2021 MERCEDES-BENZ E WAGON Owner's Manual

Obser
vetheadditional information onstow ing
mobile communic ationsde vice scor rectly:
R Loa ding theve hicle (/page10 8)
Blue tooth®
connect ion:
The men uvie wand theav ailable function sin the
te lephon emen uar ein par tdepen dentonthe
Blu etoo th®
pr ofile ofthecon nect edmobile
phone. Fullfunc tionality isonl yav ailable ifth e
mobil ephone supports both ofthefo llo wing
Blue tooth®
pr ofiles:
R PBAP (Phone BookAccess Profile)
- The cont acts onthemobile phoneare
sho wnautomaticall yon themultimedia
sy stem.
R MAP (Messag eAc cess Profile)
- The mob ile pho nemess agefuncti onscan
be used on themultimedia system.
Ir re spectiv eof this, Blue tooth®
audio function al‐
ity can byused withan ymob ileradio unit.
Fo rinf ormation onthera ng eof func tions ofthe
mobil era dio unit tobe con nected, see theman‐
uf actur er'soper ating instruction s. Ne
tworkco nn ectio n:
The follo wing cases canlead tothecall being
discon nectedwhile theve hicle isin mo tion:
R Youswit chintoatransm ission /recep tion
st atio n,inwhic hno com mun ication chann el
is free.
R The SIM car dused isno tcom patible withth e
ne tworkav ailable
R Amobi lephon ewit h"T winc ard" islogg ed
int oth ene tworkwit hth esecon dSIM cardat
th esame time
The multimedia system suppor tscalls inHD
Vo ice ®
forim prov ed speec hqu alit y.Arequ ire‐
men tfo rth is isthat themobile phoneandthe
mobil ephone networkpr ov ider oftheper son
yo uar ecalli ngsuppo rtHD Voice ®
.
Depe ndingon thequ alit yof thecon nect ion,the
vo ice qualit yma yfluct uate.
Fu rther information canbeobt ained from an
aut hor ized Mercedes-Ben zCent eror at:
https: //www .mercedes-benz .com/connect MBUX
multimedia system 263

Te
lephone menuoverview 1
Blue tooth®
de vice name ofthecur rently
conne cted mob ile pho ne/o fth emobile
phone
2 Blue tooth®
de vice name ofthecur rently
conne cted mob ile pho ne/o fth emobile
phone (twophone mode)
3 Batt eryst atus ofthecon nect edmobile
phone 4
Signal stre ngt hof themobile phonenetwork
5 Option s
6 Device manag er
7 Messag es
8 Nume rical pad
9 Contact search Te
lephon yoper ating mod esove rview
Depen dingonyour equipme nt,th efo llo wing tel‐
ephon yoper atingmodes areav ailable:
R Amobi lephon eis con nectedto themultime‐
dia system viaBlue tooth®
. 26
4
MBUX multimedia system

R
Twomobile phones areconn ectedwithth e
multime diasystem viaBlue tooth®
(tw o
phone mode).
- Youcan useallthefunc tionsof themulti‐
media system withth emobile phonein
th efo re ground.
- Youcan recei veinc omin gcalls andmes‐
sag eswit hth emobile phoneinthebac k‐
gr ound.
Yo ucan interch ang eth emobile phonein
th efo re ground andbackground .
Connect ingamob ilephone
Re quirement s:
R Blue tooth®
is act ivat ed on themobile phone
(see themanuf acturer'soper ating instruc‐
tion s).
R Blue tooth®
is act ivat ed on themultimedia
sy stem. Multimedia
system:
4 © 5
Phone
Sear ching fora mob ile pho ne #
Select í. #
Select Connect NewDevice.
Co nnectin gamob ile pho ne
Au thor ization follo ws usin gsec uresim ple pair‐
ing . #
Select amob ilephon e.
A co de isdispl ayed inthemultimedia system
and onthemobile phone. #
Ifbo th code smatc h,conf irm thecode onthe
mobil ephone.
Fu nctions inthete lephon ymenu
In thete lephon ymen uyo uha ve thefo llo wing
func tions,forex am ple:
R Mak ingcalls ,e.g .:
- R Accep ta cal l
- k EndCall
- i Create Confer. Call -
Accep ting orrejecti ngawa itin gcall
R Managin gcon tacts, e.g.:
- Downl oading mob ile pho necont acts
- Managi ngthefo rm atofacon tact's name
- Saving acont actasafa vo rite
R Recei ving andsend ingmess ages, e.g.:
- Usingthere ad-al oudfunction
- Dictating ane wmes sage Mer
cede sme and apps Mer
cede sme connect Inf
ormation onMer cede sme connect
Mer cedes meconnect consistsof multi pleserv‐
ices.
Yo ucan usethefo llo wing service svia themulti‐
media system and theov erhead control panel,
fo rex am ple:
R Accid ent and Brea kdo wnManag eme nt(me
bu tton orsitu ation-de pendentdispl ayinthe
multime diasystem) MBUX
multimedia system 265

