2021 FORD MUSTANG MACH-E Connecting your phone

Phone
Phone Precautions
.....................................372
Connecting Your Phone ............................
372
Phone Menu ..................................................
372
Making and Receiving a Phone Call ......
373
Sending and Receiving a Text Message ........................................................................\
374
Switching Text Message Notification On and Off ........................................................
375
Bluetooth®
Connecting a Bluetooth® Device .........
376
Playing Media Using Bluetooth® ..........
376
Apps
App Precautions ..........................................
377
App Requirements ......................................
377
Accessing Apps ............................................
377
Enabling Apps on an iOS Device ...........
378
Enabling Apps on an Android Device ........................................................................\
378
Switching Apple CarPlay On and Off ........................................................................\
378
Switching Android Auto On and Off .....
378
Apps – Troubleshooting ...........................
379
Personal Profiles
How Do Personal Profiles Work ...........
380
Enabling or Disabling Personal Profiles .......................................................................
380
Creating a Personal Profile ......................
381
Linking or Unlinking a Personal Profile to a Remote Control ....................................
381
Linking or Unlinking a Personal Profile to a Device .......................................................
381
Personal Profile Settings ..........................
381
Navigation
Accessing Navigation ................................
383
Navigation Map Updates .........................
383
Adjusting the Map ......................................
383Live Traffic
.....................................................
383
Setting a Destination ................................
383
Waypoints .....................................................
384
Route Guidance ..........................................
384
Vehicle System Updates
Updating the Vehicle Systems Wirelessly ........................................................................\
385
Performing a Master Reset .....................
386
Accessories
Accessories ...................................................
387
Ford Protect
What Is Ford Protect .................................
388
Scheduled Maintenance
General Maintenance Information ......
390
Normal Scheduled Maintenance .........
392
Customer Information
Rollover Warning ........................................
394
The Better Business Bureau Auto Line Program .....................................................
394
The Mediation and Arbitration Program ........................................................................\
395
Ordering a Canadian French Owner's Manual .......................................................
395
Reporting Safety Defects in the United States .........................................................
396
Reporting Safety Defects in Canada .......................................................................
396
Declaration of Conformity .......................
397
Declaration of Conformity - Vehicles With: SYNC ...............................................
397
Type Approvals ............................................
397
Perchlorate ....................................................
407
Replacement Parts Recommendation ........................................................................\
407
Mobile Communications Equipment ........................................................................\
407
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Table of Contents

What happens if I cannot unlock the
vehicle with Phone as a Key?
Attempt to move your phone closer to
the vehicle. Check that the FordPass
app is still running and that the Phone
as a Key control screen shows
connected. If the phone is connected,
attempt to press the remote unlock
button in the FordPass app. If the
phone is not connected or the remote
unlock button does not work in the
FordPass app, attempt to force close
and restart the app.
Why do I get a No Key Detected
message in the instrument cluster
display when I am using Phone as a Key
and my phone is in the car? Your phone ’s Bluetooth connection
has been disrupted or is not
connected. Try reconnecting your
phone's Bluetooth connection. Move
the phone closer to the center of the
vehicle near the cup holder or center
console. Verify your Phone as a Key is
still active, enabled and has not been
revoked.
What do I do if my phone is lost,
damaged, or the battery has depleted? Use the Backup Start Passcode that
you created to protect you in the event
that you lose your phone, damage it,
or the battery depletes. See Using
the Backup Start Passcode (page
71).
How many phones can I use for Phone
as a Key? You can program and activate up to
four phones with Phone as a Key to
your vehicle. How does a valet drive my car if I only
use my Phone as a Key?
Have the valet use the temporary valet
passcode that you created when using
valet mode. See
Using the Valet
Mode (page 71).
I uninstalled my FordPass app and
reinstalled it. Why am I not able to get
a new Phone as a Key? Remove the Phone as a Key that was
previously associated with your phone
or reset Phone as a Key from your
vehicle, and then request a new Phone
as a Key. See
Programming Your
Phone (page 70).
Why can I not remotely start the vehicle
with my Phone as a Key? Using the FordPass app, verify your
Phone as a Key setup is complete and
enabled via Bluetooth connection on
at least one phone. If Bluetooth has
connected but Phone as a Key setup
is not complete, complete the setup
of your Phone as a Key, as prompted
from the FordPass app. See
Programming Your Phone
(page
70).
72
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Phone as a Key

