2021 FORD MUSTANG MACH-E Battery

WHAT IS PHONE AS A KEY
Phone as a Key allows you to use your
phone in place of a passive key.
You can use your phone for the following
functions:
•
Remote locking and unlocking.
• Passive entry and exit.
• Passive start and drive the vehicle.
• Remote start.
• Memory function recall.
PHONE AS A KEY
LIMITATIONS
Limitations can vary based on the make
and model of your phone, phone location
and physical obstructions.
The following items could impact Phone
as a Key performance or prevent
functionality in some cases:
• The typical operating range for Phone
as a Key is 131 ft (40 m).
• Your
Bluetooth® connection is not
enabled, is disrupted, or out of range.
• Your Phone as a Key is not active or
enabled on at least one phone.
• Your vehicle battery has depleted.
• Your phone battery has depleted.
• Interference from other devices using
radio frequencies or physical
obstructions.
• Your phone is too close to metal
objects or other electronic devices.
Note: Do not leave a duplicate coded key
in the vehicle. Always take your keys and
phone and lock all doors when leaving the
vehicle. PROGRAMMING YOUR PHONE
To program your smartphone as Phone as
a Key:
1. Visit your device's app store to
download the FordPass app.
2. Create or sign-in to the FordPass app and add the vehicle identification
number to your account.
3. Once you add the vehicle identification
number, follow the prompts in the
FordPass app to complete the Sync
Connect Authorization process.
4. After the vehicle authorizes, you can setup Phone as a Key following the
prompts in the FordPass app.
5. After Phone as a Key is setup, you can setup the Backup Start Passcode by
following the prompts on your
touchscreen.
Note: Keep your new Backup Start
Passcode with you in case of an emergency.
Resetting Phone as a Key
If the Phone as a Key belongs to your
account, you can delete it from your phone.
If not, reset Phone as a Key using the
following steps:
1. Press
Settings on the touchscreen.
2. Press
General.
3. Press
Reset.
4. Press the app connect reset option.
5. Press
Reset All.
6. Confirm you would like to continue with
erasing all Phone as a Key, Backup
Start Passcodes.
7. Press
Continue.
8. Confirm you are aware you are de-authorizing all authorized users and
FordPass Connect settings.
9. Press
Continue.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Phone as a Key

What happens if I cannot unlock the
vehicle with Phone as a Key?
Attempt to move your phone closer to
the vehicle. Check that the FordPass
app is still running and that the Phone
as a Key control screen shows
connected. If the phone is connected,
attempt to press the remote unlock
button in the FordPass app. If the
phone is not connected or the remote
unlock button does not work in the
FordPass app, attempt to force close
and restart the app.
Why do I get a No Key Detected
message in the instrument cluster
display when I am using Phone as a Key
and my phone is in the car? Your phone ’s Bluetooth connection
has been disrupted or is not
connected. Try reconnecting your
phone's Bluetooth connection. Move
the phone closer to the center of the
vehicle near the cup holder or center
console. Verify your Phone as a Key is
still active, enabled and has not been
revoked.
What do I do if my phone is lost,
damaged, or the battery has depleted? Use the Backup Start Passcode that
you created to protect you in the event
that you lose your phone, damage it,
or the battery depletes. See Using
the Backup Start Passcode (page
71).
How many phones can I use for Phone
as a Key? You can program and activate up to
four phones with Phone as a Key to
your vehicle. How does a valet drive my car if I only
use my Phone as a Key?
Have the valet use the temporary valet
passcode that you created when using
valet mode. See
Using the Valet
Mode (page 71).
I uninstalled my FordPass app and
reinstalled it. Why am I not able to get
a new Phone as a Key? Remove the Phone as a Key that was
previously associated with your phone
or reset Phone as a Key from your
vehicle, and then request a new Phone
as a Key. See
Programming Your
Phone (page 70).
Why can I not remotely start the vehicle
with my Phone as a Key? Using the FordPass app, verify your
Phone as a Key setup is complete and
enabled via Bluetooth connection on
at least one phone. If Bluetooth has
connected but Phone as a Key setup
is not complete, complete the setup
of your Phone as a Key, as prompted
from the FordPass app. See
Programming Your Phone
(page
70).
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Phone as a Key

