2021 FORD MUSTANG MACH-E Warranty Guide

High Voltage Lithium-Ion Battery Capacity Coverage
As is the case with all batteries, the high voltage lithium-ion battery
capacity will decrease over time and with use. While gradual capacity
loss with time and use is considered normal wear and tear, Ford Motor
Company warrants the high voltage battery against excessive capacity
loss for a period of 8 years/100,000 miles, whichever comes first. If an
authorized EV Certified Ford Dealer determines that the battery capacity
is less than 70 percent of the high voltage battery’s beginning of life
capacity, or less than 65 percent for vehicles in cutaway or chassis cab
configuration, this level of capacity loss is considered excessive. The
measurement method used to determine the high voltage battery
capacity, and the decision of whether to repair, replace, or provide
reconditioned or remanufactured parts, and the condition of any such
replaced, reconditioned or remanufactured parts, are at the sole
discretion of Ford Motor Company. During the High Voltage Battery
Capacity Coverage period, Ford Motor Company will cover the necessary
component repair or replacement to correct this excessive capacity loss,
when performed by an EV Certified Ford dealership. This coverage is in
addition to the high voltage battery assembly’s limited warranty for
defects in materials or workmanship. If a warranty repair requires
replacement of the high voltage battery assembly, or one of its
components, it may be replaced with a new, factory remanufactured, or
factory refurbished component, at Ford’s discretion. Refurbished battery
components selected for your vehicle will align with your vehicle’s age,
and mileage.
NOTE: The battery capacity degradation rate will vary based on various
factors, including environmental conditions, and will also be affected by
the way in which the vehicle is used. Following the recommendations in
thePreserving Your High Voltage Battery section of the Owner’s
Manual may help lower the rate of capacity degradation and optimize
battery life.
Over the Air (OTA) Updates
During the warranty coverage period, Ford Motor Company warrants that:
• you will not be charged for diagnosis, repair, replacement, or
adjustment of components that are damaged or inoperable due to a
defect caused by an OTA update
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WHAT IS NOT COVERED UNDER THE NEW VEHICLE LIMITED
WARRANTY?
Damage Caused By:
•accidents, collision or objects striking the vehicle (including driving
through a car wash)
• theft, vandalism, or riot
• fire or explosion
• using contaminated or improper fluids
• customer-applied chemicals or accidental spills
• driving through water deep enough to cause water to be ingested into
any component. i.e. powertrain components
• immersion/flooding of the high voltage battery assembly
• abuse and/or misuse of the vehicle and/or high voltage battery pack,
such as driving over curbs, overloading, racing or using the vehicle as
a permanent stationary power source
• exceeding the load limits specified on the certification label. See your
Owner’s Manual for the location of the certification label
• failure to observe and resolve vehicle warnings and indications of
battery concerns within a reasonable amount of time, typically 30 days
• failure to complete software updates within a reasonable amount of
time, typically 30 days
• the use of incompatible charging devices or methods
• modifications to the high voltage battery assembly, high voltage
system, or associated wiring
• exposure to direct and/or intense heat sources outside of normal use,
such as collision repairs that subject the vehicle to paint booth
conditions that exceed Ford’s recommendations
• allowing the high voltage battery assembly to remain in a fully
discharged, or near zero state of charge, for more than 14 days
• repairs performed by facilities and personnel not authorized by Ford,
including repairs which would have otherwise been covered under the
manufacturer’s warranty,
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•improper vehicle storage resulting in high voltage battery damage
(See Owner’s Manual for vehicle storage recommendations)
In order to maintain your warranty coverage, be sure to follow the
recommendations in the Owner’s Manual under Preserving Your High
Voltage Battery.
The New Vehicle Limited Warranty does not cover damage to the Ford
Mobile Charger caused by abuse or misuse. Always use the Ford Mobile
Charger in a manner that conforms to the directions found in the
Owner’s Manual.
Damage Caused by Alteration or Modification
The New Vehicle Limited Warranty does not cover any damage caused by:
• Tampering, alterations, or modifications of the vehicle, including the
body, chassis, electronics or their components, after the vehicle leaves
the control of Ford Motor Company
• the installation or use of a non-Ford Motor Company part or any part
or software (Ford or non-Ford) designed for off-road use only
installed after the vehicle leaves the control of Ford Motor Company, if
the installed part fails or causes a Ford part to fail. Examples include,
but are not limited to lift kits, oversized tires, roll bars, cellular
phones, alarm systems, automatic starting systems and
performance-enhancing powertrain components or software and
performance “chips”.
Your vehicle may allow, enable or facilitate the use of certain non-Ford
Motor Company software. Ford is not responsible for the functionality
of such software. Ford may disallow, discontinue or modify your ability
to use such software at any time without prior notification or incurring
any warranty or other obligation. Non-Ford Motor Company software
may be governed by End User License Agreement or warranty
provided by the software provider. For Ford Motor Company software
see End User License Agreement found in the Owner Manual.
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Damage Caused by Use and/or the Environment
The New Vehicle Limited Warranty does not cover surface rust,
deterioration and damage of paint, trim, upholstery, and other
appearance items that result from use and/or exposure to the elements.
You, as the owner, are responsible for these items. Some examples are:
•dings, dents
• cuts, burns, punctures or tears
• road salt
• tree sap, bird and bee droppings
• windstorm, lightening, hail
• earthquake
• freezing, water or flood
• stone chips, scratches (some examples are on paint and glass)
•
windshield stress cracks. However, limited coverage on windshield stress
cracks will be provided for the first 12 months or 12,000 miles (whichever
occurs first), even though caused by use and/or exposure to the elements.
