not available in all countries.
The vehicle can de tect accident or breakdown
situations under cer tain circums tances.
In theeve nt an accident or breakdown is de tec‐
te d, the emer gency guide sho wssafety no tes in
th e multimedia sy stem displa y.
Af terqu itting the emer gency guide displ ayon
th e multimedia sy stem, a prom ptappears asking
whe ther youwo uld like toget support from the
Mercedes-Benz Cus tomer Centre. MBUX multimedia sy
stem 311

#
Select Call.
R Afteryo ur agreement, or if the Mercedes
me connect service "Accident and Break‐
down Management" is active, theve hicle
data is transfer red automatically
(/ page 309).
R The Mercedes-Benz Cus tomer Centre
ta ke syo ur call and or ganises the break‐
down and accident assis tance.
Yo u may be charge dfo rth ese services.
% Depending on the se verity of the accident,
an automatic emer gency call can be initi‐
ated. This has prio rity over all other active
calls.
% In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prom ptcan appear af ter a delay in theeve nt
of a breakdown. If you are already in contact
with the Mercedes-Benz Cus tomer Centre or
ha ve already recei ved support, this prom pt
can be igno red or declined.
% Ifyo u ans werth e prom ptfor support from
th e Mercedes-Benz Cus tomer Centre with Later,
the message will be hidden and
appear again later.
The prom pttrig geredby the Mercedes me
connect service "Telediagnostics", can either
be confi rmed or declined. Af ter being
declined, this will not be shown again.
Ar ranging a service appointment via a
Mercedes me call
If yo u ha veactivated the maintenance manage‐
ment service, releva nt vehicle data is transfer red
automatically tothe Mercedes-Benz Cus tomer
Centre. You will then recei veindividual recom‐
mendations rega rding the maintenance of your
ve hicle.
Re gardless of whe ther you ha veconsented to
th e maintenance management service, the multi‐
media sy stem reminds you af ter a cer tain
amount of time that a service is due. A prom pt
appears asking if youwo uld like tomake an
appointment. #
Toarra nge a service appointment: select
Call .
Af teryo ur agreement, theve hicle data is
transfer red and the Mercedes-Benz cus tomer centre
take syo ur prefer red appointment
date. The information is then sent to your
desired service outlet.
This will contact youto confirm the appoint‐
ment and if necessary consult about the
de tails.
% Ifyo u select Laterafte rth e service message
appears, the message is hidden and reap‐
pears at a later time.
Giving consent todata transfer during a
Mercedes me call
Re quirements:
R There is an active Mercedes me call via the
multimedia sy stem or the me button in the
ov erhead control panel (/ page310).
% The prom pttoconfirm da tatrans fer does
not appear in all countries.
If th eAc cident and Breakdown Management
services are not acti vated on Mercedes me, the
Do you want to transmit vehicle data and the
vehicle's position to the Mercedes-Benz Cus-
tomer Centre in order to improve the process-
ing of your request? messageis shown. 312
MBUX multimedia sy stem

#
Select Yes.
Re leva nt identi fication da tais transmitted
automaticall y.
More information on Mercedes me: https://
www.mercedes.me
Tr ansfer red data during a Mercedes me call
When you make a service call via Mercedes me,
data is transmitted. This enables targeted advice
and a smoo thservice.
The following requ irements must be fulfilled for
th e transfer of the data:
R The ignition is switched on.
R The requ ired data transfer tech nology is sup‐
po rted bythe mobile phone network pro‐
vider.
R The quality of the mobile connection is suf fi‐
cient.
Multi-s tage trans fer depends on thefo llowing
fa ctors:
R Reason forth e initiation of the call
R The available mobile phone transmission
te ch nology. R
The acti vated Mercedes me connect serv‐
ices.
R The service selected in thevo ice control sys‐
te m.
% A prom ptfor consent tothe data transmis‐
sion only occurs if the cor responding
Mercedes me connect service is not activa‐
te d.
Data transfer if Mercedes me connect serv‐
ices are not activated
If no Mercedes me connect services are activa‐
te d and the data pr otection prom pthas been
confirmed thefo llowing data is transmitted:
R Vehicle identification number
R Time of the call
R Reason forth e initiation of the call
R Confirmation of the data pr otection prom pt
R Country indicator of theve hicle
R Set language forth e multimedia sy stem
R Telephone number of the communication
platform ins talled in theve hicle If a call is made
for a service appointment via
th e service reminder, thefo llowing data is also
transmitte d:
R Cur rent milea geand main tenance da ta
If a call is made af ter auto matic accident or
breakdown de tection using the multimedia sys‐
te m, thefo llowing data is also transmitted:
R Cur rent milea geand main tenance da ta
R Cur rent vehicle location
If Ac cident and Breakdown Management is
called via thevo ice control sy stem and no
service has been activated, but the data pr otec‐
tion query has been confi rmed, thefo llowing
data can also be called up from theve hicle by
th e Mercedes-Benz Cus tomer Centre:
R Curr entvehicle location
If th e data pr otection prom pthas been rejected,
th efo llowing data is transmitte dto enable targe‐
te d advice and an ef ficient service:
R Reason forth e initiation of the call
R Rejection of the data pr otection prom pt
R Country indicator of theve hicle MBUX multimedia sy
stem 313

