2021 MERCEDES-BENZ EQA SUV change time

Thank y
Thank y
ou f
ou for buying Mer
or buying Mer cedes-Benz
cedes-Benz
Before you /r stdrive o., read this operator's
manual carefully and familiarise yourself with your
ve hicle. Foryo ur ow n sa fety and a longer operat-
ing lifespan of theve hicle, follow the inst ructions
and warning notices in this operator's manual.
Disregarding them may lead todamage tothe
ve hicle or injury topeople.
The standard equipment and product description
of your vehicle may vary and depends on thefo l-
lowing factors:
R Model
R Order
R National version
R Availability
Yo ur vehicle may therefore di.er, in individual
cases, from that shown in the descriptions and
illust rations.
The illustrations in this operator's manual show a
leT-hand drive vehicle. On right-hand-d rive ve hi-
cles, the la yout of car parts and control elements
di.ers accordingl y. Mercedes-Benz is constantly de
veloping its vehi-
cles fu rther.
Mercedes-Benz therefore reser vesth eright to
introduce changes in thefo llowing areas:
R Design
R Equipment
R Tech nical features
The following documents are integ ral parts of the
ve hicle:
R Digital operator's manual
R Printed operator's manual
R Service booklet
R Equipment-dependent supplements
R Supplementary documents
Ke ep these documents in theve hicle at all times.
Ensu rethat all documents are in theve hicle or
passed on in theeve nt of sale or rental.
2435844302Z102
2435844302Z102

Wi
ndsc reen wipers and windscreen
wa sher system ............................................ 135
Mir rors ........................................................ 139 Climat
Climat
e contr
e control ol........................................... 142 142
Overview of climate control systems ............ 142
Operating the climate control system .......... 143 Dr
Dr
iving and par
iving and par king
king..................................... 148 148
Driving ........................................................1 48
DY NAMIC SELECT switch ........................... .158
Tr ansmission ............................................... 161
Fu nction of the 4MATIC ...............................1 63
Charging the high-voltage battery ................1 63
Pa rking .......................................................1 82
Driving and driving saf ety sy stems ............... 188
Tr ailer hitch ................................................ .237
Bicycle rack function ................................... 241
Ve hicle towing instructions .......................... 243 Ins
Ins
tr
trument displa
ument displa y and on-boar
y and on-boar d com-
d com-
put
put er
er........................................................... 244 244
No tes on the inst rument display and on-
board computer .......................................... 244
Overview of instrument display .................... 245
Overview of buttons on the steering wheel ... 246
Operating the on-board computer ................2 46
Overview of displa yson the inst rument
display ........................................................ 247
Head-up display .......................................... 248 MBUX multimedia syst MBUX multimedia syst
em
em........................... .250
250
Overview and operation ............................... 250
System settings .......................................... 259
Drive system settings .................................. 263
Na vigation .................................................. .264
Te lephone ................................................... 272
Mercedes me app ....................................... 276
Mercedes-Benz emer gency call system ....... 285
Ra dio & media ............................................ .292
Sound settings ............................................ 297 Maint Maint
enance and car
enance and car e
e................................. 298 298
ASS YST PLUS service inter val display .......... 298 Engine compartment ................................... 299
Cleaning and care ....................................... 303 Br Br
eakdo
eakdo wn assist
wn assist ance
ance................................. 311 311
Emer gency .................................................. 311
Flat tyre ...................................................... 313
Battery (vehicle) .......................................... 319
To w- starting or towing away ........................ 323
Electrical fuses ............................................ 328 Wheels and tyr Wheels and tyr
es
es......................................... 332 332
No tes on noise or unusual handling char-
acteristics ................................................... 332
No tes on regula rly inspecting wheels and
tyres .......................................................... .332
No tes on snow chains ................................. 332
Ty re pressure .............................................. 333
Wheel change ............................................. 336
Emer gency spa rewheel .............................. .345 T T
ec
ec hnical dat
hnical dat a
a............................................. 347 347
No tes on tech nical data .............................. 347
On-board electronics ................................... 347 Contents
3
3

