2021 DODGE DURANGO maintenance

314SERVICING AND MAINTENANCE
weather and other extreme conditions will have an
adverse effect on paint, metal trim, and underbody
protection.
The following maintenance recommendations will
enable you to obtain maximum benefit from the
corrosion resistance built into your vehicle.
What Causes Corrosion?
Corrosion is the result of deterioration or removal
of paint and protective coatings from your vehicle.
The most common causes are:
Road salt, dirt and moisture accumulation
Stone and gravel impact
Insects, tree sap and tar
Salt in the air near seacoast localities
Atmospheric fallout/industrial pollutants
BODY AND UNDERBODY MAINTENANCE
Cleaning Headlights
Your vehicle is equipped with plastic headlights
and fog lights that are lighter and less susceptible
to stone breakage than glass headlights.
Plastic is not as scratch resistant as glass and
therefore different lens cleaning procedures must
be followed. To minimize the possibility of scratching the lenses
and reducing light output, avoid wiping with a dry
cloth. To remove road dirt, wash with a mild soap
solution followed by rinsing.
Do not use abrasive cleaning components,
solvents, steel wool or other aggressive material to
clean the lenses.
PRESERVING THE BODYWORK
Washing
Wash your vehicle regularly. Always wash your
vehicle in the shade using Mopar® Car Wash, or
a mild car wash soap, and rinse the panels
completely with water.
If insects, tar, or other similar deposits have
accumulated on your vehicle, use Mopar®
Super Kleen Bug and Tar Remover to remove.
Use a high quality cleaner wax, such as Mopar®
Cleaner Wax to remove road film, stains and to
protect your paint finish. Use precautions to not
scratch the paint.
Avoid using abrasive compounds and power
buffing that may diminish the gloss or thin out
the paint finish.
Special Care
If you drive on salted or dusty roads or if you
drive near the ocean, hose off the undercarriage
at least once a month.
It is important that the drain holes in the lower
edges of the doors, rocker panels, and trunk be
kept clear and open.
If you detect any stone chips or scratches in the
paint, touch them up immediately.
If your vehicle is damaged due to a collision or
similar cause that destroys the paint and protec
-
tive coating, have your vehicle repaired as soon
as possible.
CAUTION!
Do not use abrasive or strong cleaning mate -
rials such as steel wool or scouring powder
that will scratch metal and painted surfaces.
Use of power washers exceeding 1,200 psi
(8,274 kPa) can result in damage or removal
of paint and decals.

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SERVICING AND MAINTENANCE315
If you carry special cargo such as chemicals,
fertilizers, de-icer salt, etc., be sure that such
materials are well packaged and sealed.
If a lot of driving is done on gravel roads,
consider mud or stone shields behind each
wheel.
Use Mopar® Touch Up Paint on scratches as
soon as possible. An authorized dealer has
touch up paint to match the color of your
vehicle.
INTERIORS
SEATS AND FABRIC PARTS
Use Mopar® Total Clean to clean fabric upholstery
and carpeting.
Seat Belt Maintenance
Do not bleach, dye or clean the belts with chemical
solvents or abrasive cleaners. This will weaken the
fabric.
If the belts need cleaning, use a mild soap solution
or lukewarm water. Do not remove the belts from
the vehicle to wash them. Dry with a soft cloth.
Sun damage can also weaken the fabric. Replace
the belts if they appear frayed or worn or if the
buckles do not work properly.
PLASTIC AND COATED PARTS
Use Mopar® Total Clean to clean vinyl upholstery.
Cleaning Plastic Instrument Cluster
Lenses
The lenses in front of the instruments in this
vehicle are molded in clear plastic. When cleaning
the lenses, care must be taken to avoid scratching
the plastic.
Clean with a wet soft cloth. A mild soap solution
may be used, but do not use high alcohol content
or abrasive cleaners. If soap is used, wipe clean
with a clean damp cloth. Dry with a soft cloth.WARNING!
Do not use volatile solvents for cleaning
purposes. Many are potentially flammable, and
if used in closed areas they may cause
respiratory harm.
WARNING!
A frayed or torn seat belt could rip apart in a
collision and leave you with no protection.
Inspect the seat belt system periodically,
checking for cuts, frays, or loose parts.
Damaged parts must be replaced immediately.
Do not disassemble or modify the seat belt
system. If your vehicle is involved in a collision,
or if you have questions regarding seat belt or
retractor conditions, take your vehicle to an
authorized FCA dealer or authorized FCA
Certified Collision Care Program facility for
inspection.
CAUTION!
Direct contact of air fresheners, insect repel -
lents, suntan lotions, or hand sanitizers to the
plastic, painted, or decorated surfaces of the
interior may cause permanent damage. Wipe
away immediately.
Damage caused by these type of products
may not be covered by your New Vehicle
Limited Warranty.
8

