2021 MERCEDES-BENZ EQA SUV ESP

5
ß Press brie0 y:calls up favo urites
Press and hold: adds a favo urite or theme #
Alternativel y,tap© ontheto uchscreen. #
Call up the application (/ page 251).F
F
unctions of LIN
unctions of LIN GUA
GUATR
TRONIC
ONIC &
W
WARNING
ARNING Risk of distraction from infor-
mation systems and communications
equipment
If yo u operate information systems and com-
munication devices integ rated in theve hicle
when driving, you could be distracted from the
tra1c situation. This could also cause youto
lose control of theve hicle. #
Only operate this equipment when the
tra1c situation pe rmits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and tra1c conditions and operate the
equipment with theve hicle stationar y. Fo
ryo ur ow n sa fety, alw ays obser vethefo llowing
points when operating mobile communications
equipment and especially your voice control sys-
te m:
R Obser vethe legal requ irements forth e coun-
try in which you are driving.
R Ifyo u use thevo ice control system in an emer-
ge ncy your voice can change and your tele-
phone call, e.g. an emer gency call, can
th ereby be unnecessarily dela yed.
R Familiarise yourself with thevo ice control sys-
te m functions before starting the journe y.
Wi th LINGU ATRO NIC, various applications in the
MBUX multimedia system are ope rable using
vo ice input. LINGU ATRO NIC is operational appr ox-
imately thirty seconds aTer the ignition is
switched on and is available forth e driver's seat
and front passenger seat.
The following multimedia system applications can
be operated:
R Telephone
R Text message and e-mail
R Navigation R
Address book
R Radio
R Media
R Vehicle functions S S
t
tar
ar ting LIN
ting LIN GUA
GUATR
TRONIC
ONIC #
Press rock er switch 1up. 254
254
MBUX multimedia system

R
Information on the multi-s tore y car
park/car par k,forex ample:
- Opening times
- Parking charges
- Current occupancy
- Maximum parking time
- Maximum access height
Maximum access height
The maximum access height sh ownby
th e parking service does not replace
th e need for obser vation of the actual
circumstances.
R Available payment options (Mercedes pa y,
coins, bank no tes, cards)
R Details on parking tari.s
R Number of available parking spaces
R Payment me thod (e.g. at the parking
me ter)
R Services/facilities at the parking option
R Telephone number #
Calculate thero ute (/ page 267). N No
ot
tes on t
es on t he dashcam
he dashcam *
N
NOOTE
TE Before using the dashcam Yo
u are legally responsible for operation and
use of the dashcam functions. The legal
re qu irements relating tooperation and use of
th e dashcam can vary depending on the coun-
try in which the dashcam is operated. There-
fo re , obser vethe legal requ irements, in partic-
ular the data pr otection regulations, in your
countr y.
Fo rth is reason, before using the dashcam
inform yourself about there gulation de tails for
th ere specti vecount ry.
This function is not permitted in all countries. #
Obser vethe count ry-speci/c regula-
tions. Selecting a USB de
Selecting a USB de
vice f
vice for a video r
or a video r ecor
ecording with
ding with
t
t he dashcam
he dashcam R
R
eq
eq uir
uir ements:
ements:
R Atleast one USB device is connected with the
multimedia system . Multimedia system:
4 © 5
Mercedes me & Apps
5 Dashcam #
Select the USB device.
% When USB devices contain multiple partitions,
re corded video /les are not alw ays displ ayed
in there cording list.
Mercedes-Benz recommends that you use
USB devices with one partition. S
S
t
tar
ar ting or st
ting or st opping video r
opping video r ecor
ecording wit
ding wit h t
h the
he
dashcam
dashcam R
R
eq
eq uir
uir ements:
ements:
R A USB device is connected with the multime-
dia system .
R The vehicle is switched on. MBUX multimedia system
271
271

This will contact
youto con/rm the appoint-
ment and if necessary consult about the
de tails.