R
charge leve l of the high-voltage batter y,esti-
mated range
In cer tain cases, it may be requ ired tostore da ta
th at wo uld ha veotherwise been used only temp o-
rari ly. This may be the case if theve hicle has
de tected a malfunction, forex ample.
If yo u use services, such as repair services and
maintenance work, stored operational data as
we ll as theve hicle identi/cation number can be
re ad out and used. They can be read out by
service network emplo yees, such as workshops
and manu facturers or third parties, such as break-
down services. The same is true in the case of
wa rranty claims and quality assurance measures.
In general, there adout is per form ed via the legally
prescribed port forth e diagnostics connection in
th eve hicle. The operational data that are read out
document tech nical states of theve hicle or of
individual components and assist in the diagnosis
of malfunctions, compliance with warranty obli ga-
tions and quality impro vement. Tothat end, these
data, in particular information about component
loads, tech nical events, malfunctions and other
fa ults may be transmitted along with theve hicle identi/cation number
tothe manufacturer. Fur-
th ermore, the manufacturer is subject toproduct
liability. Forth is reason the manufacturer also
uses operational data from theve hicle, forex am-
ple, forre calls. These data can also be used to
ex amine the customer's warranty and guarantee
claims.
Fa ult memories in theve hicle can be reset by a
service outl etor at your requ est as part of repair
or maintenance work.
Conv
Conv enience and inf ot
enience and inf otainment functions ainment functions
Yo u can store con venience settings and individual
settings in theve hicle and change or reset them
at any time.
Depending on theve hicle equipment, this
includes thefo llowing settings, forex ample:
R seat and steering wheel positions
R suspension and climate cont rol settings
R individual settings, such as interior lighting
Depending on the selected equipment, you can
import data into vehicle inf otainment functions
yo urself. Depending on
theve hicle equipment, this
includes thefo llowing data, forex ample:
R multimedia data, such as music, /lms or pho-
tosfo r playback in an integ rated multimedia
system
R address book data for use in connection with
an integ rated hands-free system or an integ ra-
te d navigation system
R entered navigation destinations
R data about the use of Internet services
These data for con venience and inf otainment
functions may be sa ved locally in theve hicle or
th ey may be located on a device which you ha ve
connected totheve hicle, such as a smartphone,
USB 0ash drive or MP3 pla yer.Ifyo u ha veentered
th ese data yourself, you can dele tethem at any
time.
This data is transmitted from theve hicle tothird
parties only at your requ est. This applies, in par-
ticular, when you use online services in accord-
ance with the settings that you ha veselected. Gene
ral no tes
41 41

A
A
djus
djus ting t
ting t he br
he br ightness
ightness #
Select Brightness. #
Adjust the brightness.
A
A ctiv
ctiv ating t
ating t he br
he brightness f
ightness f or zones
or zones #
Select Brightness. #
Select Brightness zones. #
Switch the function on or o..
or #
Set the brightness forth e desired zones.
A
A ctiv
ctiv ating multi-colour
ating multi-colour ed lighting
ed lighting#
Select Colour. #
Select Multi-colour. #
Select a colour combination.
A
A ctiv
ctiv ating multi-colour
ating multi-colour ed animation
ed animation#
Select Colour. #
Select Multi-colour animat..
The chosen colour combination will change at
prede/ned inter vals. A
A ctiv
ctiv ating w
ating w elcome lighting
elcome lighting #
Select Colour. #
Select Welcome.
When theve hicle is unloc ked, a special ambi-
ent lighting sequence will run.
A
A ctiv
ctiv ating t
ating t he c
he charg
harg e visualisation
e visualisation #
Select Colour. #
Select charge visualisation.
The ambient lighting pr ovides visual feedback
on the di.erent states of charge when the
ve hicle is connected toor disconnected from
th ech arging station.
A
A ctiv
ctiv ating dependency on air conditioning se
ating dependency on air conditioning se t-
t-
tings
tings #
Select Colour. #
Select Climate.
If ch anges are made tothete mp erature set-
ting in theve hicle, the colour of the ambient
lighting will change brie0y. Switc
Switc
hing t
hing t he int
he inter
erior lighting
ior lighting switc
switch-o.
h-o. delay
delay
time
time on/o.
on/o. Multimedia system:
4 © 5
Settings 5
Lights
5 Int. light. del. sw. off #
Switch the swit ch-o. delay time on or o..
When this function is active, the interior light-
ing lights up for a short time aTer theve hicle
is loc ked. 134
134
Light and sight

R
shoes with high heels
R slippe rs
There is a risk of an accident. #
Alwayswe ar suitable foot we ar so that
yo u can operate the pedals safel y. &
W
W ARNI NG
ARNI NGRisk of accident if theve hicle is
switched o. while driving
If yo u switch o. theve hicle while driving,
saf ety functions are restric ted or no longer
av ailable.
This may a.ect the po wer steering system and
th e brake forc e boosting, forex ample.
Yo u will need touse considerably more force
to steer and brake, forex ample. #
Do not switch o. theve hicle while driv-
ing. &
W
WARNING
ARNING Risk of accident due tothe
brake system overheating
If yo u lea veyour foot on the brake pedal when
driving, the brake system may overheat.
This increases the braking distance and the
brake system can even fail. #
Never use the brake pedal as a foot re st. #
Do not depress the brake pedal and the
accelerator pedal at the same time while
driving. *
N
NOOTE
TE Reduced battery life due tofrequent
short-distance trips The 12 V battery may not be su1cien
tly
ch arge d when theve hicle is used only for
short-dis tance trips. This reduces the life of
th e batter y. #
Drive longer distances regula rly to
ch arge the batter y. *
N
NO
OTE
TE Damage totheve hicle due tonot
observing the maximum permitted head-
ro om clearance If
th eve hicle height is greater than the maxi-
mum permitted headroom clearance, thero of
and other parts of theve hicle may be dam-
aged. #
Obser vethe signposted headroom clear-
ance. #
Ifth eve hicle height is greater than the
permitted headroom clearance, do not
enter. #
Obser vethech anged vehicle height with
add-on roof equipment. N No
ot
tes on dr
es on dr iving wit
iving with a r
h a roof load, tr
oof load, tr ailer or fully
ailer or fully
laden v
laden v ehicle
ehicle
When driving with a loaded roof luggage rack or
trailer as well as with a fully laden or fully occu-
pied vehicle, theve hicle's driving and steering
ch aracteristics change. Driving and parking
153
153