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316SERVICING AND MAINTENANCE
LEATHER SURFACES
Mopar® Total Clean is specifically recommended
for leather upholstery.
The leather upholstery can be best preserved by
regular cleaning with a damp soft cloth. Small
particles of dirt can act as an abrasive and damage
the leather upholstery and should be removed
promptly with a damp cloth. Stubborn soils can be
removed easily with a soft cloth and Mopar® Total
Clean. Care should be taken to avoid soaking your
leather upholstery with any liquid. Please do not
use polishes, oils, cleaning fluids, solvents,
detergents, or ammonia-based cleaners to clean
your leather upholstery.
NOTE:If equipped with light colored leather, it tends to
show any foreign material, dirt, and fabric dye
transfer more so than darker colors. The leather is
designed for easy cleaning, and the manufacturer
recommends Mopar® total care leather cleaner
applied on a cloth to clean the leather seats as
needed.GLASS SURFACES
All glass surfaces should be cleaned on a regular
basis with Mopar® Glass Cleaner, or any
commercial household-type glass cleaner. Never
use an abrasive type cleaner. Use caution when
cleaning the inside rear window equipped with
electric defrosters or windows equipped with radio
antennas. Do not use scrapers or other sharp
instruments that may scratch the elements.
When cleaning the rear view mirror, spray cleaner
on the towel or cloth that you are using. Do not
spray cleaner directly on the mirror.
CAUTION!
Do not use Alcohol and Alcohol-based and/or
Ketone based cleaning products to clean leather
upholstery, as damage to the upholstery may
result.

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324
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
All work to be performed may not be covered by the
warranty. Discuss additional charges with the
service manager. Keep a maintenance log of your
vehicle's service history. This can often provide a
clue to the current problem.
PREPARE A LIST
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an
accident or work done that is not on your
maintenance log, let the service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the items
in order of priority. At many authorized dealers, you
may obtain a rental vehicle (additional charges
may apply). If you need a rental, it is advisable to
make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
FCA US LLC and its authorized dealers are vitally
interested in your satisfaction. We want you to be
happy with our products and services.
Warranty service must be done by an authorized
dealer. We strongly recommend that you take the
vehicle to an authorized dealer. They know your
vehicle the best, and are most concerned that you
get prompt and high quality service. FCA US LLC’s
authorized dealers have the facilities,
factory-trained technicians, special tools, and the
latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer’s service manager first. If for some reason
you are still not satisfied, talk to the general
manager or owner of the authorized dealer. They
want to know if you need assistance. If an
authorized dealer is unable to resolve the concern,
you may contact FCA US LLC's Customer
Assistance center.Any communication to FCA US LLC’s customer
center should include the following information:Owner's name and address
Owner's telephone number
(home, mobile, and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
FCA U S LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English /
(800) 387-9983 French

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328
INDEX
A
About Your Brakes......................................... 317Adaptive Cruise Control (ACC)
(Cruise Control).................................... 119, 121Adding Engine Coolant (Antifreeze)............... 281Adding Fuel.................................................... 140Additives, Fuel............................................... 319AdjustDown.................................................... 35, 37Forward................................................ 35, 37Rearward.............................................. 35, 37Up......................................................... 35, 37Air BagAir Bag Operation...................................... 214Air Bag Warning Light...................... 211, 214Driver Knee Air Bag................................... 218Enhanced Accident Response......... 221, 263Event Data Recorder (EDR)....................... 263Front Air Bag............................................. 214If Deployment Occurs................................ 221Knee Impact Bolsters................................ 218Maintaining Your Air Bag System.............. 222Maintenance............................................. 222Redundant Air Bag Warning Light.............212
Side Air Bags............................................ 218Transporting Pets..................................... 239Air Bag Light.................................. 91, 211, 240Air Cleaner, Engine
(Engine Air Cleaner Filter)............................. 272Air Conditioner Maintenance........................ 273Air Conditioner Refrigerant.................. 273, 274Air Conditioner System................................. 273Air ConditioningRear............................................................. 60Air Conditioning Filter.................... 63, 273, 274Air Conditioning System................................... 62Air Conditioning, Operating Tips....................... 62Air Filter........................................................ 272Air PressureTires......................................................... 303AlarmArm The System................................... 21, 22Disarm The System..................................... 21Rearm The System...................................... 22Security Alarm............................................. 94Alarm SystemSecurity Alarm............................................. 21All Wheel Drive (AWD)................................... 112
Alterations/ModificationsVehicle.........................................................10Antifreeze (Engine Coolant).................. 281, 321Disposal.................................................... 282Anti-Lock Brake System (ABS)....................... 189Anti-Lock Warning Light...................................96Assist, Hill Start............................................. 193Audio Systems (Radio).................................. 158Auto Down Power Windows..............................72Automatic Headlights.......................................50Automatic High Beams.....................................50Automatic Temperature Control (ATC)..............62Automatic Transmission....................... 101, 108Adding Fluid.............................................. 284Fluid And Filter Change............................. 284Fluid Change............................................. 284Fluid Level Check...................................... 284Fluid Type........................................ 285, 323Special Additives...................................... 284Automatic Transmission Limp
Home Mode.................................................. 111Auxiliary Driving Systems.............................. 195Auxiliary Electrical Outlet (Power Outlet)..........68Auxiliary Power Outlet......................................68Axle Fluid....................................................... 323