% Ifyo u select LateraTerthe service message
appears, the message is hidden and reap-
pears at a later time.
Giving consent t
Giving consent t o dat
o data tr
a transf
ansf er dur
er dur ing a Mer
ing a Mer cedes
cedes
me call
me call
R R eq
eq uir
uir ements:
ements:
R There is an active Mercedes me call via the
multimedia system or the me button in the
ove rhead control panel (/ page 276).
% The prom pttocon/rm data transfer does not
appear in all count ries.
If th eAc cident and Breakdown Management ser v-
ices are not activated on Mercedes me, theDo
you want to transmit vehicle data and the vehi-
cle's position to the Mercedes-Benz Customer
Centre in order to improve the processing of
your request? message is shown. #
Select Yes.
Re leva nt identi/cation data is transmitted
automaticall y. More information on Mercedes me: https://
ww w.mercedes.me
T T r
ransf
ansf err
erred dat
ed dat a dur
a during a Mer
ing a Mer cedes me call
cedes me call
When you make a service call via Mercedes me,
data is transmitted. This enables targ eted advice
and a smoo thservice.
The following requ irements must be ful/lled for
th e transfer of the data:
R The vehicle is switched on.
R The required da tatransfer tech nology is sup-
por tedby the mobile phone network pr ovider.
R The quality of the mobile connection is su1-
cient.
Multi-s tage transfer depends on thefo llowing fac-
to rs:
R Reason forth e initiation of the call
R The available mobile phone transmission tech-
nology.
R The activated Mercedes me connect services.
R The service selected in thevo ice control sys-
te m. %
A prom ptfor consent tothe data transmission
only occurs if the cor responding Mercedes
me connect service is not activated.
Dat
Dat a tr
a transf
ansf er if Mer
er if Mer cedes me connect ser
cedes me connect ser vices
vices
ar
ar e no
e no t activ
t activ at
ated
ed
If no Mercedes me connect services are activated
and the data pr otection prom pthas been con-
/rmed thefo llowing data is transmitted:
R Vehicle identi/cation number
R Time of the call
R Reason forth e initiation of the call
R Con/ rmation of the data pr otection prompt
R Country indicator of theve hicle
R Set language forth e multimedia system
R Telephone number of the communication plat-
fo rm installed in theve hicle
If a call is made for a service appointment via the
service reminder, thefo llowing data is also trans-
mitted:
R Current mileage and maintenance data MBUX multimedia system
279
279

%
Websites cannot be shown while theve hicle is
in motion. Ov
Ov
er
ervie
vie w of smar
w of smar tphone int
tphone int egr
egration
ation Wi
th Sma rtphone Integ ration, you can use cer tain
functions on your mobile phone via the multime-
dia system displa y.
Only one mobile phone at a time can be connec-
te d via Smartphone Integ ration tothe multimedia
system. Also for use with two phone mode with
smartphone integ ration, only one additional
mobile phone can be connec ted using Blue tooth ®
with the multimedia system.
The full range of functions for Smartphone Inte-
gr ation is only possible with an Internet connec-
tion. The appropriate application must be down-
loaded on the mobile phone touse Smartphone
Integ ration. The mobile phone must be switched
on and connec tedto a USB port with theç
symbol on the multimedia system using a suitable
cable.
Apps for Smartphone Integ ration
R Apple CarPlay ® R
Android Auto
% For saf etyre asons, the /rst activation of
Smartphone Integ ration on the multimedia
system must be car ried out when theve hicle
is stationary and the parking brake is applied.
Yo u can start Apple CarPlay ®
or Android Auto
from the device manager.
% Mercedes-Benz recommends disconnecting
th e connecting cable only when theve hicle is
stationar y.
Ov
Ov er ervie
vie w of tr
w of tr ansf
ansferr
erred v
ed v ehicle data
ehicle data
When using Smartphone Integ ration, cer tain vehi-
cle data is transfer redto the mobile phone. This
enables youto get the best out of selected mobile
phone services. Vehicle data is not directly acces-
sible.