Maintenance/Wear
The New Vehicle Limited Warranty does not cover: (1) parts and labor
needed to maintain the vehicle; and (2) the replacement of parts due to
normal wear and tear. You, as the owner, are responsible for these items. See
your Owner’s Manual. Some examples of maintenance and normal wear are:
• fluids such as coolant, brake
fluid, and lubricants
• cabin air filters
• tire rotation/inflation
• cleaning/polishing •
wiper blades*
• wheel alignments and tire
balancing*
• brake pad/lining*
* Ford will replace or adjust certain maintenance items when necessary,
free of charge during a limited period:
• Wiper blade replacements will be provided during the first six months
in service, regardless of miles driven.
• Wheel alignments and tire balancing will be provided during the first
12 months or 12,000 miles in service, whichever occurs first.
• Brake pad/lining replacements will be provided during the first
12 months or 18,000 miles in service, whichever occurs first.
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SYNC Hands-Free Communications and Entertainment System
If your vehicle is equipped with SYNC, the New Vehicle Limited Warranty
does not cover repairs under certain conditions, such as failure to
provide proper installation environment. The New Vehicle Limited
Warranty does not cover repairs for certain damage or loss, such as:
•Loss of personal recording media, software or data
• Loss, change, or discontinuation of functionality because of:
•system updates to Ford Motor Company software or lack of
compatibility with non-Ford Motor Company electronic devices
• non-Ford Motor Company software, or
• obsolescence of vehicle software or hardware
• lack of network coverage or availability
• Damage caused by:
•abnormal use such as insertion of foreign objects, fluid spillage
• unauthorized modification to alter functionality or capability
•
computer or internet viruses, bugs, or malware, such as worms,
Trojan Horses, cancelbots
• installation of unauthorized software, peripherals and attachments
• unauthorized, unapproved and/or incompatible repairs, upgrades and
modification
• the defective function or obsolescence of your cellular phone or digital
media device (for example, inadequate signal reception by the
external antenna, viruses or other software problems)
Tire Wear or Damage
The New Vehicle Limited Warranty does not cover normal wear or worn
out tires. Tires will not be replaced (unless required by a warranty
repair) for wear or damage including:
• tire damage from road hazards such as cuts, snags, bruises, bulges,
puncture, and impact breaks
• tire damage due to under or over inflation, tire chain use, racing,
spinning (as when stuck in snow or mud), improper mounting or
dismounting, or tire repair
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Other Items or Conditions Not Covered
The New Vehicle Limited Warranty does not cover:
•vehicles that have had the odometer disconnected, altered, or
inoperative for an extended period of time with the result that the
actual mileage cannot be determined
• vehicles that have ever been labeled or branded as dismantled, fire,
flood, junk, rebuilt, reconstructed, or salvaged; this will void the New
Vehicle Limited Warranty
• vehicles that have been determined to be a total loss by an insurance
company; this will void the New Vehicle Limited Warranty
• converted ambulances that are not equipped with the Ford Ambulance
Prep Package, see important information about ambulance conversions
(page 27)
• aftermarket parts or components, sometimes installed by Ford Motor
Company or an authorized Ford dealership, may not be covered by the
New Vehicle Limited Warranty. Any damage caused to Ford
components due to the failure of aftermarket parts is not covered.
• high-voltage battery replacement due to improper vehicle storage.
Refer to the Owner’s Manual for the proper ways your vehicle’s battery
must be maintained in the event the vehicle is not driven or is stored
for an extended period.
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4. In addition ...
ROADSIDE SERVICE ASSISTANCE
(UNITED STATES, PUERTO RICO, AND U.S. VIRGIN ISLANDS)
Your vehicle is covered by the complimentary Ford Roadside Assistance
Program (unless you are driving a daily rental unit). Under this program,
Ford will cover:
•Towing to the nearest EV Certified Ford dealership, or to your selling
dealership, if within 35 miles of the disablement
• Should your BEV be disabled due to low charge, similar to emergency
fuel delivery to ICE vehicle, towing to the nearest public charger, EV
Certified Ford dealership, or home if within 35 mi radius of your
vehicle’s location. (Limited to two occurrences in a 12-month period)
• In the case of a flat tire, roadside assistance will help with the use of
the tire mobility kit, or if the kit is damaged or unusable or if
requested by the customer, roadside assistance will tow to the nearest
Dealer
• 12V Battery jump starts
• Lock-out assistance (replacement key cost is customer responsibility)
• Winch out services: includes pulling a vehicle within 100 feet of a
paved or county maintained road. No recoveries.
The Roadside Assistance Program is separate from the New Vehicle
Limited Warranty. It begins at the warranty start date and lasts for five
years or 60,000 miles (whichever occurs first). If you need towing
beyond the five years or 60,000 miles (whichever occurs first) period,
Ford can arrange roadside assistance and charge your credit card. If the
reason for the vehicle disablement is later found to be covered by
another Ford warranty, Ford will provide a refund for the tow charge
under the other warranty, through the dealership.
For emergency roadside assistance, call 1-800-241-3673, 24 hours
a day, 365 days a year.
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Ford Rent-A-Car (FRAC) and Dealer Daily Rental (DDR) vehicles that
must be towed because a covered repair failed during the warranty
coverage period, Ford will cover towing to the nearest Ford Motor
Company dealership.
Ford Motor Company reserves the right to modify or discontinue
Roadside Assistance at any time. Certain restrictions apply to Roadside
Assistance benefits. Call 1-800-241-3673 for further details.19