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330 D
Daytime Running Lights
................................... 49Defroster, Windshield.................................... 240De-Icer, Remote Start...................................... 21Diagnostic System, Onboard........................... 99Dipsticks Oil (Engine)................................................ 270Disabled Vehicle Towing................................ 261DisposalAntifreeze (Engine Coolant)....................... 282Door Ajar................................................... 92, 93Door Ajar Light.......................................... 92, 93Door Locks............................................... 22, 26Child-Protection Door Lock —Rear Doors.............................................. 26Doors............................................................... 22Driver’s Seat Back Tilt.............................. 29, 30Driving........................................................... 156DVD Player (Video Entertainment System).... 178
E
Economy (Fuel) Mode.................................... 107Electric Brake Control System....................... 190Anti-Lock Brake System............................. 189Electronic Roll Mitigation................. 191, 194Electric Remote Mirrors................................... 44Electrical Outlet, Auxiliary (Power Outlet)......... 68Electronic Speed Control (Cruise Control)...... 120Electronic Stability Control (ESC)...................191Electronic Throttle Control Warning Light........ 92
Electronically Shifted Transfer Case............. 112Emergency Gas Can Refueling...................... 257Emergency, In Case OfFreeing Vehicle When Stuck..................... 260Hazard Warning Flasher........................... 243Jacking..................................................... 247Jump Starting........................................... 255Emission Control System Maintenance........ 100Engine........................................................... 268Air Cleaner................................................ 272Block Heater............................................. 104Break-In Recommendations..................... 104Checking Oil Level.................................... 270Compartment.................................. 268, 269Compartment Identification............. 268, 269Cooling..................................................... 280Exhaust Gas Caution....................... 241, 242Fails To Start............................................ 103Flooded, Starting...................................... 103Fuel Requirements.......................... 318, 321Jump Starting........................................... 255Oil.................................................... 271, 321Oil Filler Cap............................................. 268Oil Filter.................................................... 272Oil Selection........................... 271, 321, 322Oil Synthetic............................................. 272Overheating.............................................. 258Starting..................................................... 101Enhanced Accident Response
Feature................................................ 221, 263
Ethanol.......................................................... 319Exhaust Gas Cautions.......................... 241, 242Exhaust System................................... 241, 279Exterior Lights............................... 48, 241, 293
F
FiltersAir Cleaner
................................................ 272Air Conditioning........................ 63, 273, 274Engine Oil................................................. 272Engine Oil Disposal................................... 272Flashers........................................................ 243Hazard Warning........................................ 243Turn Signals.............................. 98, 241, 294Flash-To-Pass...................................................50Flooded Engine Starting................................ 103Fluid Capacities............................................ 321Fluid Leaks.................................................... 241Fluid Level ChecksBrake........................................................ 283Engine Oil................................................. 270Fluids And Lubricants.................................... 323Fog Lights..................................................... 294Fog Lights, Service........................................ 294Fold-Flat Seats.................................................29Folding Rear Seats...........................................31Forward Collision Warning............................ 199Four-Way Hazard Flasher.............................. 243Freeing A Stuck Vehicle................................. 260Front Axle (Differential)................................. 285