The following system information is transmitted:
R SoTware release of the multimedia system
R System ID (anonymised)
The transfer of this data is used tooptimise com-
munication between theve hicle and the mobile
phone. To
do this, and toassign se veralve hicles tothe
mobile phone, a vehicle identi/er is random lyge n-
erated.
This has no connection totheve hicle identi/ca-
tion number (VIN) and is dele ted when the multi-
media system is reset (/ page 263).
The following driving status data is transmitted:
R Transmission position engaged
R Distinction between par ked, standstill, rolling
and driving
R Day/night mode of the inst rument clus ter
R Drive type
The transfer of this data is used toalter how con-
te nt is displa yedto cor respond tothe driving sit-
uation.
The following position data is transmitted:
R Coordinates
R Speed
R Compass direction
R Acceleration direction 284 284
MBUX multimedia system

th
e emer gency call and faster transfer of the
accident data.
Measu resfo rre scue, reco very or towing away
can then be initiated in quickl y.
R With a Mercedes-Benz emer gency call, the
accident data is only transfer redto the public
coordination centre with the appr oval of the
cus tomer.
In theev ent of an automatically triggered
emer gency call in which there is no voice con-
ta ct, the accident data is transmitted immedi-
ately tothe public emer gency call centre.
R Should the Mercedes-Benz emer gency call
centre not be available, the 112 emer gency
call is ca rried out automaticall y.Ov Ov
er
ervie
vie w of emerg
w of emerg ency call syst
ency call syst ems
ems Bo
th th e Mercedes-Benz emer gency call system
as well as the 112 emer gency call system (EU
eCall) can help toreduce the time between an
accident and the ar riva l of emer gency services at
th e site of the accident. They help locate an acci-
dent site in places that are di1cult toaccess. Bo
th emer gency call systems can initia tean emer-
ge ncy call automatically (/ page 287) or man-
ual ly ( / page 288).
Only make emer gency calls if you or others are in
need of rescue. Do not make an emer gency call in
th eev ent of a breakdown or a similar situation.
Messag
Messag es on t
es on the display
he display
The following message s appear inthe display of
bo th emer gency call systems:
R SOS NOT READY: theve hicle is not switched
on or the emer gency call system is malfunc-
tioning. This does not necessarily indicate
comple tefailure of the emer gency call system.
Eme rgency calls call still be transmitted.
The display only refers to theve hicle and does
not take account of theav ailability of mobile
phone networ ksand the Mercedes-Benz emer-
ge ncy call centre.
The functional readiness of the emer gency call
system on theve hicle can be seen when the
SOS NOT READY displaydisappears once the
ve hicle is switched on. R
G: The icon appears in the display during
an active emer gency call.
% Ifth ere is a malfunction in the emer gency call
system (e.g. a fault with the speaker, micro-
phone, airbag, SOS button), a cor responding
message appears on the inst rument displa y. T T
r
r igg
igg er
ering an aut
ing an aut omatic emerg
omatic emerg ency call
ency call R
R
eq
eq uir
uir ements:
ements:
R The vehicle is switched on.
R The star ter battery is su1ciently charge d.
Bo th th e Mercedes-Benz emer gency call system
as well as the 112 emer gency call system (EU
eCall) automatically initia tean emer gency call
aTer:
R Activation of there straint systems su chas air-
bags or seat belt tensioners aTer an accident
The eme rgency call has been made:
R Avo ice connection is established with the
emer gency call centre. MBUX multimedia system
287
287

R
A messa gewith accident data is transmit ted
to the emer gency call centre.
The SOS button in theove rhead control panel
0ashes until the emer gency call is /nished.
If no connection can be made tothe public emer-
ge ncy services, a cor responding message
appears in the displa y. #
Dial the emer gency number 112 or an app ro-
priate local emer gency call number on your
mobile phone.