R
Set language forth e multimedia sy stem
R Telephone number of the communication
platform ins talled in theve hicle
Data transfer if Mercedes me connect serv‐
ices are activated
Only if there spective service is activated will
additional incident-specific data be transmitted
in the second stage toenable an optimal
service.
An overview of the data transmit ted can be
fo und in there spective term s of use for
Mercedes me connect services. These can be
obtained in the Mercedes me por tal: https://
me.secure.mercedes-benz.com
Data processing
The data transmitte d withinthe scope of the call
is dele ted from the processing sy stem af terthe
call is finished, in so far as this data is not being
used forot her activated Mercedes me connect
services.
The incident-specific data is processed and
st ored in the Mercedes-Benz Cus tomer Centre
and, if requiredtoprocess the incident, forw ar‐
ded tothe service partner authorised bythe Mercedes-Benz Cus
tomer Centre. Please take
no te ofthe data pr otection information on the
Mercedes me Internet page https://
www.mercedes.me or in there corded message
immediately af ter calling the Mercedes-Benz
Cus tomer Centre.
% The recorded message is not available in
eve rycountr y. Overview of
the Mercedes me & Apps menu When
you log in with a user account tothe
Mercedes me Portal, then services and of fers
from Mercedes-Benz will be available to you.
Fo r more information consult a Mercedes-Benz
service centre or visit the Mercedes me por tal:
https://me.secure.mercedes-benz.com
% Make sure you alw ayske ep the Mercedes
me apps updated.
Yo u can call up the menu using Mercedes me &
Apps inthe multimedia sy stem. In
theMercedes me & Apps menu,thefo llowing
options can be available:
R Connecting theve hicle with theMercedes
me user account
R Deleting a connection between a Mercedes
me user account and theve hicle
R Calling up the Mercedes me services
R Calling up apps such as, In-Car Of fice or the
we b br ows er depending on availability Overview of In-Car Of
fice Using In-Car Of
fice, you can connect your online
services with the multimedia sy stem.
Re quirements for In-Car Of fice:
R Your mobile phone is connected with the
multimedia sy stem.
R You ha vea user account forth e Mercedes
me Portal.
R The In-Car Of fice service is acti vated in the
Mercedes me Portal.
R You ha vea user account with an online
service, e.g. Of fice 365, and ha veconnected 314
MBUX multimedia sy stem

th
e online service with your user account in
th e Mercedes me Portal.
In-Car Of fice functions:
R Display pending appointments in the calen‐
dar
- Reading out calendar ent ries
- Calling (requirement being that a tele‐
phone number is sa ved)
- Navigating toappointments (requirement
being that the appointment conta ins a
navigable destination)
- Deleting a calendar ent ryR
Displ ayand selection of tasks and calls to
compl ete
- Reading aloud
- Calling (requirement being that a tele‐
phone number is sa ved)
- Deleting
R Noting ca lls
- Declining incoming calls and saving as a
task in theTasks & calls menu
R Marking entry inTasks & calls as completed
0073 R
Managing e-mails
-
Showing/reading e-mails
- Writing and forw arding e-mails
% You can start the In-Car Of fice function
using theMercedes me & Apps menu.
Please no tethat cer tain functions are only
av ailable when theve hicle is stationar y. We
b br owser overview The
web br ows er is star ted using theMercedes
me & Apps menu. MBUX multimedia sy
stem 315