PHONE PRECAUTIONS
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
CONNECTING YOUR PHONE
Connecting your phone stores contact and
call data on your vehicle. This data is used
to provide intelligent suggestions. You can
switch this off in the touchscreen settings
menu. See Personal Profile Settings
(page 381).
Note: Unpairing your phone will remove the
contact and call data from your vehicle and
stop intelligent call suggestions.
Go to the settings menu on your device and
switch
Bluetooth® on. Select the phone option in the
feature drawer.
1. Select
Add Phone.
2. Follow the instructions on the screen to pair your device.
PHONE MENU Press to view your favorite
contacts. Press to view your recent calls.
Press to view your contacts
Press to use the phone keypad.
Press to display recent text
messages.
Press to view recent emails.
Press the down arrow to view additional
items for a connected device. Press to begin a voice
interaction.
Press to switch to a different
connected device.
Press to mute notifications.
Press to access phone settings.
372
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Phone E329089 E329088 E329086 E329087 E329085 E329084 E329083 E329082 E329081 E280315

Cleaning Seats and the Headliner................312
Cleaning Storage Compartments................313
Cleaning the Instrument Panel.......................
311
Clearing All MyKeys.......................................74
Clearing the Garage Door Opener..........147
Climate Control..............................................127 Auto Mode............................................................. 129
Climate Control Hints.................................130
Closing the Liftgate.......................................90 Closing the Hands-Free Liftgate..................... 91
Closing the Liftgate From Inside Your Vehicle................................................................ 90
Closing the Liftgate From Outside Your Vehicle................................................................ 90
Cold Weather Precautions......................280
Connected Vehicle......................................350
Connected Vehicle –
Troubleshooting............................................. 351
Connecting the Vehicle to a Mobile Network - Vehicles With: Modem............................. 350
Connected Vehicle Data..............................23
Connected Vehicle Limitations
..............350
Connected Vehicle Requirements........350
Connected Vehicle – Troubleshooting
.........................................351
Connected Vehicle – Frequently Asked
Questions.......................................................... 351
Connecting a Bluetooth® Device
..........376
Connecting the Vehicle to a Mobile Network - Vehicles With:
Modem.........................................................350
Connecting FordPass to the Modem.........350
Enabling and Disabling the Modem...........350
What Is the Modem.......................................... 350
Connecting the Vehicle to a Wi-Fi Network - Vehicles With: SYNC
4
......................................................................350
Connecting Your Phone.............................372
Contacting Us...................................................15
Cooling System Capacity and Specification..............................................344
Crash and Breakdown Information.................................................284
Automatic Crash Shutoff............................... 288
Jump Starting the Vehicle.............................. 285
Post-Crash Alert System................................. 287
Post Impact Braking......................................... 288
Crash Sensors and Airbag Indicator.........61 Creating a MyKey
............................................74
Creating a Personal Profile.......................381
Creating a Vehicle Wi-Fi Hotspot..........354
Cross Traffic Alert
........................................254
Cross Traffic Alert –
Troubleshooting............................................ 256
Cross Traffic Alert Indicators...................255
Cross Traffic Alert Limitations................254
Cross Traffic Alert Precautions...............254
Cross Traffic Alert – Troubleshooting........................................256
Cross Traffic Alert – Information Messages......................................................... 256
Cup Holders
....................................................154
Cup Holder Precautions................................... 154
Customer Information
...............................394
D
Data Privacy......................................................21
DC Charging
....................................................172
Connecting the Charger.................................... 172
Stopping Charging.............................................. 173
Declaration of Conformity
........................397
Declaration of Conformity - Vehicles With: SYNC
..................................................397
Department of Transportation Uniform Tire Quality Grades....................................317
Digital Radio
..................................................358
Digital Radio Indicators................................... 359
Digital Radio Limitations................................ 359
How Does Digital Radio Work....................... 358
Switching Digital Radio Reception On and Off...................................................................... 359
What Is Digital Radio....................................... 358
Directing the Flow of Air.............................129
Disposing of Airbags.....................................62
Distance Alert
................................................261
Adjusting the Sensitivity of Distance
Alert.................................................................... 261
What Is Distance Alert...................................... 261
Distance Indication
.....................................259
Distance Indication Indicator......................... 261
Switching Distance Indication On and Off........................................................................\
261
What Is Distance Indication........................... 259
Doors and Locks Audible Warnings.........78
441
2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Index