If an emer gency call has been initia ted:
R Remain in theve hicle if thero ad and tra1c
conditions permit youto do so until a voice
connection is established with the emer gency
call centre.
R Onthe basis of the call, the emer gency call
centre decides wh ether it is necessary tocall
re scue teams and/or the police tothe acci-
dent site. R
If no vehicle occupant answers, an ambulance
is sent totheve hicle immediatel y. T
T
r
rigg
igg er
ering a manual emerg
ing a manual emerg ency call
ency call #
T To use t o use t he SOS butt
he SOS butt on in t
on in theov
he overerhead con-
head con-
tr
tr ol panel:
ol panel: pressthe SOS button at least one
second long (/ page 276). #
T
T o use v
o use v oice contr
oice contr ol:
ol:use the LINGU ATRO NIC
vo ice commands .
The emer gency call has been made:
R Avo ice connection is established with an
emer gency call centre.
R Remain in theve hicle if thero ad and tra1c
conditions permit youto do so until a voice
connection is established with the emer gency
call centre.
R Onthe basis of the call, the emer gency call
centre decides wh ether it is necessary tocall re
scue teams and the police tothe accident
site.
R A message with accident data is transmitted
tothe emer gency call centre.
If no connection can be made tothe public emer-
ge ncy services, a cor responding message
appears in the media displa y. #
Dial the 112 emer gency number or the appro-
priate local emer gency call number on your
mobile phone. Emerg Emerg
ency call syst
ency call syst em dat
em data tr
a transmission
ansmission Fo
r bo th th e Mercedes-Benz emer gency call sys-
te m as well as the 112 emer gency call system (EU
eCall) data is trans ferred tothe Mercedes-Benz
emer gency call centre or the public emer gency
services call centre.
Depending on the emer gency call system
(/ page 285) activated di.erent data is transmit-
te dto the appropriate emer gency call centre. 288 288
MBUX multimedia system

Fo
r accident clari/cation purposes, thefo llowing
measures can be take n up toan hour aTer the
emer gency call has been initia ted:
R The cur rent vehicle position can be de ter-
mined.
R Avo ice connection totheve hicle occupants
can be es tablished.
R Emer gency call data can be called up.
% ForRu ssia: various functions, e.g. receiving
tra1c information, cannot be per form ed for
up totwo hours aTer sending an emer gency
call. Self diagnosis function of t
Self diagnosis function of t
he emerg
he emerg ency call sy
ency call sy s-
s-
t
t em
em Yo
ur car veri/es the operability of the emer gency
call system each time theve hicle is ON. In case of
system failure, you will be informed with text mes-
sage on the inst rument clus ter and with red indi-
cator SOS NOT READY on the displa y.
Please, ma kesure, that during 30 seconds aTer
switching vehicle ON there d indicator SOS NOT
READY in the upper right corner of display is switched OFF,
this means the emer gency call sys-
te m passed diagnostics successfull y. S
S
t
tar
ar ting/ending ERA
ting/ending ERA -GL
-GLON
ONASS t
ASS t es
est mode
t mode R
R
eq
eq uir
uir ements:
ements:
R The star ter battery is su1ciently charge d.
R The vehicle is switched on.
R The vehicle has been stationary for at least
one minute.
% The test mode is cu rrently available in thefo l-
lowing countries, forex ample:
R Russia
R Belarus
R Kazakhstan
R Armenia
R Kyrgyzs tan #
T
To st
o st ar
art t
t t he t
he t es
est mode:t mode: press and hold the
~ button on the multifunction steering
wheel for at least /ve seconds.
The test mode is star ted and automatically
ends aTer the language test has been pe r-
fo rm ed. #
T
To st
o st op manual t
op manual t es
est mode:t mode: switch o. theve hi-
cle.
