Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This
program is eligible within Canada or the
continental United States.
The service is available 24 hours a day,
seven days a week.
This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle. Canadian roadside
coverage and benefits may differ from the
U.S. coverage.
If you require more information, please call
us in Canada at 1-800-665-2006, or visit
our website at www
.f or d . c a .
HIGH VOLTAGE BATTERY
VEHICLE PRECAUTIONS -
HYBRID ELECTRIC VEHICLE
(HEV)
In the event of damage or fire involving an
electric vehicle or hybrid-electric vehicle:
• Assume the high-voltage battery and
associated components are energized
and fully charged.
• Exposed electrical components, wires
and high-voltage batteries present
potential high-voltage shock hazards.
• Venting high-voltage battery vapors
are potentially toxic and flammable.
• Physical damage to the vehicle or
high-voltage battery could result in
immediate or delayed release of toxic,
flammable gases and fire. Vehicle information and general safety
practices include reviewing the owner's
manual and becoming familiar with your
vehicle's safety information and
recommended safety practices.
Crashes
A crash or impact significant enough to
require an emergency response for
conventional vehicles would also require
the same response for an electric or
hybrid-electric vehicle.
If Possible:
1. Move your vehicle to a safe, nearby
location and remain on the scene.
2. Roll down the windows before you switch your vehicle off.
3. Place your vehicle in park (P), set the parking brake, switch off the vehicle,
activate the hazard flashers and move
your key(s) at least
16 ft (5 m) away
from the vehicle.
Always:
• Call emergency assistance if needed
and advise that an electric or
hybrid-electric vehicle is involved.
• Avoid contact with leaking fluids and
gases, and remain out of the way of
oncoming traffic until emergency
responders arrive.
• When emergency responders arrive,
tell them that the vehicle involved is an
electric vehicle or hybrid-electric
vehicle.
Fires
As with any vehicle, call emergency
assistance immediately if you see sparks,
smoke or flames coming from the vehicle.
Remain a safe distance from the vehicle
and try to stay clear of the smoke.
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TOWING YOUR VEHICLE
PRECAUTIONS
Use the following guidelines when towing
your vehicle. Failure to follow this
instruction could result in vehicle damage
not covered by the vehicle warranty.
Note:
Make sure you properly secure your
vehicle to the tow vehicle.
Note: If you are unsure of the vehicle ’s
configuration, contact an authorized dealer.
RECREATIONALLY TOWING
YOUR VEHICLE - GASOLINE,
AWD
You cannot recreational tow your vehicle
with all wheels on the ground because
vehicle or transmission damage could
occur. You must recreational tow your
vehicle with all four wheels off the ground,
such as when using a car-hauling trailer.
Otherwise, you cannot recreational tow
your vehicle.
RECREATIONALLY TOWING
YOUR VEHICLE - GASOLINE,
FWD
You cannot recreational tow your vehicle
with all wheels on the ground because
vehicle or transmission damage could
occur. Place the front wheels on a
two-wheel tow dolly. If you are using a tow
dolly, follow the instructions specified by
the equipment provider.
Note: Release the parking brake before
towing your vehicle. See Manually
Releasing the Electric Parking Brake
(page
224). RECREATIONALLY TOWING
YOUR VEHICLE - HYBRID
ELECTRIC VEHICLE (HEV)/
PLUG-IN HYBRID ELECTRIC
VEHICLE (PHEV)
Follow these guidelines if you have a need
for recreational towing. An example of
recreational towing is towing your vehicle
behind a motorhome. These guidelines
ensure that you do not damage the
transmission.
Note:
Put your climate control system in
recirculated air mode to prevent exhaust
fumes from entering your vehicle. See
Climate Control
(page 137).
You can tow your vehicle with all four
wheels on the ground under the following
conditions:
• You switch
Neutral Tow on.
• Your vehicle is facing forward for
towing in a forward direction.
• You release the parking brake.
• You do not exceed 70 mph (113 km/h).
Switching
Neutral Tow On
1. Switch your vehicle on in accessory mode.
2. Press the menu button on the steering
wheel to enter the information display
main menu.
3. Select
Settings.
4. Select
Neutral Tow.
5. Follow the instructions on the information display.
6. Fully press the brake pedal.
7. Shift into neutral (N).
8. Switch the ignition off.
Note: Switching neutral tow on requires
battery power.
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Note:
If the parking brake is applied, a
message appears in the information display.
Note: If your vehicle has an ignition key, you
cannot remove the key from the ignition
when the transmission is in neutral (N) and
your vehicle is off.
Note: Start the engine and allow it to run
for a few minutes at the beginning of each
day, and every six hours or fewer. With the
engine running and your foot on the brake,
shift into drive (D) and then into reverse (R)
before shifting back into neutral (N). Before
continuing to tow, switch neutral tow on.
EMERGENCY TOWING -
HYBRID ELECTRIC VEHICLE
(HEV)/PLUG-IN HYBRID
ELECTRIC VEHICLE (PHEV)
If your vehicle becomes inoperable without
access to wheel dollies or a vehicle
transport trailer, it can be flat-towed with
all wheels on the ground, regardless of the
powertrain and transmission configuration,
under the following conditions:
• Your vehicle is facing forward for
towing in a forward direction.
• You shift the transmission into neutral
(N). If you cannot shift the transmission
into neutral (N), you may need to
override the shifter. See Entering
Temporary Neutral Mode (page 212).
• Maximum speed is 35 mph (56 km/h).
• Maximum distance is
50 mi (80 km). Note:
Failure to follow these instructions
could result in damage to the transmission.