R
Mer cedes-Ben zemer gency callsy stem (aut o‐
matic emergency calland SOS button)
The Mercede sme conne ctAccid ent and Brea k‐
do wn Manag eme ntand theMer cedes- Benz
emer gency callcent erareav ailable toyou
ar oun dth ecloc k.
The mebutt onand theSOS buttoncan befound
on theve hicle's overhead control panel
(/ page26 7).
Yo ucan also calltheMer cedes- BenzCustomer
Cent erusi ng themultimedia system
(/ page268).
Please note that Mer cedesme connectis a
Mer cedes-Ben zser vice.In emer gencie s,firs tcal l
th enation alemer gency service sus ing the
st andar dnat ionalemer gency service telephon e
numb ers. In emer gencie s,youcan also usethe
Mer cedes-Ben zemer gency callsy stem
(/ page27 4).
Ob serveth econ ditions ofuse forMer cedes me
connect andother services. These canbe
obt ained intheMer cedes mePortal: http s://
me. secure.m erced es-ben z.com Fu
rther information aboutMercedes meconn ect
ser vices canbeobt ained intheMer cedes me
Po rtal: http s:// me. secure.m erced es-ben z.com
Inf orma tion onMer cedes meconnect Acci‐
dent andBreak down Manag emen t
The Accid ent and Brea kdo wnManag eme ntcan
incl udeth efo llo wing functions:
R Supplem enttotheMer cedes- Benzemer‐
ge ncy callsy stem (/ page27 4)
If nece ssary,th econ tact per son atthe
Mer cedes-Ben zemer gency callcent erfor‐
wa rdsth ecall toMer cedes meconn ectAcci‐
dent andBrea kdo wnManag eme nt.Forw ard‐
ing thecall isho we verno tpossi bleinall
countr ies.
R Breakdo wnassi stanc eby ate ch nici anon
lo cati onand /or theto wing away oftheve hi‐
cle tothenear estaut hor ized Mercedes- Benz
Cent er
Yo uma ybe charge dfo rth ese services.
R Addition totheemer gency guide af te rau to‐
matic accide ntor breakdo wndetection
(/ page 268) In
theeve ntofabr ea kdo wnoracci dent, fur‐
th er vehicle datais sent whichenables opti‐
mal suppor tby theMer cedes- BenzCustomer
Cent erand theaut hor ized service partner or
br eakdo wnassis tance.
R Addition totheMer cedes meconnect
ser vice Telediagno stics
Wi th theTe lediagno stics func tion,spec ific
we arand failur ere por tsarere cor ded bythe
ser vice prov ider ,in so faras these can be
clear lyint erpr eted and areav ailable thro ugh
th emonit oring ofcom ponen tsthat aresub‐
je ct to diagnos tics.
If yo ur vehicle detects abr ea kdo wnorthre at
of abr eak down, youma ybe prom pte dvia
th emultimedia system tocont actthe
Mer cedes-Ben zCus tomer Cent erforfur ther
help. Thisprom ptinthemultimedia system
onl yappear swhen theve hicle isstatio nary. 266
MBUX multimedia system

%
These services aresubject totech nica l
re strictions such asthemobile phonecover‐
ag e, mobil ene tworkqu alit yand theability of
th epr ocessin gsy stems tointerpr et the
tr ans ferred dat a.In some circums tances,
th is can result indela ysorthefa ilur eof the
inf ormatio nto appear inthemultimedia sys‐
te m.
Mor einf ormation aboutMer cedes meconnect
ser vices canbeobt ained intheMer cedes me
Po rtal: http s:// me. secure.m erced es-ben z.com
Data trans ferre ddur ing Mer cedes mecon‐
ne ct cal lse rvices
The datatransf erreddur ing aMer cedes mecon‐
nec tcall depends on:
R The reason forinitia tionofthecall
R The service that isselec tedin thevo ice con ‐
tr ol system
R The activ ated Mer cedes meconnect services
Yo ucan find outwh ich da ta istransf erredwhen
using theser vices inthecur rentl yva lid
Mer cedes meconnectte rm sof use and thedat a
pr otect ion information forMer cedes mecon‐ nect.
Youcan find these inyour Mer cedesme
user accoun t. Mer
cedes mecalls Ma
king acall viatheove rhead contr olpa nel 1
mebutt onforser vice orinformation calls
2 SOS buttoncover
3 SOS button (emerg ency callsy stem)
Making aMer cedes mecall #
Press mebutt on1. MBUX
multimedia system 26
7