When
theve hicle nears an event, ECO Assist will
calculate the optimal speed for minimal energy
consum ption based on the distance and speed.
"Foot o. the accelerator" recommendation 3will
appear on the inst rument displa y.
If yo uta ke your foot o. the accelerator pedal in
good time, there maining segments on the display
will successively turn green until theeve nt sh own
is reached. The driv etra in will be set for minimal
energy consum ption. The vehicle will recuperate
autonomously and thus charge the high-voltage
batter y.
% You can also manually increase or reduce
re cuperation. Ho wever, ECO Assist is availa-
ble only in thehà setting (/ page 156).
If th ere is no response to"Foot o. the accelera-
to r" recommendation 3,the segments will
re main white.
The event will be shown for a short time aTer it
has been passed.
If th eev ent in volves a vehicle in front, all seg-
ments will immediately turn green once there is a
re sponse to"Foot o. the accelerator" prom pt3 . If ECO Assist cann
otidentify a recommendation
fo r adjusting the driving style forth eev ent ahead,
no thing will be displa yed. The system will be pas-
sive.
Syst
Syst em limits em limits
ECO Assist can function even more precisely if
th ero ute is adhered towhen route guidance is
active. The basic function is also available without
active route guidance. Not all information and
tra1c situations can be fore seen. The quality
depends on theav ailable map data.
ECO Assist is only an aid. The driver is responsible
fo rke eping a safe distance from theve hicle in
front, forve hicle speed and for braking in good
time. You must be ready tobrake at all times ir re-
specti veof whe ther the system is active.
The system may be impaired or may not function
in thefo llowing situations:
R Ifth ere is poor visibility, e.g. due toinsu1cient
illumination of thero ad, highly variable shade
conditions, rain, sno w,fog or heavy spr ay.
R Ifth ere is glare, e.g. from oncoming tra1c,
direct sunlight or re0ections. R
Ifth e windscreen is dirty in the vicinity of the
multifunction camera.
R Ifth e multifunction camera is misted up, dam-
aged or obscured.
R Ifro ad signs are hard todetect, e.g. due to
dirt, snow or insu1cient lighting, or because
th ey are obscured.
R Ifth e digital road map of the navigation sys-
te m has incor rect or outdated information.
R If signs are ambiguous, e.g. road signs in road-
wo rks or in adjacent lanes.
R Ifth era dar sensors are dirty or obscured.
R When you drive on roads with steep uphill or
downhill gradients.
R Ifth ere are nar row vehicles in front, such as
bicycles or mo torc yc les. D D
YN
YNAMIC SELECT switch AMIC SELECT switch F
F
unction of t
unction of t he D
he DYN
YNAMIC SELECT switchAMIC SELECT switch Use
theDY NAMIC SELECT switch tochange
between thefo llowing drive prog rams:
(/ page 160). 158
158
Driving and parking