The test mode is ended. Inf Inf
or
ormation on dat
mation on dat a pr
a processingocessing Pr
Processing of per
ocessing of per sonal dat
sonal data via t
a via the Mer
he Mercedes- cedes-
Benz emerg
Benz emerg ency call sy st
enc y call sy stem
em
All processing of pe rsonal data via the Mercedes-
Benz emer gency call system cor responds with the
speci/cations in the EU Regulation 2016/679 "on
th e pr otection of individuals with rega rd tothe
processing of personal data (GDPR)".
The data is solely used bythe Mercedes-Benz
emer gency call system forre scue and reco very in
th eev ent of an accident.
The owner of a vehicle, that is equipped with a
Mercedes-Benz emer gency call system in addition
to the 112 emer gency call system (EU eCall), has 290 290
MBUX multimedia system

th
eright touse the 112 emer gency call system
instead of the Mercedes-Benz emer gency call sys-
te m.
Contact address for car rying out deactivation of
th e Mercedes-Benz emer gency call system are
th e local dealers.
Pr
Pr ocessing of per
ocessing of per sonal dat
sonal data via t
a via the 112 emer-
he 112 emer-
g
g ency call syst
ency call syst em (EU eCall)
em (EU eCall)
All processing of personal data via the 112 emer-
ge ncy call system (EU eCall) cor responds with the
speci/cations in the EU Regulation 2016/679 "on
th e pr otection of individuals with rega rd tothe
processing of personal data (GDPR)" and is based
particular lyon the necessity of upholding the vital
interests of the a.ected person in accordance
with Article 6, Clause 1, Letter d of the GDPR.
The processing of this type of data is strictly limi-
te dto the purpose of operating the emer gency
calls tothe standard European emer gency call
number 112.
Dat Dat a r
a recipient
ecipient
The recipients of data that is processed using the
112 emer gency call system (EU eCall) are there l-
ev ant emer gency call inquiry term inals that are speci/ed
to/rst receive and handle emer gency
calls tothe standard European emer gency call
number 112 bythere specti vecount ryauthorities
in whose territory you are located.
Arr
Arr ang
ang ements f
ements f or dat
or data pr
a processing
ocessing
Bo th emer gency call systems are designed so that
th efo llowing requ irements are ful/lled:
R The data contained in the system memory is
not accessible outside the system prior tothe
initiation of an emer gency call.
R Both emer gency call systems cannot be
traced and there is no continuous tracking in
normal operation.
R The data in the system's internal memory is
automatically and continuously dele ted.
R The location data of theve hicle is continu-
ously overwritten in the system's internal
memor y,so that no more than the last three
cur rent locations requ ired forth e normal func-
tion of the system are available.
R The record of the activity data of bo themer-
ge ncy call systems is only kept for as long as
is required toful/l the purpose of handling theemer
gency call, ho weverfo r no longer than
13 hours aTer the time that an emer gency call
is initia ted.
Rights of per
Rights of per sons
sonsa.ect
a.ect ed
edb
by t
y t he dat
he dat a pr
a processing
ocessing
The person a.ected bythe data processing (the
ve hicle owner) has theright toaccess the data
and if applicable can demand the cor rection, dele-
tion or bar ring of data that a.ects him or her and
th at the processing of which does not cor respond
with the GDPR regulations. Each cor rection, dele-
tion or bar ring ca rried out according tothis regu-
lation must be shared with theth ird party to
which the data has been transmitted, pr ovided
th is does not pr ovetobe infeasible and does not
incur disproportionate expenditure.
The person a.ected bythe data processing has
th eright tocomplain tothe appropriate data pro-
te ction authority should they be of the opinion
th at their rights ha vebeen infri ngedbythe pro-
cessing of their personal data.
Re sponsible contact point forth e processing of
access rights: KonzernbeauT ragter für den Da ten-
schutz, Daimler AG, HPC G353, D-70546 Stutt-
ga rt, Germany MBUX multimedia system
291
291