Making
anemer gency call #
Toopen theco verof SOS button2 ,pr ess it
br ief ly. #
Press and hold SOS button3 forat lea st
one second.
If aMer cedes mecall isactiv e,an emer gency
cal lcan still be trigg ered. This hasprior ity ove r
all other activ ecalls.
Inf ormat ionabout theMer cedes mecall
using theme button
A cal lto theMer cedes- BenzCustomer Cent er
has been initiatedvia theme butt onintheove r‐
head controlpanel orthemultimedia system
(/ page26 7).
Using thevo ice dialog system youacc ess the
desir edser vice:
R Accid ent and Brea kdo wnManag eme nt
R Mer cede s-Benz Customer Centerforge ner al
inf orma tionab ou tth eve hicle
Yo ucan find informa tionon thefo llo wing topics:
R Activati on ofMe rcedes meconnect
R Oper ating theve hicle R
Near estaut hor ized Mercedes-Ben zCent er
R Other products andservices from Mer cedes-
Benz
Dat ais transf erreddur ing thecon nect iontothe
Mer cedes-Ben zCus tomer Cent er(/ page269).
Call ingtheMer cedes- BenzCustomer Center
usi ng the multi mediasy stem
Re quirement s:
R Access toaGSM networkis available.
R The contract partner' sGSM networkco ver‐
ag eis available inthere spectiv ere gion.
R The ignition mustbe switc hedonsothat
ve hicle datacan betransf erredaut omati‐
cally .
Multimedia system:
4 © 5
Phone 5
g #
Call Mercedes meconnect.
Af terconf irmation, themultimedia system
sends there qu ired vehicle data.The data
tr ansf erissho wninthemedia display. Then,
youcan selectaser viceand beconn ect ed
to aspec ialistat theMer cedes- BenzCustomer
Cent er.
Call ingtheMer cedes- BenzCustomer Center
af te raut omat icac ciden tor break down
de tection
Re quirement s:
R The vehicle hasdetected anacci dent or
br ea kdo wnsitu ation.
R The vehicle isstatio nary.
R The hazar dwa rning light sar eswitc hedon.
% This function isno tav ailable inall coun tries.
The vehicle candetect acci dent orbrea kdo wn
situ ations undercer tain cir cums tances.
In theeve ntan acci dent or brea kdo wnisde tec‐
te d, theemer gency guide sho wssafetyno tesin
th emultimedia system displa y.
Af terqu itting theemer gency guide displ ayon
th emultimedia system, apr om ptappear sask ing
whe ther youwo uld liketo get suppor tfr om the
Mer cedes-Ben zCus tomer Cent er. 268
MBUX multime diasystem