Pa
rticular lyin thefo llowing situations, ATTENTION
ASSIST only functions in a restric ted manner and
wa rnings may be dela yed or not occur:
R Ifyo u ha vebeen driving for less than appr ox-
imately 30 minutes.
R Ifth ero ad condition is poor (une venro ad sur-
fa ce or po tholes).
R Ifth ere is a strong side wind.
R Ifyo u adopt a sporty driving style (high corner-
ing speeds or high rates of acceleration).
R IfAc tive Steering Assist is activated and active
(/ page 206).
R Ifth e time has been set incor rectl y.
R Ifyo uch ange lanes and vary your speed fre-
qu ently in active driving situations.
The ATTENTION ASSIST dr owsiness or alertness
assessment is reset and restar ted when continu-
ing the journey in thefo llowing situations:
R You switch o. theve hicle.
R Ifyo u unfasten your seat belt and open the
driver's door (e.g. tochange drivers or take a
break). Se
Se tting A
tting A TTENTION ASSIST
TTENTION ASSIST
Multimedia system:
4 © 5
Settings 5
Assistance
5 Attention Assist
Se
Se tting op
tting op tions
tions #
Select Standard, SensitiveorOff.
Sugg
Sugg es
esting a rting a r es
est art ar ea
ea #
Select Suggest rest area. #
Activate or deactivate the function.
If AT TENTION ASSIST de tects fatigue or
increasing lack of attention, it suggests a rest
area in the vicinity. #
Select the suggested rest area.
Yo u are guided tothe selected rest area. Cr
Cr
uise contr
uise control and limit ol and limit er
er F
F
unction of cr
unction of cr uise contr
uise controlol
Cruise control regula testh e speed totheva lue
selected bythe driver.
If yo u accelerate toove rtake, forex ample, the
stored speed is not dele ted. If youre mo veyour fo
ot from the accelerator pedal aTer overtaking,
cruise cont rol will resume speed regulation back
to the stored speed.
Yo u can store any speed abo ve20 km/h up tothe
maximum design speed or up tothe set winter
tyre limit. In drive prog ram ;, the adjustable
speed is limited to130 km/h.
Obser vethe no tes on driving systems and your
re sponsibility; you may otherwise failto recognise
dangers (/ page 188).
Display
Display s in t
s in the Ins
he Ins tr
trument Display
ument Display
R h (gre y): cruise control is selected but not
yet activated.
R h (gre en): cruise control is active.
A stored speed appears along with theh dis-
pla y.
% The segments extending from the cur rent
stored speed tothe end of the scale, or tothe
set winter tyre limit, light up in the speedome-
te r. 196
196
Driving and parking

Incr
Incr
easing/decr
easing/decr easing t
easing the st
he stor
ored speed
ed speed #
1 km/h: press rocker switch 1upM or
down Ntothe pressure point, or press and
hold (increments of 1 km/h).
or #
10 km/h: press rock er switch 1upM or
down Nbeyond the pressure point, or
press and hold (increments of 10 km/h).
or #
Accelerate theve hicle tothe desired speed
and press rock er switch 1upM.
A
A dop
dop ting a det
ting a det ect
ected speed
ed speed #
Activate cruise control or theva riable limi ter. #
If a tra1c sign has been de tected and is dis-
pla yed in the inst rument cluster: select J
with the leT rock er switch.
The maximum permissible speed shown bythe
tra1c sign is stored andtheve hicle main tains
or does not exceed this speed.
Deactiv
Deactiv ating cr
ating cr uise contr
uise contr ol or t
ol or the v
he var
ariable limit
iable limit er
er #
Select Owiththe leT rock er switch. %
Ifyo u brake, deactivate ESP ®
or if ESP ®
inter-
ve nes, cruise cont rol is deactivated. The varia-
ble limi ter is not deactivated.
Inf
Inf or
ormation on t
mation on t he per
he permanent limit
manent limit er
er
If th eve hicle should ne verex ceed a speci/c
speed (e.g. for driving in winter tyre mode), you
can set this speed with the permanent limiter.
Yo u do this by limiting the speed between
160 km/h and 240 km/h in the multimedia sys-
te m (/ page 199).
If yo u limit the speed toava lue abo vetheve hi-
cle's maximum speed which can be driven or
maximum design speed, the permanent limiter
has no e.ect.
Shortly before the set speed is reached, it
appears in the Instrument Displa y.When you con-
/rm the message, display messages no longer
appear until you switch o. theve hicle. The speed
will only be displ ayed again once theve hicle has
been restar ted or if the set speed is changed.
The permanent limi ter does not switch topassive
mode even during kickdown and the driven speed
re mains below the set speed. Se
Se tting t tting t he limit speed f
he limit speed f or wint
or winter tyr
er tyres
es
Multimedia system:
4 © 5
Settings 5
Vehicle
5 Winter tyres limit #
Select a speed or deactivate the function. A
A
ctiv
ctiv e Dist
e Dist ance Assis
ance Assist DIS t DISTR
TRONIC
ONIC F F
unction of A unction of A ctiv
ctive Dist
e Dist ance Assis
ance Assist DIS t DISTR
TRONIC
ONIC
Ac tive Distance Assist DISTRONIC maintains the
set speed on free-0owing roads. If vehicles in
front are de tected, the set distance is maintained,
if necessar y,until theve hicle comes toa halt. The
ve hicle accelerates or brakes depending on the
distance totheve hicle in front and the set speed.
The speed (from 20 km/h) and the distance to
th eve hicle in front are set and sa ved on the steer-
ing wheel.
The adjustable set speed can vary due tothefo l-
lowing factors:
R Drive prog ram selected ;(/page 158)
R Stored limit speed (e.g. winter tyre limit)
(/ page 199) Driving and parking
199 199