DOORS AND LOCKS –
FREQUENTLY ASKED QUESTIONS
How to unlock my vehicle if the 12 volt
battery is dead?
You must apply 12 volt power to the 12
volt system. See Jump Starting the
Vehicle (page 287). How to close my door if the actuator is
extended?
Apply pressure by pushing the outside
of the door until the door closes.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Doors and LocksE350996

KEYLESS ENTRY LIMITATIONS
Make sure your remote control is within 3 ft
(1 m) from the front door handles and the
tailgate.
The system could not function if:
• The remote control remains stationary
for about a minute.
• The vehicle battery has no charge.
• The remote control battery has no
charge.
• There is interference causing issues
with the remote control frequencies.
• The remote control is too close to
metal objects or electronic devices, for
example keys or a cell phone.
KEYLESS ENTRY SETTINGS
Switching Keyless Entry On and
Off
1. With the admin key in the vehicle, fully
press the brake pedal and press the
push button start.
2. Access the vehicle drawer on the touchscreen.
3. Press
SETTINGS.
4. Press
Vehicle.
5. Press
Locks.
6. Press and hold the OK button until the
system reset confirmation appears.
Reprogramming the Unlocking
Function
You can enable two-stage unlocking
function allowing you to unlock only the
driver door when you touch the unlock
sensor. Press and hold both the lock and unlock
buttons on the remote control for four
seconds to disable or enable two-stage
unlocking.
If you program the unlocking function so
that only the driver door unlocks, you can
unlock all of the other doors from inside
your vehicle using the power door lock
control. You can unlock individual doors
by pulling the interior door handles on
those doors.
USING KEYLESS ENTRY
Unlocking the Doors
With your passive key or authorized phone
within
3 ft (1 m) of your vehicle, gently
press the touchpad on the door window
trim to unlock and open the door.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Keyless EntryE334831

WHAT IS THE KEYLESS ENTRY
KEYPAD
The keyless entry keypad allows you to
lock and unlock your vehicle using the
keypad on the window trim.
KEYLESS ENTRY KEYPAD
LIMITATIONS
The system may not function if:
•
The vehicle battery has no charge.
LOCATING THE KEYLESS
ENTRY KEYPAD
The keypad is near the driver window and
illuminates when you touch it. KEYLESS ENTRY KEYPAD
MASTER ACCESS CODE
What Is the Master Access Code
The master access code is a factory-set
five-digit entry code. You can operate the
keypad with the master access code at
any time. The master access code is on the
owner
’s wallet card in the glove box and
is available from an authorized dealer.
KEYLESS ENTRY KEYPAD
PERSONAL ACCESS CODES
Programming a Personal Entry
Code
1. Enter the five-digit master code.
2. Press 1·2 on the keypad within five
seconds.
3. Enter your personal five-digit code. You must do this within five seconds
of completing Step 2.
4. Press
1·2 on the keypad to save
personal code 1.
The doors lock then unlock to confirm that
programming was successful.
To program additional personal entry
codes, repeat Steps 1 through 3, then for
Step 4:
• Press
3·4 to save personal code 2.
• Press
5·6 to save personal code 3.
• Press
7·8 to save personal code 4.
• Press
9·0 to save personal code 5.
If your vehicle comes with SYNC, you can
also program the system with a personal
entry code.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Keyless Entry KeypadE333628

