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2021 Model Year Battery Electric Vehicle Warranty Guide (Mustang Mach-E)
owner.ford.com ford.ca
June 2021
Second Printing Litho in U.S.A.
MJ8J 19T201 AA
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Your satisfaction is our #1 goal. If you have any questions or concerns, or
are unsatisfied with the service you are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company policies
or procedures, please contact the Ford Customer Relationship Center.
In the United States:In Canada:
Ford Motor Company
Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
For the hearing- or speech-impaired: Please
contact the Telecommunication Relay Service by dialing 711
www.owner.ford.com
Customer Relationship Centre Ford Motor Companyof Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4 1–800-565-3673 (FORD)
TDD for hearing impaired 1-888-658-6805 M-F 8:30 AM - 8:00 PM (ET) www.ford.ca
In Asia-Pacific Region, Sub-Saharan Africa,U.S. Virgin Islands, Central America, the Caribbean, and Israel: In Puerto Rico:
Ford Motor Company
Ford Export Operations
Attention: Customer Relations 1555 Fairlane Drive
Fairlane Business Park #3 Allen Park, MI 48101
Telephone: (313) 594-4857
For customers in Guam, the Commonwealth of
the Northern Mariana Islands (CNMI), America Samoa, and the U.S. Virgin Islands, please feel free to call our Toll-Free Number:(800) 841-FORD (3673)Fax: (313) 390-0804
E-mail: [email protected] Ford International
Business Development, Inc. P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (800) 841-FORD (3673) Fax: (313) 390-0804
E-mail: [email protected] www.ford.com.pr
In Middle East:
Ford Middle East
Customer Relationship Center P.O. Box 21470
Dubai, United Arab Emirates Telephone: 971-4-3326084
Toll-free Number for the Kingdom of Saudi Arabia: 800 8971409
Local Telephone Number for Kuwait: 24810575
Fax: 971-4-3327299
E-mail: [email protected] www.me.ford.com
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Table of Contents
1. INTRODUCTION1
2. IMPORTANT INFORMATION YOU SHOULD KNOW 2
If You Need Customer Assistance 2
Know When Your Warranty Begins 2
Check Your Vehicle 2
Maintain Your Vehicle Properly 2
Who Pays For Warranty Repairs? 3
Do Warranties Apply In Other Countries? 4
3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2021-MODEL ELECTRIC VEHICLE 5
Limitations And Disclaimers 5
What Is Covered? 9
What Is Not Covered? 13
4. IN ADDITION ... 18
Roadside Service Assistance (United States,
Puerto Rico, And U.S. Virgin Islands) 18
5. ADDITIONAL INFORMATION ABOUT YOUR WARRANTY COVERAGE 20
6. NOISE EMISSIONS WARRANTY 23
7. FORD PROTECT EXTENDED SERVICE PLAN 24
8. BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM 25
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9. STATE WARRANTY ENFORCEMENT LAWS26
10. IMPORTANT INFORMATION ABOUT AMBULANCE CONVERSIONS 27
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1. Introduction
Ford Motor Companyand your selling Dealer thank you for selecting
one of our quality products. Our commitment to you and your vehicle
begins with quality protection and service. When you need warranty
repairs, your selling Dealer would like you to return to it for that service,
but you may also take your vehicle to another Ford Motor Company
dealership authorized for warranty repairs. Certain warranty repairs
require specialized training, so not all Dealers are authorized to perform
all warranty repairs. Depending on the warranty repair needed, the
vehicle may need to be serviced at another Dealer. If a particular
dealership cannot assist you, then contact the Customer Relationship
Center at 1-800-392-3673.
This booklet explains in detail the warranty coverages that apply to your
Battery Electric Vehicle (BEV). If you bought a previously owned
2021-model electric vehicle, you are eligible for any remaining warranty
coverages.
While you may take your vehicle to any Ford Motor Company dealership
for most repairs, certain repairs involving the high voltage components
must be completed at an Electric Vehicle (EV) Certified Ford dealership.
You can identify and locate EV Certified Ford Dealers using the dealer
locator tool on Ford.com, or by calling the Customer Relationship Center
at 1-800-392-3673.
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2. Important information you should know
IF YOU NEED CUSTOMER ASSISTANCE
Your Ford Motor Company Dealer is available to assist you with all your
automotive needs. Please follow the procedures outlined on the front
page of this booklet. In addition, if you are an eligible U.S. owner, you
may use - at no cost - the services of the BBB AUTO LINE program. For
details, see Better Business Bureau (BBB) AUTO LINE program, page 25
or call 1-800-955-5100.
KNOW WHEN YOUR WARRANTY BEGINS
YourWarranty Start Date is the day you take delivery of your new
vehicle or the day it is first put into service (for example, as a dealer
demonstrator), whichever occurs first.
CHECK YOUR VEHICLE
We try to check vehicles carefully at the assembly plant and the
dealership, and we usually correct any damage to paint, sheet metal,
upholstery, or other appearance items. But occasionally something may
slip past us, and a customer may find that a vehicle was damaged before
he or she took delivery. If you see any damage when you receive your
vehicle, notify your dealership within one week.
MAINTAIN YOUR VEHICLE PROPERLY
Your Owner’s Manual, provided with your vehicle, indicates the scheduled
maintenance required for your vehicle. Proper maintenance guards
against major repair expenses resulting from neglect or inadequate
maintenance and may help increase the value you receive when you sell
or trade your vehicle.
It is your responsibility to make sure that all the scheduled maintenance
is performed and that the materials used meet Ford engineering
specifications. Failure to perform scheduled maintenance as specified in
the Owner’s Manual will invalidate warranty coverage on parts affected
by the lack of maintenance. Make sure that receipts for completed
maintenance work are retained with the vehicle.
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Your EV dealership, or local Quick Lane Tire & Auto Center, has
factory-trained technicians who can perform the required maintenance
using genuine Ford parts. The dealership looks forward to meeting your
every service need to maximize your satisfaction with your vehicle.
WHO PAYS FOR WARRANTY REPAIRS?
You will not be charged for repairs covered by any applicable warranty
during the stated coverage periods, unless specifically stated elsewhere
in this guide.
Some states have mandated alternate time coverage periods for parts of
your vehicle (e.g. seatbelts).
Some states and/or local governments may require a tax on a portion of
warranty repairs. Where applicable law allows, the tax must be paid by
you, the owner of the vehicle.
During the Bumper to Bumper Warranty period, Dealers may receive
instructions to provide no-cost, service-type improvements - not
originally included in your Owner’s Manual - intended to increase your
overall satisfaction with your vehicle.
Sometimes Ford may offer a special adjustment program to pay all or
part of the cost of certain repairs beyond the terms of the applicable
warranty. Check with your Dealer or call the Customer Relationship
Center at 1-800-392-3673 to learn whether any adjustment program is
applicable to your vehicle. Please have your Vehicle Identification
Number (VIN) available.3