#
Select Call.
R Afteryo ur agr eem ent,or ifth eMer cedes
me connect service "Acciden tand Break‐
do wn Manag ement"is activ e,theve hicle
dat ais transf erredaut omatic ally
(/ page266).
R The Mercedes- BenzCus tomer Cent er
ta ke syo ur call and orga nize sth ebr eak‐
do wn and acciden tassis tance.
Yo uma ybe charge dfo rth ese services.
% Depen dingonthese verity of theacciden t,
an aut omatic emergency callcan beiniti‐
at ed .Thi sha spr iority over all other activ e
calls.
% Inaddition, ifth eMer cedes meconnect
ser vice "Telediagnos tics"is activ e,asimilar
pr om ptcan appea raf te ra dela yin theeve nt
of abr ea kdo wn. Ifyo uar ealr eady incontact
wit hth eMer cedes- BenzCustomer Cent eror
ha ve already recei vedsuppor t,th is prom pt
can beigno redor declined.
% Ifyo uans werth epr om ptforsupp ortfr om
th eMer cedes- BenzCustomer Cent erwit h Later,
themessag ewill behidden and
appear again later.
The prom pttrig ge redby theMer cedes me
con nect service "Telediagnos tics",can either
be con firm ed ordeclined. Afterbeing
decli ned, this will notbe sho wnagain.
Ar ranging aser vice appointment viaa
Mer cedes mecall
If yo uha ve act ivat ed themaint enanc emanag e‐
ment service, releva nt vehicle datais transf erred
aut omat icallyto theMer cedes- BenzCustomer
Cent er.Yo uwill then recei veindiv idual recom‐
mend ations rega rding themaint enanc eof your
ve hicle.
Re gardless ofwhe ther youha ve conse nted to
th emaint enanc emanag ement service, themulti‐
media system reminds youaf te ra cer tain
amount oftim eth at aser viceis due. Apr om pt
appear sask ing ifyo uwo uld liketo mak ean
app ointment. #
Toarra ng easer vice appointment :select
Call .
Af teryo ur agr eem ent,th eve hicle datais
tr ansf erredand theMer cedes- BenzCus‐ to
mer Cent ertake syo ur prefer redappoint‐
ment date.The information isthen sent to
yo ur desi redser vice outle t.
This willcontact youto conf irm theappoint‐
ment andifneces sarycon sult about the
de tails.
% Ifyo usele ctLat erafte rth eser vice messag e
appear s,themessag eis hidden andreap‐
pear sat alat er tim e.
Tr ansf erre ddata during aMer cedes mecall
Whe nyo umak easer vicecall viaMer cedesme,
dat ais transm itted. This enables targeted advice
and asmoo thser vice.
The follo wing requ iremen tsmus tbe fulf illed for
th etransf erofthedat a:
R The ignition isswitc hedon.
R The requ ired dat atransf ertech nol ogy issu p‐
po rted bythemobile phonenetworkpr o‐
vider .
R The qualit yof themobile connect ionissuf fi‐
cie nt. MBUX
multime diasy stem 269

Multi-s
tage trans ferdepe ndsonthefo llo wing
fa ct or s:
R Reason forth einitiat ionofthecall
R The available mobilephon etransm ission
te ch nol ogy .
R The activatedMer cedes meconnectser v‐
ices.
R The service select edinthevo ice con trol sys‐
te m.
Dat atransf erifMer cede sme connectser v‐
ice sar eno tactiv ated
If no Mer cedes meconnect services areactiv a‐
te d, thefo llo wing datais transf erred:
R Vehicle identif ication number
R Time ofthecall
R Reason forth einitiat ionofthecall
R Countr yindicat oroftheve hicle
R Setlanguag efo rth emultimedia system
R Telephon enumb erofthecomm unication
platf orm ins talled intheve hicle If
acall ismade fora ser vice appointment via
th eser vice reminder ,th efo llo wing datais also
transmit ted:
R Cur rent mil eage and main tenance data
If acall ismade afte rau tomatic accide ntor
br eakdo wndetection using themultimedia sys‐
te m, thefo llo wing datais also transm itted:
R Cur rent mil eage and main tenance data
R Cur rent vehicle location
If Ac cid ent and Brea kdo wnManag eme ntis
cal led via thevo ice con trol system, thefo llo wing
dat acan also becalled upfrom theve hicle by
th eMer cedes- BenzCustomer Cent er:
R Current vehicle location
Data transf erifMer cedes meconne ctser v‐
ices areactiv ated
Onl yif th ere spectiv eser vice isactiv ated will
additional incident-specificdat abe transmitt ed
in thesecon dstag eto enable anoptimal
ser vice.
An ove rview of thedat atransmit tedcan be
fo und inthere spectiv ete rm sof use for Mer
cedes meconn ectservices. These canbe
obt ained intheMer cedes meportal:htt ps:/ /
me. secur e.mercedes -benz.com
Data processing
The datatransm itted within thescope ofthecall
is dele tedfrom thepr ocessin gsy stem afte rth e
cal lis finis hed ,in so faras this dat ais no tbeing
used forot her activ ated Mer cedes meconn ect
ser vices.
The incident- specificdat ais processed and
st or ed intheMer cedes- BenzCustomer Cent er
and, ifre qu ired toprocess theinciden t,forw ar‐
ded totheser vice partner aut hor ized bythe
Mer cedes-Ben zCus tomer Cent er.Plea setake
no te ofthedat apr otect ion information onthe
Mer cedes meInterne tpag ehttps: //
www .mercedes.me orinthere cor ded mess age
imme diat ely afte rcall ing theMer cedes- Benz
Cus tomer Cent er.
% The recor ded mess ageis no tav ailable in
eve rycou ntry. 27
0
MBUX multimedia system