Note:
You can only use the liftgate control
button to program the height.
Note: You cannot program the height if the
liftgate position is too low.
4. The power liftgate now opens at the programmed height. To change the
programmed height, repeat the steps.
Note: You can fully open the liftgate by
manually pushing it upward to the
maximum open position if it opens in a
lower position.
Note: The system recalls the new
programmed height until you reprogram it,
even if you disconnect the battery.
CLOSING THE LIFTGATE
CLOSING THE LIFTGATE FROM
INSIDE YOUR VEHICLE WARNING: Make sure all persons
are clear of the power liftgate area
before using the power liftgate control. With the transmission in park
(P), access the liftgate settings
on the touchscreen.
1. Select or pull down on the vehicle icon
located in the top corner.
2. Press
CONTROLS.
3. Press
Access.
4. Select the liftgate icon.
Note: Make sure that you close the liftgate
before operating or moving your vehicle,
especially in an enclosure, like a garage or
a parking structure. This could damage the
liftgate and its components. Note:
Make sure the area behind your
vehicle is free from obstruction and that
there is enough room for you to operate the
liftgate. Objects too close to your vehicle,
for example a wall, garage door or another
vehicle may come into contact with the
moving liftgate. This could damage the
liftgate and its components.
Note: Make sure that you fully close the
liftgate to prevent cargo from falling out.
CLOSING THE LIFTGATE FROM
OUTSIDE YOUR VEHICLE WARNING:
Make sure all persons
are clear of the power liftgate area
before using the power liftgate control. Press and release the liftgate button.
Note:
Make sure that you close the liftgate
before operating or moving your vehicle,
especially in an enclosure, like a garage or
a parking structure. This could damage the
liftgate and its components.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Liftgate - Vehicles With: Hands-Free LiftgateE316362 E291417

LIFTGATE – FREQUENTLY ASKED
QUESTIONS
Why won't my power liftgate function?
Make sure the transmission is in park
(P), ensure nothing is obstructing the
liftgate path and there is not excessive
weight on the liftgate. If there are
continued issues, the battery voltage
may be low or other system issues.
See an authorized dealer.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Liftgate - Vehicles With: Hands-Free Liftgate

PASSIVE ANTI-THEFT
SYSTEM
WHAT IS THE PASSIVE ANTI-
THEFT SYSTEM
The passive anti-theft system prevents
someone from starting the vehicle with an
incorrectly coded key.
Note:
Do not leave a duplicate coded key
in your vehicle. Always take the keys and
lock all the doors when leaving your vehicle.
HOW DOES THE PASSIVE ANTI-
THEFT SYSTEM WORK
The passive anti-theft system arms when
you switch the ignition off.
It disarms when the ignition is switched on
with a correctly coded key.
Note: The system is not compatible with
non-Ford aftermarket remote start systems.
Note: Do not leave a duplicate coded key
in your vehicle. Always take the keys and
lock all doors when leaving your vehicle.
ANTI-THEFT ALARM SYSTEM
WHAT IS THE ANTI-THEFT ALARM
SYSTEM
The Anti-Theft Alarm System warns you
of an unauthorized entry to your vehicle. HOW DOES THE ANTI-THEFT
ALARM SYSTEM WORK
When armed, the anti-theft alarm is
triggered in any of the following ways:
•
If someone opens a door, the liftgate
or the hood without a correctly coded
key or remote control.
• If you turn the power on without a
correctly coded key.
• If the interior sensors detect movement
inside your vehicle.
• If the inclination sensors detect an
attempt to raise your vehicle.
• If someone disconnects the vehicle
battery or the battery backup alarm.
If the anti-theft alarm is triggered, the
alarm horn sounds for 30 seconds and the
direction indicators flash for 5 minutes.
Any further attempts to carry out one of
the above sounds the alarm again.
WHAT IS THE PERIMETER ALARM
The perimeter alarm is designed to detect
unauthorized access to your vehicle.
WHAT ARE THE INTERIOR
SENSORS
The interior sensors are designed to detect
any movement inside your vehicle.
The interior sensors are in the overhead
console.
Note: Do not cover the interior sensors.
WHAT ARE THE INCLINATION
SENSORS
The inclination sensor is designed to detect
an attempt to raise your vehicle, for
example to remove a wheel or to tow it
away.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Security