EMERGENCY TOWING - 8-
SPEED AUTOMATIC
TRANSMISSION – 8F24
If you need to tow your vehicle, contact a
professional towing service or, if you are a
member of a roadside assistance program,
your roadside assistance service provider.
EMERGENCY TOWING - 8-
SPEED AUTOMATIC
TRANSMISSION – 8F35
If your vehicle becomes inoperable without
access to wheel dollies or a vehicle
transport trailer, it can be flat-towed with
all wheels on the ground, regardless of the
powertrain and transmission configuration,
under the following conditions:
• Your vehicle is facing forward for
towing in a forward direction.
• Use the manual park release
procedure. See
Using Manual Park
Release (page 213). Failure to do so
may result in damage to the
transmission.
• Maximum speed is 35 mph (56 km/h).
• Maximum distance is
50 mi (80 km).
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TOWING YOUR VEHICLE – TROUBLESHOOTING
Towing Your Vehicle – Information Messages - Hybrid Electric Vehicle
(HEV)/Plug-In Hybrid Electric Vehicle (PHEV)
Description
Message
Reminder to switch off the ignition when in neutral tow.
Neutral Tow Engaged
Turn Ignition Off for Towing
Displays when neutral tow is active and you want to exit neutral tow.
Neutral tow engaged
Depress Brake and Select Park to Exit Neutral Tow
Reminder to remove park brake when in neutral tow.
Neutral Tow Remove
Park Brake for Towing
Displays when the neutral tow is off.
Neutral Tow Disengaged
Displays when neutral tow is on.
Neutral Tow Enabled
Leave Transmission in Neutral
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Protected Component
Fuse Rating
Fuse Location
Not used.
—
1
Not used.
—
2
Not used.
—
3
Supplemental heater (gas).
60 A
4
Supplemental heater (gas).
40 A
5
Supplemental heater (gas).
40 A
6
Not used.
—
7
Not used.
—
8
Not used.
—
9
Starter motor.
30 A
10
Powertrain control module.
15 A
11
Powertrain control module.
15 A
12
Powertrain control module.
15 A
13
Powertrain control module.
15 A
14
Not used.
—
15
Not used.
—
16
Not used.
—
17
Powertrain control module.
10 A
18
Anti-lock brake system
module.
10 A
19
Not used.
—
20
Not used (spare).
5 A
21
Battery electronic control
module (hybrid electric
vehicle).
5 A
22
Charge port light ring (plug-
in hybrid electric vehicle).
5 A
23
Amplifier.
20 A
24
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Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Fuses
Protected Component
Fuse Rating
Fuse Location
Not used.
—
25
Not used.
—
26
Not used.
—
27
Brake on-off switch.
10 A
28
Powertrain control module
(hybrid electric vehicle).
5 A
29
Electronic stability control
(gas).
10 A
30
Transmission oil pump
(hybrid electric vehicle).
Electronic power assist
steering.
5 A
31
Body control module.
30 A
32
Front parking aid camera.
10 A
33
Rear view camera.
Blind spot information
system.
Adaptive cruise control.
Not used (spare).
10 A
34
Heated steering wheel.
15 A
35
Powertrain control module
(hybrid electric vehicle).
10 A
36
Horn.
20 A
37
Blower motor.
40 A
38
Not used.
—
39
Heated wiper park.
15 A
40
Amplifier.
20 A
41
Driver power seat.
30 A
42
Electric water pump (hybrid
electric vehicle).
50 A
43
Trailer tow module.
40 A
44
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Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Fuses
Protected Component
Fuse Rating
Fuse Location
Passenger power seat.
30 A
45
Not used (spare).
20 A
46
Heated seats.
20 A
47
Anti-lock brake control
valves.
40 A
48
Anti-lock brake control
pump.
60 A
49
Cooling fan.
60 A
50
Moonroof.
30 A
51
DC/DC converter (hybrid
electric vehicle).
5 A
52
Battery charge control
module (hybrid electric
vehicle).
10 A
53
Not used.
—
54
Not used.
—
55
Not used.
—
56
Data link connector.
10 A
57
Auxiliary power distribution
box (hybrid electric vehicle).
40 A
58
Body control module.
40 A
59
USB smart charger.
5 A
60
Rear cargo power point.
20 A
61
Not used.
—
62
Not used (spare).
30 A
63
Power liftgate.
30 A
64
Not used.
—
65
Not used.
—
66
Not used.
—
67
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MAINTENANCE PRECAUTIONS
Service your vehicle regularly to help
maintain its roadworthiness and resale
value. There is a large network of
authorized dealers that are there to help
you with their professional servicing
expertise. We believe that their specially
trained technicians are best qualified to
service your vehicle properly and expertly.
They are supported by a wide range of
highly specialized tools developed
specifically for servicing your vehicle.
If your vehicle requires professional service,
an authorized dealer can provide the
necessary parts and service. Check your
warranty information to find out which
parts and services are covered.
Use only recommended fuels, lubricants,
fluids and service parts conforming to
specifications.
•
Do not work on a hot engine.
• Make sure that nothing gets caught in
moving parts.
• Do not work on a vehicle with the
engine running in an enclosed space,
unless you are sure you have enough
ventilation.
• Keep all open flames and other burning
material, such as cigarettes, away from
the battery and all fuel related parts.
• Set the parking brake, shift the
transmission to park (P) and block the
wheels. OPENING AND CLOSING THE
HOOD
Opening the Hood
1. Open the left-hand front door.
2. Fully pull the hood release lever and
let it completely retract.
Note: This action releases the hood latch.
3. Fully pull the hood release lever for a second time.
Note: This action fully releases the hood.
4. Open the hood.
Note: There is no secondary hood release
under the hood.
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