Apps
for Smartphone Integration
R Apple CarPlay ®
R Android Auto
% For saf etyre asons, thefirs t acti vation of
Sma rtphone Integration on the multimedia
sy stem must be car ried out when theve hicle
is stationary and the parking brake is
applied.
Yo u can start Apple CarPlay ®
or Android Auto
from the device manager.
% Mercedes-Benz recommends disconnecting
th e connecting cable only when theve hicle
is stationar y.
Overview of transfer redve hicle data
When using Smartphone Integration, cer tain
ve hicle data is transfer redto the mobile phone.
This enables youto getth e best out of selected
mobile phone services. Vehicle data is not
directly accessible.
The following sy stem information is transmit ted:
R Software release of the multimedia sy stem
R System ID (anonymised) The transfer of
this data is used tooptimise
communication between theve hicle and the
mobile phone.
To do this, and toassign se veralve hicles tothe
mobile phone, a vehicle identifier is randomly
ge nerated.
This has no connection totheve hicle identifica‐
tion number (VIN) and is dele ted when the multi‐
media sy stem is reset (/ page 296).
The following driving status data is transmitted:
R Transmission position engaged
R Distinction between par ked, standstill, rolling
and driving
R Day/night mode of the instrument clus ter
R Drive type
The trans fer of this data is used toalter how
con tent is displ ayed tocor respond tothe driving
situation.
The following position data is transmitted:
R Coordinates
R Speed
R Compass direction R
Acceleration dire ction
This da tais used bythe mobile phone to
impr ovethe accuracy of the navigation (e.g. for
continuation in a tunnel). Mercedes-Benz eme
rgency call sy stem Information on
available emer gency call sys‐
te ms Tw
o types of emer gency call sy stem are availa‐
ble to yo u intheve hicle:
R Mercedes-Benz emer gency call sy stem
R 112 emer gency call sy stem (EU eCall)
The Mercedes-Benz emer gency call sy stem is
not available in all countries. You can find more
information on there gional availability of eCall
at: https://www.mercedes-benz-mobile.com/
ex tra/ecall/
The following applies for bo themer gency call
sy stems:
R The transfer of specific data is requiredfor
th e intended function of bo themer gency call MBUX multimedia sy
stem 317

There is
the option of deactivating the
Mercedes-Benz emer gency call sy stem and
using only the11 2 emer gency call sy stem (EU
eCall). Contact address for car rying out deacti‐
va tion of the Mercedes-Benz emer gency call sys‐
te m are the local dealers.
Mercedes-Benz recommends the activation of
th e Mercedes-Benz emer gency call sy stem for
th efo llowing reasons:
R In emer gency situations when ab road, you
can also get support in a language you
speak.
R Several transmission tech nologies are used
to accelerate the transfer of the accident
data and impr overe liability of the transmis‐
sion.
R The Mercedes-Benz emer gency call sy stem is
permanently logged in tothe mobile phone
networ k,which ensures faster placement of
th e emer gency call and faster transfer of the
accident data.
Measures forre scue, reco very or towing
aw ay can then be initiated in quickl y. R
With a Mercedes-Benz emer gency call, the
accident data is on lytrans ferred tothe pub‐
lic coordination cent rewith the appr oval of
th e cus tomer.
In theeve nt of an auto maticallytrig gered
emer gency call in which there is no voice
con tact, the accident data is transmit ted
immediately tothe public emer gency call
centre.
R Should the Mercedes-Benz emer gency call
centre not be available, the11 2 emer gency
call is car ried out automaticall y. Overview of emer
gency call sy stems Bo
th th e Mercedes-Benz emer gency call sy stem
as well as the11 2 emer gency call sy stem (EU
eCall) can help toreduce the time between an
accident and the ar riva l of emer gency services
at the site of the accident. They help locate an
accident site in places that are dif ficult to
access.
Bo th emer gency call sy stems can initiate an
emer gency call au tomatically (/ page 320) or
manually . Only make emergency calls if
you or others are
in need of rescue. Do not make an emergency
call in theeve nt of a breakdown or a similar sit‐
uation.
Messages on the display
The following messages appear in the display of
bo th emer gency call sy stems:
R SOS NOT READY: the ignition is not on or
eCall is not available. This does not necessa‐
ri ly indica tecompl etefa ilure of the emer‐
ge ncy call sy stem. Emer gency calls call still
be transmitte d.
The display only refers to theve hicle and
does not take account of theav ailability of
mobile phone networ ksand the Mercedes-
Benz emer gency call centre.
The functional readiness of the emer gency
call sy stem on theve hicle can be seen when
th eSOS NOT READY display disappears once
th e ignition is switched on.
R 0053: The icon appears in the display during
an active emer gency call. MBUX multimedia sy
stem 319