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333
Warning Instrument Cluster Descriptions
.... 93Load Shed Battery Saver Mode....................... 89Load Shed Battery Saver On............................ 89Load Shed Electrical Load Reduction.............. 89Load Shed Intelligent Battery Sensor.............. 89Loading Vehicle............................................. 141Tires.......................................................... 300Locks Child Protection........................................... 26Manual........................................................ 22Power Door.................................................. 23Lubrication, Body........................................... 276Lug Nuts/Bolts.............................................. 317Luggage Carrier............................................... 77
M
Maintenance................................................... 74Maintenance Free Battery............................. 270Maintenance Schedule.................................. 264Malfunction Indicator Light
(Check Engine)....................................... 94, 100ManualService...................................................... 327Memory Feature (Memory Seats).................... 28Memory Seat................................................... 28Memory Seats And Radio................................ 28Methanol....................................................... 319Mirrors............................................................. 42Electric Remote........................................... 44Exterior Folding........................................... 44
Heated......................................................... 44Outside........................................................ 43Rearview......................................42, 43, 243Vanity.......................................................... 43Modifications/AlterationsVehicle......................................................... 10Monitor, Tire Pressure System...................... 201Mopar Parts.................................................. 326Multi-Function Control Lever............................ 48
N
New Vehicle Break-In Period......................... 104
O
Occupant Restraints..................................... 204Octane Rating, Gasoline (Fuel)..................... 318Oil Change Indicator........................................ 85Reset........................................................... 85Oil Filter, Change.......................................... 272Oil Filter, Selection........................................ 272Oil Pressure Light............................................. 93Oil, Engine..................................................... 271Capacity.................................................... 321Checking................................................... 270Dipstick.................................................... 270Disposal................................................... 272Filter......................................................... 272Filter Disposal........................................... 272Identification Logo.................................... 272Materials Added To.................................. 272
Pressure Warning Light................................93Recommendation............................ 271, 321Synthetic................................................... 272Viscosity.................................................... 321Onboard Diagnostic System.............................99Operating Precautions.....................................99Operator ManualOwner's Manual........................................ 327Outside Rearview Mirrors.................................43Overheating, Engine...................................... 258
P
Paint Care..................................................... 313Parking Brake............................................... 105ParkSense System, Rear............................... 130Passive Entry....................................................23Pets............................................................... 239Pinch Protection...............................................74Placard, Tire And Loading Information.......... 300PowerBrakes...................................................... 317Distribution Center (Fuses)....................... 287Door Locks...................................................23Inverter........................................................70Liftgate........................................................75Mirrors.........................................................44Outlet (Auxiliary Electrical Outlet).................68Seats...........................................................35Steering........................................... 117, 323Sunroof........................................................73
11

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334 Tilt/Telescoping Steering Column
............... 27Windows...................................................... 71Power SeatsDown.................................................... 35, 37Forward................................................ 35, 37Rearward.............................................. 35, 37Up......................................................... 35, 37Pregnant Women And Seat Belts...................209Preparation For Jacking................................. 247PretensionersSeat Belts.................................................. 209
R
Radial Ply Tires.............................................. 304Radiator Cap (Coolant Pressure Cap)............ 282Radio Operation............................................ 188Radio Remote Controls.................................. 178Rain Sensitive Wiper System........................... 54Rear Air Conditioning....................................... 60Rear Axle (Differential)................................... 285Rear Camera................................................. 139Rear Cross Path............................................. 198Rear ParkSense System................................ 130Rear Seats, Folding......................................... 31Rear Wiper/Washer......................................... 55Reclining Front Seats...................................... 30Recreational Towing...................................... 153Shifting Into Transfer CaseNeutral (N)............................................ 154
Shifting Out Of Transfer Case Neutral (N)........................................... 156Reformulated Gasoline................................. 319Refrigerant.................................................... 274Release, Hood................................................. 74Reminder, Seat Belt...................................... 205Remote ControlStarting System........................................... 18Remote Keyless Entry...................................... 14Arm The Alarm............................................. 21Disarm The Alarm........................................ 21Programming Additional Key Fobs............... 16Remote Sound System (Radio) Control......... 178Remote StartingExit Remote Start Mode.............................. 19Remote Starting System.................................. 18Replacement Bulbs...................................... 293Replacement Keys........................................... 16Replacement Tires........................................ 306Reporting Safety Defects.............................. 326Restraints, Child........................................... 223Restraints, Head.............................................. 39Retractable Cargo Area Cover.......................... 76Roll Over Warning.............................................. 9Roof Type Carrier............................................. 77Rotation, Tires.............................................. 312
S
Safety Checks Inside Vehicle........................ 239Safety Checks Outside Vehicle...................... 241Safety Defects, Reporting............................. 326Safety Information, Tire................................. 295Safety Tips.................................................... 239Safety, Exhaust Gas...................................... 241Schedule, Maintenance................................ 264Seat Belt Reminder..........................................91Seat Belts............................................ 205, 239Adjustable Shoulder Belt.......................... 208Adjustable Upper Shoulder Anchorage............................................ 208Adjustable Upper Shoulder Belt Anchorage............................................ 208Automatic Locking Retractor (ALR)........... 209Child Restraints........................................ 223Energy Management Feature................... 209Extender................................................... 209Front Seat............................... 205, 206, 207Inspection................................................. 239Lap/Shoulder Belt Operation.................... 207Lap/Shoulder Belt Untwisting................... 208Lap/Shoulder Belts................................... 206Operating Instructions.............................. 207Pregnant Women...................................... 209Pretensioners........................................... 209Rear Seat.................................................. 206Reminder.................................................. 205Seat Belt Extender.................................... 209

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